Stuck on "The current settings on your camera is different from Razer Synapse." | Razer Insider

Stuck on "The current settings on your camera is different from Razer Synapse."

  • 6 November 2020
  • 87 replies
  • 4395 views
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87 Replies

P
So I uninstalled Synapse and uninstalled all other camera-using software and now got a different problem. "Preview deactivated" and I'm still unable to adjust any settings. Not a great fix during a time were many users need the camera for work...
_
Fearless_Soul
Yeah I did a clean reinstall and signed in as guest, I still can't change my settings :/

#metoo
The popup is gone but no settings can be made :frown_:
F
Razer.SpeedCr0ss
That's right. There's a released update for Razer Synapse 3.0, which addresses the "no preview" issue for Razer Kiyo. Have you tried signing in a guest user? Please clean reinstall the Razer Synapse 3.0 and check if it helps.


Yeah I did a clean reinstall and signed in as guest, I still can't change my settings 😕
R
So my Kiyo and Synapse 3.0 are playing nice now. I did not uninstall anything. I did restart all Razor services and I did receive an update when I opened Synapse 3.0.
Razer.Speedcr0ss
Userlevel 7
Severon
I do not have AVG. The same issue still exists.
Please check your firewall settings too. Should the issue persist, please clean reinstall the Razer Synapse 3.0 and update the software. If the same behavior happens, please send me a PM or submit a case.
Severon
I do not have AVG. The same issue still exists.
Razer.Speedcr0ss
Userlevel 7
RAVA63D
mine is now working, i uninstalled AVG and it now works, not sure if that's what the problem was or just something related, but its working now so im happy, also i didn't notice any update for synapse


Sweet! Thanks for confirming. Please update this thread or send me a PM should you need further assistance.
R
mine is now working, i uninstalled AVG and it now works, not sure if that's what the problem was or just something related, but its working now so im happy, also i didn't notice any update for synapse
Razer.Speedcr0ss
Userlevel 7
Fearless_Soul
I think my Synapse had an update and it doesn't look much better, I don't have the annoying pop up but I can't do aynthing in the settings. Also I can't even add a new profile to it :/


That's right. There's a released update for Razer Synapse 3.0, which addresses the "no preview" issue for Razer Kiyo. Have you tried signing in a guest user? Please clean reinstall the Razer Synapse 3.0 and check if it helps.
F
I think my Synapse had an update and it doesn't look much better, I don't have the annoying pop up but I can't do aynthing in the settings. Also I can't even add a new profile to it 😕
1 Attachment
V
Used it one time before the same issue occurred. I've been watching this thread since Sunday
Razer.Speedcr0ss
Userlevel 7
Tonst3r
Still no Synapse update...
Do they even care?
Might need to return this POS and finally switch over to logitech z.z

Just created one of my first NEGATIVE amazon reviews because this is pathetic.


Hey there! Sorry for the inconvenience. Our Support Team is still investigating the Razer Synapse 3's behavior. Please send your computer's Razer Synapse 3.0 logs by following the steps here. Save it via Google Drive or to another online drive account, then include its link in your PM or submitted case. I'll wait for your follow-up.
T
Still no Synapse update...
Do they even care?
Might need to return this POS and finally switch over to logitech z.z

Just created one of my first NEGATIVE amazon reviews because this is pathetic.
O
I have the same issue.... not cool razor
C
Same issue here
T
Just received and installed brand new webcam today. Same exact issue. I expect nothing more than absolute garbage from Synapse 3.0.
_
Same issue here. XSplit VCam is able to use and control the camera settings. Synapse is not.
Razer.Speedcr0ss
Userlevel 7
Rangerling
Link to Logs,

Same issue. Also included screenshot.

(*Omitted for security purposes.)


Hey there! I replied to your PM. I'll wait for your follow-up.
R
Razer.SpeedCr0ss
Hey everyone! Thanks for posting your Razer Synapse 3.0 and Kiiyo's behavior here. Can you use other camera apps, or conference software such as Skype, Zoom, Slack, Discord, OBS, etc.? Please perform the following:

a. Please check your camera settings under Windows 10 mic, camera, and privacy settings and determine which apps use the Razer Kiyo.
b. Send me your Razer Synapse 3.0 logs by following the steps here.

Save the compressed files via Google Drive or to any online drive account then paste the link in your PM so I can forward it to our Support Team. Let' continue from there.


Link to Logs,

Same issue. Also included screenshot.

(*Omitted for security purposes.)
C
Omg, Ive been losing my mind for HOURS today trying to fix it. It;s annoying that we all have this issue, but I'm so glad I'm not alone!
Severon
Same issue here
G
Watching this thread for updates!
Razer.Speedcr0ss
Userlevel 7
mbasteri
Same issue here, can't make any changes to my camera settings.


Hi there! Thanks for sharing your concern here. Our Support Team is currently investigating the issue. I suggest submitting a case together with your Razer Synapse 3.0 logs by following the steps in my post above.
M
Same issue here, can't make any changes to my camera settings.
Razer.Speedcr0ss
Userlevel 7
Hey everyone! Thanks for letting me know. Please gather your Razer Synapse 3.0 logs by following the steps here. Save the files via Google Drive or to any online drive, then submit a case to our Support Team. Ensure to paste your online drive link in your submitted ticket so our team can review it. Should you encounter creating a support ticket, please send me a PM. I'll pick it up from there.
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