Razer Support

My mat doesn't illuminate all the way around anymore.  About an inch or two works on either side.  I've tried different USB slots on the computer and external with no luck.  What's wrong with this thing?

My mouse is having wheel issues. Every time i scroll down or up it gives input of the opposite direction. i tried everything from reinstalling the drivers to disabling the synapse but its of no use . 

I’ve been trying to purchase the THX activation code all weekend from Razer Store Malaysia, but as I got to the final part of the purchase, SMS codes, needed to authorize the purchase from my credit card just wouldn’t be sent to my mobile phone. No matter how long I wait, or clicked on the resend button. It neither works for my Visa nor Mastercard cards. I’ve double & triple checked my details & numbers, but they’re all correct. So what’s happening on the website?

HI, i just bought razer blackshark v2x headset, the activation code that razer give me is a erorr, “the code you have entered does not seem to be valid. Please try again.” i request for a new code but razer still send me the same code. what should i do? 

i have the razer leviathan V2 soundbar with subwoofer...i can not tell if the subwoofer is working i opened the synapse program or app on the computer and do not see the audio tab, i see my keyboard and my mouse but not my speakers.

My Basilisk Pro Wireless Mouse stopped working completely for no reason.  There are no lights at all when charging now.  I tried to reset it by holding down left, right, scroll wheel when turning it on but nothing happens. Why would it just die like this?632408h262000891  

I am writing to you after receiving an unsatisfactory response from the Korean Razer service center. Let me explain my situation in detail.---Issue Summary:I purchased the DeathAdder V3 Pro HyperPolling Dongle Bundle. While using the mouse wirelessly, I removed the HyperPolling Dongle for charging purposes but unfortunately lost it. I continued using the mouse with a wired connection.Recently, I purchased a new official HyperPolling Dongle separately and attempted to connect it. However, the mouse did not pair with the new dongle. Despite trying firmware updates for several hours following official procedures, nothing worked.---Responses from Korean Support:1. They instructed me to update the firmware (which I had already done multiple times).2. They mentioned that if the issue persists, I should send the product to the service center. However, they stated that if the bundled HyperPolling Dongle is missing, th

I am lose my phone and I want to turn off two-factor authentication please help me. 

So, I have a Razer Blade 17 - RZ09-0423QED3-R3E1. Everything is fine, except since perhaps a couple of weeks ago, almost every time I wake it from sleep / closing the lid, it is terribly slow. Anything from browsing internet to accessing files; every click has a delay, so I have to restart the laptop & then it's back to normal. It's not the waking itself that is slow, that's almost instant, but the system stays laggy after. All updates on windows or razer's end are done. 

Hi there! Over the course of the past few weeks I’ve been having my screen glitch-out/flicker, which renders the entire screen (except like 1cm of the top) completely unusable. This mostly happens whenever I open new tabs or attempt to full screen something, but also randomly. I’ve found that using the dead pixel check and full screening it temporary fixes the issue once I un-fullscreen most of the times, as long as I don’t do it when I’m testing black pixel, where the issue is visible and persists still. I have tried updating and backlogging Window and driver updates (both NVIDA and Intel), and reinstalling hardware. I’ve been using my second monitor (HDMI) for the time being where the issue doesn’t come up, so I’m assuming it must be something with the actual hardware? I don’t think its software interference as I’ve backlogged quite a bit but honestly I’m completely lost. I’ll attach a picture of my screen with

Hello folks, for years I’m trying to update my Firmware for my Razer Blade 15 Base Model (Mid 2021) (RZ09-0410), but without any success. whenever I download the BIOS Updater and run it as an administrator, my Laptop lags for 1 second and the installer closes without doing anything. After rebooting the system, the BIOS is still on Version 1.02 (instead of Version 1.03). I was trying to see if other people had the same issue. So I disabled the core isolation and the vulnerable drive blocklist. Rebooted the system and tried to rerun it as an administrator. Still did not change a thing. Now I am trying to ask you folks, if someone may help me. I got no clues left

please guys would you finally add those to the mobile applet us use the EQ and turn the RGB off

Hi,I've been using the Razer Kiyo Pro for a few months now and noticed that the video turns black 45-50 minutes into a call (Google Meets). There's no way to revive the camera unless I end the call, and hop back in again. I've tried turning on and off the camera (clicking on the video button within the Google Meets app).I had been thinking it's a Google Meets issue, but I'm realising that it's the Kiyo Pro. Same issue arises in Microsoft Teams.Wonder if any one has a solution to this?  I've seen a lot of posts talking about the kiyo pro not working after a few minutes, but mine runs for 45mins before it goes haywire. (it's always around the 45-50 minutes mark). Any ideas would be much appreciated. Thank you! 

Suddenly today, Synapse 3 decided to completetely brick. I tried updating, uninstalling, reinstalling, repairing Synapse but it just doesn’t work. It’ll always go to a popup where it’s trying to start but I get bombarded with windows alerts asking me for permission to use Synapse and everytime I click yes, it just repeats the process with the same windows alert. I think I found the problem and it has something to do with services not working. A service called RzActionSvc which is apparently Razer Central Service. I tried restarting it but it says the file is corrupted or unreadable.  Eventually I just gave up and decided NOT to use any Razer software which apparently isn’t even a fucking solution anymore because my ALT + Tab doesn’t work anymore.  The only solution I have left is in my username.  Cheers, Razer.

Alright. I have a Blade Stealth 13 (2020 I believe) and I’ve had it for 2 years. It came with Windows 10 and I upgraded to 11 home and then pro.The past week, I have been getting frequent blue screens. The common error code was BAD_POOL_CALLER. I decided to go back to windows 10. Same issue. When trying to go back to 11, I get KERNEL_HEAP_CORRUPTION. And another IRQL error code. The bad pool caller can happen at any time, when I open firefox, when I shutdown the laptop etc.For more context, I tried Linux Mint Cinnamon. Worked flawlessly with no errors. I just need windows for compatibility for school.Anyways, I have updated the BIOS, reset the OS many times. I ran multiple diagnostics, windows memory diag says everything is fine. I used Blue Screen Viewer to see what’s flagging during the bsod, all 5 original instances on my current windows 10 was having errors at ntoskrnl.exeNext, I tried driver verifier, where it was blue screening and BOOM, blue screen

Tartarus Pro and Tartarus V2 have been sold out in Korea. Will the following product be released?

I have two DEATHADDER V2 PRO, but Razer Synapse 3 can only recognize one of them, which bothers me, I wish I could see my two identical mice in the software at the same time.By the way, when I turned off the power on the mouse I was currently displaying, the other mouse didn't display properly

my Razer Huntsman V3 Pro is delayed and lags when im in any game. Only when i have razor synapse opened up, if its closed it works fine but, I have tried reinstalling the software and even going back to an older version nothing seems to work. does someone know what the issue might be?

Dear Razer Support Team,I hope this email finds you well. I am reaching out for assistance with an issue I'm facing with my Razer Huntsman Elite keyboard.Recently, I performed a firmware update on the keyboard. After the update, the keyboard became unresponsive every time I started up my computer. The only way to get it working was to unplug it and then plug it back in after every startup. In an attempt to resolve this issue, I decided to factory reset the keyboard. Unfortunately, this led to the keyboard becoming completely unresponsive. In addition to this, I noticed that the lighting effect on the keyboard had changed.I tried to rectify the situation by updating the firmware again, hoping it would fix the issue. However, the Razer Synapse software indicates that the firmware is already up to date.I am at a loss on how to proceed and am seeking your expertise in resolving this matter. The Razer Huntsman Elite is an essential tool for my daily tasks, and

Just bought a Razer Barracuda X (2022), and when using the scroll wheel to adjust volume it works, but it looks like it’s not synced with my PCs overall volume.So for example, if PC is currently showing volume of 38, when I adjust the scroll to higher or lower, the headset goes higher or lower, but the 38 on the PC never changes. Is this normal? 

Hi everyone and Razer Team, I have bought my mouse, Basilisk V3, about 6 months ago. Everything was fine until a few days ago. The scroll toggle button started malfunctioning slowly, by sometimes not switching the scroll mode. As of yesterday, it’s fully gone. The button does not work. I tried debugging switching scroll modes by setting other mouse buttons as the control for the scroll modes, and it works. Then I set another function for the scroll toggle button such as double click, right click etc. and it does not work. The mouse did not fall or is not damaged. I don’t remember anything specific before the button went broken. Did anyone have the same problem and is there a solution?Thanks.

When I try to register the Razer Blackshark V2 X to my account, it says it has already been registered.

So I just bought blackshark v2 x and when I connect it with my laptop 3.5mm, there’s no audio in the right side. but when i use a 3.5 to type c converter and connect it to my laptop, then it works. Can someone help me fix this?

I just got a new dongle for my Razer Nari Ultimate headset; however, when i tried to pair it the software available was only for PC and my mac couldn’t run it. Is there an equivalent software that can be run on mac for this issue? Or do I just need to deal with it and find one of my friends with a PC to let me use their set up to fix this?

I don’t have access anymore to my phone number as well as to my backup codes.I need Razer assistance in that matter. Thanks.