Peripherals (Mouse/Keyboard) disconnect many times

So, I had an interesting experience this weekend. I too my new laptop, the one I'm having a problem with, to my office. I was meeting up with some friends to play some games at my office. Normally, I just work on my workstation at my office. But, my workstation isn't a gaming rig. So, I brought my Predator Helios 500 with me. I actually set up at one of my other employee's cubicles. My brother set up in mine. The guy who works for me also has a razer keyboard. But, not the same chroma I have at home. He has the blackwidow. So, just the standard green lighting... no chroma effects.
I just figured I'd use his keyboard while I was there. Guess what. CONSTANT DISCONNECTS! Worse than at home with my Chroma keyboard.

So, I was doing some additional digging. I think I may have stumbled on to something. So, on my old laptop (an ASUS ROG), I tried to hook my chroma up through a USB3.0 hub, and had disconnects. But, if I jacked straight in... zero. On my new laptop, I have disconnects regardless, but far less when plugged straight in. When plugged straight in, I just get the windows notification noise, and the lights reset. When plugged into the HUB, I lose all connectivity for a solid 5-6 seconds. Here's the thing... my old ASUS ROG had a mix of USB2.0 and USB3.0 ports. When I was jacked straight in with my keyboard, I used the 2.0 ports. No disconnects. My new laptop ONLY HAS 3.0, and USBc ports (also 3.0 protocol iirc).

Other people on the net have been having issues with disconnects on 3.0 ports. So, my theory is... something in the way they use the protocol, or the devices themselves, are not 100% compatible with 3.0 USB ports. Now, if this is fixable or not, I do not know. It may also be their effort to force you to upgrade. All I know is, it's getting really really fast. If this cannot/will not be fixed, my next keyboard will NOT be razer. Matter of fact, I'd pretty much be done with their devices all around. This is absolute garbage support for a problem that is OBVIOUSLY theirs to fix. HIGHLY disappointing considering the cost of their devices.

Had to uninstall synapse 3 because my mouse, mouse mat and keyboard keep disconnecting every 10 seconds. What´s the point then?

Thanks @HammerheadH but I don't think this is hardware issue as I use the same keyboard, mouse and mousepad in my macbook pro without seeing the mentioned problem just that synapse behaves bad in mac but the peripherals don't suddenly disconnect

Hold up. I thought the newer USB ports (blue) would have more power than the older ones (black) which is why I had my keyboard and mouse plugged into the blue ones while having this problem. I figured before I take these items back to Walmart for a refund I'd try the older USB ports. THAT WORKED! I had problems every few seconds or minutes before with the keyboard and mouse losing power and going black for a few seconds, then coming back online. Since I plugged them into different USB ports they have worked flawlessly (for over a month now). So in MY case anyway, the keyboard and mouse do work fine, so it had something to do with the USB ports I was using... Hope you all find a fix!

Also started having this issue recently. I have a Dell G3, so only three USB ports, two USB 3.1, one 2.0. When I have my 3 devices, Ornata Chroma, Lancehead TE, and Firefly, plugged directly into these ports, I have no issues. However, it got a bit annoying to have to unplug the Firefly anytime I wanted to use a flash drive, controller, etc. So, I purchased a well-rated, powered USB hub. Nothing but disconnects. My keyboard has disconnected 4 times so far just in typing this. The only "solution" is to turn off the ports on the hub and then turn them back on, essentially equivalent of just unplugging everything and plugging it back in. I'm assuming it's a Chroma issue, as the effects I'm getting are the same as all of those described in above complaints. In addition, I did have the hub, which is USB 3.0, plugged into a 3.1 port. After reading some of these posts, I moved it to the 2.0 port, as 2.0 ports seem to better support Chroma devices (for whatever reason). Same issues are present no matter what port is used, however. I've done all of the suggested things, including disabling the computer's ability to turn off devices for power saving both in the USB and HID sections of device manager. Currently, I have turned off Synapse, and I don't seem to be getting any more disconnects. It's just annoying to not be able to use the one feature these products boast, especially since the Firefly's lighting flickers any time the spectrum cycles to a shade of blue. Hopefully a fix is available soon. This is just plain obnoxious honestly.

So i have these problem a year ago, random disconnection every 30sec to 5mins. I found out that many razer accessories is not compatible using usb hub/switch, even using their own usb hub which is razer rgb headset stand it doesnt work. For them to function perfectly they need to be inserted on the main usb slot of the motherboard or laptop. Trust me bought dozen razer accessories includin mouse, keyboard, speaker, headset, mousemat, mousepad, keypad and webcam. They all need to be inserted direct to the main usb slot, using usb hub/switch they wont work properlt, even it its connected to thunderbolt or using usb hub powered.

Since i cant use them all together, i ended up replacing them with different brand and they all work together now.

Heres my rig now. No random disconnections and all of them connected to laptop using usb hub powered.

Had this problem for so long! If I exited out of Razer Synapse the disconnecting problem went away, however this defats the purpose of owning this stuff if I can't use all the cool features. I eventually found a solution that worked for me. I plugged in my Blackwidow V2 Tournament Chroma keyboard and my other Razer periphs into the available USB 3.0 (and 3.1) inputs directly into the back of my PC and the disconnecting problems vanished! It appears some of these products either need more power or bandwidth (not sure) than USB 2.0 can support sometimes. Hope this helps.

Same problems occurs to me with Msi laptop and razer chroma stand, but I think its chroma/synapse issue. Cause if I`m using static lightiing on my stand/naga/firefly everything is fine, but if I try to switch to some even basic effects disconnects start to occur.

I recently did a full reinstall of windows and this issue has started happening since. I have had both a software developer and a hardware developer (colleagues) look at it and they have both concluded that the razer software itself (and/or drivers) are at fault.

Considering how detrimental this issue is, it's quite concerning that there has been no fix or confirmation from razer yet.....

I just rifled thru all the USB settings and turned off the power management feature mentioned earlier on in this thread, and the problem seems to have vanished. I do have my BlackWidow Chroma plugged into the primary USB ports on my mobo.

edit: spoke too soon. still does it, albeit a little less.

ChocolateGiddyUp
So, I believe I just solved this issue.

Then I went to the power management and usb settings and disabled the "usb selective suspend" for both on battery and plugged in.

This alone fixed my issue. Thank GOODNESS you figured this out!

uninstall the macro add on from synapse worked for me

BaconGod512
Didn't work :slightly_sad: thanks for the suggestion though

hey yeh i have found the isssue restarted and can only fix by removing synapse must be an issue with the app which sucks because it worked awesome until the last update