System not receiving "Adequate Power" | Razer Insider
Question

System not receiving "Adequate Power"


Userlevel 3

I have a razor 15 base model and when I go to put my laptop into gaming mode, I am unable to because synapse is telling me that the laptop is receiving inadequate power which is stunting my performance. I have no every changed charging adapters and my laptop came with a 180W adapter. I also checked my battery life and it is at 96 percent, and have noticed zero swelling. I was wondering what I can do to fix this inorder to get the maximum performance out of my laptop.


158 Replies

Unfortunately, I am experiencing the same problem. I have installed the Synapse Beta without success. It worked for a short time, but then unfortunately not again.
Are there any other solutions?

Razer Blade 18 - RMA/Support Issue!

I’m making this post today to hopefully get some help from a higher up person that works for Razer. I’m frustrated beyond belief & don’t know what to do anymore.

2-3 weeks ago my 2023 Razer Blade 18 received an error message in the notification tray saying “More Power Required - The system is not receiving adequate power to perform optimally & the battery may discharge faster or not charge at all”. I then went into Razer Synapse & saw that I was unable to put my laptop into custom mode while plugged in to set my CPU & GPU to High/Boost. You can see that in the picture I have added to this thread. 

I then start googling this issue & found that this is a very common issue that Razer knows about but cannot seem to understand or know how to fix. Here is just a few links to people with the same issue:

https://www.reddit.com/r/razer/comments/wz6uq5/system_not_receiving_adequate_power/

https://www.reddit.com/r/razer/comments/x7grag/error_the_system_is_not_receiving_adequate_power/

https://insider.razer.com/razer-support-45/system-not-receiving-adequate-power-47468

I became worried after reading all these articles as there was no fix & nobody can seem to get help. I called Razer Support & followed their instructions to troubleshoot which was deleting the Battery ACPI from Device Manager & letting the battery charge overnight, factory resetting, updating Synapse, all drivers, & windows to the latest version. None of this worked & they deemed my laptop for an RMA. 

THIS IS WHERE IT GETS VERY VERY FRUSTRATING.
I send my laptop to the Razer Repair Team & they run tests on my laptop & say nothing is wrong with my laptop & send it back! I sent videos & pictures of the issue & exactly how to replicate it but they did not care to look into it or follow what I did. They just think running benchmarks & testing my internal components is enough. I received my laptop, set it up, & what do you know.. The same exact issue was present! This has been going on for over 2 weeks now & I am constantly going back & forth with support. There is a simple resolution to this which is to provide me with a replacement 2023 Razer Blade 18. I spent $5,000 on this laptop & it does not perform to high standards as it should. When I first bought the laptop it worked great but I am also very technology competent so if I cannot fix the issue & they cannot then why can a billion dollar company not send me another laptop? Do they not care about their customers enough? 

What do I do next?! The only thing I can think of is making multiple forum posts, submitting a BBB report, & CFPB complaint to where the government/bureau steps in. 

I spent $5,000 on this laptop & have not even had it for 6 months. I am also under warranty & this is a common issue multiple people have & they are all left with the same unresolved matter as me. How is that right? Please help me get this issue the attention it needs & give advice on what to do. Thank you. 

 

 

it got fixed with synapse open beta  look at my last post

Still having this issue 9 months later… Massive FPS loss in games...

 

it got fixed with synapse open beta 

 congratulation guys it finally got fixed . download synapse open beta it fixes the probleme automatiquely 

guys ive been having this probleme for a year now no need to buy new power supply like i suspected it was a software probleme  and congratulation it finally got fixed . download synapse open beta it fixes the probleme automatiquely 

 

Still having this issue 9 months later… Massive FPS loss in games...

 

Razer Blade 18 - RMA/Support Issue!

I’m making this post today to hopefully get some help from a higher up person that works for Razer. I’m frustrated beyond belief & don’t know what to do anymore.

2-3 weeks ago my 2023 Razer Blade 18 received an error message in the notification tray saying “More Power Required - The system is not receiving adequate power to perform optimally & the battery may discharge faster or not charge at all”. I then went into Razer Synapse & saw that I was unable to put my laptop into custom mode while plugged in to set my CPU & GPU to High/Boost. You can see that in the picture I have added to this thread. 

I then start googling this issue & found that this is a very common issue that Razer knows about but cannot seem to understand or know how to fix. Here is just a few links to people with the same issue:

https://www.reddit.com/r/razer/comments/wz6uq5/system_not_receiving_adequate_power/

https://www.reddit.com/r/razer/comments/x7grag/error_the_system_is_not_receiving_adequate_power/

https://insider.razer.com/razer-support-45/system-not-receiving-adequate-power-47468

I became worried after reading all these articles as there was no fix & nobody can seem to get help. I called Razer Support & followed their instructions to troubleshoot which was deleting the Battery ACPI from Device Manager & letting the battery charge overnight, factory resetting, updating Synapse, all drivers, & windows to the latest version. None of this worked & they deemed my laptop for an RMA. 

THIS IS WHERE IT GETS VERY VERY FRUSTRATING.
I send my laptop to the Razer Repair Team & they run tests on my laptop & say nothing is wrong with my laptop & send it back! I sent videos & pictures of the issue & exactly how to replicate it but they did not care to look into it or follow what I did. They just think running benchmarks & testing my internal components is enough. I received my laptop, set it up, & what do you know.. The same exact issue was present! This has been going on for over 2 weeks now & I am constantly going back & forth with support. There is a simple resolution to this which is to provide me with a replacement 2023 Razer Blade 18. I spent $5,000 on this laptop & it does not perform to high standards as it should. When I first bought the laptop it worked great but I am also very technology competent so if I cannot fix the issue & they cannot then why can a billion dollar company not send me another laptop? Do they not care about their customers enough? 

What do I do next?! The only thing I can think of is making multiple forum posts, submitting a BBB report, & CFPB complaint to where the government/bureau steps in. 

I spent $5,000 on this laptop & have not even had it for 6 months. I am also under warranty & this is a common issue multiple people have & they are all left with the same unresolved matter as me. How is that right? Please help me get this issue the attention it needs & give advice on what to do. Thank you. 

 

 

Hello everyone, I have a similar problem and I would like to ask, did any of you during that time while playing and only when playing, did the battery charge not get disconnected even when your laptop was plugged in?

I uninstalled Synapse 3 and switched to the new Open Beta and that problem persists but not as constantly as it was before (also like you I got the same message that I'm not getting enough power).
The funny thing is that I can play in Gaming Mode, but I have that problem about the charging port stopping when charging.
I already sent many messages about this issue in forums and Razer Support, but they only told me about buying another adapter, I have not tried but I would like to know if any of you had the same problem as me and if you could solve it before considering buying another charger.

Heres a record i made when i post a ticket here on Razer Support: https://youtu.be/ujeDAWe6afQ?si=c1AyJO4jnXkiv0Et

Guys, good news so These days I was looking for a solution for this issue and i have somethings to tell you the problem obviously is in synapse 3 because when i download the synapse beta the issue is disappear so i can costum my cpu and gpu without any problem or something else so our laptops are good and thanks 

 

Okay so after getting my Laptop back from Razer the service notes say they replaced the Screen and the Ram to fix the issue. Alas the issue was not fixed when I booted it up but it does seem to be fixed when I installed the new Synapse Open Beta. 
 

I’ve restarted a couple times and the fix seems to have stuck so far. Not sure if the Open Beta simply makes the error go away without solving the underlying cause or if it actually resolved the issue but so long as I can play on Performance modes I’m happy.

This is going even deeper than we realize:

https://alextheactualizer.com/ux-ui-blog-posts/4gcdw32ueucc9qc3locw8016lfgz04

I’m getting the same bizarre error. After updating Synapse, it still comes up with the same error but now the battery is slowly loosing power even though its plugged it. This screenshot was from the laptop plugged in to a monitor. Notice the bottom right.

Razer Blade 15 Advance 2020
 

 

same thing happend on my razer blade 17 2021. im get into the beta group and see what going on,and i brought a brand new 230w oem charger, still same . are u fk seriously razer?

I was one of the first who started this thread. So what I did now. I managed to put my power plug under the pressure, under the land cable and I have a boost mode now. So probably brick with higher votlage should fix the Isssue. Because I have cheap 100 bucks brick and my fans are ripping now. So probably it's not the best solution to buy a fake brick but it gets the job done. The problem is the build quality. The plug is too hot now but I'm getting 150w on GPU. 

 

Make the photo of funky UI of Synapse will look strange for you. I just entered the Synapse beta group. Just want to tell you right away that this is not the case, the only difference I've noticed that there is smart battery health settings are missing. Original brick still was giving power error. 

 

Curious, if functioning properly should there be a gaming permormance mode option as well when plugged in?

How did you fix this issue and when did you get the beta version.i have been searching for solution for couple months . Can you help or text me?

 

Userlevel 1

All laptops from razer after 2022 were shipped with 280w and 330w. Software now are written for those bricks and giving error if it's less than 280W. This is what I figured out. 230W brick are out of the game and razer want you to buy a new one. That's it. 

 

If I buy a 280w will it work for my 2021 Blade Advance ? I am having major issues now My 240w that my laptop came with isn’t cutting it!

My 2020 Blade 15 Advanced just had this error pop up for the first time.  My power adapter is completely fine.  Must be a software thing.  

FIX IT, RAZER!!! 

2021 Razer Blade 15 Base 

Here to post that I’ve “not been receiving adequate power” for a little over a year, as well. I’ve replaced the battery (due to it bloating >.>), bought 3 separate adapters: 1 official razer  230W and two off-brand 230W chargers off Amazon (because I’m a fool). Nothing has improved and what’s worse is that I can’t even use apps like Afterburner or Throttlestop because all of the options are greyed out/locked. 

The BIOS on this device is absolute shit as it’s got bare minimum options to tinker around with and Razer hasn’t placed any update nor even a link to the original firmware to attempt to fix on that end. I have found solace in knowing I’m not alone with this issue. 

 

Seriously considering meeting w/ an attorney to explore bringing a product liability lawsuit against this company. Whether it be the bloating battery issue or the software throttling that many of us seem to be seeing. Quite reminiscent of the Apple “BatteryGate” issue. Hell, if enough people are affected and if this is something that spans across multiple Blade devices, there may even be grounds for a class action. 

 

Note to anyone buying Razer products: BEWARE. 

Just wanted to say Hi as Im having the same power problem with my 2021 Blade 14. I tried so many things to solve this issue - as you know, nothing helped yet. 

I checked with an other 230W adapter that didnt change anything. So Ill have a look at those bigger bricks. Ill keep you posted.

 

Cheers!

 

first update:

Nothing new, so far… But I was handed to the next level of support. They’ll get back to me within 48h...

Did you send them your pc or what??

Hell no!

They were trying to help me, mostly software things. Dont know yet, what next support level can do, but I guess Ill have to wait.

Besides, I got my fingers on the 330W power brick - same issue, system not receiving enough power. 

So i understand that the issue form the software beacause since i bought the laptop this issue come amd i don't know the solution i contact razer support but they didn't do nothing so ho did the factory reset ? And did the issue solve it or not?

Just to let people know. In the end I sent my Razer Blade 18 in to them for repair. They said it’s fixed and will be shipped back to me soon. When I asked what the cause was they said “the issue with the SSD was due to overheating”

 

doesn’t make sense to me I suspect they meant to say “the issue with laptop” so when I get it back I’ll test if it’s fixed and then if yes I’ll probably buy a cooling stand for it to make sure it doesn’t happen again. 
 

if it’s not fixed upon return I’ll send it back with a demand they either resolve it completely, give a refund or give me a working replacement.

Just wanted to say Hi as Im having the same power problem with my 2021 Blade 14. I tried so many things to solve this issue - as you know, nothing helped yet. 

I checked with an other 230W adapter that didnt change anything. So Ill have a look at those bigger bricks. Ill keep you posted.

 

Cheers!

 

first update:

Nothing new, so far… But I was handed to the next level of support. They’ll get back to me within 48h...

Did you send them your pc or what??

Hell no!

They were trying to help me, mostly software things. Dont know yet, what next support level can do, but I guess Ill have to wait.

Besides, I got my fingers on the 330W power brick - same issue, system not receiving enough power. 

Just wanted to say Hi as Im having the same power problem with my 2021 Blade 14. I tried so many things to solve this issue - as you know, nothing helped yet. 

I checked with an other 230W adapter that didnt change anything. So Ill have a look at those bigger bricks. Ill keep you posted.

 

Cheers!

 

first update:

Nothing new, so far… But I was handed to the next level of support. They’ll get back to me within 48h...

Did you send them your pc or what??

Just wanted to say Hi as Im having the same power problem with my 2021 Blade 14. I tried so many things to solve this issue - as you know, nothing helped yet. 

I checked with an other 230W adapter that didnt change anything. So Ill have a look at those bigger bricks. Ill keep you posted.

 

Cheers!

 

first update:

Nothing new, so far… But I was handed to the next level of support. They’ll get back to me within 48h...

Just wanted to say Hi as Im having the same power problem with my 2021 Blade 14. I tried so many things to solve this issue - as you know, nothing helped yet. 

I checked with an other 230W adapter that didnt change anything. So Ill have a look at those bigger bricks. Ill keep you posted.

 

Cheers!

Dear Razer support team ! 

You god damn imbeciles. There are hundreds if not thousands of people with very expensive laptops from you, who can´t use them appropriatly, because of your own software having issues delivering enough power to the system. 

It is definitly a software issue. People all over the world already tried, changing the battery, power bricks etc. That´s not the issue but the software. 

Do something, for fucks sake! 

Userlevel 1

UPDATE:

 

So I have been fighting this for months now and Razer had me send my computer into them. At first they said I needed to pay for the parts but they would cover the labor charges. So I sent it in to them and didn’t hear anything back for two weeks, then I get notice that it is shipping back to me and they looked everything over and that it was a battery issue. Now my battery never had any issues and it was always at 95-100% with now pillowing but they said they replaced it free of charge and that it was good to go now.

 

Once  I got the PC back I logged in and let all the updates run and ran a userbenchmark which came out to the PC running at 25% of what it should be. Then with another update of Cortex it started popping up with the System not receiving "Adequate Power" error once again. At this point I am just done they don’t seem to give a flying F about their products.

 

This is a bigger issue than most think because there are more people that have the problem but they don’t run benchmarks to see that their processor and GPU are running at base level power.

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