Razer Support

I bought headphones Razer Blackshark V2 X and can not add them to Razer Synapse, error “We’re sorry, but you don’t have permission to access this content. Please contact your administrator for assistance.”

I’m looking for the cheapest keyboard with individual key RGB programmability.  I’m also looking for a decent mouse for gaming but nothing too expensive.

I recently bought a razer laptop and i supposed to get my silver rewards but nothing in my account. 

Hello, last month I brought myself the Blackshark V2, now after a few weeks using it wireless with the dongle all of a sudden the dongle doesn’t want to work anymore. I had some weird issues with it before it decided to stop working, It would randomly disconnect, now at first it would happen ever so often, maybe a few hours apart from each other but then it would get worse being only a few minutes apart from each other or even a few seconds of connecting it by the hyperspeed wireless mode. Whenever I plug it into my PC it goes “The last USB device you connected to this computer malfunctioned and Windows does not recognise it.” and inside of device manager it says “PCI Encryption/Decryption Controller”Along with plugging it in to the PC a blue dim light shows for a few seconds before fading. I tried different PCs and even different cords and different USB ports, even restarting my PC.I don’t know what to do, I really am quite disappointed and upset, I really liked this headset and now t

Hello Today May 22 there was a new bios update for RZ09-0528x - v2.0 when I run it I get a message Windows hello is enabled, please disable it, restart PC and install update. If using PIN is the only way how to sign into my account, how am I supposed to disable it? Do I need to be in safe mode or something? Disable it somewhere in bios? Anyone knows any workaround for this to update the bios? Thanks

So I know that multiple people are having this problem based on other threads, but no Dev or Razer team member has ever acknowledged this. The RazerAppEnginie prevents shut down every single time. Fix it, please. I don't want to have to go with a different company because I love your products, but God damn you should fix your software. Please if anyone has a workaround, I've tried everything but I would still love to hear it.

Hello all! Starting for two days Synapse it keeps telling me Firmware update available. Every time i click to view online it takes me to Error 404 page. I thought there is a bios update as this is the only one i can find on Blade 14 on the site, but after download and try to update it seems i do not require bios update. What could it be ? How can I fix this?  

i’ve logged into the razer id and no success at getting the account to go back to the infinite days of where it was and now i only have 7 days left of trial period until the lock out happens plz help

The razor app on Xbox is still not allowing me to edit my buttons and it’s been well over 3 weeks I’ve heard nothing and there’s been no update to resolve the issue 

This was very regrettable from one day to the next I could no longer register my phone number and supposedly my account had been locked, I need help please.

fui registrar minha chave do BlackShark V2 e o mesmo ja se encontra registrado, preciso de uma chave de ativação porfavor…

Hello everyone, I'm interested in purchasing one of the new 2025 laptops. I live in Denmark — how can I buy it using my business and get the tax-free price?

I have a Blade 16 2025 rtx 5080 with 32gb RAM. When I hook up 2 external monitors via Dell WD22TB4 Thunderbolt 4 Dock there are artifacts and the image is soft on all monitors. Laptop is connected via thunderbolt 4 cable. Models are PHL 272B7QPTK connected via DP and PHL 27m1n5500z4 connected via HDMI. Tried HDMI direct and the artifacts on the laptop and external screen is still occuring.  I have all the latest up to date drivers installed. This is driving me crazy as I use this setup for work. I am back to using my old surface pro 8 which has no issues.  Anyone have these issues or know how to fix it? 

Hi,I’ve used Razer devices for some time, but this is the first time I’m playing with the hypershift function.I’m running Synapse 4.0.86.2505070637, and the device in question is Deathstalker v2 Pro TKL, firmware 1.3.0.0.The hyperspeed dongle is paired with the keyboard and an Orochi v2.I mapped the hyper+wheel on the keyboard as displlay brightness, which did work when the keyboard is in hyperspeed mode. But this mapping does not work in Bluetooth mode, even when the Synapse is open.Is this how it supposed to work? If not, what suggestions do you have to make it work?Thanks! 

Before it was working fine, i also use my DeathAdderV3 pro on my Dell work laptop. However, just yesterday, it wouldn’t work whenever I plug it back in my PC through the supplied USB Dongle Adapter but it works fine if I plug it in on the other USB A ports in my PC. The reason why it bothers me is because I know there are times and I’ve also experienced it (while playing FPS games) wherein the USB A ports in the PC/MOBO will interfere with the wireless signal. Can someone help how can I make the dongle work again when plugged in to the adapter? I tried the pairing tool and updating tool to no avail. Thank you! 

Razer gold pending

Please help me. I can't register my Razer Blackshark V2 X headphones on the site. I enter all the data that I need to register my headphones. After the registration page it says that the headphones are already registered

i brought A Razer deadadder mouse from a store but when i try to register it, it shows “This product is already registered. If you did not register it, please contact Razer Support”

I have been using the mouse with the provided usb adapter + razer usb type A to type C cable since I first bought it, however, this recent weeks, it somehow not get detected by the pc, it can be a hit or miss but now most of the time it wont detect at all,Yes I can connect it to work directly connecting the dongle to the PC USB ports but why does this happened and what can I do to get it to work as usual again?

I just brought a blade 16 yesterday, i cannot find bluetooth on the system. i tried install directx and intel wireless bluetooth, not working. URGENT. thanks

I have a 2025 Razer Blade 16 with an RTX 5080. Everything is updated in Windows, in Razer, in Nvidia, and in AMD. I plugged an external monitor into my laptop with an HDMI. It worked initially, but then I turned on HDR, and the screen went black. The laptop was still on, but as far as I could tell, it’s frozen. Screen remains dark if I unplug the HDMI. I have to manually reset. I’ve tried restarting while leaving the monitor plugged in. It initially loads with the Windows login screen appearing on the monitor. As soon as a login, however, the screen goes dark again. USB C works fine. In fact, I plugged in a USB C monitor and then an HDMI monitor, and the HDMI worked. I then tried turning HDR on again, and the screens went dark again. I’ve tried turning off HDR when connecting. I’ve tried resetting display profiles. I’ve tried multiple cables and multiple monitors.  Open to thoughts and suggestions. 

Hello,Does a list of compatible devices on Mac OS exist which is viewable and gradually updated as new devices are added on synapse 4 app on Mac OS ?Thanks

I would like to ask if there is any possibility of enabling Razer Synapse for Mac support for the Razer Goliathus Chroma and Razer Base Station V2 Chroma.I primarily use macOS as my operating system, and I’ve noticed that these products are currently not recognized by the Mac version of Synapse. This greatly limits their functionality, particularly in terms of customizing RGB lighting.I understand that some products may have limited support on macOS, but I would really appreciate knowing if there are any plans to expand compatibility, or if there are any official alternatives available that would allow Mac users to access these features. 

I just reloaded on my razer gold account about 1,000 pesos or $20. What I was not aware was in order to use the razer gold, the backup codes or 2-Way Authetication was needed to complete my purchase. I submitted a ticket on May 16, 2025. On May 18, I tried contacting a support here on Insider since I am not getting any reply on the email. I was successful and they replied on email and requested for some details and said that they will get back to me “as soon as they get the details” they requested which is a lie because I immediately sent the details but it’s already the 22nd of May and I still don’t get a respond. I can’t believe this is how frustrating this shop is. Why can’t you just use email verification or OTP to reset this authentication? It’s such a hassle. People will and can change their phone and lose those backup codes. Make it easier for us to reset these since they can be lost.

Hello! There does not seem to be an option to order the blade 18 with nordic keyboard layout, will it be coming? Also will there be an Amd option?