Replies posted by Razer.Speedcr0ss | Razer Insider

Replies posted by Razer.Speedcr0ss

7596 Replies

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Woloshyn022
posted in Razer Support

Download Speed Inconsistent

Hey @Woloshyn022! Thanks for sharing this with us. We understand that an inconsistent internet connection can be a result of a lot of factors like bandwidth sharing from all your devices, your laptop's distance from your modem/router, internet signal interference especially on WiFi, your Internet port/socket's and modem's condition/network issue or your laptop's network card is faulty. Let's narrow the isolation by testing your internet connection both on wired and wireless on your laptop only and ensure that your laptop is the only device that is connected to the internet. You can run speed tests via ethernet cable and via WiFi three times each so we can various results. If it is feasible, please test another computer on a wired connection for comparison. If there's no other computer, please connect a different device (a laptop or mobile device) to the same network and check if it's experiencing the same issue. If the other device is also experiencing the same problem, then the is

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4 years ago
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Colchon89
posted in Razer Support

wifi wont turn on

Hey there. Sorry to hear that your Razer Phone 2's WiFiconcern still remains even after doing reverting your phone Operating System to factory default. Simultaneous press and hold the power and volume up button for 7-10 second, wait for the phone to restart and see if it helps. Ensure that there are no Apps installed on your phone before re-establishing a connection to WiFi.

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Razer.Speedcr0ss
4 years ago
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Robmomanjaro
posted in Razer Support

Synapse 3 seem to crash or cause issues with Fallout 76

Hi there. There's should be no issue with Razer Synapse 2.0 and 3.0 with Fallout 76. Do you still have sufficient disk space on your computer and pass the other minimum requirements of the game? Did you check and install all applicable Windows and Razer Synapse updates for your PC? Also, if you have a firewall installed, please make an exception in the firewall to allow Razer Synapse and your game to communicate in your computer.

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Razer.Speedcr0ss
4 years ago
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iPader
posted in Razer Support

Windows 10 1903 Breaks the eGPU (Core X Chroma)

Thanks for sharing, @iPader. Have you tried going to a previous System Restore point in your PC before Windows 1903 update? It's good to know that this been escalated to our Support Team. Please send me a PM together with your case ID so we can check its progress.

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4 years ago
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HANHAIYAO
posted in Razer Support

New Razer Blade 15.6 (2019 9th CPU,2080) Synapse 3 Performance MODE

CrysannaI've not installed the latest BIOS. Can you advise what the C2 update is so I can avoid it? Many thanks! I've sent you a PM, let's continue there.

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4 years ago
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Hachiman_Hikiyaga
posted in Razer Support

Razer Blade Pro

Gotcha! Have you tested an external keyboard on your laptop and see if the issue persists? Does the key spamming happen outside a game, like when you are typing on any word processing document and notepad? If the issue persists, please send me a PM and let's continue there.

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Razer.Speedcr0ss
4 years ago
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DutchShadow2002
posted in Razer Support

Razer Kraken 7.1 Chroma V2 - Mercury Edition (Sound cutting out)

Hi there! Thanks for bringing this up. By the way, are you referring to Razer Kraken 7.1 V2 or Razer Kraken 7.1 Chroma? Does the issue happen when your headset is directly connected to your computer's USB port? Please try using another USB port while the headset is directly connected to your PC so we can isolate the issue between a computer USB port or a USB extension cable.

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Razer.Speedcr0ss
4 years ago
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NotSoCranky
posted in Razer Support

Razer Mamba Hyperflux repeated disconnects while playing games.

Hey @NotSoCranky! Thanks for posting your concern here. I appreciate the steps you've performed with your Razer Mamba Firefly Hyperflux. Did you also install the Firmware v1.02? By the way, have you contacted our Support Team previously? If yes, please send me a PM together with the case ID.

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Razer.Speedcr0ss
4 years ago
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Mothes
posted in Razer Support

Razer and Affirm

Hi there! Felt bad that things did not go well on during after placing your order. In spite of that, we are glad to know that you have escalated this to our Support Team. Please send us a PM together with your case ID so we can check and help you speed up its progress.

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Razer.Speedcr0ss
4 years ago
Bioflux
Bioflux
posted in Razer Support

Windows audio device graph isolation ~ CPU overload handles bug

Hey there! That is odd. We don't have any ongoing issue with our Razer Synapse 3.0 similar to that. Is it still happening after reinstalling your computer's operating system and Razer Synapse 3.0? We recommend submitting feedback by clicking your Razer Synapse 3.0 profile photo at the top-right corner so our Development Team will be notified.

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Razer.Speedcr0ss
4 years ago
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leetFlamingoPinkegg129
posted in Razer Support

Razer cortex problems

Hi there! That's bizarre. Does the issue persist even after updating your Razer Synapse 3.0 and Razer Cortex? Does the issue persist after restarting your computer?

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Razer.Speedcr0ss
4 years ago
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Makowh
posted in Razer Support

Raiju Tournament Edition Controller went unresponsive

Hey @Makowh! It's really hard to see that you are experiencing this while using our controller. Props to you on factory resetting the controller. Just to confirm, you cannot pair the controller to our mobile device with Razer Raiju App? We wanted to know if you were able so we can check what's your controller's current version. We can also reset your controller to default by pairing it to Razer Raiju App. We'll be waiting for your advice.

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4 years ago
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452619
posted in Razer Support

I can't order my Hammerhead BT

Hi @452619! That's quite odd. You're on the right track, however, it's either the code is inactive or was incorrectly entered during your checkout. The quickest way to validate your voucher code is to contact our Customer Service Team's Live Chat Support by clicking this link. Ensure to change the preferred at the top-right corner of our page. Feel free to send me a PM should you need further assistance.

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Razer.Speedcr0ss
4 years ago
Bioflux
Bioflux
posted in Razer Support

Windows audio device graph isolation ~ CPU overload handles bug

It sounds like a hardware issue. By the way, are you using a Razer laptop? Does the delay in shutting down your PC happen even when Razer Synapse 3.0 is uninstalled? I'm about to say that you can use a previous System Restore point to isolate a possible software glitch, however, if you did the factory reset on your PC, then there's no point doing it. And yes, we recommend contacting our Support Team via email or Chat by clicking this link. Ensure to select your preferred country at the top-right corner of the page. Feel free to send me a PM should you need further assistance.

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Razer.Speedcr0ss
4 years ago
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MasterLudo
posted in Razer Support

Nari Ultimate Sounds like S***.

Hi there. Thanks for bringing this up to us. Does the audio quality issue happen on all applications? Does the issue happen on wired and wireless? Also, does the issue happen while on PC and game consoles? Lastly, are you using Razer Synapse 3.0 EQ to customize sound?

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Razer.Speedcr0ss
4 years ago
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drbacke
posted in Razer Support

razer ornata chroma

That's good to hear! By the way, I took over this thread as @Razer.Lauriat is not available. We would like to invite you to take our brief survey which is sent via PM. Don't hesitate to send me a PM should you need further assistance.

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Razer.Speedcr0ss
4 years ago
TheHuntyBadger
TheHuntyBadgerInsider Mini
posted in Razer Support

Synapse 2.0 Instantly closed on boot or opening

Hey @TheHuntyBadger! Thanks for posting your Razer Synapse 2.0 concern here. When did the issue start? What Razer peripherals/devices are connected in your setup? Was there any software changes installed before the issue start? Did you check your anti-virus or Window's firewall and check if Razer Synapse 2.0 was blocked/restricted? If it's feasible, please test your peripherals on a different PC with Razer Synapse 2.0 and see if the issue persists?

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Razer.Speedcr0ss
4 years ago
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SurfaceMinionInsider
posted in Razer Support

Windows May 1903 Update Fails on Update

Hi @SurfaceMinion! This is not the ideal experience we want for our customers. Have you contacted our Support Team via email or chat? Please send me a PM together with your email address and laptop's serial number so we can continue there.

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4 years ago
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DeadshotQ8
posted in Razer Support

My mouse not showing in Razer Synapse

Hi @DeadshotQ8. Your Razer Naga Chroma is compatible with Razer Synapse 2.0 only. Our Razer Synapse 3 will remain in beta while we continually add support for legacy devices and gather feedback from the community about the new feature set, UI and until we reach the final state. We recommend downloading Razer Synapse 2.0 by clicking this link.

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Razer.Speedcr0ss
4 years ago
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HypeerHype
posted in Razer Support

Razer Kraken Essential (jack)- Low audio quality and weak bass

Hi there. Sorry to hear about your Razer Kraken Essential's volume concern. Does the issue happen when using it to a different 3.5mm port on your PC or to a different PC/laptop? Does the issue replicate when connecting the headset on a mobile device such as a mobile phone or tablet? Are you using the Razer Surround Pro version as well?

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Razer.Speedcr0ss
4 years ago
Y
yapper
posted in Razer Support

Razer phone 2. Finger print now working at all and screen freezes

Hi there! This is odd. Did you install an update before the issue started? Please hard reset your phone by simultaneously pressing and holding Volume Up and Power Button for 7-10 seconds and wait for your phone restart and see if it helps.

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Razer.Speedcr0ss
4 years ago
1
1910D09600450
posted in Razer Support

Razer Surround 7.1 act. code.

Hey @1910D09600450! Thanks for bringing your concern here. Are you referring to the 7.1 Surround Sound? The code is available and will be sent via email after purchasing our Razer Kraken and Razer Kraken X. Please check your Inbox, Junk or Spam folder for the code. If you haven't received the code after 2 days, the quickest way to get one is to contact our Software Team's Live Chat Support by clicking this link. Ensure to select your preferred country at the top-right corner of the page. @todayLimericksolo985, our Razer Surround Pro is placed on hold. There is an ongoing major update to the module and code generation will resume as soon as the update is completed. Razer will ensure to update everyone once our code generation for Razer Surround Pro is up. We appreciate your patience.

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4 years ago
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iPader
posted in Razer Support

Windows 10 1903 Breaks the eGPU (Core X Chroma)

iPaderI've tried to restore, but it didn't work. The support team has not been helpful. They want me to mail the Core X Chroma, Video Card (RADEON VII) and the Razer Blade Stealth back to them for troubleshooting. I didn't have a box to ship back so they suggested I buy one from FedEx. The last email asked me to re-format the system back to the factory and test again. I did that and have the same problem. Here's my last email to them. The Razer Synapse I uninstalled was v. 3.4.0604060316 (which used to work just fine) The link you send was for Mac Synapse v2.somthing. I had to navigate back to get to the Windows v2 "PC - V2.21.18.115 (PC 64-bit only)(Click for details) " The installation of .NET did not work. Here's the error message: "Details - Microsoft .NET Framework 4.5 is already a part of this operating system. You do not need to install the .NET Framework 4.5 redistributable. Same or higher version of .NET Framework 4.5 has already been installed on this computer." I did ge

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4 years ago
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SurfaceMinionInsider
posted in Razer Support

Windows May 1903 Update Fails on Update

Thanks for all the information. We removed the link and other sensitive details that can threaten your privacy. We have managed to backtrack your current case ID and updated our Support Team. Allow them to contact you within 24-48 business hours via email as we requested a priority case handling to speed up its progress.

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4 years ago
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lewislovedale
posted in Razer Support

White Spots on Screen Razer Blade (2017)

Thanks for sharing this with us. Did they've mentioned reverting your laptop's operating system back to its factory default to further isolate the issue? Also, have they created a case ID and escalated the case to our Support Team? Oh, those are my peers from Reddit Team! Please send me a PM together with your Reddit username and email address so I can cross-check our system and backtrack what they have asked and suggested to you in regards to your laptop's white spot concern.

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Razer.Speedcr0ss
4 years ago

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