Shout out to our Razer Support Rockstars

The twitter support team were so quick and helpful, helped fixed my issues that me bugging me for WEEKS, really restored my faith in razer, keep up the works guys you’re all smashing it!!

THANK YOU RAZER, for finding your gems in the customer support department. The  way i got talen Care of is the reason that i ALLWAYS look at your products and use them no other brand. Is like to give a BIG shoutout to you all thanks 4 all good gard work you put in towards my  better experience of my favorite brand. regards Sebastian in sweden

Cheers to Razer's support!I was impressed by the prompt and sincere support response. I TWEETED ABOUT IT ON TWITTER, BUT THEY LISTENED TO MY CONSULTATION AND EVENTUALLY SOLVED THE PROBLEM. I really appreciate it. I will be a Razer user for the rest of my life.good luck razer! 

I want to thank Razer | PeaWonMaster and Razer | SoloWingPixie for reaching out on Reddit and helping resolve my THX audio issues with the synapse update.  I am so happy to have the amazing sound quality back!   Thanks also for link here from Razer | Ten.Best Wishes to all,Mysticalmaid

Reply me very fast. Very nice person and helped out a lot. Very big thanks to him because i have been trying to reach out to someone and he was there to help. 

Had trouble connecting a new Razer 17 laptop via Wi Fi. Support went head over heel to assist and advice.excellent, responsive support. Reference # (*Omitted for security purposes) Long process, but I learned a lot from it and revived old knowledge in a former technicians brain! Thanks for that you guys in support! (*Omitted the email address for security purposes)

This razer support name Lydia helped me throughout my concern. Hope someone from higher ups in razer promote or give bonus to this person hahaha. She’s so accommodating and really understands my frustration. Kuddos to you!!!!

Thank you for your quick support.Had hard time identifying the serial number because of the font.  Thanks to RΛZΞR | Fresh_Beast, u/RazerCustAdvocacy  from Reddit checked the serial number and took care of it quickly. 

Even if it took a while, and being kept in a loop of same messages I would like to thank Razer Support over Twitter and on the website as well for the time and efforts to solve the problem with the THX USB Audio Device(Kraken Tournament Edition) Issues that me and the others had. 

Just wanted to say thanks for reaching out when I asked a question in the reddit thread. It just shows that you do care about your customers and making sure things are working properly. My issue was also fixed. So thank you!

I’ll try and make this short and simple. When I first reached out to Razer Support regarding an issue I was having with my Blackwidow v4 kb with it double-typing, they issued an RMA and that experience was great. Fast forward to two days ago and my second kb started doing the same. Reached out to Razer Support and again, having a great experience so far as they are willing to work with me a second time. This is where is gets better. I then posted on Reddit’s r/razer thread about my issue and disappointment and on the same day, I get an DM from RazerCustAdvocacy expressing their genuine concern about my situation. Several DMs go back and forth and I am super thankful for their team’s responses and support. I wasn’t expecting anything to come out of my Reddit post so with them reaching out to me really shows that they care!

my viper v2 pro had some scroll wheel problems, it took them no time to replace my device, replied super fast, was a very nice person, and can’t thank them enough for solving my issue!!

A few days ago I had a problem with my mouse. I was helped quickly and professionally by Razer.Aero. Wishing all the best to Razer.Aero and the support team.best regard, 

2 days ago I was having problem with my account, but Razer.Zionzedd help me resolve it. Thank you, I truly appreciate it. I rate our Razer support with 5 stars.

Thank you for a great support. I have received a new headphones due to a total failure of my Raze Nari Ultimate. All has been solved in just one week. Five stars for you!!!

Was initially concerned about dealing with support. I can usually figure out issues on my own, and when I can’t, company tech support tend to suggest the very basic “try turning it off and on again” advice. Made a Reddit thread asking other customers for help, the Reddit customer support team reached out in private almost immediately and worked with me for a few hours to fix most of the problems I had. I had one issue left that didn’t seem to be something I’d be able to fix on my end, so they recommended requesting a replacement. I was hesitant at first since I don’t like resorting to the returns/refund/replacement processes, and asked if this was a known issue with the model I bought. They were honest and told me it was an issue they hadn’t seen before and was likely a hardware fault, which I really appreciated. Took their advice and ordered a replacement and as expected the problem was fixed. The support team I interacted with were quick,

Big thanks to @Razer.Zionzedd for being quick to respond and of great help so far on my support request here: https://insider.razer.com/inbox/conversation?with=164583 As a new Razer customer, it is of utmost importance to me to know that I am backed up by the brand support when needed, even though I am located in a market where Razer has not yet covered locally, I couldn’t be more glad knowing that I can reach out on the online forum and am treated well as a customer by such great customer service. Thank you and wish you great success!

I was having trouble with the website so I turned to reddit for help with my quick question. I didn’t expect help, I expected to be downvoted like much of Reddit does….Instead the support team approached me in DM and helped me solve my issue! It was such a nice surprise. It’s two huge thumbs up from me. Super awesome to have someone reach out and show they care!

Outstanding help, he answered me everyday and gave me news about every little issues that i had. Shoutout to him for being so helpful! :)

Thank you so much for fast response, really appreciated your help! He DM me as soon as he can! Such an amazing support service! 

Just want to take this time to send a big shout out to Razer Aero for their assistance with a question I had regarding Razer product. They provided all the assistance I required and cemented me with Razor even further with not only their products but with the high caliber of customers service. Thank you again!

Hi Razer․Aero , outstanding supoort! Solved my problem in no time, Thank You!  

Thank you very much for being so polite and kind and taking the time to teach me. Thank you for understanding what I wanted to convey even though we were talking using a translation app...!

Thank you so much to the Razer Support team and Alynna for helping me fix my Razer Ornata Chroma keyboard . My keyboard was having issues with the lighting and not working. With her help, I was able to get back to enjoying my time with my pc. Huge shoutout to Alyanna and the Razer Support Team. 🙏

I ranted about how Razer has no service centers in India in a Facebook post of theirs and the Razer FB team reached out to me immediately asking about my bad experience. Once I explained my situation to them, they were kind enough to support me over the next few months (as I login to Facebook VERY rarely). They told me to ship my mouse to Acro RMA in Delhi, and once I did, my defective mouse was verified, and I got a new one in my mail just a few days later. My mouse had been defective for years and I wish I had done this sooner! Anyway, I’m glad Razer reached out to me, and I was able to get a new mouse. I’m thoroughly satisfied with Razer’s support. My perception of the brand has definitely gotten better.