I’m unable to open any Razer software due to this problem, Razer Central shows me the screen above, razer synapse and razer cortex don’t open.
Best answer by Matus212
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Same trouble. This is really ridiculous….. I have to change back my Genius tools. Great work Razer.
Userlevel 3
Thank you everyone for the replies and help, glad we figured out the issue!
Userlevel 2
It seams the latest update messed up something, because their servers are up »
Razer Status || https://status.razer.com/
I think they will release an update, after they noticed the issue and they resolved it.
Be patient, mates! ;)
As you can read on the status page, they had the same issue on
Jun 14, 2023
RazerID : Intermittent login issues
Resolved - This incident is resolved. The service has been fully restored back to availability.
Jun 14, 10:22 PDT
Identified - The issue has been identified and a fix has been implemented.
Jun 14, 10:04 PDT
Investigating - We are experiencing intermittent login issues for RazerID. The team is investigating the matter with priority.
Jun 14, 07:47 PDT
it still says razor id is operational did they not notice or something?
Userlevel 2
Damn are they sleeping or something this is taking way morte than needed. They haven’t even noticed the problem.
Userlevel 3
I’m unable to open any Razer software due to this problem, Razer Central shows me the screen above, razer synapse and razer cortex don’t open.
Accidentally turned this into best answer, my bad.
Yeah, it's still not working.
I have been having this same problem all day. is there somewhere I can report the problem other than here?
I’m the same here. First time me have issues was this evening. Tired everything from re-installing software, ro updating deivers, repairing it too. Its crazy you need to log in to set your dpi!. Ruined and evening of gaming.
Userlevel 2
Hello peeps,
i get today my new Balde 17, and wondering that my Razer Synapse, Central … are not working .. cant even get into loadilog in ng screen as on the pictires here showed already …
I am just confused cause i see here dates from 14. 06 that is resolved and then posts from 1-2 hour ago ..
So i guess that is still not solved, right ?
Right...or the same problem appeared again.
me too
This issue isn’t solved. On my gaming laptop, it also is stuck on the loading screen. I can’t log in to access any of my headsets features
I have just bought a razor product today and I have been frusturated with how poorly broken the razor software is.
My first day and already an issue, very dissapointing Razor...
Me too, man xD speak about bad luck lel
I just purchased the Nari Ultimate wireless headphones and I can not open synapse or any other Razer applications because I can not login. When will this be resolved. This is a major outage that’s been happening for quite sometime. Razer Support please message me or reply to my thread when this is resolved.
thank you in advance.
Super annoying, been like this the last ~20hours. Have restarted pc, forced end / restart program in task manager, uninstalled, reinstalled, repaired etc and just is “Loading”. On windows 10 PC.
I did the same things u did just an hour ago but still nothing!!
Razer fix it ASAP
I just bought a Razer keyboard and mouse today, since they fit my hands better than my Corsair ones did. And now I’m seeing that the software is giving people issues… oh joy
yeah im having the same problem
this is global problem fellas. Lets hope they will fix it
Same,i just bought new Razer Basilisk V3 and infinite loading screen on Razer Central,still it isn't fixed....
I just bought my new razer mouse i thought i received a broken one but its seeems like a server issue now
same probblem here can i change my dpi without logining in?
Userlevel 2
They havent noticed the glitch for more than 20 hours they can not have been sleeping for 20 hours straight.
So I wanted turn off the LED on my CHarging dock and USB Mouse, To my surprise synapse won’t work reinstalled it and did everything then realised Razor Central is stuck on loading screen and hence saw this post.
+1
Service still nto working as expected when can we have the fix it’s been more than 15hours since I first got thsi issue.
Exactly the same problem, I've been trying for over 2 hours since yesterday.
-installed / uninstalled with Revo, about fifteen times.
-Antivirus, firewall, startup in safe mode.
- Check that my PC is up to date (drivers, bios, windows update, framework, etc.).
- Unplug all my other PC components.
Since installing Synapse 3, my windows is destroyed, Deepl no longer works, I've lost open tabs, the PC is slow, I can't open the task manager, etc...
.
Raaa I've just bought the naga pro mouse, and I can't use it, I'm fed up with Razer, always problems with intrusive software, and the hardware is fragile, why did I buy razer again, I'm an idiot! But this time I've learned my lesson. 😡
Razer makes practical hardware, but it's very fragile, has a very short lifespan, and is buggy and hyper-intrusive.
(FR translation)
It works for me now!
EVERYONE
It's working again for me (11:30 a.m.) I've been able to connect.
I installed razer synapse 3, and presto.
Then it suggested an update, I do them, and it's good.
Userlevel 2
Hey everyone,
We are aware of the login issue that you may have experienced getting stuck on the login screen during authentication which has affected various Razer software.
We have deployed a fix for the issue. We highly recommend closing all the running Razer apps and restarting them as a recovery.
We appreciate everyone's patience while our team was investigating.
Should you need further help, please don't hesitate to send
Thanks for your work!
Sadly there was no site update on Razer Status || https://status.razer.com
Please update the status page! Thanks.
Luckily I came here and saw that the problem was resolved.
Jun 22, 2023
No incidents reported today.
Jun 21, 2023
No incidents reported.
If the same issue happened now, which happened on Jun 14, 2023
RazerID : Intermittent login issues
Resolved - This incident is resolved. The service has been fully restored back to availability.
Jun 14, 10:22 PDT
Identified - The issue has been identified and a fix has been implemented.
Jun 14, 10:04 PDT
Investigating - We are experiencing intermittent login issues for RazerID. The team is investigating the matter with priority.
Jun 14, 07:47 PDT
…then please keep one eye on this for a while. Happened twice in 8 days...it may have a more serious issue then you solved on Jun 14.
I will install the software version 1.13.0.415 again. I leave a comment here, if it’s working for me as well.
Hello peeps,
i get today my new Balde 17, and wondering that my Razer Synapse, Central … are not working .. cant even get into loadilog in ng screen as on the pictires here showed already …
I am just confused cause i see here dates from 14. 06 that is resolved and then posts from 1-2 hour ago ..
So i guess that is still not solved, right ?
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