Razer Support

Only works in mouse mode haven’t found fix and just been dealing with it.

Good afternoon. I noticed that my order is coming from China rather than the US, which was not indicated anywhere. Will there be an import tax? This is a significant issue because I ordered to the address of another carrier's warehouse to send to my country, which is not on the list of countries you deliver to. This warehouse cannot pay the import tax. In addition, I saw that the gifts for the order are being sent in a separate package.

I’m trying to switch between performance/quite profiles, but Synapse doesn’t show system tab. 

I own a Razer Huntsman V2. In a moment of gamer rage, I slid my hand across my keyboard, pressing alot keys. Afterwards, I noticed, that all five lock lights were on and that my media control keys stopped working. Not finding solutions online, I went and asked ChatGPT. After trying alot of things, ChatGPT wanted me to try to "Hard reset the keyboard's firmware" by unplugging my keyboard and holding esc+caps+space while plugging my keyboard back in but now no keys are working at all. This did also cause my keyboard switch a rainbow wave and ripple effect. Any kinda way to fix this?

Recently I just win an giveaway and they sent me a code, but I dont know how to use or redeem it

I had some trouble with my keyboard less than a year ago.At some point it just went haywire and held the last key I pressed for 3-4 seconds.-Tried razer support since it has a 2y. warranty (?). Couldn’t find any help. Got frustrated and gave up.This is my real and honest attempt at maybe getting the help I need, see what my options are.I did the basic troubleshooting like one of the razer videos instructed- nothing helped.  I’d taken great care of the keyboard so it was especially upsetting when it malfunctioned.WHAT CAN I DO?! 😭Any and all help is appreciated.  

Naga V2 Pro profile is not working on my new PC using Mouse Dock Pro.For example, non-default assignments such as "Left" and "Right" in the screenshot do not work. Nothing happens when I roll the scroll to the left or right.All default functions work.What I triedI tried, but it didn't solve the problem. Factory reset of MouseDock Pro and NagaV2Pro Firmware Update of MouseDock Pro and NagaV2Pro Mouse Dock Pro: 1.1.0.0 Naga V2 Pro: 1.1.0.0 Create New Profile Reinstall Synapse Change the USB port on the Mouse Dock Pro I tried 4 ports on the front and back of the PC Reboot PC What I found outProfile works fine when Naga V2 Pro is connected USB cable. Profile works fine with the 2.4 receiver included with the Naga V2 Pro. Profile works fine with Mouse Dock Pro if Synapse is not running. Is Naga V2 Pro running on an internal profile? Thank you

Hallo ich habe eine huntsman v2 jedoch funktioniert die rück Taste nicht ich kann wenn ich etwas falsch geschrieben habe den Buchstabe nicht löschen nur wenn ich es markiere und die entfern Taster benutze. Kann mir jemand helfen wie ich das hinbekomme die zu respirieren.

Hello, I have a Razer Iskur Gaming chair. The plate of Part H has cracked and needs to be replaced. The chair is no longer in warranty from what I underdstand as I purchased it in 2021. Can you please provide a link to where I can purchase the replacement part?Thank you, ​​​​​​​Edward Humphrey

I purchased the razor kiyo pro the other day, and have found the following issues: modyfing the camera advanced settings in OBS when synapse software is open can lead to blue screen of death. narrow or medium field of view causes the video to become extremely stuttery in the synapse preview and obs.  Wide is buttery smooth.  This is extremely problematic because I’m basically stuck with a fisheye lens. if narrow fov is chosen, then the camera only outputs 640 x 480, which if then changed in obs to 1080, gives very dubiously low quality for 1080p (graininess in movement and excessive stutter).

I recently picked up a blackwidow v4 keyboard in the hopes of using it for work and home. I work at home and frequently switch between wireless and bluetooth to go back and forth from home (wireless) and work (bluetooth). On my work PC I can't have synapse installed, so I'm trying to utilize the onboard memory system to use some basic macros.I'm having difficulty doing a couple of things and I can't seem to find an answer so any help is appreciated.I can create a macro, for example C:\users\XXXX\desktop. I use this to just quickly save things to my desktop without having to type it out. I created a profile on the 3rd/blue onboard memory spot and with synapse opens it works. On wireless it works, but if I change to bluetooth it doesn't work anymore. I make sure to press Fn + end to go to the 3rd onboard memory profile and the lights change to blue to indicate it's on the correct one. I can't figure out why this won't work.Less important, but I can't seem to get the copilot key to be reb

نعم اريد تغيير رقم الجوال 

Hello, I bought a Razer BlackShark V2 X headset, but my box did not include the 7.1 Surround Sound activation code. Please provide the activation code.and when I register the product it says that its already registered !Serial Number: (removed for security purposes)Proof of purchase is attached.Thank you.

I purchased a 300 razer gold ecardPlus 21.58 activation fee. I sent it to  friend as a gift. When he  went To redeem it ,it was already redeemed. I contacted gcsupplysWhich i bought it from they referred me to you. They wont refund my money or give me another ecard. I am senior citizen on a fixed budget. Can you help me .

Hello, i’ve buy a Razer BlackShark V2 X at 21-11-2025, arrived today 01-12-2025 but when i’ve open the box (totally new) and request the registration the website say i’ve already the code activated...but is super new 

How I can change my phone number in my account? I don´t contact with teh razer support.Thanks for your help!

I made 2 purchases on Razer.com without creating an account and did not get points. Now I want to to buy more stuff but get the points retroactively. Is this possible? If not I will buy elsewhere...

so i’m having a problem where my headset is not showing up as an output for audio but its showing up and working just fine as a mic. the only thing i know that was changed is that it got connected to my sisters phone at some point. i have the barracuda x mercury edition and ive tried factory reset and pairing utility.

After trying to use the support system for a week I keep receiving the same error saying it's unavailable and after looking for other ways to contact razer support in the UK it keeps leading me back to the same issue I had originally 

Whenever I put my computer to sleep or shut it down, when I return, my mic is no longer working. I check in Razer Synapse, and see that the mic has been switched off. I switch it back on, do my thing, then shut down the pc, and when I return the next time, it’s once again switched off. I’ve tried reinstalling Synapse, but it hasn’t worked. Does anybody know the solution?

أريد تغيير رقم الجوال القديم يوصلني كود عليه والرقم ليس متوفر ‘ الرقم القديم 

My Razor Kiyo Pro has suddenly stopped connecting to my computer. It has worked perfectly up to now on the same computer and port/cable.  My PC is an Alienware Aurora R13.I’ve tried 3 different USB ports and cables, and a laptop too. It doesn’t work on any of them.    P/No RZ19-03640100.When I plug it in, Windows 11 pops up a notification saying “Power Surge on the USB port. Unknown USB device needs more power than the USB port can supply.”A window also pops up, below. Any suggestions on how to fix the problem?Thanks  in anticipation!

Hi I have a RAZER BLADE 14 2023 - P/N RZ09-0482XWM3-R3W1.I was using it the other day when the screen just went black.  The screen just seems to have died??I have tried turning it off and on and nothing. The laptop turns on and the key illuminate but nothing on the screen.. power light is green and is slowly blinking.I have connected to an external monitor and that works so Laptop seems to be working just the inbuilt screen is black.Could someone please help or have any ideas.Thank you in advance