Razer Synapse 2.0 on macOS High Sierra issue
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I had recently updated my razer synapse program for my mac, and about a day after, the application would open but it wouldn't load my configurations for my razer devices. It would only show the green buffering circle and I left like this for about a hour, and still nothing load4ed. If anyone can give me some help with this issue, it would be much appreciated. Thank you.
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Will it ever be fixed? MacOS Mojave here, my razer naga is actually useless, side buttons doesn't work at all, i guess i have to buy some logitech...
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Duno,
I own a Trinity and Synapse 1.83 and it works flawlessly on High Sierra 10.3.6
o_O
I own a Trinity and Synapse 1.83 and it works flawlessly on High Sierra 10.3.6
o_O
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I submitted a ticket to synapse support on July 29th, ask for an update, still nothing. Sad, clearly not important to them.
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I have a Razer Ornata Chroma, I am on macOS 10.13.5 and using Synapse 2 really sucks.
I am frustrated about lost profiles, constantly forgetting my devices.
I really like the keyboard, though. But that's another thing.
Synapse 2 freezes and crashes all the time.
I am frustrated about lost profiles, constantly forgetting my devices.
I really like the keyboard, though. But that's another thing.
Synapse 2 freezes and crashes all the time.
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Hello guys,
I just bought a Razer Huntsman keyboard and also downloaded Synapse 2.0. However after logging in the screen just says "Please connect a Razer Synapse enabled device". I have tried uninstalling Synapse however I have come to the same result.
I am operating on macOS High Sierra Version 10.13.6
Please help!
I just bought a Razer Huntsman keyboard and also downloaded Synapse 2.0. However after logging in the screen just says "Please connect a Razer Synapse enabled device". I have tried uninstalling Synapse however I have come to the same result.
I am operating on macOS High Sierra Version 10.13.6
Please help!
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My razer isn't even being recognised by my Macbook Pro running macOS High Sierra Version 10.13.6. It appears from reading many threads that this issue has been ongoing for YEARS!
I bought my first naga back in 2011 to originally use on a windows platform laptop. I took a 6 year break and returned to gaming (this time with my Mac). The mouse stopped working so I bought ANOTHER one because I thought maybe my original mouse was old, only to found out I gave you guys more money for no reason as that mouse stopped working too - but works fine on my old toshiba.
I love your products but the fact you refuse to make credible and tangible action on this prominent issue is making me very reluctant to buy any more of your products....
I bought my first naga back in 2011 to originally use on a windows platform laptop. I took a 6 year break and returned to gaming (this time with my Mac). The mouse stopped working so I bought ANOTHER one because I thought maybe my original mouse was old, only to found out I gave you guys more money for no reason as that mouse stopped working too - but works fine on my old toshiba.
I love your products but the fact you refuse to make credible and tangible action on this prominent issue is making me very reluctant to buy any more of your products....
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Where do you find Synapse 2.0 for OS X? Can only find 1.83.10 (or is this S2.0 for OSX?)
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Keyboard not recognized by Synapse on my 2016 MacBook pro either when plugged into a Thunderbolt 3 dock or a TB3 to USB dongle. The OS sees it and shows the keyboard as a Razer Huntsman Elite in the system information. I've seen a guy at work use it with an older MBP with built-in USB ports, so it seems the Razer software isn't doing something kosher when on the newer Macs.
It's going back to Best Buy. This was my first Razer product. Remember this Razer: you only get one chance to make a good first impression. You dropped the ball here.
It's going back to Best Buy. This was my first Razer product. Remember this Razer: you only get one chance to make a good first impression. You dropped the ball here.
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It has nothing to do with Mac OS version, i have tried the last 3 versions of the apple os and i have crazy issues on both my keypad and mouse.
It is a shame that Razer decided not to consider apple equipment users as as important as windows users.
I have had lengthily emails exchanges with their support .
The best i got, as an answer to my issues (issues being spending 300 € on a keypad and a mouse and being able to use them), is that they will bring the issue to their technical services...
But nothing changed for months.
I am back to Logitech, and you know what their devices work perfectly on Mac OS...
Too s/bad.
It is a shame that Razer decided not to consider apple equipment users as as important as windows users.
I have had lengthily emails exchanges with their support .
The best i got, as an answer to my issues (issues being spending 300 € on a keypad and a mouse and being able to use them), is that they will bring the issue to their technical services...
But nothing changed for months.
I am back to Logitech, and you know what their devices work perfectly on Mac OS...
Too s/bad.
Checking in months later and nothing has changed. Min, please get your crap together!
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I just came back from Best Buy with a Razer Mamba Elite. Downloaded Synapse 2.0 on my MacBook Pro and it says to please connect a synapse compatible device... Disappointed that I can't even map the extra buttons on the mouse without Synapse working. I was also going to buy a Huntsman Elite, but if I can't even get synapse to recognize it not even going to attempt it. Very disappointed, Razer.
Looks like neither the Mamba Elite or the Huntsman Elite are supported on Synapse 2.0 for MacOS.
Looks like neither the Mamba Elite or the Huntsman Elite are supported on Synapse 2.0 for MacOS.
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RazerThe_Fiend
I can confirm that the developers for Synapse 2 on Mac are still here and well. Now that 10.13.4 release is official/final, it is a part of our full test suite. We are also testing on APFS as suggested by @BaccaBoss2 . The patch with all the latest updates and fixes is tentatively scheduled to be rolled out around end of April.
I'm on 1.83 and your POS software still glitches. Literally about to reach out to all Tech PR outlets and get you a sh*t show of bad press if this isn't fixed asap.
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Oh boy, gonna sell my 3h old crap/hardware (Tartarus V2). No joy.
MacOS High Sierra 10.13.6.
MacOS High Sierra 10.13.6.
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Note: MacOS only: I just upgraded to a MBP 2018/10.13.6 and as usual have issues with Synapse. There is a post on the WoW Forums that may help get many of us back up and running. No guarantees, but I have my faithful Naga Epic running again. Search the Mac forums for "mouse shift, Alt, Ctrl not working" look for a comment posted by Dordric. I hope to see some of you in game...
BTW - I joined to make this post and was randomly given a completely heinous profile name...
BTW - I joined to make this post and was randomly given a completely heinous profile name...
So I've been reading this thread before deciding to buy the Ornata Chroma, which filled with doubts. However, after finding a really good deal in store and reading some reviews, I decided to buy it anyway.
Here's the specs of my mac:
I then downloaded Synapse 2.0 from https://www2.razer.com/ap-en/synapse-2 for Mac OS. Interestingly, the software version in Settings shows that it's 1.85.2. After installing, I followed these steps (may not be in order):
Restart mac.
Allow RzDeviceEngine to control computer in Security Privacy preferences.
Basically I followed the instruction shown when Synapse was run the first time.
Create a new Razer account.
Login & connect my keyboard.
At this point, Synapse detected the keyboard and started downloading stuff. Then, my keyboard lit up with the Spectrum Cycling effect. I was thrilled at this point & then tried to select other effects...but nothing seemed to change. I quit the app & plugged out the keyboard. Then, I plugged it back in & started Synapse again. This time, the Customize tab was showing the keyboard (it wasn't showing the first time around) & changing the lighting modes worked.
The best part for me was I was able to swap the alt (option) & windows (command) key functionality in Preferences > Keyboard > Modifier Keys... > Razer Ornata Crhoma. So, it works just like a mac layout - albeit still physically windows & without the fn key on the left of the spacebar.
Long story short, Synapse seems to be working fine for me. And now, I'm typing this on my Ornata Chroma. So, I guess it was a pretty good gamble for me. Hope it stays this way.
~Happy New Year 2019~
Here's the specs of my mac:
- MacBook Pro (13-inch, 2017)
- macOS Mojave 10.14.2 (18C54)
I then downloaded Synapse 2.0 from https://www2.razer.com/ap-en/synapse-2 for Mac OS. Interestingly, the software version in Settings shows that it's 1.85.2. After installing, I followed these steps (may not be in order):
- Press Allow in Security preferences.
- I preemptively turned off BetterSnapTool because previously I had an issue after installing Logitech's software; I wasn't able to click Allow because of the assumed possibility that the app may simulate clicks.
At this point, Synapse detected the keyboard and started downloading stuff. Then, my keyboard lit up with the Spectrum Cycling effect. I was thrilled at this point & then tried to select other effects...but nothing seemed to change. I quit the app & plugged out the keyboard. Then, I plugged it back in & started Synapse again. This time, the Customize tab was showing the keyboard (it wasn't showing the first time around) & changing the lighting modes worked.
The best part for me was I was able to swap the alt (option) & windows (command) key functionality in Preferences > Keyboard > Modifier Keys... > Razer Ornata Crhoma. So, it works just like a mac layout - albeit still physically windows & without the fn key on the left of the spacebar.
Long story short, Synapse seems to be working fine for me. And now, I'm typing this on my Ornata Chroma. So, I guess it was a pretty good gamble for me. Hope it stays this way.
~Happy New Year 2019~
Userlevel 7
azriaba
Long story short, Synapse seems to be working fine for me. And now, I'm typing this on my Ornata Chroma. So, I guess it was a pretty good gamble for me. Hope it stays this way.
Thanks for sharing, @azriaba! I'm glad that it's working out for you.
Now for a real honest heads up: as I'm sure you've discovered, you won't be able to do EVERYTHING with your Ornata Chroma on Mac OS as you would be able to on Windows. I think the packaging would have even had one of those asterisks next to some of the features, sayng this. So good on you for hanging in there anyway.
If you are ever prompted to update the software, do yourself a favour and save the installer file. Do this by NOT updating through Synapse, but going to the Synapse page and downloading the newest version from there (then uninstall Synapse and re-install the new one). I say this because there will inevitably come an update that causes your Ornata Chroma to lose some of the functionality that you're enjoying now, and after submitting a bug report, you'll be able to just go back and install a previous version. Heck, you might want to even re-download the current installer just in case you don't like the next update. I, personally, have all the Mac-Synapse versions going back a couple of years.
My only other suggestion is to work in "offline mode" when you can. To put it simply, it should help keep everything stable WHILE you're using it
Hope this helps!
Very strange software. And very strange that Razer dint even comments here. I enjoy my Deathadder. But when I install mac software I am was aware it's not in app store, and require a reboot -- that's totally unacceptable for mac software. So, Synapse work, but dint see my mouse. Total waste. I plan to get tartrus v2 and sila router. but fear bad software.
Goosebuster
Wish I would have seen this thread before buying the Ornata.
The "Razor USA Ltd." doesn't show in System Preferences->Privacy. The "Allow" button is there but no software to allow. I've added "Razer Synaps" to the app list of software that's allowed to control my computer.
What do I do now? More restarts than I can count at this point but the dang "Razor USA" won't show.
Just insane but this did the trick:
https://apple.stackexchange.com/questions/323668/allow-button-not-working-in-system-preferences
I just bought a Razer BlackWidow elite but it is not recognised by Razer Synapse 2.0 software on my mac.
Is there a way to make it work so that I can configure the keyboard or should I just return it?
Is there a way to make it work so that I can configure the keyboard or should I just return it?
Same issue, Razer listen to your customers :mad_:
I have the same issue as most people in this thread. I bought a Mamba thinking that I could use it with my Mac, and while technically I can, the software refuses to recognize the device. So, that means I can't program any of the keys or change the lighting, or just take full advantage of the mouse. Really frustrating, Razer...
I bought 2 Razer mouse, Neither of them works well since beginning of 2018. The Mamba one just says: "Please connect a Razer Synapse enabled device". I will throw them rubbish can once I get my Logitech Master 2S.
ElectricBlueautowire313
I bought 2 Razer mouse, Neither of them works well since beginning of 2018. The Mamba one just says: "Please connect a Razer Synapse enabled device". I will throw them rubbish can once I get my Logitech Master 2S.
Delete Synapse and reinstall. That often fixes issues for a few weeks.
See how many people have the same issue as I have: https://www.reddit.com/r/razer/comments/7kssqs/approval_required_mac_synapse/
Does anyone have a fix to the program just keep loading
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