Replies posted by PH1lTH | Razer Insider

Replies posted by PH1lTH

19 Replies

RocketSkates93
RocketSkates93Insider
posted in Keyboards

What do you guys think of the new Razer Tartarus Pro?

Hej guys, phew, today I got the confirmattion from Paypal that Razer did refund the full price without any deduction to my account. So this last adventure I've had with Razer, ended with paying 7,50€ for shipping (inside Germany). Lessons learned: never, Never, NEVER ever buy something in the Razer online shop nor contact the online (US?) support again. If I ever buy something - non-electric - from Razer again then only from a dealer where exchang or returned is possible without much discussion and frustration. @MrBuli: keeping my fingers crossed that your case will end up good as well. If you need any help, drop me a message. All the best to you guys! Phil

111
dekades
4 years ago
RocketSkates93
RocketSkates93Insider
posted in Keyboards

What do you guys think of the new Razer Tartarus Pro?

MrBuli PH1lTH: As stated in their site, the refund only works if the refund process started within the first 14 days, so the rest doesn't matter I guess. That is identical to Germany. For the US they write: "You have 14 days to return your product from the date it was received" From my experience with the slowlyness and unresponsiveness of the US Support this will end up in a classical catch-22 situation. MrBuli And yeah I'm going to contact Razer Europe for getting my refund, the one that's located in Germany that is. Anyways danke shön for your help, neighbor ;) I live very close to Germany by the way (Elsass) so the process might take less time! I had very good experience with a guy called Mickey. He was very friendly and did response very fast too :) Elsass is in the easter part of France, I'm located in the far west of Germany. That's indeed quite close. But we are even more than just neighbors. I have a house in Finistère which is located in the far west of your beautful cou

111
dekades
4 years ago
RocketSkates93
RocketSkates93Insider
posted in Keyboards

What do you guys think of the new Razer Tartarus Pro?

Interessting, I just did comare the refund policies between US, Germany and France. They are quite different. At least in Germany they don't fully respect german customer protection laws. For that reason I had a longish back and forth until Tier 2 Support did understand that german law have a higher priority that Razer internal processes ;) If in doubt, check you local consumer protection laws and convince Razer that they have to obey them.

111
dekades
4 years ago
RocketSkates93
RocketSkates93Insider
posted in Keyboards

What do you guys think of the new Razer Tartarus Pro?

Hej MrBuli, if you are going for a refund I wouldn't wait too long. In first place I did miss the dead line because of the slow responses from Razer (US?) Online Support. I then contacted the German Support and after some motivational discussion and squeezing back and forth they agreed to comply to german customer protection rights at least mostly. As far as I can see there is no Razer office in France. From my own experience I strongly recommend you to get in contact with the Razer Europe in first place. Avoid the frustration the Razer US Support will cause you. Without being a lawyer I would bet that european customer protection laws are better compared to the US. Europe Office Razer (Europe) GmbH Essener Bogen 23 22419 Hamburg Germany Tel: +49 (40) 4192 99300 Fax: +49 (40) 4192 99329 Support Hotline Europe 00800-25233758 Monday - Sunday 09-18 CET They web site still shows the wrong information about the availablity for the European Hotline. In fact the Hotline is only availabl

111
dekades
4 years ago
RocketSkates93
RocketSkates93Insider
posted in Keyboards

What do you guys think of the new Razer Tartarus Pro?

hahahahahaaaa good point you made in the last line ;) For me that device is interessting as it seems to be the perfect companion to my tenkeyless keyboard. It can act as tenkeypad on the right and for gaming on the left hand. Less money to spend, less software to install and maintain \\o/ ! Phil

111
dekades
4 years ago
RocketSkates93
RocketSkates93Insider
posted in Keyboards

What do you guys think of the new Razer Tartarus Pro?

I'm sorry, I didn't want to torture you. Just want to avoid advertising products directly here;) Coolermaster will release the ControlPad :)

111
dekades
4 years ago
RocketSkates93
RocketSkates93Insider
posted in Keyboards

What do you guys think of the new Razer Tartarus Pro?

Thanks for sharing these alternatives. The Azeron looks interessting as you could adjust exactly to your hand. But their price policy is crazy. Paying 135€ extra to get on the outside lane or wait up to half a year is a rip off. The more people pay the priority upgrade the longer the others will have to wait. Also the software just looks very unfinished to me at the moment. As I have a working Orbweaver, I'll be patient and wait until April for the boring looking analog keypad that can be used for gaming and typing.

111
dekades
4 years ago
RocketSkates93
RocketSkates93Insider
posted in Keyboards

What do you guys think of the new Razer Tartarus Pro?

Yes, I also need a keypad (mostly) for gaming. I got used to them when I bought the Orbweaver a long time ago. Did hope that the analoge Fart Pro would become a nice upgrade. In fact it became my worst support nightmare ever. But I will always continue to recommend the Sphere mice pads as they will never ever need support nor software ;) Your math is correct, Razer promised actuation from 1,5 to 3,6mm which results in 2.1 analog travel. They delivered around 2mm traveling, just a little bit too earlier ;) I agree that analog isn't a killer feature on a full keyboard in first place. But I like the idea to be able to change the actuation point depending on the work I'm doing. For normal typing (programming) I like the actuation at around 2,5 mm. A friend of mine kept telling me how much he loves his tenkeyless keyboard and how much space it saves on his desktop beside his Orbweaver and mouse. That was the reason to try out a tenkeyless keyboard for myself. The analog keyboard I boug

111
dekades
4 years ago
RocketSkates93
RocketSkates93Insider
posted in Keyboards

What do you guys think of the new Razer Tartarus Pro?

Hej MrBulli, sorry to read that your device is affected too. To speak frankly, I would recommend to immediatly start the refund process. You'll see that discussions with the (US?) support takes ages and often seems like a monologe. I had much (!) much (!!!) better experiences with the german support. I'm not sure what fix you are thinking of, as I agree with you that this issue is hardware design related. Yesterday I got an analog tenless keyboard that utilizes Flaretech switches. They also have a 'deadzone' by design. The big difference is that they are not hiding that in marketing nor in software. The actuation point starts at 1.5mm and the analog feature works from that up to 3.6mm of a total way of 4.0mm to bottom down. They even give you a picture that shows the hardware design why there is a deadzone. It's easy to understand beforehand that the deadzone on them is in the beginning. This works much better for me and my muscle memory in games. It's the much better compromise

111
dekades
4 years ago
RocketSkates93
RocketSkates93Insider
posted in Keyboards

What do you guys think of the new Razer Tartarus Pro?

MrBuliI ordered the white version from their store, I'll test it soon as I receive it Hope you'll have more luck ! MrBuli however the black version seems to have clicky inputs... aren't they supposed to be linear? Odd. The black Tartarus Pro got linear keys, otherwise I had'nt bought it in first place ;) Phil

111
dekades
4 years ago
RocketSkates93
RocketSkates93Insider
posted in Keyboards

What do you guys think of the new Razer Tartarus Pro?

Making mistakes is human. It is the question of the error culture and how it is dealt with that is crucial. Funny enough, I did crosspost my last message on Reddit and it got surpressed there. Censored like in banana states. Phil

111
dekades
4 years ago
RocketSkates93
RocketSkates93Insider
posted in Keyboards

What do you guys think of the new Razer Tartarus Pro?

Or maybe even better, they do exchange the broken product with a working one ;) But I guess that Synapse 3 will have become final before they have fixed the Tartarus Problematic MrBuliWhat Synapse 3 issues are you talking about. Synapse 3 doesn't support all available products. Razer keeps promising to add Synapse 2 driven products to Sinapse 3 since multiple years but don't deliver it. Check this thread So you have to use Synapse 2 for your so called 'legacy' products (which they still offer in the online shop) and Sinapse 3 for the newer devices. You need to install and understand/maintain two different driver ecosystems. If you are a fan of the interdevice communication feature (like me) you will not be able to use it inbetween Syn2 and Sin3 driven products anymore. Ah! Did I mention that Sin3 ist still in beta after three years development ? Btw: I also have the legacy Orbweaver gamepad and the legacy Ourobous mouse that are both Syn2 products and work well together. Just rece

111
dekades
4 years ago
E
Ellionas
posted in Razer Support

The analogical Tartarus Pro, currently, is useless

Razer.SpeedCr0ssHi there! Thanks for posting your concern on our Support thread. Your point is well taken. Please send me a video where we can see the actuation concern via PM. Let's continue there. Check these clips, they do describe the issue very well: (start at 2:36) The second video is non-technical but show the same effect. (start at 4:09)

5
P
4 years ago
T
Theseus718
posted in Keyboards

Fully Analog Orbweaver

Check these vids and better postpone your dreams: (start at 2:36) The second video is non-technical but show the same effect. (start at 4:09)

1
P
4 years ago
dekades
dekadesCommunity Cowboy
posted in General Discussion

[TotW] And Then Two Became One

I would cackle insanely for the final Frankenstein amalgamation of Synapse 2 driven devices into Synapse 3 ! And your already 3 year old baby of Synapse 3 to be the ultimate final product! But maybe the devs should also fix the non functional analog switches they have spend to the Tartarus Problematic ? ¡¡¡ Free the devs from their secret cages so they can see the real world problems !!!

16
B
4 years ago
RocketSkates93
RocketSkates93Insider
posted in Keyboards

What do you guys think of the new Razer Tartarus Pro?

Hej guys, found two Youtube videos that do describe why the analog switches doesn't work as promised to us. The first one is a technical analysis about the functionality of the switches. The guy shows that the keys are not able to deliver a good and expected linear output for the analog signal. Instead the keys will deliver an analog output of 100% when you only pressed them down about 2 mm only. (start at 2:36) The second video is non-technical but show the same effect. (start at 4:09) Seems the promised analog features are broken by technical design. At least now I know that I am not alone with my problems and complaints about it. All the best Phil

111
dekades
4 years ago
RocketSkates93
RocketSkates93Insider
posted in Keyboards

What do you guys think of the new Razer Tartarus Pro?

Well, getting banned is just proofing the holistically approach of customer service. Thanks for trying to help me :) Beting you're not a member of Razer support staff ;) What kind of mail address is this? Doesn't look like a Razer owned one. Anyway, I'll share any helpfull response/solution I get from support. Phil

111
dekades
4 years ago
M
MrBuli
posted in Keyboards

Tartarus Pro Razer Linear Optical Switch

Please let me know where is the right place to complain when they seem to ignore you (and all the others) and then finally censor you ?

6
M
4 years ago
RocketSkates93
RocketSkates93Insider
posted in Keyboards

What do you guys think of the new Razer Tartarus Pro?

The forum doesn't allow me to post messages anymore. Having to use another account to write this. Now I feel ignored AND censored. Actually YOUR answer did motivate me to open another ticket where I try to describe that the dual-function keys feature isn't working as promised on their website RAZER ANALOG OPTICAL SWITCH While most gaming keypads and keyboards register a singular input when pressing a key, the Razer Tartarus Pro is fitted with Razer Analog Optical Switches which can register scaling levels of input in the same motion depending on how far you press. This allows for a more measured and nuanced form of control. For example, a half press will cause your character to walk, while a full press will get them to run. This type of control is similar to how you might move your character using analog thumbsticks on a controller. ADJUSTABLE ACTUATION Whether you prefer light taps or full, deliberate keystrokes that bottom out, tweak the gaming keypad’s actuation to be as hair-tr

111
dekades
4 years ago

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