Plugged in, Not Charging | Razer Insider
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Plugged in, Not Charging

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mjcouchman
Userlevel 3

@Omer-Hussein Probably best to start a new thread detailing your model and the issues you have. If its the same as the above, try the solutions already provided first.

Omer-Hussein

I have the same problem, I don't know what I do??? 😞

mjcouchman
Userlevel 3

Also, the Razer guys on this forum are very active. If they see this post, they may be able to help you with an RMA. 

mjcouchman
Userlevel 3

Great to hear you are charging again! It will take a while to charge, and Synapse will complain about not getting enough power. Leave your 230W original power supply plugged in as well as the USB charger - it doesn't hurt them; the unit auto switches.

 My experience with my RB15 is so far similar to yours, and my issues also started after having the unit for about 1.5 years as well. I have the Razer TB dock plugged in most of the time for work, which provides 65W through the TB port. Occasionally, my main power adapter will stop charging. I cant say why; it could be when its under load (I have noticed its sometimes after heavy graphical games, but again, not always), or maybe gets really hot. The TB dock will then keep the laptop charging, or at least the battery wont drain anymore. After some reboots, it will just start charging again from the 230W adapter (which gives the laptop full performance). 

I did notice this started happening around the time I installed a 2nd M2 SSD on top of the existing factory M2 drive. I also installed Windows 11 at the same time, so I cant state it was either of these things that caused the issue. I did revert back to Windows 10 for some time, and it seemed to perform okay. But then I went to Windows 11 again, and the issues started happening again. I still cannot state it was Windows 11 that is the cause. 

Would be interesting to see if you have done any of what I have as well (the M2 drive I mean, as I see you have Windows 11 already!). 

My current state is that my battery ended up swollen (like a large number of others have experienced). I removed it 2 weeks ago for safety. The laptop ran fine off the 230W with no battery in it for a few days, but then stopped providing power once again, and the 65W and the 100W TB/USB chargers possibly aren't enough to power the unit on (maybe, unsure on this, but neither would allow the unit to boot at all). I have purchased a new 3rd party battery (same manufacturer as the Razer battery) that arrived 2 days ago, and it was swollen! Awaiting on the company to provide me a replacement. 

I am considering building a desktop to replace the RB15, but it just hurts considering how much I paid for it, and the short lifetime of the unit. So I know how you feel.

So for now, I have taken my trusty 2014 RB17 out of the cupboard, and I have been using that, which has not failed me! 

I will let you know if the new battery changes anything, but I am not expecting it to.

 

A

According to your method, it works right now. I can see the charging status through Windows 11, but there is still no indicator light (the green light) showing on the laptop. Anyway, you saved me.

 

the quality too sucks, I bought it and used it for less than 1.5 years.

 

A

Thx man, I will buy it for testing

mjcouchman
Userlevel 3

I got a J5create JUP2290 100W PD USB-C Super Charger that I keep as a spare. Nothing needs to be done in the BIOS.

A

Thanks for the reply, let me try to buy a usb charger. Does it needs to set anything at the BIOS first?

mjcouchman
Userlevel 3

Have you got a USB 3 charger (<100W) you can try? I have the early 2021 RB15. You can plug into the left hand side USB 3 port, or the right hand side TB port. I had the same issue/symptoms you have. I picked up a USB charger for < $50 brand new at a local PC shop. Once I plugged in the USB charger, the laptop started charging off both the main charger, and the USB one. I'm not saying this will resolve your issue as well, but at least you may get a charge for now.

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