Synapse 3 Mac OS X Support | Razer Insider

Synapse 3 Mac OS X Support

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It sure seems like this will never happen. I've been checking this thread for months hoping that it would finally have some sort of update or official announcement. All we have are vague customer service emails that say absolutely nothing about when we might expect to be made whole here. The product documentation linked from Amazon for the Naga Trinity clearly says it's Mac compatible, which is not true beyond very basic usage.

I would be absolutely willing to beta test Synapse 3 OSX, but with no response from Razer, I can only assume it will never happen. As the above comment says, I'd recommend that you

do not buy Razer products for OSX until this is resolved

I would recommend more people take the time and post here to let Razer know how much of a problem this is. A few messages a month aren't cutting it. If this is a serious problem for you, speak up. We spend a lot of money on these premium computer peripherals, and if something is Windows-only, then that should be clearly spelled out in the product information.

Even a stability update for Synapse 2 would be great. It seems like it just needs to be updated to ask for the proper permissions in later versions of OSX. It actually kind of works, but would inexplicably break after a while and then ask for permissions.
Userlevel 2
I just bought a Kiya Pro webcam only to discover I have absolutely no software features or control thanks to this ongoing Synapse 3 idiocy on the part of Razer. The fact they have not released Synapse 3 for Mac [or simply developed standalone applications per product] in almost 3 years speaks to their a) incompetence or b) willful neglect of Mac users, though I suspect c) both.

The reply in post #4 (including the attached email from Razer) is insulting doublespeak. Failure to release Mac software is not making "a product that is dedicated to both Windows and MacOS users" because, and I can't believe I have to explain this, all software features for current products have been unavailable to Mac users for nearly 3 years and they still have no plan to address it! And even if they did, if the forum posts about the PC rollout of Synapse 3 in 2018 are any indication, I would not download the first release of the Mac version as they basically force customers to be their beta testers.

It is clear that Razer decided Mac users do not represent a big enough segment of their market to warrant tying up existing resources or hiring/outsourcing additional developers to complete and support the Mac OS application. That would be a reasonable business decision if stated as such. However, Razer has not owned up to this decision, but instead keeps selling products to Mac users with the [false] promise that the software could arrive any time now "so do stand by," which is corporate speak for, "How do you keep an idiot in suspense?"

Bottom line: Mac users need to avoid Razer products. This is going to get posted all over social media and every major retailer where I can submit a product review.
Userlevel 2
It's nice to see a reference from support but 'will might' are 2 very different words in the same sentence
I am slowly starting my move from Razer to Corsair for MacOS support - would prefer to stay Razer as spent '000s and was about to pull the trigger on chair and a few other side pieces to keep the collection uptodate.
Release a roadmap / beta etc to show some progress!
Userlevel 4
There are a mountain of threads for which Razer has completely ignored about paying customers mad about them not upgrading their MAC OS interface software, like to Big Sur. So, no. They do not care, your are not a PC, and you, like me, are completely Fed for spending the 200$ or more we paid for these products when they just need update this software. So, unless I'm new here, Razer says thanks for buying our products, but sorry we don't support you anymore. You can tell I'm mad. They deserve it. And before you weeb PC lovers "lol" and say, Mac is crap.. I don't care. Have fun with you PC blowing up and sucking, as they do. Razer, it's time to give us the value we deserve. I will continue to buy your items, if you update your software, otherwise, I'm forced, by you, to be done.
Userlevel 7
New devices are not compatible with Synapse 2 anymore.
The only app, that is working on OS X with Razer is open-source RGB effects manager: