Razer Support

I scratched out 4 codes in my razor gold card

Hi,I've recently started using the microphone on my Blackshark V2 Pro, and several times my friends on Discord told me they couldn't hear me and had to set my volume to 200%.I checked Razer Synapse 4 and my mic volume is set to 100%. I'm using the dongle plugged into the motherboard via a USB 3.2 port.Are there any solutions? Please help.

Ever since the latest firmware update, my controller has struggled to stay charging, especially when my console is turned off. I will plug my controller in to charge overnight and it has been fine until the latest update that happened this week. Now when I plug in the controller when the console is on, the Xbox app will recognise that it is charging. I will then turn off the console and come back a few hours later and it will say “low battery”. My Xbox is on “always active” sleep mode, so the console is not turning off at any point. I can confirm this because my external HDD has a power light that will go off when the USB ports are powered down and the light remains on when the console is off. I have even plugged the controller into the external HDD USB port out of curiosity but there's no change. I’m not sure if it is that the controller won’t remain charging or if the battery indicator in the app is incorrect but either way something seems wrong. Anybod

Hello guys.. today I bought that headset and everything on the connection works perfectly. The only problem I have is that I have no sound at all from the right speaker.. also in the sound settings of windows it does not show the balance to see if it needs adjustment there. What can I do please help me 

Ive been using razer gold for ever now, and im in the turkey region.Theres been plenty of problems, but i had a giftcard and i used it so i had to figure out how to fix them.Now theres a new one, this garbage site added another problem to their users which forces them to add a phone number to use their money that they already put in without any issue before this requirementIs this not unfair to add a new requirement and restrict access from the money u had before it?

I purchased several Razer products a couple weeks ago and I registered all of them. I want to use 7.1 surround sound for my Razer Barracuda X (2022) headset. I looked in my spam folder, I waited for a few days to see if it would send at it is just not there. I have received several advertisements from Razer but no 7.1 Surround Sound activation code. I called Razer support, and the lady said, “wait 24 hours”. I said I have already waited 24 hours because it has been a week. I don't think she could understand me very well and, unfortunately, I could not understand her very well either due to her accent, but she was a very nice person. All I want is for the activation code to please be sent to my E-mail. I cannot believe the difficulty I have had trying to get something that I paid for. I want to support Razer as a company because it holds a special place in my heart, and I love Razer. But this is starting to make me upset with the company. I feel like the bloom is off of the rose. If

Bought the new Blade 16. The order status was changed to “delivery in progress” but I haven’t received any tracking numbers. What does my order status mean?

Hello…So I have a pair of headsets, and I still have the activation code, but I forgot what email address I’ve used to create the account that it’s linked with said headset. Could anyone have any idea regarding what should I do now? Or, if someone from razer’s IT department is reading this, could you be so kind and polite and awesome and perfect that you would somehow either find that email address by searching in your database after the activation code or I dunno…

Please help me I deposit money 1400 RS PAKISTANI

I have razor blackshark v2 pro 2020.Device is working fine with the AUX cable.Both USB Dongle and Headset are being detected by the PC.Using the USB Dongle i am not getting any sound at all. Synapse 4 shows that device is powered off. I have tried reinstalling the drivers (even tried the same on clean version of windows). Have tried reinstalling the firmware (already on latest) Have tried the pairing utility but its giving an error that pairing failed. (even though i am having a static blue light) Tried on different devices with different version of windows, still no luck. (Windows 10 and 11) 

Few days Windows had an update and my hypershift bindings on keyboard Razer Blackwidow v3 stopped working.Volume and play buttons work but not the bindings.I tried update, also uninstalled Synapse3 and now I installed Synapse 4 and it doesn’t work.I tried to create new profiles and it neither worked. Is there anything else I could try?

Recently smoked my SSD during a particularly rough power failure. The whole neighbourhood blacked out and service tried three times to reset until the transformer on the pole became a halloween firework display. Needless to say I have been scrambling trying to get things back together without a salvageable backup. Question is, how do I get the drivers for my mouse so I can set it up with presets on the numpad and scroll? Don’t see where on the Razer site, but I could very well have missed it as frustration is taken over…..lolThanks for any and all assistance.

dongle is missing and was wondering if any were in inventory

I don’t know why the user account control pops up at startup it seems there was never a proper fix for this. Well there is two work arounds tho but they both have issues. One manually create a task for it. However doing this makes it launch differently, you can’t set it to initially start minimized and I swear it takes longer to startup when you run it on an 7200rpm HDD then. The other method is uncheck the run at start button then press it again. This temporarily fixes it until the next major windows update i guess. then the uac prompt comes back. By the Way it pops up like 5 times in a row and the app takes forever to launch when this happens.  just a bit annoyed it’s been doing this for years now… Still!

After my PC goes to sleep automatically, razer synapse seems to stop working and the RGB on my huntsman mini gets messed up and resets to a default state. I have to manually reopen synapse and restart it every time after waking my computer for it to work be at my set RGB selection.

I have a Razer Blade Pro 17 (2020) version. The batteries of the laptop blotted so bad that the entire laptop got disfigured because of the bulge and the screws started coming off. My expensive 4k touch display has some lines appearing on the top right. My RGB lights have lost half the colors. I live in the UAE and there is absolutely no support center here.  Please let me know what can I do?? This experience is both embarrassing and horrible.

I really love  Razer as my gaming choice  I’ve been trying to buy a razer  mouse  for a long time and i finally got a good deal for $65 bucks from a local store in Albania but it still wont work, i tried to register it into Synapse 3.0 and 2.0 but my product just wont register, please help, i really need to change my dpi settings and macro its been 2 weeks now I tried everything :’(

Hello, I just received my Razer BlackShark V2 X headset that I bought on AliExpress, I went to register it on the website and when I clicked on "ADD" it was saying "This product has already been registered...", and now I can't register it, can anyone help me???? *Product number has been removed for security purposes.

hello, i lost my usb reciver for my mamba wirelss, what ive read on the forums is that razer stopped supporting the mouse a while ago and im wondering if i can buy a new wireless reciver and program it to work with the mouse? And dont tell me to buy a new mouse, because i did buy the v3 adder pro but i dont like the shape or i cant adapt to it even thought its very similar in shape to the mamba. Thanks for answers

I can't login my account please support me because I put on 5000 inr in rezer account please unlock my account

I mistakenly scratched off my pin on my card 

Hello,I recently boughed a Razer Huntsman V2 optical keyboard and I am having a hard time fixing the following issue:When I am using the multi function digital dial to volume up or down, instead increasing or decreasing the volume just mutes the volume. I’ve checked in the synapse app and it is configured to do that if you press it not while rotating the dial. I’ve searched for a solution but without success. Do you have any ideas how to fix this issue?I am using windows 10 pro 64 bit, if this has anything to do with the keyboard.Thank you in advance.

Razer Blade 15 advanced 2021I had to take out battery from my Blade due to bloating and I was running it without it for a while without any issue.But recently it started to overheat like crazy. On idle, literally doing nothing, it hits 100°C on CPU and 70°C on GPU. I reinstalled it, repasted it and cleaned it twice but that made no difference. It start 5 seconds after booting and stays like that no matter what but the fans has never hit max speed, only when set manually to max but that also made no difference. When trying to start Cyberpunk it just switches of completely, no blinking led or nothing. I was thinking that the vapor chamber has gone bad but, when I connected it to my Philips 346B1C monitor that has 90W power delivery thru USB-C, the laptop suddenly started to cool down and hit normal temps, around 50°C on CPU and 40°C on GPU. I had the video output on the laptop screen with the monitor connected but tried also switching to monitor only. Cyberpunk also star

Hi, My Leviathan V2 arrived two days ago and I can get zero sound from the woofer.  To be fair Razer have offered to replace it but they didn’t do a lot of troubleshooting apart from unplugging and re-plugging cables.   I’ve seen a few threads from a year or so ago and I tried all those proposed solutions but none worked for me.  Windows System>Sound>Properties Audio enhancements off Synapse : Centre Focus - Off  Wondering what the best way to test this is and if there’s any newer solutions that might work for me. Many thanks  

im trying to set up razor pc remote play and for what ever reason the remote play button that should be on the launcher page isnt there i have version 11.0.46.0. i have tried putting in the IP address on the app to see if it would find my pc but it just says could not connect host. i am on the same network i just cant seem to find why the button isnt there