Audio

When i tried to call on discord and play a game of valorant, i couldnt hear the in-game sounds but i could only hear my friend talking. What do i do? 

These are  wired 2 piece speakers with 3.5mm jack connected to audio output of my Windows 11 desktop computer. The speakers do not show up in Sound Settings,  and when  I click on ADD DEVICE Windows is unable to find the speakers.  Some things I’ve tried with no success include:Windows audio trouble shooting; Updated Drivers; Restarted computer; plugged speakers into another power outlet. Can somebody please help?  

I bought my Razer Kraken back in 2019 and it’s finally starting to bite the dust my problem is i have my headset plugged into the Razer Seiren X where all it has is the 3.5mm jack and all the headsets use USB-C is there an adapter i can get to convert usb-c to 3.5mm jack so i don’t have to replace my working microphone as well

 I’m looking to purchase a headset with a high quality microphone for voice control and dictation. The sound guys rate the black shark 2 pro microphone very highly. However, I would like to use a wired connection, as voice recognition tends to have problems with the latency and compression associated with wireless transmission.  Is the microphone in the black shark v2 X the same as in the V2 Pro? The two are labeled differently on the website:Razer™ HyperClear Noise-Cancelling Mic vs Razer™ HyperClear Super Wideband MicThere is no difference in the listed specifications, and no response curve is providedMicrophone Frequency Response 100 Hz - 10 kHz Microphone Sensitivity (@1kHz) -42 dBV / Pa, 1 kHz

Hello Support,  I have been using the Razer Blackshark v2 Pro (2020 version) for about three months now. A few days ago, the audio stopped working and it was no longer detected in the Synapse Software. I tried running the pairing utility to fix the issue, and all I got was a pairing failed message. The part that confuses me is that it has the static blue light indicator, which before meant that it was supposed to be connected, but the audio was not working and it was nowhere to be found in the razer software. I have tried; -redownloading software-removing all razer related apps and running just the pairing utility -updating drivers-so so many restarts-downloading new synapse beta; in this version it showed up in the software, but was marked as disconnected with no way to reconnect it.-reading through many similar threads, but none of them have real answers. Unfortunately none of these worked, and now I am l

I have a Razer Kraken V2 Pro and now it is having problems with the USB cable and disconnecting itself. I would like to know if there is an authorized store to carry out the repair in the Belo Horizonte Minas Gerais region or in another region of Brazil.

So i bought some blutooth earbuds, lost everything but the usb dongle, bought a new pair and lost the usb dongle, so i got earbuds from one set, and the usn from another, any iddeas on how to proceed, can i link them to work as a pair?? HELP MEEE😔

Hello.So i bought a pair of Razer Kraken X Lite headset a year ago and it worked fine until the microphone stopped working.I tried using it on PC,Console,even on a phone,and the mic doesnt work.I checked every setting to make sure that the mic wasnt disabled and still doesnt work.Can someone help me?

nevermind delete this

Greetings. I purchased a razer barracuda x and registered it. The THX activation code has arrived, however, the program claims that it is invalid

Hello, I have a razor Nari Ultimate but my dongle has stopped workingI see a dongle of a Nari on a second hand website. Can this work with my Nari Ultimate? Kind Regards,Frank Vermeulen

I only ever use my dongle with the green light on the headset but recently it keeps randomly saying “bluetooth connected” my pc bluetooth and phone is off and it has never been connected to either of them. It has only ever been connected via the dongle. Anyone know how to fix this?

Hello everyonewhich headset could replace my aging Razer Kraken 7.1 Chroma with a clear conscience? Unfortunately, something is falling apart and can't decide.Wireless or wired doesn't matter.Thank you very much

 I recently bought a Razer kraken v3 X and my mute button does not work :(can anyone help me with that?

HelloI bought my razer headset some long time ago.Since im playing back shooter games i found out i need to activate the 7.1 sound.But i can't activate the code in the 7.1 app.Not sure if the code past some due some time and isnt available anymore.Thanks anways

Hey folks, I’ve had the Nommo Pro V2 for all of 24 hours and already dealing with a bunch of annoying issues.The speakers themselves:When I start up my computer they’re always off/disconnected, is there any way to make them turn on automatically, they’re plugged in via USB that should be possible.  Turning them on requires double tapping the command pod, how would this work for the non-pro that doesn’t have the command pod?The Command Pod:It will not enter command mode, i’ve tried removing batteries followed every guide online, and nothing has worked. Saw another forum thread where they said only returning the pod and getting a new one fixed this. Not being able to adjust its interactions is a deal breaker expecially given how much the price increases to get it in the pro version Since adding the command pod the windows media controls seem to behaving weirdly, not sure if this is the pods fault or a weird coincid

Hello. I’m going to buy Blackshark V2 X as the first headset for me because I have bought PS5. But there are two versions , Blackshark V2 X(RZ04-03240700-R3M1) and Blackshark V2 X “for PlayStation”(RZ04-03241000-R3UA).Please let me know the difference between two versions.

HiI just bought Razer Hammerhead True Wireless Pro, and I’m having issue with connecting in via Razer Audio app.It works okay but for some reason its not recognizing the device via app.I’m using an iPhone.Already tried doing basic troubleshooting.Restarting phone Install- Uninstall the app. Forget Device reconnect it again.

I recently purchased the Razer BlackShark V2 Pro 2023 Edition and I'm having trouble enabling 24-bit audio on my Windows PC. Despite updating the drivers and configuring the settings in Razer Synapse, the option for 24-bit audio does not appear in the Windows sound settings.Could you please provide assistance or troubleshooting steps to help me resolve this issue?

Hey, I just bought a shark v2 to use on my ps5 controller. But everyone I am with in the party keep saying they hear a buzzing sound in the background of my sound. Is there any fix for it?

I’ve had my Razer black shark v2 pro headset about 10 months ago now and today the right hinge just broke while I was getting it off my head, It has never been damaged or dropped it or anything and I allways treated this headset with extra care because of how much i adored them. Is there a fix for this or a way to buy another hinge to put on? I’ve noticed a few people with similar issues but found no resolutions to it or a response from razer.

im use my activation code for 7.1 surround sound, and he say “invalid code”

Recent updates to Razer Synapse has bricked the 2.4 GHz wireless dongle of almost every Razer Nari Ultimate headset. I’ve been using the headset for almost 3 years now and the dongle suddenly gave up working one fine day. I am seeing on this forum that multiple Razer Nari Ultimate users have been facing the same issue very recently.The issue:The dongle does not get detected by the PC nor does it connect with the headset. It very rarely gets detected but immediately disconnects as soon as I try to play any sound from the PC.The headset itself works fine when it is connected via the 3.5mm jack. So this is most definitely a software issue that partially bricked the dongle from connecting/updating firmware. Using the 3.5mm jack cable is really infuriating as it defeats the whole point of buying a wireless headset. The headset also doesn’t get recognised on Synapse, therefore none of the features(such as Haptics, Game/Voice audio control, Mute button)

I recently purchased a Razer headset and followed all the setup instructions, including creating a Razer ID. The activation code came with my headset. However, when I try to launch the 7.1 Surround Sound app, it does not run. While I can log into my account by right-clicking on the taskbar icon and selecting "log in," the app itself does not launch and the screen to enter the activation code does not appear as shown in the tutorials I've seen.I have tried several troubleshooting steps: ensuring my software and firmware are up to date, reinstalling the Razer Synapse software, disabled both Firewall and Antivirus.. None of these helpedAny ideas? 

Razer app does not see my product