Need to unplug and replug my dongle when starting windows for Barracuda X to connect | Razer Insider

Need to unplug and replug my dongle when starting windows for Barracuda X to connect

  • 19 December 2022
  • 62 replies
  • 10396 views

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Hi, new here, just started using razer products, I just bought a razer barracuda X headset, with wireless and bluetooth support. I'm using it for PC with the wireless dongle. All is well, but when I turn on my pc or restart windows and power up the headset, it just won't connect, tries the wireless and then the bluetooth pairing. The only thing I need to do is just unplug and replug the dongle; it's not that much of a deal, but is this supose to happen do I need a driver or software for fixing this? My windows version si 10 19045.2364 build. Does anyone have a solution for this, would be much appreciated! Thank you and have a good day!

62 Replies

Friends, I think I've found a solution, at least for myself! Before that, I reconnected the dongle to the headphones using the utility 

https://mysupport.razer.com/app/answers/detail/a_id/5994?_ga=2.87909016.1642709554.1703672609-1174432804.1703672609&_gl=1*19tqqem*_ga_3TRK53PM75*MTcwMzY3MjYwOS4xLjAuMTcwMzY3MjYyMC40OS4wLjA.

In my case, using a standard extension cord/adapter connected to the USB 2.0 port on my motherboard (on the back of the system unit) helped, I'm not 100% sure yet, but the problem has not yet manifested itself, even after restarting the PC everything immediately worked fine.

 

Unfortunately, today the problem returned for the first time: the headphones went to sleep and after waking up they could not connect to the dongle. I had to disconnect/connect the dongle.

 

i got it fixed on my Barracuda X 2022 model!!
i followed several solutions on this thread and got it to work.

I updated to latest firmware the day i got the headset. at the time i didn’t notice this issue as I rarely restart my PC.

after doing some random updates on my pc i needed to restart my pc a lot and noticed this annoying issue of not detecting the dongle after restart.
plugging and re-plugging fixed it but that was annoying obviously so i looked I asked chat gpt and it suggested that i uncheck the option on device manager > universal serial Bus controllers > USB root hub (USB 3.0) > (allow the computer to turn off this device to save power)

1- after unchecking it didn’t fix

then i did google search and came to this thread and found several solutions and decided to try them all.

2- How to use the Razer Headset Pairing Utility
this didn’t fix it.

3- 3rd try is the charm. I tried the solution proposed by Spacey4K

Try uninstalling headset drivers.

  1. Press Windows key + S on the keyboard to open the Search bar.
  2. Type in “Device Manager" and hit enter
  3. Go to “Audio inputs and outputs".
  4. Right-click on the Razer headset and select “Uninstall device".
  5. Restart the computer to completely uninstall the drivers. The drivers are automatically installed on the computer after a restart.

note i uninstalled both “speakers (razer barracuda x 2.4)” and “Microphone (razer barracuda x 2.4)” 

after restart it started working without having to unplug replug the dongle.

I do not know exactly which solution really made it work but i’m pretty sure it was the last solution by Spacey4K that worked if not a combination of all these solutions.

I tried several restarts/shutdown and the headset is still working like a charm. thanks razer for this awesome product.

for the record im using the dongle directly to usb-c port without extension on the mobo gigabyte B550i Aourus Pro AX

Hello,
had the same issue with the new Barracuda and Barracuda 2022 as well. I tried everything above, nothing helped. What I noted is that if I plug the adapter to the case, it works after restart. If I plug it back to the USB A-C extender it does not work again. So I replugged it to the yellow USB slot in the motherboard and it seems to be working.
Could someone test this please if it helps?
Thanks!

Note: I have “USB Power delivery in Soft Off State (S5)” on disabled in BIOS.

Hello everyone, I also had the same issue. Also tried everything above and nothing worked for me, BUT today what @NotSoad mentioned worked. Unlike him tho i don’t have a yellow usb port on my pc itself but i do have that on my Monitors built in USB hub, and connecting to this with the usb-a to usb-c adapter worked. If anyone is wondering there is no noticeable additional audio latency or worse audio quality i could notice.

@bestdomeNapierGreen934 @kevinbracke 
Could you please try the method I mentioned 2 posts above? I wonder if it works for you too. :))

Hey, I think I found a fix/workaround. It's not optimal but so far it works for me after firmware, pairing utility and other fixes described here didn't work (although you should still update firmware and use pairing utility). The way I fixed it is by completely cutting power supply to my USB ports when shutting down the PC (S5 state). This is accomplished through enabling ErP in your motherboard (under aps settings in asus motherboards) and disabling fast startup option in windows. I think this way the dongle loses power on shutdown and is properly initialized on startup. Of course this has certain (acceptable imo) drawbacks, such as not being able to charge USB devices on your ports when the system is shutdown and allegedly (did not notice this) a bit slower startup. You will save some power though as the ErP standard specifies less than 1 W power draw and distracting RGB will be turned off. Let me know if this works and maybe specific steps for other motherboards.

This is the only solution that worked for me. ErP OFF and Fastboot Disabled.

The problem is the dongle is not able to awaken after a restart or a period of inactivity. Seems cutting off power to the USB forces it to shut off and turn back on.

Will post an update if the issue returns. Thank you for helping me not regret this purchase!

I’ve TRIED all the suggested things in here.  Still having the same problem..  This is horrible.. And there’s no razer support for this at all… can’t believe this is on-going and there’s no solution.  Tried with different usb ports, tried with adapter, tried the fix it tools (can’t get past step 1, connect usb-c to computer - it won’t even detect it), tried the eRP off…………….. seriously how do you sell a 100 dollar item with a reputable name and still not have a team on this..

I’ve tried everything suggested, nothing is working for me. Has anybody found a legit solution for this yet? This is extremely frustrating!

I resolve this issue on my end by doing these steps:

  1. Pair your device using the Pair Utility
  2. Update the device firmware
  3. Plug in the dongle using the USB Type-C to Type-A cable that was provided with the headset,
  4. Connect the cable to your USB port (***Very Important. Make sure to connect it on a 2.0 USB port)
  5. Change your USB power plan by following this tutorial https://www.youtube.com/watch?v=PTtzzvGNFAo&ab_channel=WebersWonderland.

 

Hope this helps. Cheers!

I resolve this issue on my end by doing these steps:

  1. Pair your device using the Pair Utility
  2. Update the device firmware
  3. Plug in the dongle using the USB Type-C to Type-A cable that was provided with the headset,
  4. Connect the cable to your USB port (***Very Important. Make sure to connect it on a 2.0 USB port)
  5. Change your USB power plan by following this tutorial https://www.youtube.com/watch?v=PTtzzvGNFAo&ab_channel=WebersWonderland.

 

Hope this helps. Cheers!

It seems to be fixed for me using those steps, but I needed to change one thing: for me, it doesn’t work if I stick the USB adapter into a USB 2.0 port, but only into a USB 3.0 port (the one with the blue pin). So, try to put the adapter into a USB 3.0 port! Hope it helps!

Hey, guys!

Just an update, I had the same issue and although I tried all the ways discribed here, none did actually work.
Eventually, I did solve the issue, here is my story.

So I mainly followed these steps that were given by 

I resolve this issue on my end by doing these steps:

  1. Pair your device using the Pair Utility
  2. Update the device firmware
  3. Plug in the dongle using the USB Type-C to Type-A cable that was provided with the headset,
  4. Connect the cable to your USB port (***Very Important. Make sure to connect it on a 2.0 USB port)
  5. Change your USB power plan by following this tutorial https://www.youtube.com/watch?v=PTtzzvGNFAo&ab_channel=WebersWonderland.

 

Hope this helps. Cheers!

Although following them directly didn’t work, I had some minor differences.

1. I plugged in the USB dongle directly into a USB-C slot on my motherboard (it was connected and working fine as it did before (except for that dongle requiring reconnection issue)).
2. I have updated the headset Firmware to v1.7.0 using Firmware Update tool (for my Barracuda X 2022).
3. Changed my USB power plan by following this tutorial https://www.youtube.com/watch?v=PTtzzvGNFAo&ab_channel=WebersWonderland.
4. Used Razer Pair Utility to make sure I am doing everything right.
ATTENTION: during pairing using the utility something strange was happening, I was following the instructions on the screen precisely, but instead of pairing the headset with the PC, it seemed to be dis-pairing it. Meaning, whenever the process was complete, my headset would start blinking blue (which meant it was not paired). That was weird, but I decided to ignore it for now...
5. I switched off the headset.
6. I switched off the PC, disconnected the power plug from the PSU (toggeled the power on my PSU) and held the PC power button for like 30 seconds (this is a known way to debug some shit on PC sometimes).
7. I connected the power plug back to my PC.
8. I switched on the PC and gave it some time to properly power up.
9. Enabled my headset (via headset power on button, I did not use pair utility anymore or whatever) and IT FINALLY PAIRED automatically without needing the dongle to be manually reconnected to PC.

I switched my PC off and on once again to make sure that pairing is working fine again without dongle reconnection, and it did.

If this doesn’t solve your issue just make sure you are following every step as it seems they are all crucial somehow.

Hope this helps you guys!
Thanks!

 

I’ve been struggling with the same issue for a couple of days: replugging the dongle after each restart and on top of that the headset itself would randomly turn off if I stop listening to any sounds for a second.

I’ve updated the firmware, used pairing device and re-installed the drivers, changed the power settings that I could, but it didn’t help. But then on a thread regarding random shutdowns I’ve read that the surround sound app might be causing that.

So I deleted the surround sound app and it started pairing automatically and stopped randomly shutting down.

Hope that It will help someone going through the same issues!

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