Replies posted by kydcoco | Razer Insider

Replies posted by kydcoco

14 Replies

T
TRoas
posted in Systems

Which Razer Blade 15 should I buy

Don’t get a Razer laptop. They’re horrible. I have the 240hz 20170 max q version and the screen goes black sporadically and I have to put it into sleep mode and wake it back up. The machine is still on but the screen just doesn’t work correctly. Horrible from Razer, especially at that price.

8
P
4 years ago
G
Girafflesnake
posted in Systems

recommend a blade

Please don’t buy a Razer laptop. They’re horrible. They look really good and the specs look nice on paper but putting it all together is where it doesn’t work. What’s the use of all the specs if the machine doesn’t even work?

12
X
4 years ago
K
kydcoco
posted in Razer Support

Razer Blade Advanced 240hz 2070 MaxQ Graphics - Black Screen Sporadically

EyadishI have just recently bought a blade myself, and have had issues with 90% of the screen goes black except the top part. I can see my mouse moving when it is in the top part of the screen. I haven't had those problems with my desktop, my old surface pro with Windows 10, so it points alot towards the laptop, but I am still in a search phase before I will contact support about the issue. But seeing this thread about the screen going black, it feels like it's not just me. let me know if you figure anything out

52
L
4 years ago
K
kydcoco
posted in Razer Support

Razer Blade Advanced 240hz 2070 MaxQ Graphics - Black Screen Sporadically

trantt046I have the same issue as OP. My razer blade 15 is the 2070 max-Q mercury white model with the 240hz screen. The screen goes black after a period of use even though the rest of the laptop is running fine. It also often happens when waking up the laptop from sleep. unfortunately there’s no software update at the moment. I’ve had to send my laptop into Razer for them to inspect. Kinda disappointing but at least Razer has acknowledged this issue. I’ll post an update once I hear something from Razer themselves. For now, if you use it at 60hz that should be a temporary fix

52
L
4 years ago
K
kydcoco
posted in Razer Support

Razer Blade Advanced 240hz 2070 MaxQ Graphics - Black Screen Sporadically

ticklemedalyI'm having this issue as well - can you please post any resolution? Mid-2019 Advance Mercury White w/ RTX 2070. Only change is Win pro and Samsung 64GB RAM. Usually happens after waking the screen from sleep. All drivers updated. Contact support. I just sent mine in today. I’ll keep you updated but as of right now there’s no software fix. I’d say use it at 60hz.

52
L
4 years ago
K
kydcoco
posted in Razer Support

Razer Blade Advanced 240hz 2070 MaxQ Graphics - Black Screen Sporadically

BeeferonyI am also having this issue. 2019 Blade 15 2070 Max-Q, the screen goes black and I basically close the laptop, reopen it, sign back in, and then it temporarily works until it goes black again... Can somebody post a link to the razer drivers for the 2019 Blade 15 2070 Max-Q? I am not sure where to find them I feel like this is part of the issue like TerraCottainsightrush696 said. This happened when I first got the blade, then it was fine for a few months and now it is happening again. Switching to 60hz helps but we all want to use the 240hz lol... I've tried all the drivers and its still happening. I say get in contact with support man. It could be something with the hardware and software can't fix that. See if they can replace the GPU or maybe it's an issue with the screen. The drivers didn't help me at all.

52
L
4 years ago
K
kydcoco
posted in Razer Support

Razer Blade Advanced 240hz 2070 MaxQ Graphics - Black Screen Sporadically

BeeferonyDamn, are they going to charge you for the fix? Do you have a protection plan? It seems pretty bad that a lot of people are having this problem... For me, it seems to happen randomly but when it starts it doesn't stop and I have to switch to 60Hz... I wouldn't have gotten this model if I knew about these issues. The 240Hz is beautiful when it works but terrifying that a 2k+ investment that I personally use for production blacks out uncontrollably... Please keep us updated on your fix man! I may contact support soon. No I didn't have to pay for the fix. The machine started doing this to me 2 days after buy it so I contacted supportand sent it in to them. I'm still waiting on what their response but the machine is at their warehouse now. I say just contact support as long as youre within your warranty. Theyll do a warranty repair. I'll keep you updated though once I hear something from them

52
L
4 years ago
K
kydcoco
posted in Razer Support

Razer Blade Advanced 240hz 2070 MaxQ Graphics - Black Screen Sporadically

GaboBaaHi, how did it go? I'm having exactly the same problem. Mid 2019 - Mercury White Blade 15 w/2070. I don't know what to do by now. You gotta contact support man. There’s no software fix for this issue

52
L
4 years ago
K
kydcoco
posted in Razer Support

Razer Blade Advanced 240hz 2070 MaxQ Graphics - Black Screen Sporadically

DylanLalondeHey man, Did you ever get any feedback or get your laptop back? Is it working? So I sent my laptop in and Razer received it at their warehouse on 11/21/19. I received an update from them that it has not yet systematically in their system. Essentially this means that they have it at their warehouse but they haven't scanned it in yet. It's been roughly 7 business days and they still have yet to scan the machine into their system.

52
L
4 years ago
K
kydcoco
posted in Razer Support

Razer Blade Advanced 240hz 2070 MaxQ Graphics - Black Screen Sporadically

absims88Any update? Razer received the machine on 11/21 but as of today (7 business days) they haven't even scanned the machine into their system...so idk

52
L
4 years ago
K
kydcoco
posted in Razer Support

Razer Blade Advanced 240hz 2070 MaxQ Graphics - Black Screen Sporadically

jakaysoomWhat is mean a PM? private message

52
L
4 years ago
K
kydcoco
posted in Razer Support

Razer Blade Advanced 240hz 2070 MaxQ Graphics - Black Screen Sporadically

jakaysoomThank you for your replay, you have solution for black screen after sleep or hibernation. Nope no solutions at all. I just sent it back to Razer. The machine was too buggy for the price.

52
L
4 years ago
K
kydcoco
posted in Razer Support

Razer Blade Advanced 240hz 2070 MaxQ Graphics - Black Screen Sporadically

fgkrisI'm afraid I'm having same issue. Random display shutdowns. It happens on power supply as well as battery. Going to sleep and waking turns the screen back on. When connected to external monitor it still works when main blackouts and switching the resolution wakes the display up. This is strange and very annoying. Especially after spending so much money. I've send the message to the support but not heard from them yet. Is there any update on this? Is this hardware or software issue? I sent it in a month ago for replacement and I have yet to receive a new machine. I'm not sure whats up with Razer but they're support is the worst I've ever experienced.

52
L
4 years ago
J
jakaysoom
posted in Razer Support

Problem black screen razer blade 15 advanced mid 2019

any update regarding this issue?

4
Razer.Speedcr0ss
4 years ago

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