Razer Tartarus V2 controller D-pad sticking / glitch
Userlevel 1
so while using the Tartarus V2, the d pad sticks and you keep moving in one direction till u press the same direction again. I know a lot of people have this problem while looking through the forums and the one solution is to delete razer synaps. but unfortunately I use a lot of razer products and that's the best way to match and customize RGB. so its either I deal with that annoying glitch and have cool colors and effects. or i delete synaps and don't deal with that glitch but now half my RGB features are useless. I was hoping to bring this back to the attention of the developers to see if u can make a small patch for synaps so the people who use the Tartarus can enjoy there gaming and RGB lights at the same time. Please and thank you.
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Is rewasd working with Tartarus?
I am using Synapse 3 to control all my LEDs - Razer, ASUS and DIYHUE... I think I'll give OpenRGB another chance, it did not support all my devices last year. Someone told me, Aquasuite made by Aquacomputer will control "all" LED devices (MSI, ASUS, Razer...) in the future.
For me, it was the last Razer product I've bought... Possible that I'll sell all that Razer trash and buy some working stuff... I think Razer has forgotten, that many disappointed gamers know many other gamers how would like to buy new gear - and I will NOT recommend them to buy any Razer product because it only looks nice but don't work. Btw, my newest support ticket is three days old and I did not get an answer yet. Maybe Razer support has closed because of wealth
About 15 years gaming with Razer will end like that...
I am using Synapse 3 to control all my LEDs - Razer, ASUS and DIYHUE... I think I'll give OpenRGB another chance, it did not support all my devices last year. Someone told me, Aquasuite made by Aquacomputer will control "all" LED devices (MSI, ASUS, Razer...) in the future.
For me, it was the last Razer product I've bought... Possible that I'll sell all that Razer trash and buy some working stuff... I think Razer has forgotten, that many disappointed gamers know many other gamers how would like to buy new gear - and I will NOT recommend them to buy any Razer product because it only looks nice but don't work. Btw, my newest support ticket is three days old and I did not get an answer yet. Maybe Razer support has closed because of wealth
About 15 years gaming with Razer will end like that...
Today there was another update, this time probably Tartarus itself, because the Synapse 3 version is the same, but I don't know how to check the firmware versions.
I will test in the evening in games to see if anything has changed.
@WhiteFox935 rewsad works but not fully, you cant bind wheel and control rgb
I will test in the evening in games to see if anything has changed.
@WhiteFox935 rewsad works but not fully, you cant bind wheel and control rgb
Seegeth
Today there was another update, this time probably Tartarus itself, because the Synapse 3 version is the same, but I don't know how to check the firmware versions.
I will test in the evening in games to see if anything has changed.
@WhiteFox935 rewsad works but not fully, you cant bind wheel and control rgb
It is probably the same version being redistributed at a later date. Mine showed up as being released on 24th March.
His "Why Razer?!?" video in October was the catalyst which led to him discovering and promoting reWASD in his "A Decent Workaround" video, in November.
NoahArk620
It is probably the same version being redistributed at a later date. Mine showed up as being released on 24th March.
I had an Synapse 3 update on March 21, and this time Razer Updater show message that my device will not work during the update, I do not know if it is a Tartarus update or an additional Synapse module, but I received some update today.
After 2 days playing WoT without Synapse, Tartarus works fine.
reWASD works ok, but not perfectly.
You can,t bind scroll wheel.
reWASD works ok, but not perfectly.
You can,t bind scroll wheel.
Seegeth
Today there was another update, this time probably Tartarus itself, because the Synapse 3 version is the same, but I don't know how to check the firmware versions.
I will test in the evening in games to see if anything has changed.
@WhiteFox935 rewsad works but not fully, you cant bind wheel and control rgb
Hmmm, ok, thanks. But a useless wheel is better then a useless D-Pad
I'll try it, tanks.
Userlevel 7
- Razer Support
- 7596 replies
-
1 January 2021
Hey everyone! I appreciate posting your observations after performing the isolating tests. Please send me your Razer Synapse 3.0 logs by following the steps on this link. Save the files via Google Drive or to any online drive, then paste the link in your message after submitting a case or sending me a PM.
No update today. But I'm in Germany and I think that updates for German systems will be online some days later.
Update: Razer technical support invited me to log in to Synapse 3 on their test account which I spent a few hours testing. Sure enough, the problem occurred again/still. Awaiting further troubleshooting instructions.
Every voice counts in lending volume to our collective complaints, so I appreciate everybody speaking up about what they are encountering.
Even more valuable is the individual troubleshooting feedback. The more people who are willing to go the extra mile to follow the steps that tech support has recommended, and report back on their results, then theoretically: the quicker and easier it will be for Razer support to isolate the issue.
Thank you!
Every voice counts in lending volume to our collective complaints, so I appreciate everybody speaking up about what they are encountering.
Even more valuable is the individual troubleshooting feedback. The more people who are willing to go the extra mile to follow the steps that tech support has recommended, and report back on their results, then theoretically: the quicker and easier it will be for Razer support to isolate the issue.
Thank you!
the problem in Synapse 3.0 ! I also went to the test account pot 2 months ago ! still a dead end! it's a shame that so many people keep silent and tolerate this problem! and third-party software is not right ! devices cost too much money!
What version for Razer Central do you have? I have 7.3.32.173
Userlevel 7
- Razer Support
- 7596 replies
-
3 January 2021
KAWAiiSONG
...
Your feedback is well taken. However, the needs everyone's cooperation by sending the Razer Synapse 3.0 logs as the team needs to check the software's behavior from each user. By the way, I replied to your PM. I'll wait for your follow-up.
Hey everyone. Please send me your Razer Synapse logs via PM by following the steps above.
Same here - 7.3.32.173 Central and 3.6.331.31613 Synapse - but got an update yesterday because of LED control issues after the update before. The version numbers did not change with the update. Seems like that these "quick patches" do not change the version number.
Hi everyone,
I just received word from Razer Support team that came with a peculiar instructions from the dev team.
Can everyone try running Synapse Software with the chroma setting to Static Green option, and turn the brightness down to 0 to see if it still produces the same issue? I remember doing this before early last year, but it would be great to see others do the same troubleshooting steps. (I did it before I was handed down this info just now, because I thought it would be something to do with Chroma itself.)
I just received word from Razer Support team that came with a peculiar instructions from the dev team.
Can everyone try running Synapse Software with the chroma setting to Static Green option, and turn the brightness down to 0 to see if it still produces the same issue? I remember doing this before early last year, but it would be great to see others do the same troubleshooting steps. (I did it before I was handed down this info just now, because I thought it would be something to do with Chroma itself.)
Userlevel 7
- Razer Support
- 7596 replies
-
6 January 2021
Hey NoahArk620! Thanks for posting your observation/experience here. Please send me your previous case number or email address via PM so I can review your contact history.
Will try it later... In the meanwhile I got THIS answer - and don‘t know if I should lough or cry... It is the THIRD ticket and I referenced both in the new ticket. Does Razer call it support? Really?
Thank you for contacting Razer Tech Support. My name is Christian, and I will be glad to assist you today.
I understand that your Tartarus V2 is often hung up in every game. We apologized for the inconvenience this has caused you. Rest assured we will work on this closely and isolate the issue as soon as possible.
Please help us understand the issue.
While we wait for your reply, here are some basic troubleshooting steps you can take from your site.
1. Make sure that the keyboard / USB dongles are connected directly to your computer and not to a USB hub.
2. Attempt to connect the computer to another USB port or PC.
3. Make sure the USB drivers are up to date.
4. Disable the Razer Synapse and see if the problem persists.
Thank you for your patience and understanding.
Looking forward to hearing from you.
Thank you for contacting Razer Tech Support. My name is Christian, and I will be glad to assist you today.
I understand that your Tartarus V2 is often hung up in every game. We apologized for the inconvenience this has caused you. Rest assured we will work on this closely and isolate the issue as soon as possible.
Please help us understand the issue.
- When does the problem first appear?
- Will any changes be made to your system / device before the problem arises?
- Have you recently received and installed Windows updates?
- Did there be any incidents with your keyboard before the problem?
- Is there any visible physical damage to the device? D. h. Cracks, cable salad, free-standing wire, etc.?
- Does this problem occur when you are wireless or wired?
While we wait for your reply, here are some basic troubleshooting steps you can take from your site.
1. Make sure that the keyboard / USB dongles are connected directly to your computer and not to a USB hub.
2. Attempt to connect the computer to another USB port or PC.
3. Make sure the USB drivers are up to date.
4. Disable the Razer Synapse and see if the problem persists.
Thank you for your patience and understanding.
Looking forward to hearing from you.
I am so angry at the moment... There is no intention to help the customer.
I am considering to write to some IT magazines. Hopefully they could warn other people who want to buy Razer products.
As I could read on Github, Razer has still some more bugs in Synapse regarding LED sync with ASUS Aura. At the moment my Razer environment is useless trash I‘ve payed much time and money for.
I am considering to write to some IT magazines. Hopefully they could warn other people who want to buy Razer products.
As I could read on Github, Razer has still some more bugs in Synapse regarding LED sync with ASUS Aura. At the moment my Razer environment is useless trash I‘ve payed much time and money for.
@Razer.SpeedCr0ss ... after all of the tech support troubleshooting that I (and many others) have taken the time to perform and report back on, can you please answer some quantifiable questions in return?:
I definitely understand that this can be a tricky issue to isolate, since the software may behave differently on individual users computers -- it's probably something like trying to find a needle in a haystack.
However, ... with so many users being so frequently affected by this issue for so long, I find it very hard to believe that the Razer techs themselves have not been able to duplicate the issue.
- How many same or similar tickets has Razer received regarding this issue, historically, across all models of the Tartarus keypad?
- How many same or similar tickets are currently open?
- Have any Razer techs ever been able to duplicate this issue at all? How many times?
I definitely understand that this can be a tricky issue to isolate, since the software may behave differently on individual users computers -- it's probably something like trying to find a needle in a haystack.
However, ... with so many users being so frequently affected by this issue for so long, I find it very hard to believe that the Razer techs themselves have not been able to duplicate the issue.
NoahArk620
Hi everyone,
I just received word from Razer Support team that came with a peculiar instructions from the dev team.
Can everyone try running Synapse Software with the chroma setting to Static Green option, and turn the brightness down to 0 to see if it still produces the same issue? I remember doing this before early last year, but it would be great to see others do the same troubleshooting steps. (I did it before I was handed down this info just now, because I thought it would be something to do with Chroma itself.)
So the chroma setting is causing the key's to 'stick'? Sounds like we are mixing issues here, unless someone is suggesting the color LED setting is causing issues with key input mapping and input sticking.
the_novena
Those reddit threads provide a good volume of other users encountering the issue, and also some interesting observations. I'm particularly curious about the possible work-around coachrx and jerrymandering3 were discussing. I wonder how sustainable a 'fix' that is?
[indent][/indent]
I had attempted this before, it unfortunately did not work. reWASD is still the best answer at the moment.
the_novena
@Razer.SpeedCr0ss ... after all of the tech support troubleshooting that I (and many others) have taken the time to perform and report back on, can you please answer some quantifiable questions in return?:
- How many same or similar tickets has Razer received regarding this issue, historically, across all models of the Tartarus keypad?
- How many same or similar tickets are currently open?
- Have any Razer techs ever been able to duplicate this issue at all? How many times?
I definitely understand that this can be a tricky issue to isolate, since the software may behave differently on individual users computers -- it's probably something like trying to find a needle in a haystack.
However, ... with so many users being so frequently affected by this issue for so long, I find it very hard to believe that the Razer techs themselves have not been able to duplicate the issue.
I have 2 support tickets, one of which was closed after receiving my RMA unit, the other is still ongoing. The current reply from the 'Development Team' is that they are shift blaming on 'External Factors such as 3rd party software, glitch and/or corrupted file in the operating system, and asked me to perform the exact same steps I had been doing for months. (I started the support ticket since April).
I think the issue for the Dev team to even notice the problem is that the issue is not very easily reproducible, unless you use it as a daily driver.
Daisame
So the chroma setting is causing the key's to 'stick'? Sounds like we are mixing issues here, unless someone is suggesting the color LED setting is causing issues with key input mapping and input sticking.
Gave a friend my Tartarus V2 I got back from RMA. He does not use Chroma Studio and has no other LED related devices or other Razer devices. He has no issues. Indeed, I was wondering too, if the "LED software controller" could disturb the key input mappings - you don't have to forget that the devices do only have one USB controller for LED and key mappings. Nevertheless it seems to be a software related issue (e.g. driver, Synapse / Chroma, firmware...).
Weeks ago I asked Razor if they need ANY further logs, debug logs, testing, with LED, without LED, without ASUS Aura Sync etc... but did never get an answer.
I've tested within the last hour and did NOT have the issue, that the D-Pad / analogue stick was stucked! I've tested with solid green and brightness 0, solid blue and brightness 100 and with Chroma Studio Fire effect (one of my default profiles). But as we all know the issue might occure one time in an hour as well as one time in 30 seconds... ASUS Aura sync is "off" too in the moment - because it's still broken or switched off by software (maybe because of these problems).
But that is something, what would be interesting as well... Who of you is using the LED controlling feature and are you using Chroma Studio and third party integrations, like HUE, ASUS or MSI? Does the issue occure WITHOUT LED controlling?
I am not using the Chroma Studio stuff. Just the basic Synapse to map keys on Tartarus Pro. I have the stuck key issue.
Userlevel 7
- Razer Support
- 7596 replies
-
7 January 2021
Hey the_novena! I got two users from this thread as others may have oversight my post or opted to submit their case numbers. I have no data how many tickets are opened since they're all in our Support Team's bucket. The team is working on a fix.
Hey everyone! Please check/update your Razer Synapse 3.0 and check if there is an available fix for your device.
Hey everyone! Please check/update your Razer Synapse 3.0 and check if there is an available fix for your device.
One positive post today about Razer... Some days ago they broke the Chroma Studio profile functions, after a quick fix the ASUS Aura integration as well and today, yes, thanks Razer, profiles and ASUS Aura integration ist working again... The communication was friendly and transparent. Nice
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