Razer Kraken Ultimate - THX Spatial audio no longer working | Razer Insider
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Razer Kraken Ultimate - THX Spatial audio no longer working

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R
Userlevel 1

no. It seems like we have been abandoned...their update broke what was working fine before...and now they will just move on…

As I had said before, I’ve been using Razer products for a decade, but now I will have to consider moving on as well. Really unfortunate and sad.

giGa977 
I have the same problem as you and the Razer team is asking me for information and I've now gotten into the technical side of things. Let's see if you can solve the problem.Sorry for my bad English, I used Google translategreetings giGa
babalu22333
Userlevel 3

a melhor coisa que você faz, eu vou esperar esse fone de ouvido quebrar para que eu possa comprar outra marca

mais quebrado do que já está? Eu comprei fones de ouvido 7.1 com thx 2 anos atrás e agora por causa de seu software de lixo eu tenho fones de ouvido estéreo ... demorou 4 dias para uma atualização, eles liberam e o problema continua o mesmo... Eles não verificam seus patches antes de liberá-los? É uma marca cara para esses problemas acontecerem... No dia em que eu tinha problemas com o Icue e o suporte de iluminação da placa-mãe Asus, eles corrigiram o problema em 24 horas...

O meu ainda é novo, tem apenas um ano, o seu está nas últimas pernas, compre outro e seja feliz, estou pensando seriamente em vender este e comprar outro de outra marca porque então você não pode usar um fone de ouvido não-7.1

H

My Kraken Ultimate have fixed

Fenix_86
Userlevel 4
I have the same problem as you and the Razer team is asking me for information and I've now gotten into the technical side of things. Let's see if you can solve the problem.Sorry for my bad English, I used Google translategreetings giGa

I also use Google Translate, don't worry, but if the problem comes from the sypnase update, the worst thing is that we've had this problem for many days and without Razer talking about it at all

R
Userlevel 1

I have similar issues as described by others previously. My Kraken Ultimate was running just fine until I updated to the new driver.

Issues:
1. Synapse recognises the Headset what connected, but wrong driver is applied by Windows 11
2. THX is not working anymore, pressing the physical button or in-app switch does not change audio processing
3. EQ does not apply
4. Uninstalling Synapse, cleaning Registry,  uninstalling devices from Windows Device Manager does not fix the issue
5. Manually applying the correct driver from Windows Device Manger does not work

Looking into this, I figured that Windows 11 does not apply the actual Razer driver to the headset but instead a generic Windows driver.
 

 

Attempting to change the driver by pointing to the correct driver located at Program Files, errors with the notification that the best driver “Audio Endpoint” is allready installed.
 


Also the WIndows Sound Settings > Audio Enhancements indicated “THX” as the Device Default Effect, however since this updated and with the Generic Windows Driver it now indicates “Microsoft Audio Home Theater Effects”. 
 

 

From all this so far I would assume the wrong driver is used for running the headset. Therefore Synapse audio settings are not applied.

 

My sound has now an entirely different pitch and color to what I am used and prefer making sound orientation in FPS games very difficult….Either revert or fix soon please…. 
 

Thats not the problem!! check the other drivers !! Others should be thx drivers or razer. 

should have mentioned in my original post. I had checked all freshly added Razer Kraken Ultimate devices in the device manager and all show the Microsoft driver.

T
Userlevel 1

I have similar issues as described by others previously. My Kraken Ultimate was running just fine until I updated to the new driver.

Issues:
1. Synapse recognises the Headset what connected, but wrong driver is applied by Windows 11
2. THX is not working anymore, pressing the physical button or in-app switch does not change audio processing
3. EQ does not apply
4. Uninstalling Synapse, cleaning Registry,  uninstalling devices from Windows Device Manager does not fix the issue
5. Manually applying the correct driver from Windows Device Manger does not work

Looking into this, I figured that Windows 11 does not apply the actual Razer driver to the headset but instead a generic Windows driver.
 

 

Attempting to change the driver by pointing to the correct driver located at Program Files, errors with the notification that the best driver “Audio Endpoint” is allready installed.
 


Also the WIndows Sound Settings > Audio Enhancements indicated “THX” as the Device Default Effect, however since this updated and with the Generic Windows Driver it now indicates “Microsoft Audio Home Theater Effects”. 
 

 

From all this so far I would assume the wrong driver is used for running the headset. Therefore Synapse audio settings are not applied.

 

My sound has now an entirely different pitch and color to what I am used and prefer making sound orientation in FPS games very difficult….Either revert or fix soon please…. 
 

Thats not the problem!! check the other drivers !! Others should be thx drivers or razer. 

should have mentioned in my original post. I had checked all freshly added Razer Kraken Ultimate devices in the device manager and all show the Microsoft driver.

Try uncheck compatibility and search for thx driver

 

A

I have the Razer Kraken Ultimate headphones and up until just a few weeks ago, it was working fine.  Now all at once I have no audio at all.  My computer indicates that there is no audio device installed.  I reinstalled a clean copy of Razer Synapse, and it doesn’t even acknowledge that I have the Razer Kraken Ultimate headphones.  What in the world is going on?  The headphones are just a little over a year old, and they weren’t cheap.  I have run through as many of the troubleshooting links as I can find, and nothing seems to be helping.  I need some help with this.

Fenix_86
Userlevel 4

I have the Razer Kraken Ultimate headphones and up until just a few weeks ago, it was working fine.  Now all at once I have no audio at all.  My computer indicates that there is no audio device installed.  I reinstalled a clean copy of Razer Synapse, and it doesn’t even acknowledge that I have the Razer Kraken Ultimate headphones.  What in the world is going on?  The headphones are just a little over a year old, and they weren’t cheap.  I have run through as many of the troubleshooting links as I can find, and nothing seems to be helping.  I need some help with this.

Not even in Windows sounds do you see any output from your headphones? I mean by right clicking / sounds / playback?

R
Userlevel 1

I have similar issues as described by others previously. My Kraken Ultimate was running just fine until I updated to the new driver.

Issues:
1. Synapse recognises the Headset what connected, but wrong driver is applied by Windows 11
2. THX is not working anymore, pressing the physical button or in-app switch does not change audio processing
3. EQ does not apply
4. Uninstalling Synapse, cleaning Registry,  uninstalling devices from Windows Device Manager does not fix the issue
5. Manually applying the correct driver from Windows Device Manger does not work

Looking into this, I figured that Windows 11 does not apply the actual Razer driver to the headset but instead a generic Windows driver.
 

 

Attempting to change the driver by pointing to the correct driver located at Program Files, errors with the notification that the best driver “Audio Endpoint” is allready installed.
 


Also the WIndows Sound Settings > Audio Enhancements indicated “THX” as the Device Default Effect, however since this updated and with the Generic Windows Driver it now indicates “Microsoft Audio Home Theater Effects”. 
 

 

From all this so far I would assume the wrong driver is used for running the headset. Therefore Synapse audio settings are not applied.

 

My sound has now an entirely different pitch and color to what I am used and prefer making sound orientation in FPS games very difficult….Either revert or fix soon please…. 
 

Thats not the problem!! check the other drivers !! Others should be thx drivers or razer. 

should have mentioned in my original post. I had checked all freshly added Razer Kraken Ultimate devices in the device manager and all show the Microsoft driver.

Try uncheck compatibility and search for thx driver

 

Had tried this as well. THX or Razer are not listed with or without “show compatible drivers” checked and unchecked. Pointing to the driver location manually via “Have Disk...” errors with  “no compatible driver in specified folder.” The device PID for Kraken Ultimate is 0527 and I pointed to the driver folder the Synpase installation creates under “Program Files”.

 

Note: I have tried this for all “Razer Kraken Ultimate” devices to be found within the “Device Manager” i.e. Audio inputs and outputs, Human Interface Devices, Sound, video and game controllers- 

 


 

 

T
Userlevel 1

I have similar issues as described by others previously. My Kraken Ultimate was running just fine until I updated to the new driver.

Issues:
1. Synapse recognises the Headset what connected, but wrong driver is applied by Windows 11
2. THX is not working anymore, pressing the physical button or in-app switch does not change audio processing
3. EQ does not apply
4. Uninstalling Synapse, cleaning Registry,  uninstalling devices from Windows Device Manager does not fix the issue
5. Manually applying the correct driver from Windows Device Manger does not work

Looking into this, I figured that Windows 11 does not apply the actual Razer driver to the headset but instead a generic Windows driver.
 

 

Attempting to change the driver by pointing to the correct driver located at Program Files, errors with the notification that the best driver “Audio Endpoint” is allready installed.
 


Also the WIndows Sound Settings > Audio Enhancements indicated “THX” as the Device Default Effect, however since this updated and with the Generic Windows Driver it now indicates “Microsoft Audio Home Theater Effects”. 
 

 

From all this so far I would assume the wrong driver is used for running the headset. Therefore Synapse audio settings are not applied.

 

My sound has now an entirely different pitch and color to what I am used and prefer making sound orientation in FPS games very difficult….Either revert or fix soon please…. 
 

Thats not the problem!! check the other drivers !! Others should be thx drivers or razer. 

should have mentioned in my original post. I had checked all freshly added Razer Kraken Ultimate devices in the device manager and all show the Microsoft driver.

Try uncheck compatibility and search for thx driver

 

Had tried this as well. THX or Razer are not listed with or without “show compatible drivers” checked and unchecked. Pointing to the driver location manually via “Have Disk...” errors with  “no compatible driver in specified folder.” The device PID for Kraken Ultimate is 0527 and I pointed to the driver folder the Synpase installation creates under “Program Files”.

 

Note: I have tried this for all “Razer Kraken Ultimate” devices to be found within the “Device Manager” i.e. Audio inputs and outputs, Human Interface Devices, Sound, video and game controllers- 

 


 

 

speakers and sound video and game controllers should be microsoft

Fenix_86
Userlevel 4

I have the Razer Kraken Ultimate headphones and up until just a few weeks ago, it was working fine.  Now all at once I have no audio at all.  My computer indicates that there is no audio device installed.  I reinstalled a clean copy of Razer Synapse, and it doesn’t even acknowledge that I have the Razer Kraken Ultimate headphones.  What in the world is going on?  The headphones are just a little over a year old, and they weren’t cheap.  I have run through as many of the troubleshooting links as I can find, and nothing seems to be helping.  I need some help with this.

Browsing the Razer website I have found an updated list with the headphones that are used with the Razer Sypnase without using an additional purchase and in my case Kraken Tournament no longer appears on that list just as their Kraken Ultimate headphones do not appear either... The list It is official because the date is updated as you can see above but I have contacted Razer support to find out more about this since until the updates in which the system began to fail I had the same availability as many other people of thx in your headphones... I have managed to get 7.1 to work since by setting the "game" option as they recommend I only choose stereo sound... But given this list I think that in cases like ours we only have to go to the game option pay $10 or buy another more modern model or go to another brand

the list: https://mysupport.razer.com/app/answers/detail/a_id/13808

Fenix_86
Userlevel 4

It's incredible, before they DID come with THX sound and now they don't, you have to buy the application. As they were saying, it's a Razer strategy to make us pay more.

You are wrong, I am not going to buy the separate application, I am not going to pay anything from Razer again.

Not only does the sound have worse quality, I also have sound shocks that leave me deaf. All this didn't happen before. They leave us with sound quality identical to €10 headphones so that now we pay more.

I was clear that my next helmets were going to be Razer. but seeing all this, I don't want to know anything about Razer.

 

There are sites where they sell these headphones advertising THX and 7.1, should they be reported for false advertising? Should we report Razer for deceiving us?

I think the only way you can know if the additional payment program fixes the problems is by downloading it and trying it since the app has a 15-day trial... in my case I fixed 7.1 since taking the game option like them They rule in my kraken tournament I only had stereo sound... the thx according to the sypnase app "works" but then the sound is really quite bad that's why I think they have already done something with old devices... The only way I managed It will work 100% with the paid app since at the time I installed it during that trial period and it worked perfectly for both 7.1 and thx, as the thx spatial audio output option that was there before appeared again. .. but as you say, I am not in the business of paying for a service that in my case I have been using for free for 2 years.... I also do not understand what if this were not the case because my headphone model, yours and other people's It is not on this list... not even because since the update that changed the interface they still "haven't fixed it" I have to look at some reviews on YouTube about newer models to see if those who analyze the product mention anything about this problem

CopperRedthinkstreet976
Userlevel 2

Since they removed THX APO the sound is garbage, they should go back with the update, I need the thx sound back and not have generic windows sound

Fenix_86
Userlevel 4
They sent a new update and it still hasn't resolved the problem again and I'm tired of it, I'm going to sell this headset and buy another brand, this is very disrespectful of them, it takes something away from the headset

When did you get the update??? It hasn't arrived yet, I still have the last one that ruined all this, it's 20231107

R
Userlevel 1

Just got the notification for another update dated January 11 2024. I’m installing it right now but am not expecting this to make any difference...I’ll post here what the result for me is

 

 

J

This is the kind of thing that triggers CAL’s. The box clearly states my Kraken Ultimate comes with THX. Blatant false advertising.

J

Quick Update: As expected the update did not make any difference. I guess the last thing remaining I have not tried yet - for obvious reasons - is to reinstall Windows… I may do that if I find the time...if this does not resolve it, I’ll move on. Would still have wished for a bit more support, acknowledgement, and interaction by Razer. 

Any luck 2 months later? I’m having the same problem, and I have for a while. I literally just clean installed windows, and it’s still an issue. Kraken Ultimates.

babalu22333
Userlevel 3

a new update that they updated today solved my problem with the light not turning on on the sound card, now my headphone has normalized sound

babalu22333
Userlevel 3

Now I'm satisfied ❤❤❤❤

 

insightTeaRosedirect249
Userlevel 1

Now I'm satisfied ❤❤❤❤

 

What are you happy with? There is almost no difference between “stereo” and “surround sound”. Buttons: bass, sound normalization and speech clarity do not work.

babalu22333
Userlevel 3

Agora estou satisfeito ❤❤❤❤

 

Com o que você está feliz? Quase não há diferença entre "som estéreo" e "som surround". Botões: graves, normalização de som e clareza de fala não funcionam.

Mine worked again with this patch, but it was mentioned that there will be more updates solving more problems for me. It's working, since they removed the thx function when choosing my sound as it was before

R
Userlevel 1

Quick Update: As expected the update did not make any difference. I guess the last thing remaining I have not tried yet - for obvious reasons - is to reinstall Windows… I may do that if I find the time...if this does not resolve it, I’ll move on. Would still have wished for a bit more support, acknowledgement, and interaction by Razer. 

Any luck 2 months later? I’m having the same problem, and I have for a while. I literally just clean installed windows, and it’s still an issue. Kraken Ultimates.

No Update….I still have an active and open ticket with support and provided them lots of information and logs. Just now I clean-installed Windows 11 23H2 myself but it is still broken:

  • No THX
  • No audio enhancements
  • No EQ 
D

after this update, the headphones stopped working altogether (more specifically, an indicator appeared, but when you press the button there is no switching ((but the main problem is that when you switch to headphones, the sound disappears, when you turn on video or audio, it just freezes and that’s it I tried reconnecting, reinstalling the program,
but the result is the same, it doesn’t work! does anyone know how to solve?

S

In Windows Sound Settings, ‘configure speakers’ since updating only now offers MONO or STEREO as available audio channels. The 7.1 option has disappeared… 

So it’s no surprise Stereo/THX are identical for me.

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