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Shout out to our Razer Support Rockstars

Our best-in-class Customer Support Team works hard to offer the best customer experience possible. Read what people are saying about our Team and celebrate their wins by sharing your experience with our Customer Advocacy Team on Razer Insider.

  • 147 Threads
  • 26 Replies
147 Threads
EMILIA57K
EMILIA57KInsider Mini
posted in Shout out to our Razer Support Rockstars
best support team

my viper v2 pro had some scroll wheel problems, it took them no time to replace my device, replied super fast, was a very nice person, and can’t thank them enough for solving my issue!!

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EMILIA57K
10 months ago
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tiendeyInsider Mini
posted in Shout out to our Razer Support Rockstars
Perfect support

A few days ago I had a problem with my mouse. I was helped quickly and professionally by Razer.Aero. Wishing all the best to Razer.Aero and the support team.best regard, 

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trinacria7
11 months ago
Enigmatic97
Enigmatic97Insider Mini
posted in Shout out to our Razer Support Rockstars
Razer suppport is a big help

2 days ago I was having problem with my account, but Razer.Zionzedd help me resolve it. Thank you, I truly appreciate it. I rate our Razer support with 5 stars.

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Enigmatic97
11 months ago
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Farada74Insider Mini
asked in Shout out to our Razer Support Rockstars
Great support

Thank you for a great support. I have received a new headphones due to a total failure of my Raze Nari Ultimate. All has been solved in just one week. Five stars for you!!!

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F
11 months ago
linkPurpleMunsellhit640
linkPurpleMunsellhit640Insider Mini
asked in Shout out to our Razer Support Rockstars
Reddit support were great

Was initially concerned about dealing with support. I can usually figure out issues on my own, and when I can’t, company tech support tend to suggest the very basic “try turning it off and on again” advice. Made a Reddit thread asking other customers for help, the Reddit customer support team reached out in private almost immediately and worked with me for a few hours to fix most of the problems I had. I had one issue left that didn’t seem to be something I’d be able to fix on my end, so they recommended requesting a replacement. I was hesitant at first since I don’t like resorting to the returns/refund/replacement processes, and asked if this was a known issue with the model I bought. They were honest and told me it was an issue they hadn’t seen before and was likely a hardware fault, which I really appreciated. Took their advice and ordered a replacement and as expected the problem was fixed. The support team I interacted with were quick, to the point and friendly. I didn’t feel like

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linkPurpleMunsellhit640
11 months ago
arthurboss
arthurbossInsider Mini
posted in Shout out to our Razer Support Rockstars
yet another shout out to Razer.Zionzedd!

Big thanks to @Razer.Zionzedd for being quick to respond and of great help so far on my support request here: https://insider.razer.com/inbox/conversation?with=164583 As a new Razer customer, it is of utmost importance to me to know that I am backed up by the brand support when needed, even though I am located in a market where Razer has not yet covered locally, I couldn’t be more glad knowing that I can reach out on the online forum and am treated well as a customer by such great customer service. Thank you and wish you great success!

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arthurboss
11 months ago
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Pistachiolabsolo676Insider Mini
posted in Shout out to our Razer Support Rockstars
Reddit support really helped

I was having trouble with the website so I turned to reddit for help with my quick question. I didn’t expect help, I expected to be downvoted like much of Reddit does….Instead the support team approached me in DM and helped me solve my issue! It was such a nice surprise. It’s two huge thumbs up from me. Super awesome to have someone reach out and show they care!

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P
11 months ago
S
ShaDoX06Insider Mini
posted in Shout out to our Razer Support Rockstars
shoutout to Razer.Zionzedd !

Outstanding help, he answered me everyday and gave me news about every little issues that i had. Shoutout to him for being so helpful! :)

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S
11 months ago
techGARNETCoolGrey418
techGARNETCoolGrey418Insider Mini
posted in Shout out to our Razer Support Rockstars
A Huge Thank You to Razer.Zionzedd!

Thank you so much for fast response, really appreciated your help! He DM me as soon as he can! Such an amazing support service! 

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techGARNETCoolGrey418
11 months ago
K
KaitarFettInsider Mini
posted in Shout out to our Razer Support Rockstars
Big Thanks to Razer.Aero

Just want to take this time to send a big shout out to Razer Aero for their assistance with a question I had regarding Razer product. They provided all the assistance I required and cemented me with Razor even further with not only their products but with the high caliber of customers service. Thank you again!

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K
11 months ago
A
alcuin02Insider
posted in Shout out to our Razer Support Rockstars
Outstanding support!

Hi Razer․Aero , outstanding supoort! Solved my problem in no time, Thank You!  

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A
11 months ago
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yk_monsuuuInsider Mini
posted in Shout out to our Razer Support Rockstars
Razer Supportへとても感謝

Thank you very much for being so polite and kind and taking the time to teach me. Thank you for understanding what I wanted to convey even though we were talking using a translation app...!

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Y
11 months ago
6
632135H10101906Insider Mini
posted in Shout out to our Razer Support Rockstars
Shoutout to Razer Support (Alyanna)

Thank you so much to the Razer Support team and Alynna for helping me fix my Razer Ornata Chroma keyboard . My keyboard was having issues with the lighting and not working. With her help, I was able to get back to enjoying my time with my pc. Huge shoutout to Alyanna and the Razer Support Team. 🙏

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6
11 months ago
shyy_boii
shyy_boiiInsider Mini
posted in Shout out to our Razer Support Rockstars
Excellent support from Razer's FB team & Acro RMA

I ranted about how Razer has no service centers in India in a Facebook post of theirs and the Razer FB team reached out to me immediately asking about my bad experience. Once I explained my situation to them, they were kind enough to support me over the next few months (as I login to Facebook VERY rarely). They told me to ship my mouse to Acro RMA in Delhi, and once I did, my defective mouse was verified, and I got a new one in my mail just a few days later. My mouse had been defective for years and I wish I had done this sooner! Anyway, I’m glad Razer reached out to me, and I was able to get a new mouse. I’m thoroughly satisfied with Razer’s support. My perception of the brand has definitely gotten better.

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shyy_boii
11 months ago
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Skalion89Insider Mini
asked in Shout out to our Razer Support Rockstars
very quick reddit team, perfect support

Shoutout to the great team dealing with my problem on Reddit. Super quick replies, multiple replies per day.Definitely how customers support should work! Great job to everyone involved!

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S
11 months ago
fastlinkAntiqueBrass551
fastlinkAntiqueBrass551Insider Mini
posted in Shout out to our Razer Support Rockstars
razer support great

My support person would DM every time I left a message in less then 8 hours each 

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fastlinkAntiqueBrass551
11 months ago
W
WeAkBlOoDInsider Mini
posted in Shout out to our Razer Support Rockstars
Razer support team Excellent service

I had to say i never had big issues with thier products so never had to contact them. I did saw a thread were i asked a question about a little issue i had. Almost instant response that i could dm for help and i told them it wasnt a big deal but they told me the product should work excellent so they were ready to help. Explained it al, fast response, profesional response and service. Quick, friendly and also solution thinking does not miss with the support employees. Just Excellent :D

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W
1 year ago
CiriSW
CiriSWInsider Mini
posted in Shout out to our Razer Support Rockstars
Razer Team 💚🐍

As soon as I mentioned that I was having a problem about my mouse software under one of their posts on Twitter, they immediately took care of me. Even though my problem has not been solved yet, my love to the hardworking Razer support team for being so fast and attentive 💚🐍

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CiriSW
1 year ago
Ipodkiller1
Ipodkiller1Insider Mini
posted in Shout out to our Razer Support Rockstars
Fast reaction of the customer service

The support service answered in less than 24 h

1
zzvzn
1 year ago
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bestbioblogsInsider Mini
posted in Shout out to our Razer Support Rockstars
Fantastic experience with the Facebook Messenger

I had an excellent experience with the Facebook Messenger support team for the Razer page. The team member diligently attempted to troubleshoot my device, although we were ultimately unable to resolve the issue. They helped me identify that the problem likely stemmed from accidentally purchasing an Amazon "renewed" device, thinking it was from the same listing as my previous official Razer purchase.To address my predicament, the support team member initiated a support ticket for me. Given that my non-working mouse left me unable to access support via Synapse, this was a crucial step. I am highly satisfied with the assistance I received and have high hopes that the troubleshooting support team can offer further assistance. Nevertheless, even if my non-working mouse issue remains unresolved and I must consider it a loss, I am content with the outcome of my Messenger conversation. Fortunately, I was able to find a working mouse in my "spare mice" collection, leaving me satisfied with the

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B
1 year ago
FIENDWARCHIEF
FIENDWARCHIEFInsider Mini
asked in Shout out to our Razer Support Rockstars
SUWU SHOUT OUT

YALL DOING A GREAT JOB WITH THESE LAPTOPS THANK YOU FOR THINKING ABOUT US GAMERS 

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FIENDWARCHIEF
1 year ago
KikaruSatomii
KikaruSatomiiInsider Mini
posted in Shout out to our Razer Support Rockstars
Awesome support!

Awesome support from the FB page, very helpful in friendly. Razer is thee  best

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KikaruSatomii
1 year ago
SpringGreenrushwatch858
SpringGreenrushwatch858Insider Mini
asked in Shout out to our Razer Support Rockstars
Reddit team is the best!

I had been talking to the team at Reddit, and they are simply the kindest people! I suspected the battery on my Blade 15 had been swelling, so I reached out to them for help.They were all super helpful, advised me on how to take out the battery and it was such a nice experience talking to them.Many thanks to:Archie B.Aadeen B.Marc C.Christine B.Desmond D.Jeff L. Love you all!

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SpringGreenrushwatch858
1 year ago
Y
YukinoAkashiyaInsider Mini
posted in Shout out to our Razer Support Rockstars
Good Job for Razer Utilizing Facebook as Customer Service Platform!

Just wanted to share to you guys my experience with Razer FB Support! Today, I was hesitant from continuing my purchase of Razer Deathadder V3 Pro since I ordered it from an overseas merchant since here in our country, they aren’t selling the 4k HyperPolling dongle, so I included it as well on my purchase, I was hesitating if Razer would acknowledge the Warranty for international purchases since there’s proper system here in our place. Initially I don’t know where to reach out about my concern, then I remember to just message the Razer Facebook page, and wow, after just a few minutes, they are already replying to me, really different from other companies that would tell you to just email instead, and you’ll get a dull response (ehem AS**) Just a bad experience from them since it took me 1 month just to clarify one of my product if it has the feature I’m looking for. But this isn’t about them, this is about Razer’s FB Support! You really rock, you already know what to answer about my qu

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Y
1 year ago
P
PleaseNoUwUInsider Mini
asked in Shout out to our Razer Support Rockstars
Razer Facebook support is great!

Messaged about a small issue, chatted for a minute, and got a ticket in! Super helpful and friendly. 10/10.

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P
1 year ago

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