System not receiving "Adequate Power" | Razer Insider
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System not receiving "Adequate Power"


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classicEggplant759

Hello everyone, I have a similar problem and I would like to ask, did any of you during that time while playing and only when playing, did the battery charge not get disconnected even when your laptop was plugged in?

I uninstalled Synapse 3 and switched to the new Open Beta and that problem persists but not as constantly as it was before (also like you I got the same message that I'm not getting enough power).
The funny thing is that I can play in Gaming Mode, but I have that problem about the charging port stopping when charging.
I already sent many messages about this issue in forums and Razer Support, but they only told me about buying another adapter, I have not tried but I would like to know if any of you had the same problem as me and if you could solve it before considering buying another charger.

Heres a record i made when i post a ticket here on Razer Support: https://youtu.be/ujeDAWe6afQ?si=c1AyJO4jnXkiv0Et


PlayCords
  • Insider Mini
  • 1 reply
  • March 30, 2024

Razer Blade 18 - RMA/Support Issue!

I’m making this post today to hopefully get some help from a higher up person that works for Razer. I’m frustrated beyond belief & don’t know what to do anymore.

2-3 weeks ago my 2023 Razer Blade 18 received an error message in the notification tray saying “More Power Required - The system is not receiving adequate power to perform optimally & the battery may discharge faster or not charge at all”. I then went into Razer Synapse & saw that I was unable to put my laptop into custom mode while plugged in to set my CPU & GPU to High/Boost. You can see that in the picture I have added to this thread. 

I then start googling this issue & found that this is a very common issue that Razer knows about but cannot seem to understand or know how to fix. Here is just a few links to people with the same issue:

https://www.reddit.com/r/razer/comments/wz6uq5/system_not_receiving_adequate_power/

https://www.reddit.com/r/razer/comments/x7grag/error_the_system_is_not_receiving_adequate_power/

https://insider.razer.com/razer-support-45/system-not-receiving-adequate-power-47468

I became worried after reading all these articles as there was no fix & nobody can seem to get help. I called Razer Support & followed their instructions to troubleshoot which was deleting the Battery ACPI from Device Manager & letting the battery charge overnight, factory resetting, updating Synapse, all drivers, & windows to the latest version. None of this worked & they deemed my laptop for an RMA. 

THIS IS WHERE IT GETS VERY VERY FRUSTRATING.
I send my laptop to the Razer Repair Team & they run tests on my laptop & say nothing is wrong with my laptop & send it back! I sent videos & pictures of the issue & exactly how to replicate it but they did not care to look into it or follow what I did. They just think running benchmarks & testing my internal components is enough. I received my laptop, set it up, & what do you know.. The same exact issue was present! This has been going on for over 2 weeks now & I am constantly going back & forth with support. There is a simple resolution to this which is to provide me with a replacement 2023 Razer Blade 18. I spent $5,000 on this laptop & it does not perform to high standards as it should. When I first bought the laptop it worked great but I am also very technology competent so if I cannot fix the issue & they cannot then why can a billion dollar company not send me another laptop? Do they not care about their customers enough? 

What do I do next?! The only thing I can think of is making multiple forum posts, submitting a BBB report, & CFPB complaint to where the government/bureau steps in. 

I spent $5,000 on this laptop & have not even had it for 6 months. I am also under warranty & this is a common issue multiple people have & they are all left with the same unresolved matter as me. How is that right? Please help me get this issue the attention it needs & give advice on what to do. Thank you. 

 

 


Awesome00333

Still having this issue 9 months later… Massive FPS loss in games...

 


  • Insider Mini
  • 4 replies
  • April 23, 2024

guys ive been having this probleme for a year now no need to buy new power supply like i suspected it was a software probleme  and congratulation it finally got fixed . download synapse open beta it fixes the probleme automatiquely 

https://insider.razer.com/razer-synapse-29/the-new-razer-synapse-faster-smoother-smarter-55077

 


  • Insider Mini
  • 4 replies
  • April 23, 2024

 congratulation guys it finally got fixed . download synapse open beta it fixes the probleme automatiquely 


  • Insider Mini
  • 4 replies
  • April 23, 2024
Awesome00333 wrote:

Still having this issue 9 months later… Massive FPS loss in games...

 

it got fixed with synapse open beta 


  • Insider Mini
  • 4 replies
  • April 23, 2024
PlayCords wrote:

Razer Blade 18 - RMA/Support Issue!

I’m making this post today to hopefully get some help from a higher up person that works for Razer. I’m frustrated beyond belief & don’t know what to do anymore.

2-3 weeks ago my 2023 Razer Blade 18 received an error message in the notification tray saying “More Power Required - The system is not receiving adequate power to perform optimally & the battery may discharge faster or not charge at all”. I then went into Razer Synapse & saw that I was unable to put my laptop into custom mode while plugged in to set my CPU & GPU to High/Boost. You can see that in the picture I have added to this thread. 

I then start googling this issue & found that this is a very common issue that Razer knows about but cannot seem to understand or know how to fix. Here is just a few links to people with the same issue:

https://www.reddit.com/r/razer/comments/wz6uq5/system_not_receiving_adequate_power/

https://www.reddit.com/r/razer/comments/x7grag/error_the_system_is_not_receiving_adequate_power/

https://insider.razer.com/razer-support-45/system-not-receiving-adequate-power-47468

I became worried after reading all these articles as there was no fix & nobody can seem to get help. I called Razer Support & followed their instructions to troubleshoot which was deleting the Battery ACPI from Device Manager & letting the battery charge overnight, factory resetting, updating Synapse, all drivers, & windows to the latest version. None of this worked & they deemed my laptop for an RMA. 

THIS IS WHERE IT GETS VERY VERY FRUSTRATING.
I send my laptop to the Razer Repair Team & they run tests on my laptop & say nothing is wrong with my laptop & send it back! I sent videos & pictures of the issue & exactly how to replicate it but they did not care to look into it or follow what I did. They just think running benchmarks & testing my internal components is enough. I received my laptop, set it up, & what do you know.. The same exact issue was present! This has been going on for over 2 weeks now & I am constantly going back & forth with support. There is a simple resolution to this which is to provide me with a replacement 2023 Razer Blade 18. I spent $5,000 on this laptop & it does not perform to high standards as it should. When I first bought the laptop it worked great but I am also very technology competent so if I cannot fix the issue & they cannot then why can a billion dollar company not send me another laptop? Do they not care about their customers enough? 

What do I do next?! The only thing I can think of is making multiple forum posts, submitting a BBB report, & CFPB complaint to where the government/bureau steps in. 

I spent $5,000 on this laptop & have not even had it for 6 months. I am also under warranty & this is a common issue multiple people have & they are all left with the same unresolved matter as me. How is that right? Please help me get this issue the attention it needs & give advice on what to do. Thank you. 

 

 

it got fixed with synapse open beta  look at my last post


Unfortunately, I am experiencing the same problem. I have installed the Synapse Beta without success. It worked for a short time, but then unfortunately not again.
Are there any other solutions?


parkOuterSpaceleet695

I installed synapse beta and the error went away BUT the battery got drained each time I play a game. Even when connected to the AC brick from razer.


  • Insider Mini
  • 1 reply
  • June 11, 2024

It is going the last trust for Razer! I bought Razer 16 with highest end with 4090 GPU, however, every time I see this message telling me that my machine is not taking a sufficient power even though I use the original charger. Thank you Razer, you made me pay over $4500, but guess what, it is going to be my last Razer to buy and the last day that I open your website for buying a new device. 

The trust is now ZERO!


  • Insider Mini
  • 1 reply
  • August 13, 2024

My issue was resolved by rolling back to Windows 10.


pulsePaleCoppercafe310

Is there any update on the windows 10 solution? It seems like a longer process to revert to windows 11 to I’m curious if anyone else has tried this.


ThePreisIsRight

Having the same exact issue. Installed Synapse 4, but getting the same problem. I uninstalled razer synapse and that improves performance a little bit, but there’s no way to increase performance and fan speed without synapse. 


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