Stuck on "The current settings on your camera is different from Razer Synapse." | Razer Insider

Stuck on "The current settings on your camera is different from Razer Synapse."

  • 6 November 2020
  • 87 replies
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87 Replies

P
I'm having the same issue. My camera is stuck at maximum left pan, with no controls. This only started happening yesterday, and it seems that a lot of other people suffered the same issue about the same time. Razer broke something with the latest update. If they don't fix it within the next day or two, I'll have to replace my webcam (I need one for work), and you can bet that it WON'T be a Razer.
P
Masono
u can pull up pan control in either skype or streamlabs is all i recommend rn (since new cam costs money and this a free fix basically)


My OBS (twitch streaming software) brought up the controls, and I was able to recenter. It's roundabout and I'm SOL if MS Teams decides to reset my camera settings, but at least it's not staring at the wall for now. Hopefully Razer fixes this soon (and I don't have to deal with a POS $20 webcam).
Razer.Speedcr0ss
Userlevel 7
Hey everyone! Thanks for posting your Razer Synapse 3.0 and Kiiyo's behavior here. Can you use other camera apps, or conference software such as Skype, Zoom, Slack, Discord, OBS, etc.? Please perform the following:

a. Please check your camera settings under Windows 10 mic, camera, and privacy settings and determine which apps use the Razer Kiyo.
b. Send me your Razer Synapse 3.0 logs by following the steps here.

Save the compressed files via Google Drive or to any online drive account then paste the link in your PM so I can forward it to our Support Team. Let' continue from there.
H
Same problem here. I wanted to change the lighting on my Kiyo today, but when I opened Synapse, the exact same thing happened to me. Plz let me know if someone finds a solution
K
Just unpacked and installed... Same issue.
P
Same Problem, other softwares like OBS, XSplit or Zoom work for me. But it bothers me that i can't fine tune the camera and the lighting through Synapse!

picture in german, but same problem.
.
F
I have the same issue 😕
Razer.Speedcr0ss
Userlevel 7
Hey everyone! Thanks for letting me know. Please gather your Razer Synapse 3.0 logs by following the steps here. Save the files via Google Drive or to any online drive, then submit a case to our Support Team. Ensure to paste your online drive link in your submitted ticket so our team can review it. Should you encounter creating a support ticket, please send me a PM. I'll pick it up from there.
M
Same issue here, can't make any changes to my camera settings.
Razer.Speedcr0ss
Userlevel 7
mbasteri
Same issue here, can't make any changes to my camera settings.


Hi there! Thanks for sharing your concern here. Our Support Team is currently investigating the issue. I suggest submitting a case together with your Razer Synapse 3.0 logs by following the steps in my post above.
G
Watching this thread for updates!
Severon
Same issue here
R
Razer.SpeedCr0ss
Hey everyone! Thanks for posting your Razer Synapse 3.0 and Kiiyo's behavior here. Can you use other camera apps, or conference software such as Skype, Zoom, Slack, Discord, OBS, etc.? Please perform the following:

a. Please check your camera settings under Windows 10 mic, camera, and privacy settings and determine which apps use the Razer Kiyo.
b. Send me your Razer Synapse 3.0 logs by following the steps here.

Save the compressed files via Google Drive or to any online drive account then paste the link in your PM so I can forward it to our Support Team. Let' continue from there.


Link to Logs,

Same issue. Also included screenshot.

(*Omitted for security purposes.)
_
Same issue here. XSplit VCam is able to use and control the camera settings. Synapse is not.
T
Just received and installed brand new webcam today. Same exact issue. I expect nothing more than absolute garbage from Synapse 3.0.
C
Same issue here
O
I have the same issue.... not cool razor
T
Still no Synapse update...
Do they even care?
Might need to return this POS and finally switch over to logitech z.z

Just created one of my first NEGATIVE amazon reviews because this is pathetic.
V
Used it one time before the same issue occurred. I've been watching this thread since Sunday
F
I think my Synapse had an update and it doesn't look much better, I don't have the annoying pop up but I can't do aynthing in the settings. Also I can't even add a new profile to it 😕
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Razer.Speedcr0ss
Userlevel 7
Fearless_Soul
I think my Synapse had an update and it doesn't look much better, I don't have the annoying pop up but I can't do aynthing in the settings. Also I can't even add a new profile to it :/


That's right. There's a released update for Razer Synapse 3.0, which addresses the "no preview" issue for Razer Kiyo. Have you tried signing in a guest user? Please clean reinstall the Razer Synapse 3.0 and check if it helps.
Razer.Speedcr0ss
Userlevel 7
RAVA63D
mine is now working, i uninstalled AVG and it now works, not sure if that's what the problem was or just something related, but its working now so im happy, also i didn't notice any update for synapse


Sweet! Thanks for confirming. Please update this thread or send me a PM should you need further assistance.
Severon
I do not have AVG. The same issue still exists.
Razer.Speedcr0ss
Userlevel 7
Severon
I do not have AVG. The same issue still exists.
Please check your firewall settings too. Should the issue persist, please clean reinstall the Razer Synapse 3.0 and update the software. If the same behavior happens, please send me a PM or submit a case.
R
So my Kiyo and Synapse 3.0 are playing nice now. I did not uninstall anything. I did restart all Razor services and I did receive an update when I opened Synapse 3.0.
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