Stuck on "The current settings on your camera is different from Razer Synapse." | Razer Insider

Stuck on "The current settings on your camera is different from Razer Synapse."

  • 6 November 2020
  • 87 replies
  • 4395 views
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87 Replies

Razer.Speedcr0ss
Userlevel 7
formergr
This worked for me too, though I did have to restart (again) after uninstalling ChromaCam for it to finally work.


Awesome! Thanks for sharing. By the way, did you installed the ChromaCam app before?

Hey everyone! Feel free to update this thread if you were able to resolve the issue using a different method or should you need additional assistance.
Razer.Speedcr0ss
Userlevel 7
Hekwen
Another update on ChromaCam -with the latest Version 2.6.2.1 (Rel. Date 2020-11-30) the issue seems to be resolved.

I did install ChromaCam again, and now both Synapse and ChromaCam can access the Kiyo.


Hey @Hekwen ! Thanks for the post.

Hey everyone! Please check this out and post your feedback here. Else, continue sending me a PM together with your Razer Synapse 3.0 logs.
G
Try to rest your camera for better result. I have done this setting and tis working good. I have installed the smal security cameras in my house with the help of local service.
Razer.Speedcr0ss
Userlevel 7
GraniteGraypulsequick559
Try to rest your camera for better result. I have done this setting and tis working good. I have installed the smal security cameras in my house with the help of local service.


Thanks for sharing! If there's anything I can help with, please reply to this thread or submit our Support Team a case. I'll be locking this thread now.
J
Exact same issue here. I submitted a report in the application itself to customer support but I doubt anything will come of that.
Z
I'm having the same issue too! It manifested ever since I added my new deathadder v2 pro and huntsman keyboard to the software, I'm not sure if its related but... I tried resetting the mouse kiyo and keyboard software and went back to my old peripherals and even reinstalled synapse but I'm still stuck with that message, also my deathadder is stuttery and sometimes the keyboard gets stuck pressing a key over and over, I think it's all software based but I have nooo idea...
A
Same issue here...
C
Same issue here
R
same here 😕
Arkenup
Been in the same situation for a couple of days ... I am using that cam for work and now my students can't see me because the stuck settings are wrong. Even tryed desinstalling, rebooting, reinstalling, rebooting and I'm stuck there again
M
The same issue, anyone find a fix? I even tried uninstalling my native laptop cam and restarting, still stuck with the same results. :frown_:
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P
Running into the same issue.
D
I only got this issue after the latest update to Synapse 3. I don't have a way to go back to the prior version.
A
Same issue......
P
Same issue. Can't get a new camera working.
A
Also any windows camera control including tilt, pan, or zoom ect does not work at all when I try to adjust using windows settings. It worked fine before when Synapse wasn't giving me this error.
M
Same issue here, I'm able to crop the webcam in OBS as a sort of pseudo-zoom, but I need the settings to work for other apps.
F
I've been having the same issue as well.
G
Same it went nuts for me today in fact.
N
Just chiming in to say I've been experiencing the same. First time using the Kiyo and can't access the software at all.
J
Hey thanks @Arkenup I hope this gets fixed soon will you let us know what they tell you?
S
Was working the other day, and had to pull my pc apart due to getting a new case and gpu. Plugged everything back in and now experiencing this.
C
Same issue
M
same here i thought it was the fault of my new usb hub and then i found this thread soooo yeaaaaah at least that calms my mind bout my hardware but this still is bs... for all that wanna change focus and such tho heres a tip until razer fixes this: go to Skype or Streamlabs OBS that lets u acess the Camera setting as well.
O
I am having this same issue.
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