Razer Kraken Ultimate - THX Spatial audio no longer working | Razer Insider
Question

Razer Kraken Ultimate - THX Spatial audio no longer working

nexusRoseMadderradio100
Userlevel 3

Just yesterday, my headset was working fine including spatial audio. However for some reason today spatial audio isn't even being seen as an audio output option. In Synapse, I can toggle the spatial audio setting on and off, but it does not work. On top of this, the light indicator on my headset next to the button that toggles spatial audio no longer lights up. I cant find any reason why it would have stopped working so suddenly. There used to be an audio output option called “THX Spatial (Synapse)”.

 

 

118 Replies

F
Userlevel 2

Same with my Kraken tournament edition. it shows my USB audio controller in synapse but it deleted my THX driver and my green light doesnt come on for THX. None of the software works for either. i had to get the THX software 15 day trial to get the driver back and so far that’s worked but im not paying $20 for something my device comes with.

Vileblood94
Userlevel 1
same problem in my Razer Kraken Ultimated, 
We must unite and expose this problem until it is solved!!!!
R
Userlevel 1

Same with me, THX driver is gone on my Razer Kraken Ultimate. They really need to fix this, we paid for it.

patquim
Userlevel 1

Same problem since the driver update, the thx does not work and neither does the LED.

babalu22333
Userlevel 3

 

they said this to me

Fenix_86
Userlevel 4

so many days with this problem... that they hire more workers than with the prices they sell their products and this rubbish application... it is not normal

CerisePinksharpboard321
Userlevel 3

Fixxx ittt.

 

Or give us previous version.

114-2475739-9319408
Userlevel 1

Same here. I am using the regular speakers of the razer kraken ultimate and even though there is a new menu and I selected thx spatial audio It doesn’t work. I paid exclusively for this….
Razer! Please fix.

O

Same problem on the Nari

W

Same problem here, I'm pretty sure they got rid of the free thx spatial audio that came with Kraken Ultimate and now have it behind a pay wall. 
>$150 headset btw

babalu22333
Userlevel 3

mine isn't working nor the sound I'm worried because after this update they shit with my headset  I'm not going to pay a spacial thx for something my headset comes with and they took it from me and I want it back

N

It’s because of their newest update and it messed everything up.

Fenix_86
Userlevel 4

I also have Kraken Tournament and the thx LED on the controller does not work but the buttons do respond when you touch them, the problem comes from the last update of sypnase and installing a previous one does not fix the problem since if you do not update your audio device it will no longer appears and if you update you have this problem... the only way is to install that app that someone mentioned called thx spatial audio that has a 15-day trial and then is paid... with that your thx will appear again in the sounds but the moment you uninstall it it disappears again, in addition to the fact that with the app the green LED on the controller does not appear either... the app is quite complete, in fact it retains the configuration of a point in the middle and speakers around it to regulate more The sound of the helicopter is not like this latest sypnase update, what they have done is put an equalizer and a video that I better not comment on xD

 

https://www.reddit.com/r/razer/comments/17p52zo/after_last_updating_synapse_today_speakers_thx/

F

Same issue. Kraken Tournament edition. My light is on but the option for THX Spatial (Synapse) is gone and I’m left with just “chat” and “game”. I can press the button and hear a difference but it is NOT the same as before I restarted my PC 26 hrs ago.

CopperRedthinkstreet976
Userlevel 2

It's incredible, before they DID come with THX sound and now they don't, you have to buy the application. As they were saying, it's a Razer strategy to make us pay more.

You are wrong, I am not going to buy the separate application, I am not going to pay anything from Razer again.

Not only does the sound have worse quality, I also have sound shocks that leave me deaf. All this didn't happen before. They leave us with sound quality identical to €10 headphones so that now we pay more.

I was clear that my next helmets were going to be Razer. but seeing all this, I don't want to know anything about Razer.

 

There are sites where they sell these headphones advertising THX and 7.1, should they be reported for false advertising? Should we report Razer for deceiving us?

F

SAME HERE!  Thank you all for contributing to this, I thought it was just me.  My Razer Kraken Ultimate was working up until yesterday, i have NO IDEA why the Spatial Audio feature/audio profile was removed.  Razer better fix this ASAP or I am migrating to a new headset series and NEVER looking back.  Pathetic.  After all the fine-tuning I already have to do every day with this hunk of @#%$ headset, they remove the feature that actually makes it usable.

diminishedfifth
Userlevel 1

Yeah I'm having the same issue but with my Blackshark v2 Pro. After updating Synapse yesterday. I noticed it was gone. Besides updating Synapse, I had two PC updates. Those are three things are the only thing that happened 

G
Userlevel 2

Same here its completely gone for my Razer Green Tournament Edition with THX panel built in. Sound is just “Studio Mode” if I switch it on/off from THX in Synpse or from button on my headphone panel. 

Fenix_86
Userlevel 4

 

they said this to me

that they sent it to you today?? I don't know which update they are referring to, the one that everyone is failing or an update that fixes the problem... so far I haven't received any new updates.

babalu22333
Userlevel 3

 

eles me disseram isso

que mandaram pra vc hoje??? Eu não sei a qual atualização eles estão se referindo, a que todos estão falhando ou uma atualização que corrige o problema... até agora não recebi nenhuma nova atualização.

I mentioned the exact problem to them and posted it yesterday, this helps
CoralRedawesomeheat992

Adding myself to the list. Same update, same timeframe, same results on Blackshark Pro.

CopperRedthinkstreet976
Userlevel 2

Quick Update: Razer Synapse just installed an update and now it is recognised correctly. as a THX device under “Audio Enhancement”.

However, drivers under Hardware Manager still show “generic” or “Microsoft” (not sure if intended, but I am quite sure prior to the Razer updates it was showing “Razer”), and changes to EQ, THX/Stereo, or any other Headset setting under the  Synapse app does not show any effect...
 

 

They have only changed the name, it is still generic USB. I don't know if they are trying to fool us with the name so that we believe that it already works. It should say THX APO and not generic USB. With the latest update everything is still just as rubbish.

I'm looking for another brand, I don't want to use Razer again..

N
Userlevel 1

I got the razer kraken ultimate and had THX spatial for 7 months and as of yesterday no longer.

I am most definitely not paying for something that was included with the product.

Real annoying not having it but a little comforting that im not the only one with the problem.

Fenix_86
Userlevel 4

The new update in my case has not fixed anything, nor the LED in the Kraken Tournament audio controller, nor the sound difference, nor by getting into the Windows sounds, can I configure 7.1 because the only option that appears is stereo... I will continue with the application thx spatial audio test... I will never buy anything else from razer again, very expensive products and garbage software and support

babalu22333
Userlevel 3

the best thing you do, I'm going to wait for this headset to break so I can buy another brand

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