Razer Kraken Ultimate - THX Spatial audio no longer working | Razer Insider
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Razer Kraken Ultimate - THX Spatial audio no longer working

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S

I also had no sound until I went to Device manager in Windows and re-enabled a couple disabled sound, video and game controllers.. 

 

Check this update hasn’t disabled anything. Shortcut in Windows 11 is Right Clicking the Start button → Device Manager

D

It’s not even that there is no sound, it doesn’t even play at all

R
Userlevel 1

Quick Update: Razer Synapse just installed an update and now it is recognised correctly. as a THX device under “Audio Enhancement”.

However, drivers under Hardware Manager still show “generic” or “Microsoft” (not sure if intended, but I am quite sure prior to the Razer updates it was showing “Razer”), and changes to EQ, THX/Stereo, or any other Headset setting under the  Synapse app does not show any effect...
 

 

A
Userlevel 1

Quick Update: Razer Synapse just installed an update and now it is recognised correctly. as a THX device under “Audio Enhancement”.

However, drivers under Hardware Manager still show “generic” or “Microsoft” (not sure if intended, but I am quite sure prior to the Razer updates it was showing “Razer”), and changes to EQ, THX/Stereo, or any other Headset setting under the  Synapse app does not show any effect...
 

 

They have only changed the name, it is still generic USB. I don't know if they are trying to fool us with the name so that we believe that it already works. It should say THX APO and not generic USB. With the latest update everything is still just as rubbish.

I'm looking for another brand, I don't want to use Razer again..

 

Yes, you are right. 

 

R
Userlevel 1

Could we ask for some Razer Support member addressing this in any way?

Fenix_86
Userlevel 4

Could we ask for some Razer Support member addressing this in any way?

I have asked them about my Kraken Tournaments since in their updated list that I attached in the previous message where they say "systems with support for Razer Sypnase without the need to go to a paid app" my Kraken Tournaments no longer appear, only the new models appear... .and that the configuration that they offered for my device only received stereo audio... they have not answered me directly, I sent the message 3 days ago and they normally answer me from one day to the next, here they have not answered me so I don't know what do

Yason_UA

It’s not same like before. Light indicator is working but no effects.  Will install back  THX Spatial software. Razer, what are you thinking, when making that?

H

I even formatted the computer, but it still didn't work, the THX activation indicator light on my Razer Kraken Ultimate doesn't light up when the function button is pressed and the THX channel disappeared from the channel list on the sound controller

T

Kraken Ultimate = To properly use the Equalizer in Synapse I had to use the Enhancements provided by Microsoft instead of THX SFX APO (in case someone’s EQ in synapse is not working) I have no idea if this is intended but it feels off that you have to use a “Generic USB Audio” provider as Audio Enhancement.

 

 

Now, it sounds awful like that, but since you can now adjust the Equalizer, you are able to tweak it. However, I am not sure if this is a good as it used to be before the update.
I am also going to share my settings so far (I mainly play racing games and use the PC for media, music, etc… So probably not perfect at all) that seems to be decent, at least for my taste.
 

 

31hz = +3
63hz = +2
125hz = +0
250hz = +6
500hz = -4
1khz = -2
2khz = +1
4khz = +2
8khz = +4
16khz = +0
Sound Nomalization on 20%


I would love to have clarifcation about the Enhancement Audio provider, if it is intended or if there is a problem about the THX SFX APO that you were supposed to have before the update, when you selected Synapse THX as default speaker.

C
Userlevel 3

same problem exist on razer blackshark v2.

A
Userlevel 1

Mine got better after today’s update (Nov. 16th, 2023), but if I sellect “Razer Audio Controller - Game” there is no sound. I have to sellect “Raze Audio Controller - Chat”.

I am using Kraken Tournament Edition.

Fenix_86
Userlevel 4

After yesterday's update I had to reinstall everything again... it already worked well because it had 7.1, especially since before putting on sounds, Game, as they ask, had stereo audio... after yesterday's update where they said that the thx option would appear again as before, apart from not appearing, the 7.1 audio or anything in my headphones did not work, after reinstalling it and downloading the 7.1 again it worked as it had before... but the best way it worked for me is with the thx spatial paid application that is paid... definitely as soon as I can I will change my headphones I am very tired of sypnase and its updates

T
Userlevel 1

I have similar issues as described by others previously. My Kraken Ultimate was running just fine until I updated to the new driver.

Issues:
1. Synapse recognises the Headset what connected, but wrong driver is applied by Windows 11
2. THX is not working anymore, pressing the physical button or in-app switch does not change audio processing
3. EQ does not apply
4. Uninstalling Synapse, cleaning Registry,  uninstalling devices from Windows Device Manager does not fix the issue
5. Manually applying the correct driver from Windows Device Manger does not work

Looking into this, I figured that Windows 11 does not apply the actual Razer driver to the headset but instead a generic Windows driver.
 

 

Attempting to change the driver by pointing to the correct driver located at Program Files, errors with the notification that the best driver “Audio Endpoint” is allready installed.
 


Also the WIndows Sound Settings > Audio Enhancements indicated “THX” as the Device Default Effect, however since this updated and with the Generic Windows Driver it now indicates “Microsoft Audio Home Theater Effects”. 
 

 

From all this so far I would assume the wrong driver is used for running the headset. Therefore Synapse audio settings are not applied.

 

My sound has now an entirely different pitch and color to what I am used and prefer making sound orientation in FPS games very difficult….Either revert or fix soon please…. 
 

Thats not the problem!! check the other drivers !! Others should be thx drivers or razer. 

T
Userlevel 1

in my case audio, video,  game controllers are microsoft drivers. the outputs also microsoft. there r 2 thx audio processing object component both thx drivers. 

razer audio controller (for me). razer driver in HID category. 

softwarecomponents.

thx spatial audio service: thx driver 

 

also  “ thx spatial audio configuration razer kraken tournament editon” : for it was microsoft driver but if u uncheck the compatibility mark there r thx drivers for it!!!! 

 

 

T
Userlevel 1

in my case audio, video,  game controllers are microsoft drivers. the outputs also microsoft. there r 2 thx audio processing object component both thx drivers. 

razer audio controller (for me). razer driver in HID category. 

softwarecomponents.

thx spatial audio service: thx driver 

 

also  “ thx spatial audio configuration razer kraken tournament editon” : for it was microsoft driver but if u uncheck the compatibility mark there r thx drivers for it!!!! 

 

 

everything working for me.

A
Userlevel 1

Mine got better after today’s update (Nov. 16th, 2023), but if I sellect “Razer Audio Controller - Game” there is no sound. I have to sellect “Raze Audio Controller - Chat”.

I am using Kraken Tournament Edition.

Never mind, the volume knob was in 0. Now I can hear the difference and the sound is good.

T
Userlevel 1

Mine got better after today’s update (Nov. 16th, 2023), but if I sellect “Razer Audio Controller - Game” there is no sound. I have to sellect “Raze Audio Controller - Chat”.

I am using Kraken Tournament Edition.

Press the slider on the bottom right to the other direction u will have sound on game

C
Userlevel 2

Latest update seems to have fixed things with my Kraken Hypersense , sound definitely seems better and positioning is back , feels like it used to…...I think its the same quality but im not quite sure.

 

interesting how they removed the custom positioning options though ,

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