Replies posted by DWFII | Razer Insider

Replies posted by DWFII

11 Replies

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DWFIIInsider
posted in Razer Support

Ok, Razer ... I'll ask the community **reposted and restored - original post by @eltharynd

Sent PM in response to request in two threads

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PT.Singer
Vanguard
4 years ago
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DWFIIInsider
posted in Razer Support

Razer support call-out

sent

2
D
4 years ago
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Diamir
posted in Razer Support

No support avaialable

IMO...in my experience...support is not a real option when you buy Razer...not here in this forum, not through private email. At best you get ignored, at worst you may get your post/questions deleted or the thread locked. I am extremely disappointed. Here's my case # #: (*Removed for security purpose) given to me in a boilerplate reply going on two weeks ago. Still waiting for a direct reply to come in "momentarily." Not.

5
Razer.Speedcr0ss
4 years ago
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CopperRoseautosigns623
posted in Razer Support

Synapse 3 does not start, seriously get your act together razer!!!!!!

CopperRoseautosigns623Do the staffs even check this forum? Over 24H passed still 0 response? If it's support staff you're talking about, not very often, apparently. Nor do they respond to emails. That said, I suspect that pleas for help and / or observations such as you and I and others have made regarding the lack of support, are really very welcome when all is said and done.

21
C
4 years ago
8
8logic8
posted in Razer Support

Razer Cynosa Chroma working but not working

The problem is with Razer...

3
Razer.Caziel
4 years ago
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DWFIIInsider
posted in Keyboards

New Razer cynosa Chroma--ripple and reactive

Yes, I understand that the changes need to be saved. Here is a screen capture maybe someone can see something that is in error that I don't see.

5
D
4 years ago
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DWFIIInsider
posted in Keyboards

New Razer cynosa Chroma--ripple and reactive

Tried it both ways--with Static at the top of the list and with Ripple at the top. No joy. Currently, with Ripple at the top, when the enter key is pressed it is supposed to turn yellow and ripple out to a width of 400. When I press enter, the enter key turns yellow in Chroma Studio, but not on the keyboard. !@**#!! :footprints:

5
D
4 years ago
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DWFIIInsider
posted in Razer Support

Two questions about Synapse...

PT.SingerWelcome to Razer Insider, @DWFII ! the layer order is important. With my second example above - the BWCS connected to my MBP - the static layer is on the bottom. If it was on top of the Wave effects, the waves wouldn't show up, since the specific color information in the static layer would be covering the Wave layer. Hope this helps! Missed this first read. Thank you. I do think that the documentation could be better. Another observation / question: I finally found some profiles for the Cynosa on this site but no obvious way to know what file format they are in or where they need to reside on my computer. And those made for the Cynosa don't offer a preview, either. ??

4
PT.Singer
Vanguard
4 years ago
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DWFIIInsider
posted in Keyboards

New Razer cynosa Chroma--ripple and reactive

Thank you. I thought I had it sorted but I wasn't really paying that much attention--didn't realize load order would be important...doh! Will try again.

5
D
4 years ago
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DWFIIInsider
posted in Razer Support

Two questions about Synapse...

Thank you. That helps. And thanks for taking the time. I was beginning to think I had posted in the 'wrong' Support thread. :)

4
PT.Singer
Vanguard
4 years ago
S
sleekammoRegalia988
posted in Razer Chroma RGB

How too import chroma profiles?

Watching...hoping for a reply.

1
D
4 years ago

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