System not receiving "Adequate Power" | Razer Insider
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System not receiving "Adequate Power"


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mdp1234
  • Insider Mini
  • 9 replies
  • October 24, 2023

ignore it’s not fixed looked to be fixed for a few mins and then Occured again.


urbanQUARTZTuscanTan251

@mdp1234 trust me I tried that and still get the 40 to 50w and it dosent go over. I am able to enable custom gaming modes but makes no diff


How long does it take until they accept?

 

Mine has been stuck on

 

 


mdp1234
  • Insider Mini
  • 9 replies
  • October 8, 2023

Update I joined the Razer Synapse beta for the newer version of Synapse in development and while after install it says that the Razer Blade 18 is still in development for use with the beta. I am getting vastly better results when running a benchmark test than with ordinary synapse 3 installed.

 

If anyone wants to try it out and confirm if it’s better you can request access to the beta here:

 

https://insider.razer.com/groups/the-razer-synapse-beta-53


urbanQUARTZTuscanTan251

Let's hope they aren't lying and when


mdp1234
  • Insider Mini
  • 9 replies
  • October 4, 2023

After a lengthy back and forth with support I’ve been told that a fix will come in a future update of Synapse.


Iv had this issue for years. This was already my 2nd replacement, then this happened a few months in (2022). I had given up as no one was talking about this issue, now a bunch of people are. I was so excited for this laptop and its been a nightmare for years in so man ways. Razer gave me the run around.

I ordered an generic 230w charger off amazon and it didn't fix the issue. Some said buying a 280w might fix it, but whats that… 350 canadian? wild. Razer.. what is going on?

 


mdp1234
  • Insider Mini
  • 9 replies
  • September 28, 2023

edit I thought I had it resolved. But it started occuring again.


  • Insider Mini
  • 1 reply
  • September 27, 2023

Yea this is getting really old.  Been fighting this since the update.


mdp1234
  • Insider Mini
  • 9 replies
  • September 27, 2023

Also as people have mentioned wattage of the charger the Razer Blade 18 uses a 330 watt charger and I’m still experiencing the issue.


mdp1234
  • Insider Mini
  • 9 replies
  • September 26, 2023

Yup, I’ve contacted support again first and raised a new case. 


urbanQUARTZTuscanTan251

@mdp1234 as much as it sucks I would use that warranty to get it fixed and wait for them to figure it out or if u can return it. See if theirs another gaming laptop as up to spec as this razer 18


mdp1234
  • Insider Mini
  • 9 replies
  • September 26, 2023

I’m also having the same issue on a Razer Blade 18. Today when I launched Razer Synapse it seemed to very briefly for a split second work but as soon as I went to use the performance settings the issue showed up again immediately. I’ve tried restarting the machine, updating drivers, everything. Support kept passing me to new support agents asking for the same initial info over and over again. This is my first Razer laptop its specs looked like they beat everything else on the market on paper but in reality...Got to say I’m not impressed. 


urbanQUARTZTuscanTan251
pinzr wrote:
HollywoodX0 wrote:
garyfed wrote:

 

So after reading through all the messages I have from Razer support what appears to be happening is that the logic behind Synapse performance modes is checking the hardware and those of us that have “230W” power bricks are being handicapped. Since ALL the new Razer Blades come equipped with 280W & 330W power adapters the logic has those listed as the adapters required for the “Performance” modes.

I can confirm this. I have 230W supply with my Blade 17 2022 and same issue for months now. Before that it was another Synapse issue with constantly eating resources, making the laptop unusable for longer sessions. For such a premium you’d think you’d at least have basic use of the laptop with the advertised performance.  I’m not sure I will ever get a Razer again, probably first and last.

 

If they don’t do QA on their software releases with recent (not even old) hardware, that’s just bad cost cutting. And if they do it but miss such major issues, that’s even worse incompetence I’d rather not deal with.

 

So did you buy a 280 watt and it fixed the issue if so where did you purchase can't find a link. 


urbanQUARTZTuscanTan251

@Razer.Speedcr0ss  @Razer Admin I don’t understand why you or any razer support has bothered to comment on this if I am being honest I see countless threads of users who are having the same issue across multiple laptop platforms and you guys have done nothing to update the userbase or anything. This is not just a one off problem. Don’t get me wrong I enjoy your laptop’s but I don’t enjoy nore does anyone else llike paying over close to 6 grand just for my “gaming” laptop to play games like a 200$ tablet, As countless users have said the gpu will not pull more than 40 watts , we also are not able to enable any gaming modes at all because it keeps saying “system not receiving adequate power” yet having orginial power supply’s , third party and replacements this makes gaming impossible and the money we spent worthless. I have seen countless posts , replies and comments about this. It is also happening to me as well. You say open a support ticket or PM you to contact support yet once we do contact support we get nothing to get ignored our tickets or cases closed or “We will release that in a further update” yet its been almost a year. I find this extremely upsetting and outright disrespectful. Do better razer or at least anknowlege us. Please help US.


  • Insider Mini
  • 1 reply
  • September 17, 2023

they are working on a fix

 

 


pinzr
  • Insider Mini
  • 1 reply
  • September 1, 2023
HollywoodX0 wrote:
garyfed wrote:

So after reading through all the messages I have from Razer support what appears to be happening is that the logic behind Synapse performance modes is checking the hardware and those of us that have “230W” power bricks are being handicapped. Since ALL the new Razer Blades come equipped with 280W & 330W power adapters the logic has those listed as the adapters required for the “Performance” modes.

I can confirm this. I have 230W supply with my Blade 17 2022 and same issue for months now. Before that it was another Synapse issue with constantly eating resources, making the laptop unusable for longer sessions. For such a premium you’d think you’d at least have basic use of the laptop with the advertised performance.  I’m not sure I will ever get a Razer again, probably first and last.

 

If they don’t do QA on their software releases with recent (not even old) hardware, that’s just bad cost cutting. And if they do it but miss such major issues, that’s even worse incompetence I’d rather not deal with.

 


  • Insider Mini
  • 1 reply
  • August 31, 2023

Same issue using the Razer power adapter it came with. 

 


HollywoodX0
  • Insider Mini
  • 15 replies
  • August 27, 2023
garyfed wrote:

I just bought 280W charger and issue gone. End of story. Razer đź–•

 

I might have to do the same thing just to sell it off… F’ing INSANE


  • Insider Mini
  • 39 replies
  • August 27, 2023

I just bought 280W charger and issue gone. End of story. Razer đź–•


HollywoodX0
  • Insider Mini
  • 15 replies
  • August 27, 2023

Still ZERO resolution from Razer 


  • Insider Mini
  • 39 replies
  • August 7, 2023

Oh wow, such a news. Well, I don't mind of razer would send everybody the 280W brick. 


HollywoodX0
  • Insider Mini
  • 15 replies
  • August 7, 2023
garyfed wrote:

Another update came 20230731. Still didn’t fix my Blade 17 2022.
 

 

 

So after reading through all the messages I have from Razer support what appears to be happening is that the logic behind Synapse performance modes is checking the hardware and those of us that have “230W” power bricks are being handicapped. Since ALL the new Razer Blades come equipped with 280W & 330W power adapters the logic has those listed as the adapters required for the “Performance” modes.

 

Essentially this is what Apple did as planned obsolescence years ago with there iPhone battery's and lost a multi million dollar class action suit. As of now myself and a few others have sent this info to Linus Tech Tips & Gamers Nexus to do a story on this because it affects anyone who purchased a Razer Blade with a 230W power brick.


  • Insider Mini
  • 39 replies
  • August 7, 2023

Another update came 20230731. Still didn’t fix my Blade 17 2022.
 

 


HollywoodX0
  • Insider Mini
  • 15 replies
  • July 31, 2023
DrakeTake wrote:

I would advice you to check your power profile settings in Windows. Sometimes, incorrect power settings can limit the laptop's performance. Make sure the laptop is set to "High Performance" mode. To do this, right-click on the battery icon in the system tray, select "Power Options," and then choose "High Performance."

 Been over that several times, and Razer knows the issue (See screenshot above) it’s something that was caused by the Razer software they just haven't prioritized a fix for it, so me and a multiple others are running laptops with NO functional GPU.


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