Razer Support

Hey everyone,Just wanted to share how I fixed a super frustrating issue with my Razer BlackShark V2 Pro (2023) on Windows 11.Basically, Synapse wasn't saving my audio settings, and the EQ/mic enhancements just refused to work properly after restarting or reconnecting.Tried reinstalling drivers, Synapse, even THX... nothing worked. But here’s what finally solved it: Download and clean install Windows 10. (Yeah, I know—sounds dumb, but trust me. Win11 skips some stuff.) After Win10 install, open Windows Update and let it download all missing drivers and updates. This part is key. My headset finally installed correctly here. Once everything works fine on Win10, upgrade back to Windows 11. After upgrade, the system kept the working drivers from Win10 and everything just worked

I just bought the the new Cinnamoroll edition of the Kraken V2 Bluetooth headset.  Just found out I cant use it with my Playstation but obviously thats a Playstation thing.  They work just fine playing music on my phone but when I try and connect to my PC its a whole MESS.  The headset wont stay connected to the computer for more than 5 seconds at a time.  And if it does, theres no audio at all.  Ive double checked that they are my “default audio device” and Im right next to my computer so theres literally no distance at all between the devices.  I saw somewhere online that having a bluetooth mouse could be the issue but i refuse to believe one other device using bluetooth can mess things up this badly.  and given that they work just fine using bluetooth on my phone in the same place im trying to use it with my computer i doubt thats the issue.  Please help :(

I have two Razer accounts. I need to delete one with a Google account. Can you help me fix it?

Hi All, when we can have the software for MAC of Tartarus V2, system macOS Sonoma version 14.5

I had ordered a Kuromi keyboard at an in person store to be delivered to my home, this was 9 days ago now. I received an email showing the receipt but have yet to receive an email confirming that it has been shipped and am wondering what is up with that. When should I expect an email confirming that it has been shipped, if it even has been shipped?

Hi. I have problem with my earbuds. They are working very well on my phone and pc but on ps5 pro the sound is very low about 10 present and the audio is like old cheap Walkman headphones ! The version is for ps5 and this is the reason I bought this product.  

Hello Razer Support,I have a Razer Blade 14 (2017) with BIOS Version 3.02 (Product Version 6.06).Whenever I enable Secure Boot, the laptop fails to boot and displays:"Secure Boot Violation – Invalid signature detected. Check Secure Boot Policy in Setup."If I disable Secure Boot, Windows boots normally.I have already performed a clean installation of Windows 10 in UEFI mode and reset the BIOS to default settings, but the issue persists. My BIOS also does not have Key Management or Restore Factory Keys options.Could you please advise how to restore Secure Boot functionality or whether there is a BIOS update or fix available for my device?Thank you.

Hi! I bought Razer Hammerhead true wireless PRO headphones, installed the Razer Audio application on my phone, ordinary Bluetooth sees the headphones, and immediately connects to them, but the application does not see! I turned on geolocation, gave all the permissions on the phone, but it still doesn't see the headphones! How do I connect headphones to the app on my phone?

Kraken x lite adlı kulaklığım için 7.1 surround ses özelliği için yeni kod talep ediyorum

How do  you disable automatic updates for Razer Synapse? There’s a thread from about 2 years ago which is no longer relevant and I don’t see any options in the settings. Is there any way to do this, short of permanently blocking the connection for all Razer executables in Windows 11?

Dear Razer Support,I purchased a Razer Viper V3 Pro from official Razer seller on Taobao and currently live in Singapore.Unfortunately, I have lost the original HyperPolling wireless dongle.I understand this may not be covered under warranty. I would like to know if it is possible to purchase a replacement dongle that can be paired with my mouse.I can provide my mouse serial number and proof of purchase if required.Thank you for your assistance.Best regards,

Please this code was used before selling it to me can uou provide me when the card was used time and date with the device and tell me what to do next 

I’ve noticed that the volume drops significantly on my BlackShark V3 Pro whenever I enable Low Latency Mode. I’d really like to use this mode—what should I do? Why does this issue occur when using Low Latency Mode via the wireless dongle?.

I too have a weld failure.. I am not a gamer but my chair was purchased from an office max.. Seems premature and am curious if there is anything i can do? I dont have PoP other than a credit card receipt.  

I’ve lost my usb-c dongle and the attached usb-c to usb adaptor, is there anywhere I can get a replacement?

I was just wondering why my mic doesn’t work when playing Fortnite but it does being in a Xbox party and how do I fix it

Naga Trinity, VID_1532&PID_0067, interface composite causant un réveil ACPI parasite depuis S3, reproductible

So i just brought the razor kraken x lite to use on my xbox series x. The app on xbox cant find the headphones and i tried registering them on the razor site (hence why im here) but im struggling to do that so im not sure what to do. Help would be wonderful rn. Forgot to mention, first time ever buying a razor product

I bought my kraken kitty v2 pro’s 4 days ago and received them yesterday, they’re not used they were perfectly sealed, I surely am the first person who opened the box, but there are not any physical scratch card inside it? (I’m not sure if it even supposed to include one) so then I registered my device here, but when i go and try to get my activation code sent to my mail by putting my serial number it says “A copy of the activation code was sent to (mymail)@gmail.com”  But i don’t receive it? I receive literally ANY other razer mail but not this one, I’m frustrated and need help :( I’m editing this it’s not in the spam box either.)

Hello,I have a problem with my Razer BlackShark V2 HyperSpeed Wireless. The power button only works as play/pause when I use the cable, but it never powers the headset on.Here is what I have already tried: Hard reset (holding the power button 10–18 sec while connected with USB-C). Firmware update through Synapse following the official Razer instructions. The issue persists. Additional details: After performing a hard reset, when I release the button the headset says “Power off.” Windows does not recognize the device at that point. If I press the button again, it continues to say “Power off” every time. The only way to make Windows recognize the headset again is to disconnect and reconnect the USB-C cable. Before updating the firmware on Synapse, the battery status was always stuck at 29% and never changed (from the moment the problem first appeared).

Product Details: Headset Model: Razer Barracuda X (RZ04-04430100) Dongle Model: RC30-0378 Description of the Issue: My headset started malfunctioning after it went out of wireless range during use. Since then, the headset fails to connect properly to the dongle and defaults into a broken Bluetooth loop: Dongle Unresponsiveness: The USB dongle (RC30-0378) is no longer recognized by Windows. It does not appear in Device Manager at all (even after scanning for hardware changes). Bluetooth Connection Delays & Disconnects: When trying to use Bluetooth, the headset takes around 30 seconds to establish a connection, and then continuously disconnects every 30 minutes during active use. Troubleshooting Already Attempted (No Success): Rebooted the PC multiple times. Attempted to run the official Razer Firmware Updater (fails because the dongle/headset is not detected properly). Attempted to re-pair using the official Razer Audio Pairing Utility. Tested connecting the headset to oth

오늘 제 헤드셋(Blackshark - 채팅)에서 2.4GHz 동글을 사용해도 소리가 나지 않았습니다. 그래서 오디오 소스를 Blackshark - 게임으로 변경했더니 인터넷 브라우저에서는 소리가 나왔지만 게임이나 Spotify에서는 소리가 나지 않았습니다. 컴퓨터에서는 오디오가 재생 중이라고 표시되었는데도 말이죠.    유선으로 연결해서 테스트해 보니 컴퓨터에서는 오디오가 정상적으로 작동합니다. 블루투스 동글 없이 PC/휴대폰에서 연결해도 정상적으로 작동합니다.

Bought a razor gold card at cvs have receipt says it’s activated and says invalid 

I TRY TO REGISTER MY HEADSET BUT IT SAY THE PRODUCT HAVE ALREADY REGISTER.HOW DO I FIX THIS