Replies posted by Dale_Blackburn | Razer Insider

Replies posted by Dale_Blackburn

13 Replies

Dale_Blackburn
Dale_BlackburnInsider Mini
asked in Razer Support

Where is the support in this forum?

I am returning all my razer products, well two of them which are both faulty products. Horrible headset with a dead mouse… And will never touch any of their products ever again in my whole life.  I don’t deserve this bullshit. 

3
dekades
10 months ago
Dale_Blackburn
Dale_BlackburnInsider Mini
asked in Razer Support

Razer Basilisk V3 Stopped Working (Completely)

You just have to go to kitchen and prepare yourself a toast. Leave your PC open. It will be working when you come back! Found the glitch!   Jokes aside, my mouse is dead again! It was there and now it is gone! Feels like a Southpark episode. Dunno what can i say.   Last edit: The RGB light came back again but the mouse itself is not working. And the lights usually come after a minute i plug it in. My lights are normal, they change colors normally as before. But Synapse can’t detect the mouse and i can’t use the mouse. Well at least we now know this is not a physical issue. It must be hardware\ program related. That’s a small relief from my side. But now what are we gonna do? There isn’t any update on my Synapse.    Hey Dale,  You had given me hope for a brief moment (false hope, but a small glimmer of light nonetheless) LOL.    So your mouse lights up and then becomes non-responsive? It almost seems as though these mice & keyboards are the latest “Zombie” peri

49
D
5 days ago
Dale_Blackburn
Dale_BlackburnInsider Mini
asked in Razer Support

Razer Basilisk V3 Stopped Working (Completely)

I am gonna start cursing in 14 different languages if no one from offical support team replies to this thread within 8 hours. Countdown has started 🖐🏻. (I guess this is the only way we get their lazy attention.) WHO THE F*CK PUT SOLVED CAPTION ON MY THREAD. NO, IT IS NOT SOLVED!

49
D
5 days ago
Dale_Blackburn
Dale_BlackburnInsider Mini
asked in Razer Support

Razer Basilisk V3 Stopped Working (Completely)

I’m facing a similar issue. I have a razer basilisk V3 and it completely stopped working. Once I’ve plugged it it just starts blinking in its default light, and it continues to connect and disconnect. It’s DEFINITELY not my PC or any of my hardware, because the same issue is happening to my brother, miles away with a different setup, yet is facing the same mouse issue, blinking and not working. It absolutely sucks cause I don’t have a spare mouse and yet there is no way to make it work despite all troubleshoots. You just have to go to kitchen and prepare yourself a toast. Leave your PC open. It will be working when you come back! Found the glitch!   Jokes aside, my mouse is dead again! It was there and now it is gone! Feels like a Southpark episode. Dunno what can i say. Yeah, I think I’m going to find myself something to eat and hopefully my mouse magically fixes itself  I edited my last post, check that out please.

49
D
5 days ago
Dale_Blackburn
Dale_BlackburnInsider Mini
asked in Razer Support

Razer Basilisk V3 Stopped Working (Completely)

I’m facing a similar issue. I have a razer basilisk V3 and it completely stopped working. Once I’ve plugged it it just starts blinking in its default light, and it continues to connect and disconnect. It’s DEFINITELY not my PC or any of my hardware, because the same issue is happening to my brother, miles away with a different setup, yet is facing the same mouse issue, blinking and not working. It absolutely sucks cause I don’t have a spare mouse and yet there is no way to make it work despite all troubleshoots. You just have to go to kitchen and prepare yourself a toast. Leave your PC open. It will be working when you come back! Found the glitch! Jokes aside, my mouse is dead again! It was there and now it is gone! Feels like a Southpark episode. Dunno what can i say. Last edit: The RGB light came back again but the mouse itself is not working. And the lights usually come after a minute i plug it in. My lights are normal, they change colors normally as before. But Synapse

49
D
5 days ago
Dale_Blackburn
Dale_BlackburnInsider Mini
asked in Razer Support

Razer Basilisk V3 Stopped Working (Completely)

LMAO It started working again! 😆 Went to kitchen to eat something and when i came back it was alive again! I think there is a new update button on Synapse too, but dunno if i should update it. LoL.

49
D
5 days ago
Dale_Blackburn
Dale_BlackburnInsider Mini
asked in Razer Support

Razer Basilisk V3 Stopped Working (Completely)

The seller said that i need the package and other stuff with it to send it back, which i don't have. I don't have extra space to collect big item boxes in my house. I am so pissed right now.Why no one from support haven't write here yet? Why nobody cares? Where is my live chat support from Razer? How am i gonna do my job without a mouse?Do you think following your steps can work out? Well i actually did those Synapse re- installing things. And it didn't work? This mouse should work without synapse or drivers. What am i gonna do now? Should i try one more time to clean restart or something? But i tried on 2 different laptops and it didn't work. Why no one from Razer noticed us or my thread yet? WHERE IS THE SUPPORT? I HATE RAZER SO MUCH.

49
D
5 days ago
Dale_Blackburn
Dale_BlackburnInsider Mini
asked in Razer Support

Razer Basilisk V3 Stopped Working (Completely)

Thanks for the feedback guys. @BuckAhRue  i will try your method tomorrow and see how it goes. And i advise you to not buy anything from Razer. I bought a Blackshark V2 Headset before and it also came faulty. The volume button on the headset causes a big distortion sound when you adjust it. I contacted support and they couldn't help me. Now i need to return that to the seller and deal with all of that drama.Anyone know how that goes? Does the seller sends it to nearest Razer service or something? How and who are going to fix it? I bought from a random gaming internet store. Who are going to examine my mouse and fix it? Oh and i also tried the mouse on a different laptop today and it didn't respond either. I just have a dead mouse at this point. How on earth the Synapse could send a message to my mouse to shut it down or something? Is it even possible? Honestly, i won't buy anything from Razer ever again. Now i have a dead mice and a distorted headset whenever you adjust volume. Oh and

49
D
5 days ago
Spydainteractive
SpydainteractiveInsider Mini
posted in General Discussion

razer support is a joke

Razer in general, is a joke. I will never touch to their products ever! I bought Blackshark V2 and the synapse interface is broken. They can't fix it. I literally can't choose the EQ mods. On top of that, the headphone volume adjustement stick creates a huge distortion\\ hiss sound when i adjust the volume. Even a little adjustement with my fingers causes this very loud distortion sound... The headphones themselves didn't exposed to any kind of damage or fall... Can't believe this honestly. Now they are wasting my time collecting my logs or whatever... I hope they fix it though.

5
Pulxxify.
8 days ago
N
Not_Logitech
posted in Razer Support

Use 7.1 audio without THX - Razer Blackshark v2

FiszPLProbably because you've installed THX Spatial as external app - uninstall it. It should be only Synapse app installed nothing more. No, that's the problem. The alert is on Synapse 3 as i said clearly. Now a support member says that i have to PAY for spatial audio to unlock it even though it stated the app is included with the product, Razer is totally a joke, i will never and ever buy any of their products again.

6
FiszPL
Vanguard
1 year ago
N
Not_Logitech
posted in Razer Support

Use 7.1 audio without THX - Razer Blackshark v2

FiszPLBlackshark V2 comes only with THX Spatial, not 7.1 surround. No activation needed, it's available out-of-box through Synapse 3 software. Yeah that's what i've figured out yesterday. Thanks. But one more problem is that on Synapse 3, i have an alert on right top corner, stating: ''You have 7 days trial remaining.'' And asks for activation of THX. I don't get it, why it asks for activation even though i bought it legit and registered my Blckshrk. V2. product with serial number? I didn't receive any e-mails for activation either. Can you help me out with this? Thanks.

6
FiszPL
Vanguard
1 year ago
N
Not_Logitech
posted in Razer Support

Use 7.1 audio without THX - Razer Blackshark v2

I second this, i didn't get any activation code for 7.1 surround nor for the THX Spatial audio after buying and registering my Blackshark V2. Weird enough, i can use THX spatial but on the top right corner of Synapse, it says that i need to activate my THX spatial within 8 days and that im on trial mode now, even though THX spatial is included in the product i bought.... Razer never disappoints me with their 10 year old product and interface planning. Where can i get my activation codes for 7.1 and THX Spatial now?

6
FiszPL
Vanguard
1 year ago
Dale_Blackburn
Dale_BlackburnInsider Mini
posted in Razer Support

Electra V2- Non USB version. No sound. No surround. IS THIS A JOKE??!

I hate Razer. Such an asshole company. I can't believe they still sell this headphones without warning people, they literally cancelled any driver for this model. It is useless, now im trying to do a refund for my purchase. F* u all.

1
Dale_Blackburn
1 year ago

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