Replies posted by AArgus | Razer Insider

Replies posted by AArgus

13 Replies

A
AArgusInsider Mini
posted in Mice and Surfaces

Mamba and Synapse 3.0

corehackerI agree with this sentiment entirely! I keep checking with each passing month, hoping they get support, only to find disappointment and silence. Synapse 2 no longer an option for me as it keeps either crashing my mouse every hour or so (I have to disconnect and reconnect it) or start freezing intermittently for a few seconds, and then comes back to life for a few seconds... rinse, repeat (I have to disconnect and reconnect it). Razer support is USELESS at even trying to support me on this matter and have made me jump through the 5000 support steps (that they are trained to take you through until customers eventually can't take any more) and I give up. I uninstall synapse 2 and immediately I get a fully functional mouse (without crashes or faults), but without any chroma effects, which lets face it... is the reason this mouse exists! Synapse 3, therefore, doesn't just represent a fun to have upgrade in my case, its become the only thing I can hope for to solve any of my issu

3
A
5 years ago
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NeonKraken14
posted in Audio

No sound gets recorded while using 7.1 surround sound

same problem but with the Nari Ultimate. I personally can't help you, but i hope that my comment will make so that your post will be seen by others...

4
A
4 years ago
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NeonKraken14
posted in Audio

No sound gets recorded while using 7.1 surround sound

HermanatorThe 7.1 sound drivers should show up as its own device in the device manager. You should try looking into the settings of the recorder and see that it should be recording from the Razer device and not the Realtek device. there is no such setting in the Geforce Experience

4
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4 years ago
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NeonKraken14
posted in Audio

No sound gets recorded while using 7.1 surround sound

NeonKraken14I have a kraken x ultralight model and after it was delivered to me i installed the 7.1 surround sound drivers using the code given in the box. While i recorded some of my games using obs and also Nvidia experience both did not record the sound. I noticed by switching the audio to realtek drivers and it recorded the sound. I would like to know if i can record my games using the razer 7.1 drivers. Help needed. Okay. I fixed similar problem for my headset. Go to the Audio settings in Windows 10. At the bottom of the page there will be button called something like [Additional Sound Settings]. There you want to set NVIDIA Container output to the Realtek device. (I might be wrong, but i think that your 7.1 verison is a different device, yes?) If your Krakens is one device then i don't know how to help you, sorry.

4
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4 years ago
A
AArgusInsider Mini
posted in Audio

No sound on records when using THX Spatial Audio

So, if someone has the same problem i found how to fix it: Go to the Audio settings in Windows 10. At the bottom of the page there will be button called something like [Additional Sound Settings]. There you want to set NVIDIA Container output to the Razer Nari (Ultimate) - Game. This helped me.

2
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4 years ago
A
AArgusInsider Mini
asked in Razer Support

Basilisk V3 Pro & Mouse Dock Pro. Low and wierd DPI after Windows startup

Strange, never seen such issue. How many profiles you have in Synapse? Maybe there’s some profile bound to specific app, that is starting with OS? You can also try clean Synapse reinstall, but I’d also update Chipset drivers and BIOS for your motherboard. Uninstall Synapse Download & run this tool: https://rzr.to/Tf53xj to remove any razer drivers/leftovers Then restart your PC After reboot install Synapse again (as administrator). I have two profiles, one of them is bound to some games that can’t handle 4000hz pooling rate, but none of them are starting with OS. Either way, pooling rate is the only difference between them.BIOS and Chipset drivers could be the culprits since i am on a fresh and somewhat unstable AMD AM5 platform. BIOS updates are not available (only beta versions, not going to update to them).Updating Chipset drivers didn’t help.Uninstalling Synapse and removing razer drivers/leftovers also didn’t help. Problem stayed the same, so did the re-plugging fixA

17
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6 months ago
A
AArgusInsider Mini
asked in Razer Support

Basilisk V3 Pro & Mouse Dock Pro. Low and wierd DPI after Windows startup

Through all the risks of beta BIOS and pain of redoing my memory timings I updated my BIOS. Still no change. Problem stayed the same. Fix did too. It is weird that there was a couple of months of it working as intended and then just suddenly breaking without any updates(only windows maybe but they are hard to track)Open for suggestions. Would love someone from Razer taking a look at this

17
M
6 months ago
A
AArgusInsider Mini
asked in Razer Support

Basilisk V3 Pro & Mouse Dock Pro. Low and wierd DPI after Windows startup

Yeah, I don't know the date though. Was pretty busy at the time and only got some free time. I really don't want to mess with my Windows install. I recently did a fresh install after moving to AM5 and just got it dialed in. I suppose the only thing I can do is to wait for more updates to Windows, Synapse, Firmware, BIOS and chipset drivers. Some of it may fix the issue.Or should I write straight to Razer? Sorry, but I can't figure out if you work for them or you just commited to helping people

17
M
6 months ago
A
AArgusInsider Mini
asked in Razer Support

Basilisk V3 Pro & Mouse Dock Pro. Low and wierd DPI after Windows startup

Will do. I'll write here if I find I fix. Thanks for help

17
M
6 months ago
A
AArgusInsider Mini
asked in Razer Support

Basilisk V3 Pro & Mouse Dock Pro. Low and wierd DPI after Windows startup

So, looks like there is no fix. Here is Razer Official Support Reply: Razer Support (Arthur) via My Support27-Jul-2023 12:44 AMHi [my name],We value your support and we’re thankful that you’re a part of the Razer community.However, as part of our ongoing security measures, we apologize for not being able to provide further support for your Razer product.Despite this, we would still like to help by directing you to our website, which contains extensive troubleshooting guides and comprehensive product information.Kindly refer to www.razer.com for all your information needs.Thank you for your kind understanding of this difficult circumstance that we are in.Take care, but most importantly, stay safe.Best Regards,ArthurRΛZΞR Technical SupportFor Gamers, By Gamers.

17
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6 months ago
A
AArgusInsider Mini
asked in Razer Support

Basilisk V3 Pro & Mouse Dock Pro. Low and wierd DPI after Windows startup

I have the same issue with my new cobra pro and dock pro...did they offer any solution for you or you already fix it? Sadly no. I still have to replug it every time i start my PC. Hoping there will be an update to Synapse/Firmware/Windows that fixes it.I also tried seeking help in Razer subreddit and did a lot of testing with them but all i have acomplished is “will report the issue to the proper channels” from some Razer employee. I guess only thing you can do is wait

17
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6 months ago
A
AArgusInsider Mini
asked in Razer Support

Basilisk V3 Pro & Mouse Dock Pro. Low and wierd DPI after Windows startup

I checked a lot on the Internet in the past two days, and found that many people have similar situations. This is obviously not an isolated case, but a product defect problem. It's been almost a year since the product was launched, and their engineers still haven't done anything. Can't believe they keep selling this for $69.99 I feel you. That is indeed disappointing.Do you by any chance also using AMD's AM5 platform?

17
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6 months ago
A
AArgusInsider Mini
asked in Razer Support

Basilisk V3 Pro & Mouse Dock Pro. Low and wierd DPI after Windows startup

Issue was finally fixed with new firmware update to version 2.00.03 R1 for the mouse and new firmware update to version 1.00.00 R9 for the Dock

17
M
6 months ago

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