System not receiving "Adequate Power" | Razer Insider
Question

System not receiving "Adequate Power"


Userlevel 3

I have a razor 15 base model and when I go to put my laptop into gaming mode, I am unable to because synapse is telling me that the laptop is receiving inadequate power which is stunting my performance. I have no every changed charging adapters and my laptop came with a 180W adapter. I also checked my battery life and it is at 96 percent, and have noticed zero swelling. I was wondering what I can do to fix this inorder to get the maximum performance out of my laptop.


150 Replies

Userlevel 2

I am having the same issue on my Blade 15” Base 2020. Does Razer ever acknowledge these threads?

Userlevel 1

I'm having the same problem thought my power supply was broke but now i see its happening to a lot of people i have the 15 base with 180watt supply . Razer really needs to test these updates more before they release them. This is annoying. Razer please fix this .

Userlevel 1

Throw me in the group of frustrated people. Razer has been great but my games are now cut to 50% of the FPS I was getting before. Some games are unplayable. 

Userlevel 7

I have a razor 15 base model and when I go to put my laptop into gaming mode, I am unable to because synapse is telling me that the laptop is receiving inadequate power which is stunting my performance. I have no every changed charging adapters and my laptop came with a 180W adapter. I also checked my battery life and it is at 96 percent, and have noticed zero swelling. I was wondering what I can do to fix this inorder to get the maximum performance out of my laptop.

Hi Insiders from this thread! The team wants to assist everyone who is still experiencing the error showing your unit can’t enable the high-performance mode. Please help us initiate a case to our Support Team by submitting it here: https://mysupport.razer.com/app/warranty-support. Otherwise, please send me a PM so I can create and forward the case number to our Support and Devs Team. I appreciate everyone’s cooperation.

Userlevel 1

Same thing is happening to me - the fan speed won’t change making games difficult to play.

I’m on a 2019 base model

Userlevel 2

Same thing is happening to me - the fan speed won’t change making games difficult to play.

I’m on a 2019 base model

For mine, I can manually change the speed to maximum.

 

 

I too am having the same issue as of 6/10/23. Massive loss in FPS on call of duty. Unplayable. Would the kind folks at Razer please address this issue ASAP. Your update is making me want to replace this 2022 17inch RB Pro gaming laptop!

same problem here its rather disappointing to have such an expensive laptop be able to be crippled by a software bug. I'm no expert on the subject but my guess is its a simple flag that is misset leading the software to misread the available power to the board. or perhaps its set to too high of a target power level. but really such performance settings should not be so intimately tied to software there should be bios level settings to avoid dependency on synapse for all performance controls. just seems like some anti consumer nonsense. or at the least give us a way to roll back a buggy update hell even windows does that much.

Same issue since updating synapse :/ 

Userlevel 1

I just exposed this case in several social media sites just for people to see their bad customer service.

Userlevel 3

Razer answer to fixing the problem: We will send a synapse update soon 😅

Userlevel 3

Thats what happened to me when I updated my synapse, I am curious if or when it will be fixed.

Userlevel 3

same issue as well. razer will take a few months to fix if they do at all.

 

Userlevel 3

For real hopefully razer cares about the customers that bought there product over trying to just push out new crap to get new customers who will just be in our shoes.

Userlevel 1

Doesn’t seem like I need to put the details of my issue because I’m having the exact same issue. I was about to buy a whole new power supply. Glad I looked here 

Userlevel 3

@Razer Admin 

Userlevel 3

Tried to report to razer support but they seem to want every little type of info out of me before they can help. Kinda sad since many people are having this issue 

Userlevel 3

The least they can do is address they know of the issue. This just seems like a lack of respect to the customers @Razer Admin 

Hi! Im also having the same exact problem. 

hoping to be informed as to when this will be fixed:( It makes it impossible to play games. Only started happening today.

 

Userlevel 1

Update: Since Razer hasn’t responded to any of these threads across multiple platforms in regards to this issue. I took the advise of other users and just did a factory reset on both of my laptops suddenly started having this problem after the last Synapse update. Looks like this was 100% a software issue that has been cured (Others reporting the same after a reset) Just glad this wasn’t a hardware issue but also shouldn’t have happened with proper update rollouts.

I’m having exactly the same problem, since updating Synapse. Though in my case it has also ‘lost’ my profile. Annoying.

Same thing with me, I was playing just fine until I saw the new update installing, after the update was done I couldn't  activate performance mode anymore and I keep getting that pop up saying that I don’t have enough power.

whats up @Razer Admin give your consumers a position at least

@Razer.Speedcr0ss  @Razer Admin I don’t understand why you or any razer support has bothered to comment on this if I am being honest I see countless threads of users who are having the same issue across multiple laptop platforms and you guys have done nothing to update the userbase or anything. This is not just a one off problem. Don’t get me wrong I enjoy your laptop’s but I don’t enjoy nore does anyone else llike paying over close to 6 grand just for my “gaming” laptop to play games like a 200$ tablet, As countless users have said the gpu will not pull more than 40 watts , we also are not able to enable any gaming modes at all because it keeps saying “system not receiving adequate power” yet having orginial power supply’s , third party and replacements this makes gaming impossible and the money we spent worthless. I have seen countless posts , replies and comments about this. It is also happening to me as well. You say open a support ticket or PM you to contact support yet once we do contact support we get nothing to get ignored our tickets or cases closed or “We will release that in a further update” yet its been almost a year. I find this extremely upsetting and outright disrespectful. Do better razer or at least anknowlege us. Please help US.

I’m having the same problem too.  Hopefully they will fix it soon..  System running slowly too.  Irritating.. 

Userlevel 3

I fully reset my razer blade to factory settings and went straight to synapse to stop it from auto updating. Computer working just like the day I bought it. My razer keyboards and mouse also still work. Sucks to reset your whole device but hope it helps.

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