I have a razor 15 base model and when I go to put my laptop into gaming mode, I am unable to because synapse is telling me that the laptop is receiving inadequate power which is stunting my performance. I have no every changed charging adapters and my laptop came with a 180W adapter. I also checked my battery life and it is at 96 percent, and have noticed zero swelling. I was wondering what I can do to fix this inorder to get the maximum performance out of my laptop.
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Hello everyone, I have a similar problem and I would like to ask, did any of you during that time while playing and only when playing, did the battery charge not get disconnected even when your laptop was plugged in?
I uninstalled Synapse 3 and switched to the new Open Beta and that problem persists but not as constantly as it was before (also like you I got the same message that I'm not getting enough power).
The funny thing is that I can play in Gaming Mode, but I have that problem about the charging port stopping when charging.
I already sent many messages about this issue in forums and Razer Support, but they only told me about buying another adapter, I have not tried but I would like to know if any of you had the same problem as me and if you could solve it before considering buying another charger.
Heres a record i made when i post a ticket here on Razer Support: https://youtu.be/ujeDAWe6afQ?si=c1AyJO4jnXkiv0Et
Razer Blade 18 - RMA/Support Issue!
I’m making this post today to hopefully get some help from a higher up person that works for Razer. I’m frustrated beyond belief & don’t know what to do anymore.
2-3 weeks ago my 2023 Razer Blade 18 received an error message in the notification tray saying “More Power Required - The system is not receiving adequate power to perform optimally & the battery may discharge faster or not charge at all”. I then went into Razer Synapse & saw that I was unable to put my laptop into custom mode while plugged in to set my CPU & GPU to High/Boost. You can see that in the picture I have added to this thread.
I then start googling this issue & found that this is a very common issue that Razer knows about but cannot seem to understand or know how to fix. Here is just a few links to people with the same issue:
https://www.reddit.com/r/razer/comments/wz6uq5/system_not_receiving_adequate_power/
https://www.reddit.com/r/razer/comments/x7grag/error_the_system_is_not_receiving_adequate_power/
https://insider.razer.com/razer-support-45/system-not-receiving-adequate-power-47468
I became worried after reading all these articles as there was no fix & nobody can seem to get help. I called Razer Support & followed their instructions to troubleshoot which was deleting the Battery ACPI from Device Manager & letting the battery charge overnight, factory resetting, updating Synapse, all drivers, & windows to the latest version. None of this worked & they deemed my laptop for an RMA.
THIS IS WHERE IT GETS VERY VERY FRUSTRATING.
I send my laptop to the Razer Repair Team & they run tests on my laptop & say nothing is wrong with my laptop & send it back! I sent videos & pictures of the issue & exactly how to replicate it but they did not care to look into it or follow what I did. They just think running benchmarks & testing my internal components is enough. I received my laptop, set it up, & what do you know.. The same exact issue was present! This has been going on for over 2 weeks now & I am constantly going back & forth with support. There is a simple resolution to this which is to provide me with a replacement 2023 Razer Blade 18. I spent $5,000 on this laptop & it does not perform to high standards as it should. When I first bought the laptop it worked great but I am also very technology competent so if I cannot fix the issue & they cannot then why can a billion dollar company not send me another laptop? Do they not care about their customers enough?
What do I do next?! The only thing I can think of is making multiple forum posts, submitting a BBB report, & CFPB complaint to where the government/bureau steps in.
I spent $5,000 on this laptop & have not even had it for 6 months. I am also under warranty & this is a common issue multiple people have & they are all left with the same unresolved matter as me. How is that right? Please help me get this issue the attention it needs & give advice on what to do. Thank you.
Still having this issue 9 months later… Massive FPS loss in games...
guys ive been having this probleme for a year now no need to buy new power supply like i suspected it was a software probleme and congratulation it finally got fixed . download synapse open beta it fixes the probleme automatiquely
congratulation guys it finally got fixed . download synapse open beta it fixes the probleme automatiquely
Still having this issue 9 months later… Massive FPS loss in games...
it got fixed with synapse open beta
Razer Blade 18 - RMA/Support Issue!
I’m making this post today to hopefully get some help from a higher up person that works for Razer. I’m frustrated beyond belief & don’t know what to do anymore.
2-3 weeks ago my 2023 Razer Blade 18 received an error message in the notification tray saying “More Power Required - The system is not receiving adequate power to perform optimally & the battery may discharge faster or not charge at all”. I then went into Razer Synapse & saw that I was unable to put my laptop into custom mode while plugged in to set my CPU & GPU to High/Boost. You can see that in the picture I have added to this thread.
I then start googling this issue & found that this is a very common issue that Razer knows about but cannot seem to understand or know how to fix. Here is just a few links to people with the same issue:
https://www.reddit.com/r/razer/comments/wz6uq5/system_not_receiving_adequate_power/
https://www.reddit.com/r/razer/comments/x7grag/error_the_system_is_not_receiving_adequate_power/
https://insider.razer.com/razer-support-45/system-not-receiving-adequate-power-47468
I became worried after reading all these articles as there was no fix & nobody can seem to get help. I called Razer Support & followed their instructions to troubleshoot which was deleting the Battery ACPI from Device Manager & letting the battery charge overnight, factory resetting, updating Synapse, all drivers, & windows to the latest version. None of this worked & they deemed my laptop for an RMA.
THIS IS WHERE IT GETS VERY VERY FRUSTRATING.
I send my laptop to the Razer Repair Team & they run tests on my laptop & say nothing is wrong with my laptop & send it back! I sent videos & pictures of the issue & exactly how to replicate it but they did not care to look into it or follow what I did. They just think running benchmarks & testing my internal components is enough. I received my laptop, set it up, & what do you know.. The same exact issue was present! This has been going on for over 2 weeks now & I am constantly going back & forth with support. There is a simple resolution to this which is to provide me with a replacement 2023 Razer Blade 18. I spent $5,000 on this laptop & it does not perform to high standards as it should. When I first bought the laptop it worked great but I am also very technology competent so if I cannot fix the issue & they cannot then why can a billion dollar company not send me another laptop? Do they not care about their customers enough?
What do I do next?! The only thing I can think of is making multiple forum posts, submitting a BBB report, & CFPB complaint to where the government/bureau steps in.
I spent $5,000 on this laptop & have not even had it for 6 months. I am also under warranty & this is a common issue multiple people have & they are all left with the same unresolved matter as me. How is that right? Please help me get this issue the attention it needs & give advice on what to do. Thank you.
it got fixed with synapse open beta look at my last post
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