Shout out to our Razer Support Rockstars

A few days ago I had a problem with my mouse. I was helped quickly and professionally by Razer.Aero. Wishing all the best to Razer.Aero and the support team.best regard, 

2 days ago I was having problem with my account, but Razer.Zionzedd help me resolve it. Thank you, I truly appreciate it. I rate our Razer support with 5 stars.

Thank you for a great support. I have received a new headphones due to a total failure of my Raze Nari Ultimate. All has been solved in just one week. Five stars for you!!!

Was initially concerned about dealing with support. I can usually figure out issues on my own, and when I can’t, company tech support tend to suggest the very basic “try turning it off and on again” advice. Made a Reddit thread asking other customers for help, the Reddit customer support team reached out in private almost immediately and worked with me for a few hours to fix most of the problems I had. I had one issue left that didn’t seem to be something I’d be able to fix on my end, so they recommended requesting a replacement. I was hesitant at first since I don’t like resorting to the returns/refund/replacement processes, and asked if this was a known issue with the model I bought. They were honest and told me it was an issue they hadn’t seen before and was likely a hardware fault, which I really appreciated. Took their advice and ordered a replacement and as expected the problem was fixed. The support team I interacted with were quick,

Big thanks to @Razer.Zionzedd for being quick to respond and of great help so far on my support request here: https://insider.razer.com/inbox/conversation?with=164583 As a new Razer customer, it is of utmost importance to me to know that I am backed up by the brand support when needed, even though I am located in a market where Razer has not yet covered locally, I couldn’t be more glad knowing that I can reach out on the online forum and am treated well as a customer by such great customer service. Thank you and wish you great success!

I was having trouble with the website so I turned to reddit for help with my quick question. I didn’t expect help, I expected to be downvoted like much of Reddit does….Instead the support team approached me in DM and helped me solve my issue! It was such a nice surprise. It’s two huge thumbs up from me. Super awesome to have someone reach out and show they care!

Outstanding help, he answered me everyday and gave me news about every little issues that i had. Shoutout to him for being so helpful! :)

Thank you so much for fast response, really appreciated your help! He DM me as soon as he can! Such an amazing support service! 

Just want to take this time to send a big shout out to Razer Aero for their assistance with a question I had regarding Razer product. They provided all the assistance I required and cemented me with Razor even further with not only their products but with the high caliber of customers service. Thank you again!

Hi Razer․Aero , outstanding supoort! Solved my problem in no time, Thank You!  

Thank you very much for being so polite and kind and taking the time to teach me. Thank you for understanding what I wanted to convey even though we were talking using a translation app...!

Thank you so much to the Razer Support team and Alynna for helping me fix my Razer Ornata Chroma keyboard . My keyboard was having issues with the lighting and not working. With her help, I was able to get back to enjoying my time with my pc. Huge shoutout to Alyanna and the Razer Support Team. 🙏

I ranted about how Razer has no service centers in India in a Facebook post of theirs and the Razer FB team reached out to me immediately asking about my bad experience. Once I explained my situation to them, they were kind enough to support me over the next few months (as I login to Facebook VERY rarely). They told me to ship my mouse to Acro RMA in Delhi, and once I did, my defective mouse was verified, and I got a new one in my mail just a few days later. My mouse had been defective for years and I wish I had done this sooner! Anyway, I’m glad Razer reached out to me, and I was able to get a new mouse. I’m thoroughly satisfied with Razer’s support. My perception of the brand has definitely gotten better.

Shoutout to the great team dealing with my problem on Reddit. Super quick replies, multiple replies per day.Definitely how customers support should work! Great job to everyone involved!

My support person would DM every time I left a message in less then 8 hours each 

I had to say i never had big issues with thier products so never had to contact them. I did saw a thread were i asked a question about a little issue i had. Almost instant response that i could dm for help and i told them it wasnt a big deal but they told me the product should work excellent so they were ready to help. Explained it al, fast response, profesional response and service. Quick, friendly and also solution thinking does not miss with the support employees. Just Excellent :D

As soon as I mentioned that I was having a problem about my mouse software under one of their posts on Twitter, they immediately took care of me. Even though my problem has not been solved yet, my love to the hardworking Razer support team for being so fast and attentive 💚🐍

The support service answered in less than 24 h

I had an excellent experience with the Facebook Messenger support team for the Razer page. The team member diligently attempted to troubleshoot my device, although we were ultimately unable to resolve the issue. They helped me identify that the problem likely stemmed from accidentally purchasing an Amazon "renewed" device, thinking it was from the same listing as my previous official Razer purchase.To address my predicament, the support team member initiated a support ticket for me. Given that my non-working mouse left me unable to access support via Synapse, this was a crucial step. I am highly satisfied with the assistance I received and have high hopes that the troubleshooting support team can offer further assistance. Nevertheless, even if my non-working mouse issue remains unresolved and I must consider it a loss, I am content with the outcome of my Messenger conversation. Fortunately, I was able to find a working mouse in my "spare mice" collection, leaving me satisfied

YALL DOING A GREAT JOB WITH THESE LAPTOPS THANK YOU FOR THINKING ABOUT US GAMERS 

Awesome support from the FB page, very helpful in friendly. Razer is thee  best

I had been talking to the team at Reddit, and they are simply the kindest people! I suspected the battery on my Blade 15 had been swelling, so I reached out to them for help.They were all super helpful, advised me on how to take out the battery and it was such a nice experience talking to them.Many thanks to:Archie B.Aadeen B.Marc C.Christine B.Desmond D.Jeff L. Love you all!

Just wanted to share to you guys my experience with Razer FB Support! Today, I was hesitant from continuing my purchase of Razer Deathadder V3 Pro since I ordered it from an overseas merchant since here in our country, they aren’t selling the 4k HyperPolling dongle, so I included it as well on my purchase, I was hesitating if Razer would acknowledge the Warranty for international purchases since there’s proper system here in our place. Initially I don’t know where to reach out about my concern, then I remember to just message the Razer Facebook page, and wow, after just a few minutes, they are already replying to me, really different from other companies that would tell you to just email instead, and you’ll get a dull response (ehem AS**) Just a bad experience from them since it took me 1 month just to clarify one of my product if it has the feature I’m looking for. But this isn’t about them, this is about Razer’s FB Support! You really rock, you already know

Messaged about a small issue, chatted for a minute, and got a ticket in! Super helpful and friendly. 10/10.

Shoutout to Razer.Zionzedd , really helped me with my headset problem , even though It took me 2 month to find my receipt for the warranty they still answered me within 3 days when I told them I found the receipt, and now my problem is pretty much fixed !