Razer Basilisk X Hyperspeed 2.4GHz dongle does not working

If it is not on warranty you should maybe try to disassemble and check the connections inside, they might get loose with time or vibration etc. worked for me

Its less than 2 years so should be warranty, but te Razer site wont let me register it so time to take apart

TRAGIC RAZER !!!!

I bought RAZER VIPER V2 PRO, before one year on my company. I get same problem after 6 months. Eshop K24.cz give me new mouse. I have same problem in next 6 months and have varanty 12months only. I am 3 days after warranty 12 months. So been destroyed 2 dongles in 12 months and haven’t chance to complaint. I wrote on RAZER support, that want new dongle and they write me, that eshop K24.cz in Czech republic is not official distributor, therefore haven’t chance to get varranty for my mouse and this mouse is 6 months old… My laptop is Lenovo Legion and think that dongles are destroyed with hot ventilatior. I am using Logitech G903 a few years and never get a problem. 

 Mouse is not detected with SW:

RazerUSBHyperspeedDongleUtility_v1.00.03_r1

RazerMousePairingUtility_v1.00.02_r1

Firmware is on last version on mouse. I used for update cabel.

Exp:
1) Razer support is really tragic - maybe comic.
2) Want buy new dongle - RAZER Support don't help me, how to do it in Czech rep.
3) Mouse with cabel is correctly function.
4) Any idea, what to do now?

Same issue, 6/7 8nteractions with support team, sending videos etc and in the end said can't help as bought from an Amazon marketplace seller (still new) as opposed to Amazon direct so no warranty beyond 30 days

I have the same problem. I've tried several solutions posted here on the forum but to no avail. I've updated the firmware, uninstalled/installed drivers, reset in synapse, formatted windows, and nothing. Every time I put the dongle windows goes crazy and can't recognize the drivers, worse that it affects the other usb as well. It wasn't like that before, it started a while ago. Now only using it on bluetooth with inconsistency and delay :(

I've chucked in a draw and switched to Logitech at the moment 

SOLUÇÃO

Estava enfrentando o mesmo problema mencionado anteriormente. O primeiro sintoma foi ao conectar o USB, ele ficava constantemente conectando e desconectando, emitindo sons como se estivesse plugando e desplugando o dispositivo repetidamente. Após algumas tentativas, o USB parou completamente de ser reconhecido.

Aqui está o que fazer em último caso:

1. Desmonte o USB e limpe cuidadosamente com uma escova utilizando álcool isopropílico (para eletrônicos). Se não tiver, pode-se utilizar um pouco de WD-40 para eliminar possíveis oxidações. Se isso não resolver, passe para o passo 2.

2. CUIDADO COM ESTE PASSO, PODE SER ARRISCADO. Utilizando um soprador térmico, ajuste a temperatura para 380 °C e a potência mínima do soprador, para evitar danos aos componentes. Aqueça com cautela ambos os lados da placa de circuito impresso (PCB) do USB. Se você tiver uma lupa e uma boa pinça e observar algum componente solto, tente consertá-lo.

Eu realizei esse procedimento e o USB voltou a funcionar normalmente depois.

SOLUTION

I was facing the same issue described above. The initial symptom occurred when plugging in the USB – it would continuously connect and disconnect, producing sounds as if the USB was being inserted and removed repeatedly. After several attempts, the USB ceased to be recognized altogether.

Here's what to do as a last resort:

1. Disassemble the USB and gently clean it with a brush using isopropyl alcohol (for electronics). If unavailable, use a small amount of WD-40 to eliminate possible oxidations. If this doesn't work, proceed to step 2.

2. BE CAUTIOUS WITH THIS STEP, IT CAN BE RISKY. Using a heat gun, set the temperature to 380 °C and the blower's power to the minimum to avoid damaging components. Carefully heat both sides of the USB's printed circuit board (PCB). If you have a magnifying glass and a good pair of tweezers and notice any loose components, attempt to fix them.

I performed this procedure, and the USB started working normally again.

thx its helped but after install synapse I also needed to reinstall the mouse driver (because after restarting the computer, it gave an error) then Synapse offered me to update and then mouse started working

I was really struggling to get this fixed and this worked.  Thank you!

I was having the same problem and when I launched synapse then plugged the dongle back in everything started to work again after it loaded the mouse as a device. 

My adapter for the Razer Basilisk x Hyperspeed mouse is broken, is it possible to order a replacement? I live in Europe - Poland

I just logged in to say that the solution mentioned on this thread using:

https://mysupport.razer.com/app/answers/detail/a_id/6076/kw/dongle

Was the only one that worked for me.

I suspect the original issue is that I paired my keyboard and mouse using hyperspeed now that I no longer user the keyboard this had to be done manually.

This helped me! Thank you.

I have the same problem as the Synapse 3 doesn’t recognize my mice so there’s no way I can reset any setting.

I’ve tried the utility pairing firmware update as well, but the progress bar kept stopping at 40% and I can hear the connecting sound going on and off twice each attempt I retry, meaning as the firmware trying to install, the mice disconnect itself, so the process was disrupted.

The pairing instructions said to press the 2 side buttons and the DPI until the status indicator start blinking, I’ve pressed for 1 minute and nothing happened beside a green light flashing twice every beat.

hi, I had the same issue. for me, the root cause was crowding of the dongle. I recently added another USB in the same port vicinity if you have the ability try spreading to a clear area on the pc. if available move the dongle from the back to the front or top. I personally opted for an extension. a simple USB extension was enough to spread the signal out and I'm back on the 2.4 rather than Bluetooth.

Here is solution:
https://mysupport.razer.com/app/answers/detail/a_id/4868
You just need pair your mouse using the Razer Mouse Pairing Utility. https://rzr.to/MH4zkv

Worked well for me.