Razer Tartarus V2 controller D-pad sticking / glitch
Userlevel 1
so while using the Tartarus V2, the d pad sticks and you keep moving in one direction till u press the same direction again. I know a lot of people have this problem while looking through the forums and the one solution is to delete razer synaps. but unfortunately I use a lot of razer products and that's the best way to match and customize RGB. so its either I deal with that annoying glitch and have cool colors and effects. or i delete synaps and don't deal with that glitch but now half my RGB features are useless. I was hoping to bring this back to the attention of the developers to see if u can make a small patch for synaps so the people who use the Tartarus can enjoy there gaming and RGB lights at the same time. Please and thank you.
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Same problem here.
Sadly, I've decided to stop using my tartarus v2 after a while trying to ignore this problem but I just can't do it anymore. I would say it's even worse.
Sadly, I've decided to stop using my tartarus v2 after a while trying to ignore this problem but I just can't do it anymore. I would say it's even worse.
Well I have been having this issue as well. I don't know how many times I have died and even worse looked stupid because of this. I finally looked at the forums to find a fix and was amazed this issue has been going on this long.
How can it not be fixed by now. they really need to change their slogan a company that makes hardware by gamers for gamers would never allow this to go on this long.
How can it not be fixed by now. they really need to change their slogan a company that makes hardware by gamers for gamers would never allow this to go on this long.
We got no update from razer for 3 weeks now. The problem isn't solve since over a year now. We spend over 150€ or 130ish$ for the device, which is totally not usable. Plz, do something! We are tired of waiting...
Razer.Speedcr0ss
I'll forward this feedback to the team. Our Support Team mentioned that they get all the reported devices while doing changes on Razer's end.
Hey everyone! I understand that this issue is been going for months now. No one wants this to happen. As a fellow gamer, it feels bad to see that issue is still ongoing and you can't fully enjoy the game and utilize the gaming keypad. I will keep monitoring this thread and update you once the team finalizes a fix. Thanks for your cooperation and understanding.
Any chance we could get an update on the teams progress on a fix for the sticking keys? I would love to keep my huntsman analog, but the sticking key issue is so severe.
Thanks for your help!
deliro did you try azeron? I think I will go for this one - first I wanted something with normal keyboard-keys but only good option (that we can buy new) is razer - but as we all here know - its unusable.
You can add me to the list. I've tolerated it for the past couple weeks, but now it's been getting worse. At the tune of at least once every 10-20 minutes. Last night it completely borked my machine and stayed stuck. Usually hitting the same direction would stop it. This time my E key (what I use for strafe right) would not unstick. I exited the game, and it was spamming E in Windows. I closed Synapse and E was still stuck. I frantically unplugged the Tarturus, still spamming E. Frustrated I yanked all my Razer USB devices (I own the Huntsman Elite & Naga Pro) out except the Naga's wireless dongle and it stopped. I haven't read of this particular condition yet on this thread, so maybe this helps.
The gamepad has been completely unusable today, and I've made no recent changes to either my hardware or software to see such a spike. I was warned by friends not to replace my aging Logitech setup for Razer. Fortunately I still have 2-3 weeks to return all of it.
With the legion of other folks here having the problem and sending logs, I don't want to waste my time and do the same. But here is my high overview of my setup.
Windows 10 Pro (updated)
Ryzen 3600 (asus mb) / RTX 3070 (asus) / 16 GB
Razer Products (Synapse Updated):
Huntsman Elite
Naga Pro
Tartarus Pro
No other input devices.
Nothing really extraneous running in the background. I have a clean startup.
EDIT - It sticks almost every couple mins now, havent changed anything. Hardware? Kinda doubt it. I really wish I had not sold my backup Logitech G13 and live with the 12 year old tech with a proper analog stick for movement. Now I gotta hunt on eBay for a G13 that isnt outrageously expensive in decent condition. After 12 years of playing most of my games with a gamepad, going back to the keyboard would be a tough transition.
The gamepad has been completely unusable today, and I've made no recent changes to either my hardware or software to see such a spike. I was warned by friends not to replace my aging Logitech setup for Razer. Fortunately I still have 2-3 weeks to return all of it.
With the legion of other folks here having the problem and sending logs, I don't want to waste my time and do the same. But here is my high overview of my setup.
Windows 10 Pro (updated)
Ryzen 3600 (asus mb) / RTX 3070 (asus) / 16 GB
Razer Products (Synapse Updated):
Huntsman Elite
Naga Pro
Tartarus Pro
No other input devices.
Nothing really extraneous running in the background. I have a clean startup.
EDIT - It sticks almost every couple mins now, havent changed anything. Hardware? Kinda doubt it. I really wish I had not sold my backup Logitech G13 and live with the 12 year old tech with a proper analog stick for movement. Now I gotta hunt on eBay for a G13 that isnt outrageously expensive in decent condition. After 12 years of playing most of my games with a gamepad, going back to the keyboard would be a tough transition.
I may need to correct my previous statements. I have been very frustrated by customer support and they seemingly making me jump through the exact same proverbial hoops as my first opened case. They did have me try something new this time. They asked me to run a 'log collector' utility. The only trouble now being that I have uninstalled Synapse because it makes the Tartarus Pro unusable. I also asked if they need me to reproduce the issue before sedning the logs. I am cautiously optomistic that this may lead in the right direction. I think much of the issues I have with Razer customer support is perhaps language based. They are not always clear with instructions causing a lot of confusion and frustrations.
They still have no solution and they give us tasks so that we don't write ticekets every now and then.
There could be some achievements. 😜
There could be some achievements. 😜
So support is having me collect all their laundry list of computer Logs (AGAIN). I don't see how another set of computer logs will somehow magically find the issue after the first set was supplied. i think it is a means to dissuade the customers from persuing solving the problem, but I will collect all the logs AGAIN and try to force them to solve this issue. I feel like an unpaid code tester as I feel like I am working harder at solving this problem than Razer is.
I bought my Tartarus V2 about a year ago and it started doing this as well. I thought it was something I did to it so I have just been living with it. Bought another one from Amazon got here 2 days ago and immediately does exactly the same thing. Called customer service and their response was to return it to Amazon for a new one. Not sure how that is supposed to resolve anything...
Tried gaming without Synapse running but this does not work as my keys are bound differently then default. Have changed USB ports, no change. Will uninstall and reinstall tonight but not expecting much...its a shame that there is no memory on board to store keybinds so I could just disable Synapse as this appears to be the main issue...
Tried gaming without Synapse running but this does not work as my keys are bound differently then default. Have changed USB ports, no change. Will uninstall and reinstall tonight but not expecting much...its a shame that there is no memory on board to store keybinds so I could just disable Synapse as this appears to be the main issue...
Seegeth
I don't have any module and unfortunately the problem persists.
In addition, the whole situation is strange in that some solutions helped even for a week or two, and then suddenly the problem returns.
It may be just coincidence. The issue seems pretty random. It may just have taken a while to happen again regardless of the changes you may have made.
I don't have any module and unfortunately the problem persists.
In addition, the whole situation is strange in that some solutions helped even for a week or two, and then suddenly the problem returns.
In addition, the whole situation is strange in that some solutions helped even for a week or two, and then suddenly the problem returns.
I've reinstalled windows and installed synapse with modules "chroma studio" and "macro" only, i.e. no chroma connect, no chroma visualizer, no hue/alexa/nanoleaf. The issue still remains.
Hey guys, i know that this will probably not be the right thread, but let me ask something.
I'm having an issue with my Tartarus Pro: RGB work, with all the advaced effects. However the optical keys do not work, all the others keys work.
Things that i tried:
1. Exiting by synapse (clicking on my profile on the right and selecting "Exit"): the problem fades away, all keys work, but obviusly without any possibility to remap the keys and to have any effects on all my devices;
2. Logging in as a guest: the problems doesn't goes away;
3. Reinstalling synapse: i have done this thing a lot of times, also cause of the now solved issue with my Bungee V3;
4. Restarting my PC: nothing;
5. Inserting it in a different device: i do not have an another PC, so i conncted it to my phone (Samsung Galaxy A8 2018), with an adaptor USB A-USB C. The issue doesn't show, i can type with my Tartarus' keys;
6. Inserting it in differents USB ports: nothing.
7. Changing profiles and keymaps: nothing.
Due to all this, i think it can be a synapse issue.
I've already sent a message to a support member, but i just want to hear your thoughts.
I'm having an issue with my Tartarus Pro: RGB work, with all the advaced effects. However the optical keys do not work, all the others keys work.
Things that i tried:
1. Exiting by synapse (clicking on my profile on the right and selecting "Exit"): the problem fades away, all keys work, but obviusly without any possibility to remap the keys and to have any effects on all my devices;
2. Logging in as a guest: the problems doesn't goes away;
3. Reinstalling synapse: i have done this thing a lot of times, also cause of the now solved issue with my Bungee V3;
4. Restarting my PC: nothing;
5. Inserting it in a different device: i do not have an another PC, so i conncted it to my phone (Samsung Galaxy A8 2018), with an adaptor USB A-USB C. The issue doesn't show, i can type with my Tartarus' keys;
6. Inserting it in differents USB ports: nothing.
7. Changing profiles and keymaps: nothing.
Due to all this, i think it can be a synapse issue.
I've already sent a message to a support member, but i just want to hear your thoughts.
it's mad that their own software borks their products. As someone else said they also have a new keyboard with the same issue so it is not just with tartarus. If they had internal memory as i have said so many times on a £130 keyboard, then it would be fine because then you don't need to use software what doesn't even know what it is doing.
Red dragon, k50 and many other cheap style keypads all have internal memory and can have macros set and rgb setting stored i mean how hard is that. Sadly razer has to force what almost seems like malware at this point because it is doing more harm then good
rewasd doesn't have scroll wheel settings, doesn't have analogue settings and it doesn't have rgb. but none of that matters to me because i just want this thing to work and it's a shame a 3rd party can do that and the manufacture can not
Red dragon, k50 and many other cheap style keypads all have internal memory and can have macros set and rgb setting stored i mean how hard is that. Sadly razer has to force what almost seems like malware at this point because it is doing more harm then good
rewasd doesn't have scroll wheel settings, doesn't have analogue settings and it doesn't have rgb. but none of that matters to me because i just want this thing to work and it's a shame a 3rd party can do that and the manufacture can not
Well that did not take long. Reinstalled Synapse. Turend on Green at 0 brightness. 30 min into game, and input stuck. Color me surprised. (pun and sarcasm intended)
NoahArk620
Razer dev team from Support is suggesting to change it to static green with 0 brightness, with or without Chroma Studio api. (Aka, no cycling of colors)
Yes, it is a software issue, but a troubleshoot nevertheless for them to check.
I don't mind some honest troubleshooting, but would hope that a Razer rep would come in and tell the group here themselves.
buzzbitYellowSunshine983
Thanks guys - I will look into other options then. Its a shame that this super cool idea was wasted - sticking button is deal breaker but I did read that Tartarus have also other problems - like analog working only to a half of the button (so double action is not practical) and when is used as analog linear input its not linear and unusable.
Hope that Razer will fix it in v3 or something - I wanted to buy full setup with 60%-keyboard and mouse to have single software.
It really is a shame. The hardware seems to be very well constructed and fits exactly what I needed. If only the software were as good. I agree that you should wait until this software issue gets fixed, if it ever does.
Thanks guys - I will look into other options then. Its a shame that this super cool idea was wasted - sticking button is deal breaker but I did read that Tartarus have also other problems - like analog working only to a half of the button (so double action is not practical) and when is used as analog linear input its not linear and unusable.
Hope that Razer will fix it in v3 or something - I wanted to buy full setup with 60%-keyboard and mouse to have single software.
Hope that Razer will fix it in v3 or something - I wanted to buy full setup with 60%-keyboard and mouse to have single software.
buzzbitYellowSunshine983
Hey, I wanted to buy Razer Tartarus Pro but I see a lot of post like this on reddit and this support page - is this issue is wide spread or is it problem with individual units? Do you think its still worth to buy guys?
I've testet two Tartarus V2 and one Pro, all with same problem... I wouldn't buy another one atm
buzzbitYellowSunshine983
Hey, I wanted to buy Razer Tartarus Pro but I see a lot of post like this on reddit and this support page - is this issue is wide spread or is it problem with individual units? Do you think its still worth to buy guys?
Wide spread. In my opinion, wait.
Hey, I wanted to buy Razer Tartarus Pro but I see a lot of post like this on reddit and this support page - is this issue is wide spread or is it problem with individual units? Do you think its still worth to buy guys?
Daisame
I am not using the Chroma Studio stuff. Just the basic Synapse to map keys on Tartarus Pro. I have the stuck key issue.
Razer dev team from Support is suggesting to change it to static green with 0 brightness, with or without Chroma Studio api. (Aka, no cycling of colors)
Yes, it is a software issue, but a troubleshoot nevertheless for them to check.
cwmabray
Just wanted to throw my hat in the ring too. I just got a huntsman v2 analog a few days ago, and it has been sticking constantly. I will be walking in a direction, try and change, the a or d key will still be held down.
I then have to tap the key again to regain control. Also I have noticed that apex legends crashes every hour now since I have had the keyboard. Pity, I really like the feel of the keyboard, but the software seems to be letting it down.
Freshly installed synaps 3.
Using basic keyboard input not a gamepad or joystick interpolation.
Return it for refund
Just wanted to throw my hat in the ring too. I just got a huntsman v2 analog a few days ago, and it has been sticking constantly. I will be walking in a direction, try and change, the a or d key will still be held down.
I then have to tap the key again to regain control. Also I have noticed that apex legends crashes every hour now since I have had the keyboard. Pity, I really like the feel of the keyboard, but the software seems to be letting it down.
Freshly installed synaps 3.
Using basic keyboard input not a gamepad or joystick interpolation.
I then have to tap the key again to regain control. Also I have noticed that apex legends crashes every hour now since I have had the keyboard. Pity, I really like the feel of the keyboard, but the software seems to be letting it down.
Freshly installed synaps 3.
Using basic keyboard input not a gamepad or joystick interpolation.
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