Synapse is broken since the latest update | Razer Insider
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Synapse is broken since the latest update

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buzzfocusVioletBlue507

hello, i have multiples issues as well, some key like E is replace by F and the workaround is to clik in the razer central icon in the taskbar(just to clik on it yes), this is very strange. Macro work one time of two. Some personal profil bug when i select them,  i must restart computer to not have issue, this is not serious.

P
Userlevel 2

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Roanok13
Userlevel 1

Hi everyone, your boy Roanok here! I SOLVE the problem. 

What it woks for me was:

1- Find a friend who the synapse 3 works on his computer

2- ask him to copy the carpet “Razer Services” and send it to you

​​​​​​​3- Replace the carpet sended for the one that you have.

Thank you razer Support for nothing, I dont know what the problem actually was but one thing is clear. Ther issue is on one file on the carpet call : “ Razer Services” 

M

What happened to me is, that the Windows 11 Bitdefender detected a virus in the Razer folder, probably a false positive. So something got deleted there. After that Synapse didn’t work anymore. A few minutes ago i downloaded the latest antivirus update for the Bitdefender, then i used “Revo Uninstaller” to completely wipe everything from my computer that had anything to do with Razer Synapse. Then i just installed the latest version i could find “RazerSynapseInstaller_V1.12.0.385” and now it works fine for me again.

 

Give “Revo Uninstaller” a try, and make sure to mark everything and delete it. Make sure nothing of Synapse is left on the computer. Maybe this helps you ppl too. I am glad my Cynosa V2 and Lancehead Tournament Edition work fine now again.

Kairheen

I had to disable synapse from starting, which at least with that and the “repair installation” thru the uninstall option at least disabled the splash screen from constantly popping up and then trying to open 30 million apps making my pc sluggish due to the overload. It would be nice to hear an official word on it, though I do believe I saw another thread in the synapse forms about a fix was incoming. But for now, I’ve just been keeping an eye out. I do agree that if you can email support, to do so. I miss my pretty flashing lights on my cynosa keyboard and my basilisk mouse QQ

Hey do you have a link to that form?

Not a form, I just emailed 
support-us@razersupport.com
though I meant type forum and typo’d lol. 

 

D

I’m having something of the opposite issue than most. Instead of the Razer software not working, the software is preventing Stellaris from launching. If I have to choose between a game and hardware, the game wins.

Axmaz
  • I have the exact issue, as you all have, well, the issue is basicly that im having:

    - Razer central broken splash launcher (The RGB/Colors on the edges freezes, and mostly dont appear).
    - Razer central sometimes constantly annoys me when im focused on some other windows, and it keeps showing its startup splash, but it freezes mid splash, so it closes itself afterwards.
    - Razer might be completely broken, even if i try removing it manualy and reinstalling it with the installer, it just wont fix itself.

    - The only solution is to close all services and tasks of it and call it a day per windows startup. you cannot access all Razer apps since they softlocked (permanently probably in this case).
P

Got the same problem :(

Darth_Uchiha

After releasing the new update synapse works. But I have another problem because it doesn't find my devices. Anybody had the same problem?

Yes that's exactly my issue I just went thru a grueling rma process because the warranty team was incapable of giving me my shipping label after a month long process shipping being the fastest part I get my new Tartarus V2 plug it in and update and it refuses to find my Tartarus finds so 6 my other stuff like headset mice mouse dock rgb controller etc but will not find the new keyboard I've deleted drivers erased every bit of Razer synapse and their drivers per their recommendation uninstalled and reinstalled everything and it still won't find the keyboard I'm curious if a factory reset would fix it bc I'm getting driver errors in device mngmt but when I update or reinstall it give error unable to finish update then when I redo it it says newest version already installed I'm absolutely baffled 

Axmaz

I've found out why razer synapse is not LAUNCHING/Updating/Installing (Installation at 100% crashing for all options)

  • It's because you should not interact with one of your razer devices, like i do too much, and that basicly results in mid razer update failing, but its permanently untill you fix your drivers. so i recommend doing this:

    - Uninstall all of your razer devices/drivers, and restart your pc, wait a minute or longer untill its done.

    - Relaunch razer synapse installer and only select synapse not anything below it.


                         I hope that solves it. If not, well its a pain i know. (I haven't tested this yet tho so it might not work well).
Darth_Uchiha

I've found out why razer synapse is not LAUNCHING/Updating/Installing (Installation at 100% crashing for all options)

  • It's because you should not interact with one of your razer devices, like i do too much, and that basicly results in mid razer update failing, but its permanently untill you fix your drivers. so i recommend doing this:

    - Uninstall all of your razer devices/drivers, and restart your pc, wait a minute or longer untill its done.

    - Relaunch razer synapse installer and only select synapse not anything below it.


                         I hope that solves it. If not, well its a pain i know. (I haven't tested this yet tho so it might not work well).

I tried all of that now I'm actually having issues with it not launching after restoring to before the update and the windows updates I downloaded and it's even worse than before lol 🤣 do you think a factory reset would be effective or no 

 

Darth_Uchiha

I've found out why razer synapse is not LAUNCHING/Updating/Installing (Installation at 100% crashing for all options)

  • It's because you should not interact with one of your razer devices, like i do too much, and that basicly results in mid razer update failing, but its permanently untill you fix your drivers. so i recommend doing this:

    - Uninstall all of your razer devices/drivers, and restart your pc, wait a minute or longer untill its done.

    - Relaunch razer synapse installer and only select synapse not anything below it.


                         I hope that solves it. If not, well its a pain i know. (I haven't tested this yet tho so it might not work well).

Well was able to update and got it to launch it's reading all my devices except the Tartarus V2 I've followed like 4 different methods multiple times and this is the only device I'm having an issue with it lights up the keys works but it does get recognized by synapse which I really need to change keybinds the way synapse is responding to all my other devices leads me to believe it's a different issue but I have no idea of how to determine that

 

T

am i the only one with this problem ?

this happened since i updated the razer synapse 

M

Do we have any answer about this issue? Kind lame it’s going on for almost 3 days now lol..

S

Same problem here.

B

SOLUTION

 

it is a temporary fix but…

1 find someone who has not had the forced update

2 on that computer, copy the “Razer” folder in “C:\Program Files (x86)”

3 on your computer open the task, details tab and kill all razer apps, then go to the Service tab and make sure all razer services are stopped, if not force them to by right clicking and stop them

4 replace your C:\Program Files (x86) Razer folder with the one you took from the computer it was working on.

5 IF when you run synapse again (i dont have other apps but i think its the same) and it starts to update immediately, go back to step one

6 ince you did it all again, BEFORE you start razer synapse make sure to turn off any internet access to your pc, either unplug it, disable the net adapted for a moment or whatever you can do with your setup, THEN start synapse once you got no connection.

7 after a while you will be able to reconect your computer to internet and the update shouldnt start, so you can login and sync razer apps, BUT it will force update once you restart pc, soooo… yeah leave it on for a while?

 

 

at the time of this post the version that causes issues is V1.12.0.385, so maybe check manually every day or so if a new one has been deployed at https://www.razer.com/synapse-3 , just download it again or what have you.

 

hope this helps.

DirtyMedic

Still nothing...

M
Userlevel 1

Hi everyone, your boy Roanok here! I SOLVE the problem. 

What it woks for me was:

1- Find a friend who the synapse 3 works on his computer

2- ask him to copy the carpet “Razer Services” and send it to you

3- Replace the carpet sended for the one that you have.

Thank you razer Support for nothing, I dont know what the problem actually was but one thing is clear. Ther issue is on one file on the carpet call : “ Razer Services” 

ummm? then mybe post it here? lol

R

Hey!

I’m also having multiple issues since the latest Razer Synapse update

 

I have never experienced these issues only until the software was most recently updated over the last few weeks or so

 

The issues that I am experiencing are as follows:

 

Upon initial PC start up - The Razer Blackwidow Elite Keyboard does not respond to any key presses on the lock/login screen although it is connected and lit up, However once clicked using the Razer Basilisk V2 Mouse to bring up the password box/pin code box to login into windows the keyboard responds.

 

Once on the homescreen Razer Synapse causes issues with the loading on "Wallpaper Engine", Razer Synapse also fails to load Ambient Awareness lighting effect across all devices, Keyboard, Mouse, Razer Kraken Ultimate Headset and Razer Raptor 27 Monitor.

 

To get it working it requires a full pc restart (Not shutdown as this will cause the issues again all over until restarted) and the issues fix themselves and everything works as it should.

 

Lastly, upon shutdown Razer Synapse seems to cause issues whilst the pc is shutting down and prolongs the shutdown process almost as if it is causing the system to crash in the background whilst shutting down, although no windows dump files are created.

 

Even at time when Synapse starts up and is running but when you click on it it says that it’s not running so can’t control any device, light effects and so on.

 

Furthermore I can 100% confirm I have narrowed it down to the Razer Synapse software as after a complete uninstall... Everything works as it should apart from the lighting effects (Ambient Awareness) since the software has been fully uninstalled.

 

Since a full uninstall of the Razer Synapse software I no longer experience issues on the startup/lock screen to login to windows,

 

And lastly I no longer experience issues whilst shutting down.

 

Strangely enough with Razer Synapse uninstalled it seems that the PC performance has increased also with regards to starting up / Logging in / Shutting down.

Despite doing a clean reinstall it still has the same issues so nothing to do with the install process just that the latest update has bugged it fully 

 

However this is besides the point as I need the Razer Synapse software so that it integrates seamlessly across all on my Razer Products, Allow lighting effects via Razer Studio and allow games to take full ability of the chroma SDK.

 

 

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