Replies posted by ivan.yu | Razer Insider

Replies posted by ivan.yu

47 Replies

low351
low351Insider Mini
asked in Razer Synapse

Updated to Synapse v 3.8.228.22313 still same issue with WMI

Quoting Peter8UK’s method, you can check what process is actually calling WMI by checking event viewer’s process ID vs task manager’s process ID  

4
low351
1 year ago
A
AnnettaCloverpawInsider Mini
asked in Razer Synapse

Synapse 3.8.0228.022313 Still broken, doing boot loops

It seems both Razer Central and Razer Synapse are now updated.Razer Central 7.9.1.485Razer Synapse 3.8.228.22313

2
ivan.yu
1 year ago
dekades
dekadesCommunity Cowboy
posted in Razer Synapse

Synapse 3 High CPU/WMI Provider Service

For this issue, think about it, probability wise, there is actually no way for Razer to not experience the problem.Reason being, lots of  customers reported the same problem, but these customers are all on different environments, Win 11 vs Win 10, with Avast vs without Avast, with latest Windows Update vs without, with only Razer keyboard vs. Keyboard + Mouse + other gadgets.I would be interested in knowing what kind of environment Razer support and development teams are on, that  allegedly does not experience this problem.  

49
N
4 months ago
T
TheKukitos
posted in Razer Synapse

Ryder Synapse 3 40 to 100% CPU usage WMI Provider Host

It seems both Razer Central and Razer Synapse are now updated.Razer Central 7.9.1.485Razer Synapse 3.8.228.22313 

95
N
4 months ago
HGMRB
HGMRBInsider Mini
asked in Razer Synapse

Issue Update/Install and Defender

I do not use Windows AV (I use Norton).  In Norton, I can specify a trusted process (e.g. IB TradeStation, which also auto updates frequently) so the process is allowed to replace files. Not sure whether Windows AV has the same.  I guess Windows AV does not think Synapse should be a trusted process :-) 

2
HGMRB
1 year ago
dekades
dekadesCommunity Cowboy
posted in Razer Synapse

Synapse 3 High CPU/WMI Provider Service

Hello Everyone! A new update for Synapse has just been released (V3.8.228.22313). To update, launch Razer Synapse 3, click on the Setting button in the top right corner, select About, and check to see if the version is V3.8.228.22313 to confirm that you have the most recent update. If not, click "Check for Updates". The update as it is being released gradually by region. Please regularly check if you can manually update your Razer Synapse 3 to version V3.8.228.22313. Would love to but, I and it seems many others can’t even open Synapse to manually do anything. There probably wouldn’t be as much frustration if it ever actually opened instead of boot looping up 300 icons in the task tray. Like this?  From another member’s 

49
N
4 months ago
dekades
dekadesCommunity Cowboy
posted in Razer Synapse

Synapse 3 High CPU/WMI Provider Service

The latest update to version 3.8.228.22313 fixed the issue. Great work guys. I appreciate it. Where did you get the 3.8.228.22313 ? 😭 I was manually checking for updates each day, until it showed up yesterday :) Open Synapse, go to Settings > About and click “Check for updates” button. The thing is… i can’t open Synapse at all :/ Not sure if this helps, but worth a try.https://mysupport.razer.com/app/answers/detail/a_id/1708/~/how-to-re-install-razer-synapse-3-%26-2.0-on-windows Then download the installer again, if lucky, it can pick up the latest update when installer runs.https://www.razer.com/synapse-3 I am with you 100% on this issue.  Told it has been rolled out region by region, but when I asked support, they told me which region has been rolled out, is information that cannot be shared.  

49
N
4 months ago
dekades
dekadesCommunity Cowboy
posted in Razer Synapse

Synapse 3 High CPU/WMI Provider Service

that doesn’t work for me.  Did you VPN to become a UK IP before running the installer?

49
N
4 months ago
T
TheKukitos
posted in Razer Synapse

Ryder Synapse 3 40 to 100% CPU usage WMI Provider Host

Thanks to info from Peter8UK The actual installer RazerSynapseInstaller_V1.12.0.385 is the same everywhere in the world.  I did “fc /b” compare on different files, and they are all the same. Whether it is https://www.razer.com/gb-en/synapse-3  or https://www.razer.com/hk-en/synapse-3 or https://www.razer.com/us-en/synapse-3 The key is, before you run the installer, you need to be a UK IP address, then it will go download the new version.  Maybe only the UK server is hosting the new version at the moment. I VPN to UK before running the installer, and it picked up the new version.  

95
N
4 months ago
dekades
dekadesCommunity Cowboy
posted in Razer Synapse

Synapse 3 High CPU/WMI Provider Service

The actual installer RazerSynapseInstaller_V1.12.0.385 is the same everywhere in the world.  I did “fc /b” compare on different files, and they are all the same. Whether it is https://www.razer.com/gb-en/synapse-3  or https://www.razer.com/hk-en/synapse-3 or https://www.razer.com/us-en/synapse-3 The key is, before you run the installer, you need to be a UK IP address, then it will go download the new version.  Maybe only the UK server is hosting the new version at the moment. I VPN to UK before running the installer, and it picked up the new version.  

49
N
4 months ago
T
TheKukitos
posted in Razer Synapse

Ryder Synapse 3 40 to 100% CPU usage WMI Provider Host

It seems only a handful of people managed to get this not-yet-public update.I tried check for updates (nothing), tried installing again with latest installer (nothing).Razer support said this is being rolled out region by region.  I have tried VPN to Australia, Singapore, Hong Kong, USA, and still am not able to pick up this update.

95
N
4 months ago
dekades
dekadesCommunity Cowboy
posted in Razer Synapse

Synapse 3 High CPU/WMI Provider Service

It seems only a handful of people managed to get this not-yet-public update.I tried check for updates (nothing), tried installing again with latest installer (nothing).Razer support said this is being rolled out region by region.  I have tried VPN to Australia, Singapore, Hong Kong, USA, and still am not able to pick up this update.

49
N
4 months ago
T
TheKukitos
posted in Razer Synapse

Ryder Synapse 3 40 to 100% CPU usage WMI Provider Host

  I didn't really download the so call new update. This are the software versions that I am currently using. It seems got to do with Razer side (not very sure). You are still on the old CPU hogging version 3.8.209.20311 Synapse  

95
N
4 months ago
T
TheKukitos
posted in Razer Synapse

Ryder Synapse 3 40 to 100% CPU usage WMI Provider Host

  I was able to install the new update. (right clicked Synapse icon and clicked Check for Updates) CPU usage is back to normal. Can you disclose which country you are in?  I’ll try VPN to see whether it makes any difference.

95
N
4 months ago
T
TheKukitos
posted in Razer Synapse

Ryder Synapse 3 40 to 100% CPU usage WMI Provider Host

In addition to check for update, I have explicitly turned on auto update, it does not detect any new version.I then re-downloaded the installer and re-install Synapse 3 again, it is still the old CPU hogging version. 

95
N
4 months ago
T
TheKukitos
posted in Razer Synapse

Ryder Synapse 3 40 to 100% CPU usage WMI Provider Host

No new version found when I check for update. 

95
N
4 months ago
T
TheKukitos
posted in Razer Synapse

Ryder Synapse 3 40 to 100% CPU usage WMI Provider Host

Good news guys.. Seems the issue has been resolved. I didn’t do anything (I guess is auto update?) and the CPU high usage is gone.. Sharing my support update on this issue and the working version of Synapse (3.8.0228.022313). Hello, Andy, Good day!  Thank you for keeping us updated with your Razer concerns, Good news, we are delighted to inform you that the latest version of Synapse, 3.8.0228.022313, fixes the issue with CPU consumption issue for Razer Synapse 3.  Let us know if that resolves the issue with your Synapse and let us know if we can now close the case.  We are looking forward to your feedback.  All the best, Michelle Razer Technical Support Where can you download this update?  I tried Check for Update from within Synapse.  I also tried to manually download from https://www.razer.com/synapse-3 Both places are still on old version.

95
N
4 months ago
dekades
dekadesCommunity Cowboy
posted in Razer Synapse

Synapse 3 High CPU/WMI Provider Service

I believe that it is a bigger issue than just razer software! Maybe WMI is here the service that leads other services that communicate with to make requests again and again…. something like that! I don’t know where to go from here my pc is on his knees and nothing i ve tried fixed it! Have you tried restarting WMI or disable WMI?There are multiple workarounds suggested in this forumhttps://insider.razer.com/razer-synapse-29/ryder-synapse-3-40-to-100-cpu-usage-wmi-provider-host-41995Restarting WMI is working for me, not that I like doing it every day.

49
N
4 months ago
T
TheKukitos
posted in Razer Synapse

Ryder Synapse 3 40 to 100% CPU usage WMI Provider Host

Sharing my support ticket update on this issue, I received below response on my support ticket. Hi Ivan,As of the moment, no ETA was provided yet. Please be advised that the logs that we are asking previously are the necessary information that we needed for the investigation. Need not worry, as mentioned, we respect your decision not to provide those details. You may try checking for Synapse updates in case an update will be released to fix the issue. How to manually check for updates on Razer Synapse 3Thank you for choosing Razer.Sincerely,Razer L2 Support

95
N
4 months ago
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TheKukitos
posted in Razer Synapse

Ryder Synapse 3 40 to 100% CPU usage WMI Provider Host

Same here, I haven’t found any release notes at all. Usually you can deduce some “inspiration” on what might have changed and might have caused our WMI-CPU load problems. Yes, but the bottom line is… if the website can’t keep pages correct and version updated even after a week, then overall quality of “work” is lacking something. Sidenote: Early days (1997) of the Visual Studio suite, my company was checking to see if it was ok for production use. Still remember the sinking feeling when the splash screen for program came up at startup and there was spelling errors in it… not a good start… There is an option to turn off Razer start up splash screen.

95
N
4 months ago
T
TheKukitos
posted in Razer Synapse

Ryder Synapse 3 40 to 100% CPU usage WMI Provider Host

I tried but cannot find any release notes.Even if you use the older installer, during installation, you will immediately get upgraded to V1.12.0.385/     

95
N
4 months ago
T
TheKukitos
posted in Razer Synapse

Ryder Synapse 3 40 to 100% CPU usage WMI Provider Host

If I decide that the required logs are too privacy invasive and do not feel comfortable providing  them, the ticket will not be investigated. You can unpack the Support file, as it’s zip archive containing a lot of txt files / logs. So you can check and decide if it’s privacy invasive or not :) The file “System Info And Programs.txt” in SynapseLogs.zip contains every installed program, their installed dates, and versions. The file “MSInfo.log” in SynapseLogs.zip contains machine details like BIOS, CPU, RAM, Time Zone, mother board manufacturer, etc.  All network interface MAC addresses are also captured inside the file “MSInfo.log” in SynapseLogs.zip

95
N
4 months ago
T
TheKukitos
posted in Razer Synapse

Ryder Synapse 3 40 to 100% CPU usage WMI Provider Host

If I decide that the required logs are too privacy invasive and do not feel comfortable providing  them, the ticket will not be investigated. You can unpack the Support file, as it’s zip archive containing a lot of txt files / logs. So you can check and decide if it’s privacy invasive or not :) The file “System Info And Programs.txt” in SynapseLogs.zip contains every installed program, their installed dates, and versions.The file “MSInfo.log” in SynapseLogs.zip contains machine details like BIOS, CPU, RAM, Time Zone, mother board manufacturer, etc. 

95
N
4 months ago
T
TheKukitos
posted in Razer Synapse

Ryder Synapse 3 40 to 100% CPU usage WMI Provider Host

The file “MSInfo.log” in SynapseLogs.zip contains machine details like BIOS, CPU, RAM, Time Zone, mother board manufacturer, etc. 

95
N
4 months ago
T
TheKukitos
posted in Razer Synapse

Ryder Synapse 3 40 to 100% CPU usage WMI Provider Host

The file “System Info And Programs.txt” in the SynapseLogs.zip contains every installed program, their installed dates, and versions.

95
N
4 months ago

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