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Shout out to our Razer Support Rockstars

Our best-in-class Customer Support Team works hard to offer the best customer experience possible. Read what people are saying about our Team and celebrate their wins by sharing your experience with our Customer Advocacy Team on Razer Insider.

  • 198 Threads
  • 37 Replies
198 Threads
trendquickDandelion608
trendquickDandelion608Insider Mini
asked in Shout out to our Razer Support Rockstars
Great customer support!!!

I got a issue with my viper v2 pro mouse dongle. The team reached out to me real quick and helped to solve the problem in a few days. I really appreciate the efficient response.

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trendquickDandelion608
HiddenPsyche07
HiddenPsyche07Insider Mini
asked in Shout out to our Razer Support Rockstars
Razer Support is Awesome!

Shout out to Razer Support for being swift and kind to Razer account holders! Great job at guiding us, it was never hard to understand how to troubleshoot, and when all else fails they do have more support to give until your issue is resolved. Kudos! 💕 ✨ 

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HiddenPsyche07
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PrestoneanInsider Mini
posted in Shout out to our Razer Support Rockstars
Thanks so much for the quick Facebook Support

I have the BlackWidow v4 - so of course when it starts typing keys I didn’t push, and miss the ones I did push… I get concerned.  Top that with, this is already my replacement board, cuz the first one developed the same problem after several months.  I pinged the FaceBook chat, skeptical I would be able to get any support.  SURPRISE - I immediately received support, and they opened up a new case for the problems I’m having now.  Excellent response - thanks for being there where I was.

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hitSuperPinkAMETHYST821
hitSuperPinkAMETHYST821Insider Mini
posted in Shout out to our Razer Support Rockstars
shoutout to razer support

Just here to thank the support team, quick answer and very helpful. Thanks 

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hitSuperPinkAMETHYST821
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RbrtHlmsInsider Mini
posted in Shout out to our Razer Support Rockstars
Swollen Battery Support On Reddit

I have a Razer Blade 15 (2020). It’s a great gaming laptop, but sadly I noticed the left touchpad button stopped clicking. I Googled and found that a swollen battery is a common culprit. I popped the back panel off and sure enough the battery was swollen up like a balloon. I contacted Razer Customer Support through Reddit and they quickly escalated my case. I don’t have my new battery yet, but I’m optimistic. I’d much rather buy from the original manufacturer than from a third party dealer. Thanks, Razer!

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RazerSpotInsider Mini
posted in Shout out to our Razer Support Rockstars
razer support from facebook

I can't stress enough how helpful razer support help on Facebook messenger. Super nice people. I highly recommend their products since their support is definitely 5 stars!

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tomyasch
tomyaschInsider Mini
posted in Shout out to our Razer Support Rockstars
Very satisfied with Razer Support

I asked for help with my Basilisk V3 Pro and Mouse Dock Pro on reddit. Got an immediate response, turned out that I haven’t ever updated my mouse’s firmware. Problem solved in half an hour. I’m very happy with the support provided.

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HellfireGamaInsider Mini
posted in Shout out to our Razer Support Rockstars
Fastest and easiest Custumer support .

Just here to thank the guys at customer support. The fastest ever. Got my code working in less than 5 minutes.

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UnfairMode
UnfairModeInsider
posted in Shout out to our Razer Support Rockstars
Problems to log in on the Razer Insider's Forum.

Two weeks ago the forum was attacked by bots with advertisements and spam. The moderators managed to delete and block several bot accounts and deleted many spam topics. However, when they deleted/banned/blocked many accounts, they accidentally banned mine. As I couldn't log in here, I managed to speak to Razer's support team via the Reddit website. They treated me very well there and after a week of conversations and exchanging information, they solved my problem and now I'm back to share experiences and help the community. Thank you Razer's Support Team.

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UnfairMode
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LukasPotomaInsider Mini
posted in Shout out to our Razer Support Rockstars
Razer Support fixing Basilisk V3 x Hyperspeed onboard memory not working

I got the Basilisk V3 x Hyperspeed and i relized that the thumb button |multi-function trigger| wasn`t working unless Synapse was running in the backgroung. Also the Chroma RGB or keybinds wouldn`t store onto the onboard memory. I contacted the Reddit Razer Support group and they helped me resolve the issue.The fix was pretty simple, i just had to CLEAN reinstall Synapse.Clean reinstallation is different than regular reinstallation because with CLEAN you delete every single file that your compure downloaded from razer and when you install it back, it`s like you`re installing it for the first time. Here`s a link for clean reinstallation of Synapse: Shout out to reddit support group, i had my problem fixed in a day. Now I can game all I want without any problems and even if a problem shows up, I know who to contact :3  

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RazerSpotInsider Mini
posted in Shout out to our Razer Support Rockstars
razer help using facebook messenger

Amazing support using razer chat on the Facebook page. Helped me a lot and was very friendly 

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DFRESCOInsider Mini
posted in Shout out to our Razer Support Rockstars
Razer Twitter X Customer Service.

Thank you for taking care of my issue, you guys are awesome!

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C0NR_Insider Mini
posted in Shout out to our Razer Support Rockstars
Razer Twitter Support Rocks!

I just bought my first keyboard, a Razer BlackWidow Lite TKL, and had a question about keycap swaps. Upon inquiring, I couldn't decipher the serial number,  I tried for a good 15 minutes with any combination that looked similar. The Razer support team was able to get my keyboard registered in a couple of minutes by walking me through the characters for the serial number.The support member also advised me of the warranty policy, which I wasn't familiar. Any question I had was answered quickly and completely, as a novice to keyboards, it's refreshing to have helpful resources like your Twitter support. I feel good about supporting a company that is eager to put a customer at ease, even if it is something as small as registering a product.  Thank you 

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jpallstarx10Insider Mini
posted in Shout out to our Razer Support Rockstars
YOU GUYS ARE AWESOME!

Thank you all for everything you guys have done for me! You guys have helped me when my headset stopped working and sent out a replacement! And now after we got the Kiyo Pro you helped when I lost my code for my Virtual Light! Keep being amazing! I love being a part of this community! I will always recommend Razer products for life!

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Ultramarinesleeknexus270
Ultramarinesleeknexus270Insider Mini
posted in Shout out to our Razer Support Rockstars
awesome customer support

Friendly and helpful support staff that quickly solved my issue and helped with questions about my possible future purchases in the most professional way!

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Ultramarinesleeknexus270
Folodolo
FolodoloInsider Mini
posted in Shout out to our Razer Support Rockstars
Customer Service

I messaged razer support on messenger regarding my malfunctioning mouse and they immediately jumped on my case, very thankful to their customer service

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Folodolo
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AIzzerGeeeInsider Mini
posted in Shout out to our Razer Support Rockstars
Razer support team

Razer does not disappoint at all. They are very responsive when you need help with their products. I really commend their service.

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GetJynx
GetJynxInsider Mini
posted in Shout out to our Razer Support Rockstars
best of best

Razer helped me with all my Razer Products and for one they haven't disappointed me at all, there is no Gaming Peripheral Company better than Razer, Truly Number 1 in the Marketing and in Gaming Peripherals!

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GetJynx
SILEXZUTZ
SILEXZUTZInsider Mini
posted in Shout out to our Razer Support Rockstars
Excellent support , Fast services

First of all , I posted on reddit a question about my keyboard, nobody could help, until they offered to help, and answered my concerns.After that, the next week I kept in mind they are a good support, so I messaged them if they can verify a mouse if it’s authentic. They helped me a lot.Good answers, fast replies, nice team.

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SILEXZUTZ
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danbo24Insider Mini
posted in Shout out to our Razer Support Rockstars
Really good support!

My keyboard became unresponsive and I was at a loss, so I posted on X and Razer Support helped me out.They helped me quickly and accurately and fixed my keyboard without a hitch.They are my hero without a doubt.

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themobilelegendsheros
themobilelegendsherosInsider Mini
posted in Shout out to our Razer Support Rockstars
Support

Really good support

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sharpRUBYLightCoral143
Albi_Barti
Albi_BartiInsider Mini
asked in Shout out to our Razer Support Rockstars
Really good support!

I have had a problem of Synapse not detecting my mouse, so I went to their Reddit group and posted a question. People tried to help, but only Razer Support could help me. They asked some questions and I have had to send them a file, but it was all worth in the end. They replied really fast, which I appreciate!

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Albi_Barti
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DragonsRageAlexInsider Mini
posted in Shout out to our Razer Support Rockstars
Amazing Customer Service

Just had a really amazing experience chatting with someone on the Razer Support team via Twitter. They were really helpful and patient, we were able to solve the issue. I cannot recommend these guys enough if you need help with anything, send them a message, they are truly amazing!

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alleyMagicPotionbiz537
jliriano21
jliriano21Insider Mini
posted in Shout out to our Razer Support Rockstars
Thanks to razer social media support!

Thanks to razer social media support, Helping me Expedite , my return.

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jliriano21
firstEMERALDKeyLime507
firstEMERALDKeyLime507Insider Mini
posted in Shout out to our Razer Support Rockstars
Thanks to razer social media support!

Big shout out to Razers social media support team. They replied to my post on X about my battery swelling and got me setup with a support ticket. Something I didn’t think would be supported because I was out of warranty. They were quick to respond and very kind in their approach. 10 stars across the board! 

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firstEMERALDKeyLime507

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