im experiencing exactly the same problem with my blackshark v2 pro headset right now. and there is no sound change in my equalizer settings either.

What is your opinion on this: is it a problem with the synapse itself or with the headset?
"Sorry for my English"

i think it's a problem with the update, and i think they will fix it soon

same Problem with Razer Nari

Seems like a problem with the update

We can only wait, I also wrote to the official subreddit and on the forum in the reddit, if something happens, I will duplicate it here.

thank you, im waiting for news

Same problem as well just updated

I’m also experiencing this with my Blackshark v2. Hopefully they fix it soon.

Same with my Kraken Tournament Edition!

Same with Kraken TE

I have the same issue on my Blackshark v2 as well and from recollection there was an option before in the windows sounds control options to choose THxSpatial and that now no longer exists, so I think that may be our issue.  Hoping this can be resolved since this was the main reason I bought this headset, after this update I feel like I lost the submersion of sound that I had before.  Experience is everything and hoping the Razer team can correct this quickly with all this feedback about the issue.

been having same issues as well with my blackshark v2, hopefully they get an update patch out for it 

Same issue here with Kraken V3 hypersense.

have reset all settings back to original but the sound quality is MUCH worse . also i have the thx spatial audio device dissappear as well

Having this issue as well, but with a Kraken headset. What an infuriating rollout, just fantastic when everything breaks with no option to rollback to a version that ACTUALLY works. This had better get fixed quickly.

I can activate my THX in synapse , and it does seem to work.

But the sound is changed drastically before and the device thx spatial audio is not in the windows list anymore , only v3 hypersense

Same when playing the new demo supplied there is no difference in the sound, the Spatial driver is missing in the sound Settings, so you can only choose Razer Blackshark Pro that is Stereo.

The ability to move the 7 points with calibration and test is gone too.

Yeah on second analysis the THX audio is definiitely not working on my v3 hypersense either , why would it the device isnt even in the windows list anymore lol.

no wonder everything sounds terrible

Same problem with Nari Ultimate. The update made all functions unusable, no matter how much I reinstall Synapes.

Is there any information when this problem will be fixed?

Yea, same problem. THX Spatial Audio don’t work after update Razer Synapse. I hope, Razer will fix that

its working for me when i change spatial vs stereo. also got thx spatial audio usb installed in control panel> in installed programs this wasnt here before. also we lost the 7.1 setup in audio properties. maybe this is the new meta. 

my synapse wont even update for some reason

Same with the Razer Kraken Ultimate, EQ doesn’t seem to work, changing between Stereo and THX Spatial Audio in Synapse doesn’t change the sound either since the newest Update. Also the THX audio canal in the Windows settings itself just disappeared.

setup “razer audio controller - game” check if there isnt anything disabled in properties