Replies posted by sergeantash | Razer Insider
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Replies posted by sergeantash

41 Replies
Ljcastellano
LjcastellanoInsider Mini
posted in Razer Support
Razer Blade Pro 17 2020 Ram Issue

Same issues here, bought the Crucial Ballistix and upon enabling XMP on my Razer 17 Pro (2020) it won't get past the post screen. Tried the chat last night on Razer Support but it was just a frustratingly slow process where the agent didn't seem to be reading anything that I wrote. For a 'gaming' laptop, it's surprising that this machine doesn't have better support across the board for specialist gaming memory, and it also shouldn't ever require a bios battery pull to get it booting again, not impressed - especially after spending 4000 EUR on the top-spec version!

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3 years ago
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pitha1337Insider Mini
posted in Systems
Razer Blade 17 Pro 2020 black screen

This hasn't solved the issue for me, Razer 17 Pro - booting up I get a black screen, if I hold power button and restart then screen works...shutdown and restart and black screen again - so annoying for a 4000 EUR laptop...

65
A
3 years ago
DrLakis
DrLakisInsider Mini
posted in Razer Support
Razer 17 Pro Black screen after 2004 Windows 10 update

I have precisely the same issue, running latest everything (Bios, Windows, EC, NVidia drivers etc). When will Razer fix this?!

77
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3 years ago
DrLakis
DrLakisInsider Mini
posted in Razer Support
Razer 17 Pro Black screen after 2004 Windows 10 update

bestAshGrey354Have you tried using older Nvida Driver 452.06? That driver seems to work for now. Not a long term fix but works for me for now.. I'll give that a try now, what about the latest 'Studio REady' driver, any better?

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3 years ago
Ljcastellano
LjcastellanoInsider Mini
posted in Razer Support
Razer Blade Pro 17 2020 Ram Issue

Folks, I found it so hard to find a thread which simply told me which ram worked and which didn't, so to help others, I've just created a new thread with my success with HyperX - /razer-17-pro-ram-upgrade-hyperx-impact-3200mhz-xmp-does-work-dont-buy-crucial.63951/

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3 years ago
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sergeantash
posted in General Discussion
What's wrong with Razer Support??

FiszPLMaybe support is outsourced. Unfortunatelly many companies do that. Yes you could be right, you'd expect Razer support to be highly technical, to know their machines intimately, but they really don't seem to have a clue, very disappointing.

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3 years ago
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sergeantash
posted in General Discussion
What's wrong with Razer Support??

So I responded to the above reply with: You're not even aware that your own laptops support XMP.... Useless, just close this ticket. Kind regards, ...and the response that I receive is... Hello Ashley, We understand where you're coming from. We'll be closing your case now on our end as requested. If you have any other Razer concerns, please feel free to contact us back. Thank you for being the best part of Razer. Enjoy the rest of your day! All the best, Angelica Razer Level II Technical Support Representative Not even an attempt to remedy the situation, to resolve the disatisfactory quality of service, to provide reassurance that they know what they're talking about, instead just an acknowledge that they haven't got a clue. Shocking, Razer need to resolve this as I highly doubt that at this time I would buy another Razer machine in the future, I already regret not going to the Dell XPS 17 instead.

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3 years ago
Ljcastellano
LjcastellanoInsider Mini
posted in Razer Support
Razer Blade Pro 17 2020 Ram Issue

Well, update, after a week of running the 3200 HyperX, I've suffered lots of crashes during gaming, so I'm sending it back. Put simply, I'm fed up with this machine and won't waste any more time raising tickets with support. This is very disappointing, I wish that I'd grabbed the Dell XPS 17. Not sure what to do next, other than sell the thing.

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3 years ago
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sergeantash
posted in General Discussion
Razer 17 Pro RAM upgrade - HyperX Impact 3200mhz XMP DOES WORK - Don't buy CRUCIAL!

NOTE A WEEK LATER< THE MACHINE HAS STARTED TO CRASH IN-GAME...very disappointed...

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3 years ago
Ljcastellano
LjcastellanoInsider Mini
posted in Razer Support
Razer Blade Pro 17 2020 Ram Issue

I wish, but having reinstalled the original stock RAM, I still can't get the machine to boot - I guess because the XMP profile is stuck in BIOS - when I try to turn on the machine, the screen is black and the small green power LED just slowly pulses.

68
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3 years ago
Ljcastellano
LjcastellanoInsider Mini
posted in Razer Support
Razer Blade Pro 17 2020 Ram Issue

Also tried pulling battery to reset BIOS, hasn't worked. This forum isn't working properly :(

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3 years ago
Ljcastellano
LjcastellanoInsider Mini
posted in Razer Support
Razer Blade Pro 17 2020 Ram Issue

If I type more than a paragraph, I can't post it, I get 'Access Denied', useless!

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3 years ago
Ljcastellano
LjcastellanoInsider Mini
posted in Razer Support
Razer Blade Pro 17 2020 Ram Issue

Ok, managed to recover it by reinstalling the HyperX RAM, then booting into BIOS and using the 'Restore Factory Settings', then "Save and Reset" and turn off immediately using power button, then reinstall the stock RAM and boot, all fine now fortunately!

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3 years ago
Ljcastellano
LjcastellanoInsider Mini
posted in Razer Support
Razer Blade Pro 17 2020 Ram Issue

Yes I've sent the upgraded RAM back to the seller, they did work but just not with stability in this laptop, very frustrating. I just want to know which 64Gb sticks will work in this machine, without sacrificing performance!

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3 years ago
Ljcastellano
LjcastellanoInsider Mini
posted in Razer Support
Razer Blade Pro 17 2020 Ram Issue

TurboTachoPersonally I used the exact same sticks as yours (2 x 32GB at 3200MHz), but I'm using the smaller 15-inch Advanced model. I have noticed that HyperX Impact does come in 2933MHz variants too, though I'm not exactly sure on the compatibility. I read someone else's comments in this thread regarding the 2933mhz and unfortunately they saw the same issues as with the 3200mhz, very frustrating! It seems that Samsung is the only set of sticks which work with stability, but they're so expensive. This laptop should be able to handle compatible RAM, but it just doesn't seem to!

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3 years ago
J
JJYODA
posted in General Discussion
Ram for Blade Pro 17

JJYODAHello, I need to upgrade my ram for my Blade Pro 17. Unfortunately the only information I get from Razer is DDR4 2933MHz memory. Would be nice to know what Razer has tested as compatible but they have no information to help. Has anyone installed 2x 32 GB ram ? What is the best option out there . thank you , Jean-Francois Hey, how did you get on with the upgrade in the end? Did you find ram which games without crashing?

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3 years ago
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sergeantash
posted in General Discussion
Razer 17 Pro RAM upgrade - HyperX Impact 3200mhz XMP DOES WORK - Don't buy CRUCIAL!

COSMICFILMSHow has it been since then? I am looking to upgrade mine as well and keep getting conflicting results. Sent it back and now waiting for Razer to confirm which RAM chips are compatible with their laptops...

43
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3 years ago
Ljcastellano
LjcastellanoInsider Mini
posted in Razer Support
Razer Blade Pro 17 2020 Ram Issue

Interesting that you've sent off the laptop when this actually seems to be a standard issue, not one just affecting your machine? They don't need your laptop to diagnose this, they could use any Razer 17 Pro so I'm afraid to say that you may have wasted your time sending it off. Do let us know the outcome!

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3 years ago
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sergeantash
posted in Systems
Razer 17 Pro 2020 RAM Upgrade Options

Thanks for the replies guys, @rjkrejci it's interesting that you're not seeing any crashing, Battlefield 5 is far more demanding that Flight Simulator in my experience due to the massive difference in on-screen action and raytracing features. I won't be trying the 3200 again, I'm tempted now to try the Vengeance next!

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3 years ago
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sergeantash
posted in Systems
Razer 17 Pro 2020 RAM Upgrade Options

Yes I tried the default XMP profile which is selected automatically at 3200mhz, I also tried the lower 2933mhz profile but no success, still crashes after about 15 minutes of gaming :slightly_sad:

48
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3 years ago
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sergeantash
posted in Systems
Razer 17 Pro 2020 RAM Upgrade Options

COSMICFILMSMan I'm sick and tired of not getting any straight answers to this.... I'm in the same boat and Razer refuses to provide any answers.... I paid 5K for a laptop and there's no information about a simple thing like upgrading the ram??? Looking for 64GB. It's shocking isn't it, sadly this will be the first and last Razer that I'll buy, next time it's an Alienware for me!

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3 years ago
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sergeantash
posted in Systems
Razer 17 Pro 2020 RAM Upgrade Options

Thanks mate, the worry is that I've tried the 3200 and it was fine at first until I pushed it via gaming, have you really pushed this ram since installing it? I've ordered the same ram tonight, I'll push it the same way as the 3200 and see how stable it is, I'll report back! If it fails, I'll send it back and try the Corsair 2666mhz instead...and if that fails then I'll sell the laptop because the only conclusion can be that it's sh*t...

48
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3 years ago
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sergeantash
posted in Systems
Razer 17 Pro 2020 RAM Upgrade Options

Thanks mate, I have the same machine but with 2080 Super Max Q, good that you've pushed it so fingers crossed this ram will work for me too!

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3 years ago
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sergeantash
posted in Systems
Razer 17 Pro 2020 RAM Upgrade Options

Yeah agreed I remember that with the 3200 HyperX, the Crucial RAM however just hung on black screen!! Will report back once new ram arrives!

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3 years ago
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pitha1337Insider Mini
posted in Systems
Razer Blade 17 Pro 2020 black screen

Same here in Dedicated Graphics Mode, I've given up trying to solve it and now just use the NVidia Optimus mode, whereby both cards are enabled. I've already wasted enough time with this bl00dy laptop, can't be arsed to try and troubleshoot this one further.

65
A
3 years ago

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