Replies posted by Razer.Lauriat | Razer Insider

Replies posted by Razer.Lauriat

258 Replies

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Buletz
posted in Razer Support

Razer phone 2 won't download

BuletzSo my new Razer phone 2 refuses to download anything pretty much over 200 megabytes, it does say error or just cut the download off, no the download bar literally stops going forward. Anyone know how to fix this? Been searching everywhere You tried checking if it's not because of your internet?

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4 years ago
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Doctor_Willis
posted in Razer Support

Keyboard backing lights with no internet connection

Doctor_WillisHi everyone, I've got a Cynosa Chroma keyboard which is great, but where I live I don't always have a reliable internet connection. At the moment, if I'm not online the lights will default to the Spectrum Cycling pattern, but I like using the Fire pattern. Is there anyway to change the default pattern, or better yet, not require Synapse to be online? Thanks in advance. PS. I'm using Synapse 3.4.513.51410 at the moment Configuring your Cynosa Chroma's lighting offline isn't possible since its profile is cloud-based. Without link to the cloud, the device will only light up at its default which is the Spectrum Cycling. The default lighting effect can't be changed either.

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4 years ago
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Wazzi.
posted in Razer Support

Razer devices not detected by Synapse 3.0

Ki11Wi11bump Same issue, Synapse 3.0 does not detect my Ornata Chroma and Mamba Chroma $300+ Down the drain......well at least the Mamba has a cool rainbow effect in standby lighting mode. thank god for the no hassle 3yr no hassle return warranty i got. I've tried everything from even the darkest depths of internet hell Try completely removing Synapse then reinstall it back. Follow these steps: 1. Uninstall Razer Synapse from your PC and delete all files in C:\\Program Files (x86)\\Razer and C:\\ProgramData\\Razer directories. These folders may be hidden by default, so please be sure to unhide them. We want to ensure that there are no residual files remaining that may corrupt your installation. This is important so please do so. Restart your computer afterward. 2. Go into device manager, go to Keyboards/Audio inputs and outputs/Mouse and other pointing devices, uninstall HID Keyboard/Mouse Drivers and all other Razer product drivers, and restart your PC. Be sure to select delete

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4 years ago
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mazer01
posted in Razer Support

razer issue

mazer01I have one problem : Whenever I launch SQUAD, Razer Cortex doesn´t optimize it( it says at bottom corner "items optimized" but the FPS remains exactly as if I wasn´t using cortex) neither it shows the FPS.I use Steam FPS to measure if it optimizes it. Every other game I have works totally ok with razer cortex but SQUAD.That means they get an FPS boost and show fps overlay . This problem started back when I updated it from V12 to V13. I need help pls. Try exiting all Razer apps, reboot, then relaunch Synapse along with the Cortex.

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4 years ago
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DRAGONMASTER412
posted in Razer Support

Razer phone lock button is acting up.

Hmm. How about testing your phone in Safe Mode? To do this, just restart the phone. While the phone is loading, press and hold the power button and the volume down button at the same time. Let go when the phone is completely on. Once the phone is totally on, you will see a "Safe Mode" indication at the lower left corner of the screen. Please test the device while this mode is activated and check if the issue would still persist. If it works, then there is a possibility that a third-party app is the one causing the issue. To exit from Safe Mode, just restart the phone again. Update me how it goes.

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4 years ago
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dOp3RInsider
posted in Razer Support

how to clear fps chart history in cortex

Are you referring to the FPS overlay? If so, you can disable this by ticking off "Show FPS overlay while in-game".

9
D
4 years ago
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Didiirowr
posted in Razer Support

Chipped paint on Razer phone 2

DidiirowrThe phone has a chipped paint but not into the frame. Anyone had this happened? If so any tips on fixing? Did it chip because of a fall or something? When and where was this purchased? Please respond via PM.

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4 years ago
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fakhry_hazinah
posted in Razer Support

Low FPS in csgo (Newbie asking)

There are some useful tips you can find from this link. Go ahead and check it out.

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4 years ago
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PhalanxSender
posted in Razer Support

Sound Not Working - Blade Pro

PhalanxSenderI was playing a game using the external speakers when they stopped working. Did the following: 1) Checked the device settings, no changes. 2) When I play a test sound, I can see the bar moving like sound is playing. 3) If I plug headphones in (USB and headphone jack) ... sound works fine. I can hear the sounds. So the sounds aren't muted, just the external speakers seem to be muted. Any ideas? Did you check if maybe a simple restart could fix this issue?

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4 years ago
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JPMESRocks
posted in Razer Support

Razer Synapse doesn't start

Renk1996having this problem too, can someone help please? this started with the last update Check out my reply to Superthrust's thread.

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4 years ago
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Superthrust
posted in Razer Support

Synapse failed to start....

SuperthrustCortex, synapse, all of it. Failed to start. Tried repairing, nothing worked. How about we solve this outside of a PM in case people have this issue in the future...? Last thing I knew, I was updating and when I restarted my pc due to a synapse and cortex update, it does not open since. Those whom I talked to in PM somehow had this issue fixed by performing a clean reinstallation of Synapse. You can try this by following the steps below: 1. Uninstall Razer Synapse from your PC and delete all files in C:\\Program Files (x86)\\Razer and C:\\ProgramData\\Razer directories. These folders may be hidden by default, so please be sure to unhide them. We want to ensure that there are no residual files remaining that may corrupt your installation. This is important so please do so. Restart your computer afterward. 2. Go into device manager, go to Keyboards/Audio inputs and outputs/Mouse and other pointing devices, uninstall HID Keyboard/Mouse Drivers and all other Razer product d

12
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4 years ago
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LewisBicknell
posted in Razer Support

Razer Nari Microphone Not Working

tumeeeemy razer nari microphone not working Yo! Feel free to send me a PM if this hasn't been fixed yet. Make sure to include the link to this thread as well for reference.

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F
4 years ago
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DRAGONMASTER412
posted in Razer Support

Razer phone lock button is acting up.

Try a hard reset then test the device again. Just simultaneously press and hold both the Power and the Volume Up button until the phone turns off. You can let go of the buttons once you see the Razer Logo.

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4 years ago
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upfrontVividBurgundy983
posted in Razer Support

mic problem

RyskarI have the exact same problem with a razer kraken pro v2. Its not the mic that is picking up the music, at least in my case. Even if i mute the mic with the remote on the cable, it will still pick up music im playing but NOT my voice anymore. Weird. Can you send me your Kraken Pro V2's serial number via PM? Let's take it from there.

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4 years ago
1
1FAKND
posted in Razer Support

Nari Ultimate Static After Lastest Update

Hey there! Try these steps: 1. Uninstall "Razer Synapse" and "Razer Chroma SDK Core Components" from your computer under Programs and Features. 2. Delete the Razer folders in these file locations: C:\\Program Files(x86)\\ and C:\\Program Data\\. The folder is set to hidden so you might need to change the folder option to view hidden files. 3. Reboot your PC/computer after completing all the steps. 4. Delete HKEY_LOCAL_MACHINE->SOFTWARE->THX in Windows registry 5. Re-install Synapse 3.

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4 years ago
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papastacy
posted in Razer Support

Razer Phone 2 Screen not working!

Try to simultaneously press and hold both the Power and the Volume Up button until the phone turns off. You can let go of the buttons once you see the Razer Logo. Should this fail to work, just let me know.

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4 years ago
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Acedoogg
posted in Razer Support

Razer Thresher 7.1 Wireless Headset for PS4

Hello there! Try removing Synapse from your PC and check if the same issue would persist. This way we can properly isolate if this is a software-related issue or not.

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4 years ago
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vainerk660
posted in Razer Support

About Razer Surround

vainerk660This is done with Google Translator. hope you understand. In Japan and Korea, "Razer Surround" is very popular thanks to PUBG. However, support for 'Razer Surround' is being suspended. The original 'Razer Surround' setup page comes with a 404 ... The 'pro code' purchase page is also 404... The 'product registration' method is also not working at this time. There are postings on 'Razer Surround Error' in the Japanese community and in the Korean community. I hope you solve this problem. This is hoped by Japanese and Koreans. Let me raise this issue to our Peripherals Support Team. Please provide me the following details via PM: 1. Name: 2. E-mail Address: 3. Phone Number:

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4 years ago
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nyjoe84
posted in Razer Support

Held in Shipping problem

nyjoe84Order number ************************ Sent you a PM. :smile_:

4
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4 years ago
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nexusgreatTuscan668
posted in Razer Support

Razor turret key not lighting

Hello there! Let's see if updating its firmware can help fix this issue. Just follow these steps: Download the latest firmware update from here. Close Razer Synapse and all other running applications before proceeding with the update. Run the downloaded firmware. Click "NEXT". The installer will prompt you to close Synapse and all other applications, If you have already done so, left-click "NEXT" to proceed.\\ Plug in the wireless USB transceiver (dongle) to your PC. Click "NEXT". Connect the mouse to the PC using the supplied USB cable (cable provided with the product.) Click "UPDATE". Wait for the update to complete (Please do not power off your computer or unplug the device). You should see a confirmation message once the firmware update has been successfully applied. Update me how it goes.

4
Razer.Speedcr0ss
4 years ago
F
FawnpulseTURQUIOSE250
posted in Razer Support

Razer Nari Ultimate microphone does not work in wireless mod

I understand your frustrations. Let me sort this out for you. Can you tell me what troubleshooting steps have you done so far to fix this?

1
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4 years ago
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SaltyPup7978390
posted in Razer Support

The model number of my Wolverine Ultimate controller doesn't work

SaltyPup7978390When i was registering my product in the website it said that the model number is wrong, i checked it several times but it continue saying that it's wrong. ): And i'm worried because i understand that if i don't register my product i don't have the warranty. Hey there! Send me your Wolverine Ultimate's serial number via PM so I can validate it.

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4 years ago
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awesomeMellowApricot265
posted in Razer Support

Razer core Chroma : is this normal behavior or is my unit broken?

Just to make sure this hasn't been missed, is your graphics driver fully updated? If no, you can use this link.

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4 years ago
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upfrontVividBurgundy983
posted in Razer Support

mic problem

upfrontVividBurgundy983I bought RAZER NARI ULTIMATE headphones and I have a problem with the microphone. If I hear songs or hear at a loud volume, the microphone picks up the noise and then when I talk they hear me and the songs together. What to do? Have you already tried adjusting the mic sensitivity using Synapse? Make sure also that the retractable mic is fully extended to get better mic quality.

6
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4 years ago
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IvVana
posted in Razer Support

Razer Kraken 2019

I think your Kraken uses an analog connection. Can you send me your Kraken's serial number via PM so I can confirm this?

1
R
4 years ago

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