Razer Support

I spent almost $5,000 less than a year ago and purchased a razor laptop with the highest upgrades.  My laptop already has problems and I am having to ship this item back for repair.Can you explain how a laptop that costs almost $5,000 has to go in for repair at less than one year of purchase?  Not only do I have to remove the razor skin that I purchased from Razor but I also have to now be worried about getting my laptop back with scratches or damages or further internal damage as it seems like the company only cares about profit.  Why is this the outcome of purchasing from your company? How do you price your laptop so high and then build it to cease functioning in less than one year? 

My new Seiren V3 isn’t showing as a microphone. It did, but now it doesn’t. When it did, it still didn’t broadcast any audio. However, on synapse, it shows the proper audio levels. I’ve unplugged and plugged, restarted my computer, checked for updates, and even deleted and reinstalled synapse but nothing works.

So basically, the LED on the back of the headset is static red. literally that’s it.I don’t know if its faulty charger or anything, but I have a whole bundle of other major headset issues, such as quiet volume at max volume (i’ve tried everything in the “poor audio blah blah” like uninstalling synapse 3), wireless connection impossible because the headset won’t turn on, and one minor thing, probably connected to this one LED. I don’t need help with these other issues, just tell me if the static red LED when blackshark v2 hyperspeed connected via USB means anything so I know if its the root of the others.

Hello , today i buy Razer BlackShark V2 X USB and receive activation code for Surround Sound on my email but it doesnt avaible 

Title. My dongle stopped working and I got no clue on how to fix it. Is there any link for support on the Nari Ultimate to buy a new dongle?My headset is out of warranty as of 5th Jan 2025. The serial number is HN2137D09001514

i just bought the kraken v3. it says that it has 7.1 surround sound. my old head set broke which had 7.1 (hyper x) and im confused as to why i have to spend over an hour (give personal info even though i bought it physically) to set up 7.1 just to be told that my headset that i bought doesnt work with 7.1 and any code that i get says invalid. im so incredibly disappointed with my purchase. while with HyperX it was just plug it in and press a button. just why should i buy a razer headset if i could just get Hyper instead. if i dont get this fixed. im refunding and getting what i know works next time.

i cant log into spatial audio with my activation code. it says its invalid. 

Olá pessoal tudo bem?Gostaria de saber se vocês possuem o Headset Headset Gamer Razer Kraken, Tournament Edition, 7.1 vendido a parte (sem a plaquinha THX que acompanha o Fone), faço esse questionamento pois já possuo um, porém estava querendo trocar o mesmo pois ele está começando a dar problema.Caso não, eu também gostaria de saber se qualquer fone no estilo P3 funcionaria nesse THX que vocês enviam, pois eu uso o mesmo no PC.

Hello, is this a (known) bug or a general limitation:When saving settings to On-Board-Memory, the ligthing (in my case: just a simple heavily dimmed static color) is not saved, just the key bindings?!? Seriously???  In other words: Is there any way to change this horrible and energy-wasting default lighting effect, when using the Mouse without Synapse 4??Thx for any clarification!  NB/Background: We are writing a little review and still testing the Basilisk V3 Pro 35K.We found out, that Synapse 4 running leads to (rare) connection and pointer issues. Therefore we tried to save Settings to On-Board-Memory and stop Synapse Software But then the mouse lights up with those bright childish kindergarten lighting effects… 🤪

my Razer Kayo webcam just stopped working at random. Now every time I plug it into my computer and try to turn it on, the lighting around the camera starts to blink and the webcam itself turns off and stops being visible to the computer until I plug it back into the computer

I can't register headphones in my profile. When I try to register a product in razer id, I receive information that this product is registered.

Hello nice to meet you, my sidebar is still showing up when i try to disable it even with shortcuts, and when I remove all razer cortex process I still see the sidebar, how can i fix this?

 Hi. I was trying to make a macro and suddenly my left click doesnt work when Synapse is disabled.  Things I have tried to do: resetting the mouse keybinds  resetting the profile resetting the mouse using another mouse  Any guesses what may be causing this? Thanks in advance

Hello,I recently purchased a Razer Viper V3 Pro Gengar Limited Edition from Facebook Marketplace. The mouse was completely brand new and sealed. I have been using it for two days, but encountered an issue on the first day while using it in wireless mode. Specifically, I received a “USB device not recognized” error message in Windows, and the error listed in Device Manager is: “Unknown USB Device (Descriptor Request Failed).”I have attempted all common troubleshooting solutions for this error, basically anything thats searchableEnabling and disabling USB controller drivers. Updating and reinstalling drivers. Uninstalling the device and allowing Windows to reinstall it upon reboot. Disconnecting all USB devices and performing a system reset. Plugging the mouse directly into the PC, bypassing any USB hubs. Testing the mouse on multiple systems.Despite following all recommended steps, the issue pers

Hi, I purchased my headset a while back, threw away the packaging and just realised it came with an activation code for 7.1 surround sound. I have proof of purchase, is it possible to get a new code through Razer Support?Thanks

Hello, i have a question about buying products in Razer.com .i am a mexican person ho wants to buy an Xbox controller (Razer w. v3 pro) but i dont know  if they ship to Mexico there and if they explain to me step by step how to make the purchase. thank you for your attention

Hello,I just bought a new Razer Deathadder V3 Pro. The mouse is working when I plug the cable, but I can’t make it work wireless with the dongle.In fact, the dongle isn’t even detected by my computer (can’t see it on my devices manager). I tried to make it work on another computer, but it doesn’t work either.I tried basically everything I found on the support but it still doesn’t work, I guess the dongle is just defective.Can someone help me ? Many Thanks,

i have a Huntsman mini analog keyboard and Snap Tap option does not appear in synapse 4.Do you know any solution or is it simply not available?

My Razer Laptop (RZ09-02385E92) was working perfectly fine running games with no problems other than it getting hot. Yesterday when i loaded fortnite the screen just became glitchy and it seems like it just gets stuck in that screen. The laptop works fine when using it for other things other than gaming. Any help would be appreciated. It is not covered under warranty since i purchased it in 2018. 

As stated. I just purchased this headset believing it would work for PC. While my computer recognizes the headset , it does NOT recognize a mic in microphone settings. There is no mic in devices or anywhere on my PC. It only shows my old (disconnected) mic, and the built-in mic on my laptop. I use a DELL g3 15 gaming laptop. 

I bought this keyboard from a seller, and the price seems a bit low. How can I verify if it's original?  

I Have Razer Kraken and Razerblack shark v2  I registered both of them in the system, but I did not receive a discount code for thx spatıal audio A trial membership code has arrived only for Kraken.

Good afternoon, I was given headphones, but when I try to register, it says that the product is already registered. How can I solve this problem.   

При попытке регистрации, вылазит сообщение, что продукт уже зарегистрирован, соответственно, я не могу получить код активации звука 7.1.Прошу, помогите!

Hi. i buy the headphonr and i register the product. they send me the code, but when i go to activate the tell me error. and i change the i and L to 1 and all the stuff. but don´t work. I contact whit a new code in the registration page but they don´t send me.