Issue Update/Install and Defender | Razer Insider
Question

Issue Update/Install and Defender

  • 1 March 2023
  • 2 replies
  • 112 views

Userlevel 1

When I have to update or reinstall Synapse, I always have to disable Defender protection, will it be possible to fix this in the future? I can understand if it happened with 3rd party AV, but this is the native Windows AV, it should have some priority...


2 Replies

Userlevel 2

I do not use Windows AV (I use Norton).  In Norton, I can specify a trusted process (e.g. IB TradeStation, which also auto updates frequently) so the process is allowed to replace files.

 

Not sure whether Windows AV has the same.  I guess Windows AV does not think Synapse should be a trusted process :-)

 

Userlevel 1

I do not use Windows AV (I use Norton).  In Norton, I can specify a trusted process (e.g. IB TradeStation, which also auto updates frequently) so the process is allowed to replace files.

 

Not sure whether Windows AV has the same.  I guess Windows AV does not think Synapse should be a trusted process :-)

 

With Defender can be specify files and folders to exclude from scanning, however I don't like excluding the entire folder where Synapse installs, and I have no idea which specific files are causing the problem. Some time ago it was the folder where the uninstallation files were placed, but one of the last times I tried, just excluding that folder didn't work.

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