Razer Support

Hello, I have bought a Blackshark V2 X headset, and I am trying to register the item to get the activation code for 7.1 Surround Sound but it says item already registered. Your help is appreciated.

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I Tried to purchase 50 razer gold , transaction is stuck on pending, opened a ticket but no update, and no agents available on chat. How can I get a hold of someone to resolve this.

 Pretty much the title.  I’ve rebooted, updated the software etc.  Currently I have the hub connected to my PC via USB-C and my headset also connected via USB.  It won’t charge, just sitting at 0% battery.  The headset works great while plugged in, but the hub doesn’t seem to control anything on it.  Making it rather pointless….Tried updating the firmware - but it gets stuck at 50%  I’m at a complete loss here.  Just pulled this thing out of the box and it’s essentially a wired headset and the hub is just going back in the box at this point.  I had PC USB selected on the hub as well, no dice. TL;DR: Headset won’t charge.Hub doesn’t control anything.

Synapse says that there’s a “FIRMWARE UPDATE AVAILABLE” for my RZ09-0510. So, I downloaded this Razer Updater from the Razer’s website:However, when I run it to install the Firmware update, it freezes after pressing the “UPDATE” button.It says Frozen right there, even after half an hour or more, does nothing. And when I see the Program in Task Manager, it says “Not Responding” right after I click the update button. Tried multiple times, same result. My windows is fully updated and all programs were closed while running it, as suggested by Razer. 

I was setting my  controller in the xbox controller app, then an update appeared I accepted it and after a few minutes the controller turned off and it didn´t work again anymore, not even in my PC,  I´ve tried to update it again from my PC but it doesn´t work if someone could help me please 

My mouse was working perfectly fine last night, I turned it off and went to bed.This morning when I attempted to move my mouse around after turning it on, there were no lights, there was no detection of the device within Razer Synapse with my dongle or mouse (headset shows up fine).I have tried unplugging and replugging it back in, I have tried take out the dongle, I have also tried the reset (LMB+MMB+RMB) and still, no activity from my mouse. How should I go about fixing this issue?

I put the adapter on my pc and my ps5 and isn't working at all i put in multiple ports usb c and usb a with the extra cable and isn't working and when connected with Bluetooth and in some game from steam (helldivers 2, Doom Eternal...) the sound isn't working at maximum its like it is 30 % and this happens in the Bluetooth only in some games i have the device 1,5 year now this is the first time a problem found woth it before i used only the adapter with my pc and ps5 and it worked very well but now no adapter and some games isn't working well as well i don't know what to do i spoke with store i bought it and they say the insurance it's only 1 year and now i am stack and I don't know what to do please help 

Hello,  my new razer kitty v2 is not connecting to my ps5 via Bluetooth and keeps presenting a message stating ‘passkey incorrect’.  any help you could offer would be greatly appreciated 

Wenn ich das HS ausschalte, leuchtet die rote LED immer noch. Es ist nicht mehr verbunden aber saugt Strom vom Akku. Nach 3 Tagen war das HS bei Nichtgebrauch leer. Beim gleiche HS meines Kumpels erlischt die rote LED umgehend und auch aus.Was kann ich machen?

Hi all, I just received my brand new Kraken V3 Wired RGBs and there are a few issues with them.First and foremost, when the RGB lighting is enabled, there’s a small interference-like sound coming out of the left-hand side. Mode or light brightness does matter, as it’s significantly less noisy on one-color static mode compared to a cycle or breath mode.Let’s say I can survive without the RGB lighting (although disappointing for a headset like this).The worst thing is that after every single small or big sound output, there’s a short humming-like sound (which you can hear as there’s no complete silence)  then followed by a small beep sound. This is every time a video ends or paused, every time I stop typing (as there’s an electronic clicking sound on my Opera GX for each keystroke). In other words, any time a sound output series is over, instead of instant silence there’s this small yet annoying pop.What I’ve tried so far: A

Hi Support, Have been using my Razer Blackshark V2 Pro (2020) fine, until a few days ago and there was no sound. Can’t hear anything at all.Have attempted clean reinstalls of Razer Synapse 3 and the new Razer Synapse. Have attempted firmware updates (I am on the latest) Have attempted pairing utility. (“Pairing failed”) Have attempted uninstalling the drivers.Would love some assistance in resolving the issue.

I am using a huntsman mini RZO3-0339 keyboard and I can’t type the letter u, I already tried restarting the computer, unplugging and plugging back the keyboard and enabling and disabling the demo mode.Does anybody have an fix for this?Thanks

i just bought new razer blackshark v2 and when i try to connect to 7.1 surround it tells me ur device already registred and i can’t get code 

I’m looking to return a set of Razer Blackshark V2 Hyperspeed Headphones to Amazon, and I’ve already registered them to my Razer account. I’m looking to de-register these headphones so that the next owner can have it. I am aware of the post made about de-registering products that was made 5 years ago, so I’m asking if the rules have changed since then.

Dear Razer Support Team,I recently purchased the Razer BlackShark V2 X from Shein, but I did not receive a 7.1 Surround Sound activation code in the package or via email. I have tried registering my product on the Razer website, but I have not received the code.Product Details:Product Name: Razer BlackShark V2 XSerial Number (S/N): [ ]Purchase Date: [2025]Purchase:  shein 70$I would appreciate your assistance in obtaining the activation code so I can fully enjoy the 7.1 Surround Sound experience. Thank you for your time and support. I look forward to your response.Best regards,[ ]

After latest update when i change equalizer nothing changed to the headset. Valorant sound became very messy, bad sound….too low. I tried to uninstall/install again , eveni changed firmware to  the headset thx soundcard. What’s happening? Nothing is helping

Hey there! I just bought a new wireless dongle for my Razer Barracuda X because the old one didn't work no more. How can I tell my headset to connect to the new dongle? When I plug it in my computer reads Razer Barracuda X but my headset still doesn't connect. Thanks!

As said in the title I’ve registered the product but i did not receive my activation code email.I’ve looked around support page for getting one but when I use that link it goes back to the product registration page and then asks me to register my already registered product Redirects to a login page after doing so leads me to this page-here i select my headphones that are registered already but i did not get an activation code for.I select my headphones then I am sent to this page which asks me to register my already registered headphones

I am currently unable to contact the Razer support team regarding an issue with a recent order. All links to mysupport.razer.com return a 502 status code and I see no other way to raise a support ticket through email, and any attempts through phone simply redirect me to mysupport.razer.com. Not sure if anyone else is having this issue but I have tried on multiple devices with multiple different browsers, and the 502 status code makes me think it is on the server side, not mine. 

I need help changing the phone number associated with my Razer account. I lost my old phone number a while ago, but I still have access to my email. How can I update my phone number? I also moved to the United States a while back and didn’t realize that my Razer profile was tied to the old address. How do I change my address?

Dudes/Dudettes… You guys won’t believe this fix….Put the keyboard against something so its verticle…Put a HAIRDRYER on a hot setting…. blow the hairdryer on the keyboard for like 5-10 minutes.Sounds fuckin crazy but apparently Razer has been using too much LUBE in the factory.Currently using a keyboard I havnt been able to use in years…You’re welcome and screw you Razer for not helping ANYONE on this issue!!!!!!!!!!

I recently upgraded from Snyapse 3 to 4 and noticed that the Macros where organized quite diffrent. On Synapse 3 I used to have a Macro to alternate between holding down diffrent keys using a few macros and putting them on a macro set on sequence. On Synapse 4 though I cant use the sequence setting while using macros that contain only holding down a key. I dont know if I that is a mistake on my side or if it just isnt possible on Synapse 4.

Good Afternoon,  Is there anyway to get replacement Headband pieces for my headphones, I have had one finally shatter into pieces after being cracked since I have owned them but didn't know they could be replaced under warrantyAnyway I can buy a couple sets of replacements, the headset works great still Thank you 

Please help me I use my last saving to get a 20$ razer gold and last 2 numbers are missing