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Plugged in, Not Charging

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B

I recommend people that have an “on and off” charging issue to just leave the Razer Blade unplugged overnight and the plugged it again the next day.
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I have been struggling with the on/off problem for a year and a half. I have replaced my battery and adapter, done the discharge/recharge cycles, reset devices, fresh Windows install, etc., so many times with no consistent resolution. Then I tried what Crow_Calypso reocmmended -- turning it off, unplugging everything, and then letting it sit for an hour. Then plugging it back in and booting up. And it works again.

C

I recommend people that have an “on and off” charging issue to just leave the Razer Blade unplugged overnight and the plugged it again the next day.

it’s usually charged just fine for about a week (in my personal experience) before it starts to act up again, If that happens just repeat. IDK what the exact issue is tbh, But Razer seriously need to take a deep dive and fix this issue

I have the 2020 Model, And it’s infuriating when I see other people’s video online with the exact same problem with a later Blade model

C

As Peter961785 said, The on and off charging problem as I would like to call it happen randomly like every month.

One day the problem happens and the laptop starts acting up for days, And then one day the problem just fixes itself and the laptop charges just fine for weeks and then the problem reappears again and repeat.

I wish somebody had a definite answer on how to fix this issue

 

P

the issue does seem to happen when there is a synapse and windows update, usually will fix itself through multiple restarts and unplugging/plugging back in. no confirmed root cause of it though. will work completely fine for a few month then the issue reappears no sure if people are experiencing the same. 

T

I am also having the issue with the same model not charging with the provided adapter anymore.

easyspaceshipMimiPink786

Razer gave me feedback that it was probably a hardware problem and that I could send it in for repair.

(for money, of course)

I will not do that and so my Razer Blade is the last piece of hardware I bought from this company.

P

I have noticed if you let the laptop drain with the ac adaptor unplugged for a while then plug it in it will sometimes start charging but when it hits 98 or 100 it will stop charging

possibly a software issue like some weird interaction either with windows or synapse or the battery management checks 

EkeshOkor

Same model (RZ09-0409) and having the same issues. 

 

All started around the time there was Synapse and Windows update this summer. About 2months after the 1yr warranty expired.

 

Went through all of the troubleshooting steps above as well as Razer support steps. Eventually paid for a diagnostic with them and they replaced the battery and sent it back.

 

Worked well for two days then I performed windows 10 updates to latest and within 24hr problem is back.

 

So I spent money on a new charger, diagnostic and battery....and it ain't working still. Glorified paper weight at this point. 

 

I emailed back support/RMA team....at this point I'll be happy if they just reimburse me for the needless payments cause they don't seem to know what's wrong with their hardware considering how many threads I've found for this exact issue.

easyspaceshipMimiPink786

I also got the same Problem for Razer Blade 17 late 2021 (RZ09-0406).

I try charge it with 65watt type c charger for few minute and somehow 230W charger working again.

My problem also occur in windows 11 then I try downgrading to win 10 the issue not comeback.

Still not sure it software Issue or hardware Issue.

 

Hoping for improvement, I am also back to Windows 10 (factory setting) with the image available from Razer.

It makes no difference at all except that I have invested a few hours of time. 

T

Just started experiencing this today. It wasn’t the first time I had trouble with charging it, but the first time that I’m getting the plugged in but not charging thing. Would really like to know if there is a solution for this. I need this computer for work

M

I am having the same problem with my Blade 15 Advanced, RZ09-0367CED3.

 

Razer, can you do anything?  I need this laptop for an event tomorrow and I can't get the battery to charge, or run it directly off the adapter.

 

A USB adapter made the computer charge for a few seconds, then it stopped after I turned it on.  Now neither the 230W charger nor the USB charger will work.

P

Mine also started with the issue again this week 

could be a software issue more than anything

easyspaceshipMimiPink786

I am having the same experience with my RZ09-0367CGD3.

Power supply bought new, everything updated the instructions from razer gone through hundreds of times I'm really really pissed. The device costs over 2 thousand euros and I have it just under 2 years. I'm done with the f thing.

 

Great that the support here takes so great sympathy. Better continue building keyboards 

opherv
Userlevel 1

I have the exact same issue with a Blade 15 Advanced 2021. 
I posted all of my findings here:
 

 

P

This is happening to me too (RB 14, 2021). It started happening this week, and it only charges through USB-C. I bought it only a few months ago. I de-installed drivers and it did not fix it. 

 

It will recognize the 230W charger momentarily and then stop charging, but it works with USB-C.

 

@Razer Admin  

D
Userlevel 2

Same issue here with an Early 2021 Blade 15 Advanced QHD x0368.

I contacted Support and they ask all this battery log information and laptop data but never suggest a proper fix. I also think they are clearly avoiding admitting to this issue. They should consider putting a team together and fixing these issues. Future buyers beware! All of the other cases noted above and in other threads have yet to be formally addressed by someone with authority at RAZER.

@Razer Admin When will we receive a helpful response from the Razer organization? Many thousands spent by consumers here for bricked laptops. Thought we would find help from the manufacturer in this thread?.. 

Also the 100W USBC is not a real fix when this laptop demands the 230w to function at its full potential. 

If I wanted a basic laptop I would have spent less on something else.

We need real results from your research team and we have needed it for years now…

 

Where’s the response?  

R

Same problem here. It accoured around a year ago but fixed itself. I did nothing specific.

As you can see the problem is coming up again in the last days/weeks, maybe a windows update is causing this trouble?
However, never Razer again :-)

J
Userlevel 1

I have the same issue. It was not occuring until I upgraded to Windows 11. It did not start right away. I replaced the adapter. I tried a friends stock adapter that worked on his same laptop and outlet. I replaced the battery. I tried all of the time wasting troubleshooting steps mentioned here. The only thing that works is to: 

  1.) disconnect all chargers

  2.) connect a 100w usb charger with appropriate cable 

  3.) connect the AC power adapter

 

The AC adapter does power the Razer and even without the USB C connected it will not drain the battery, even while gaming. I paid over 4 K for this laptop and sunk hundreds into repairs and the lack of support or even acknowledgement from Razer is frustrating. I even did a fresh install of windows (11). Is the next step to hurl it through the window of Razer HQ as a junk overpriced product?  
 

I have the 2021 Razer blade 15 advanced with 32gb ram, RTX 3080, 60Hz 4k OLED touchscreen, i7 processor, 1TB SSD and came with windows 10.

Sorenchu
Userlevel 1

I'm having this same issue. As a previous poster on this thread has pointed out, this is clearly a common issue. Razer support seems to shutdown threads and move them to PMs pretty quickly so they seem to be playing damage control… who's to say.

Anyway, I have updated the bios to the most recent version and that didn't do anything. I have tried the whole delete battery driver, restart, shutdown for 8 hours while plugged in, power on and drain battery, recharge dog and pony show with no real impact. My power adapter LED indicator is lit and is putting 19.05 Vdc through the central pin unloaded, which checks out. Perhaps this is windows, but it doesn't track since these reports are coming at different times (across 2 years) on specifically razer blade computers.

There is a software type issue here and you would expect a patch for something like this. Let's see some official responses! This is CLEARLY a razer blade laptop issue that is widespread.

Gen_A

I do have the same issues with my RZ09-0330x (early 2020). Using Win11 too. But unfortunately the provided workaraound is not working in my case -.-

 

It would be great if Razer support could provide some official feedback on this topic, it seems to be an more general issue...

R
Userlevel 1

Having this same issue! Razer Blade Pro 2021 0368 model. Had the device for just over 6 months, was fine till about 2 months ago, adaptor is lit green, it will charge for maybe 2 seconds before going back to battery mode and not charging until it's unplugged and plugged back in again to only charge for 2 seconds. I left the laptop for a couple of weeks and then it started working again fine, however alas yesterday it's stopped charging again. The support process is far from helpful (check the socket it's plugged into has power...) All that jazz, clearly looking online this is a recurring and consistent issue across RB models and years however there isn't a "fix". 

P

Same problem for the exact same model I’ve also notice that the charging break whenever there is a new synapse update may be a contributing factor but super annoying issue

M

I also got the same Problem for Razer Blade 17 late 2021 (RZ09-0406).

I try charge it with 65watt type c charger for few minute and somehow 230W charger working again.

My problem also occur in windows 11 then I try downgrading to win 10 the issue not comeback.

Still not sure it software Issue or hardware Issue.

 

I also have this model: Razer Blade 17 late 2021 (RZ09-0406). I attempted an RMA process and they sent the laptop back with the exact same charging problem after claiming it was fixed. Plugging USB does seem to “jumpstart” the battery into charging like others have suggested. I still am unsure if this is software or hardware related but I will try to send back for a battery replacement and see what happens. Interesting to note the issue persists on Windows 11 for you and not 10, as I have the opposite reaction (does not work on Windows 10).

Also: BIOS Update 1.06 installed, no changes.

B

I also got the same Problem for Razer Blade 17 late 2021 (RZ09-0406).

I try charge it with 65watt type c charger for few minute and somehow 230W charger working again.

My problem also occur in windows 11 then I try downgrading to win 10 the issue not comeback.

Still not sure it software Issue or hardware Issue.

 

Omer-Hussein

@alfielui Thanks

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