Latest Update - Driver Error | Razer Insider

Latest Update - Driver Error

  • 12 November 2022
  • 2 replies
  • 480 views

Hello,
so i have a problem with the latest Synapse Firmware update. Bevor the latest update everything worked fine. But after I updated the Software today, I cannot get a wireless connection with my keyboard (Deathstalker V2). The wired connection with the usb-cable still works. I also have the Razer Viper v2 pro which still works. Also these two devices are no longer recognized by the Synapse-Software and the drivers in the windows device manager are messed up.
So when i try the keyboard only over the wireless connection i have two drivers for the viper v2 in the Windows device manager and as soon as i connect the keyboard to the usb cable i get the Deathstalker connected as seen in the pictures.
Also when i completely deinstall the Synapse Software everything works fine. I get the keyboard and mouse in the device manager and the wireless connection works. But as soon as i install the Software everything gets messed up.
So my guess is, that with the latest update, the wireless dongle for the keyboard somehow acts like the dongle for the mouse so that windows thinks that two mice are connected. Am I the only one experiencing these problems?

Best Regards

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2 Replies

Check this out, and see whether you had the same issue:
https://www.reddit.com/r/razer/comments/yrqdye/read_this_if_your_devices_no_longer_register_in/
Thank you very much. That worked for me.