Audio

I just bought a brand new razer blackshark v2 x and the sound works (ps4 btw) but the mic does not seem to pick up any noise at all, I tried a ton of stuff and nothing is working. I also can’t hear my teamates in game… not sure if that is related. Has anybody else had this issue? And how do I fix it?

My headset is in a permanent state of trying to pair via Bluetooth. I have cut all Bluetooth off from other devices and have forgot the headset on both phone and PC, but it continues to say “pairing”. I have tried everything, but I have no idea how to have it connect back to the Dongle can someone help with this issue? 

purchased the razer blackshark v2 X for my daughter to use on her switch, it’s says it’s compatible but the microphone doesn’t seem to be responding yet works on my ps5 and Xbox series x is there something I’m missing?

The headset mic is too sensitive on my xbox i have to screal for people to hear they said it work with the xbox but im having rrouble with the mic please help asap

Hello I got a pair of Razer Kraken V3 a few days ago and I’ve noticed that when I’m not playing any sounds then there is a little faint screeching sound in the right headphone but when is play something it’s gone. I’ve tried updating the firmware, but it is on the newest version, trying it on my laptop and it had the same issue, turned THX 7.1 audio on and off and nothing worked. The only fix I’ve found is to have some sort of audio playing 24/7 but it might get annoying after a while. So please, if the is a fix, I’d like to hear it. Thank you. 

I couldn’t find anything to help me i tried everything.-charging it to 100% to see if its the problem up-updating drivers-updating windows-cleaning the headphones and inputs etcand some otheri noticed the mic works on the jack and bluetooth for some reason and after playing with the setthings here is the fix!Go to setthings > System > Sound > Properties (of the mic) and disable audio enchantments! that’s it now it should work. It’s not razer’s fault tbh it’s more on microsoft and them enforcing some stupid setthings on us :/

Yah I’ve just bought it from Lazada’s Dash.Gamer (Malaysia) on 14th Dec 2024 and received it on 18th.I can’t register it as it said that the serial number has already been used.Meaning that I can’t enjoy the 7.1 surround sound software support zzzI only realized that there’re many other ‘senpai’ who has been down to this road after I have face this issue myself.Am I purchased a “fake” headset? or the S/N has been stolen as it is printed and sticker at the bottom of the box which literally everyone can just see it.In my opinion I don’t think that’s a smart and good way for buyers to register it in order to fully unleash the potential of a certain product. The headset itself seems solid though compared to the demo set that I have seen at physical shop before.When I opened the left earpad the serial number is as same as the sticker on the box.The most important part is can I still get the 7.1 surround sound support? or do I need t

I have headphones Razer BlackShark V2 X with 3.5 mm audio cable. After 10 months of using headpones my jack cable (3.5mm audio cable) is curved. If i send them back to Razer will they give fix them or will they sent my back (in broken state which i send them), beacuse warrenty does not cover this. I have proof of purchase and warrenty is still active.

I have a Blackshark v2 hyper speed headset and the dongle went out, so I buy new dongle and a brand new dongle won't connect to my headset. Fix this please.

I bought the razer blackshark v2x headset on november 22nd. I want to use the 7.1 surround sound feature. For this I registered the product and received an activation code. However, when i put the activation code sent to me in the Thx Spatial Audio app it said that the activation code sent to me wasnt valid  I would like to be given a valid activation code. 

hi :) i buy a razer blackshark v2 x in internet. when i need activate a thx  spatial audio it need registr but razer said that headphone will registr in the past but i buy now webshop - OZON.

The mic on my razer blackshark v2 has stopped working. Nothing is picked up on any apps when I select Razer USB Sound Card as the input device, however when I plug the headset into the 3.5mm audio jack of my pc rather than the USB Sound Card the mic works fine, so it seems the problem is with the USB Sound Card. The audio still works fine through the sound card just not the mic. How can I fix this? I’d be happy to buy a new Sound Card if thats the only option but I cant see where to get one so please can you let me know how to purchase one if thats the only option. Thanks.

Hello,  I bought this 2 months ago and worked nice on Mac. But coming back to Windows microphone did not work at all. How can I fix it?  Regards,

I bought the razer blackshark v2x headset on december 16th. I want to use the 7.1 surround sound feature. For this I registered the product and received an activation code. However, the activation code sent to me was not valid. I would like to be given a valid activation code.

We have a razer leviathan v2 which will commonly “stutter” while playing audio. The stutter is very distinct - it’s not an electrical fault or physical fault, but one where audio frames are being dropped intermittently. This issue only occurs after the unit has been powered on for an extended period of time. Reboot of the PC does not help. All software and fw for razer is fully up to date (2024-12-19). Workaround: Remove power to the unit for 30 seconds and reconnect. Potential Cause: Given the nature of the stutter and the fact that it only occurs after a significant time period, rebooting the pc doesn’t help, we can already eliminate many causes.The most likely cause is that the firmware when left on for an extended period has a memory leak which causes the available free memory to shrink to a point where  memory can not be allocated causing incoming audio to not be buffered reliably. This then manifests as dropped and missed audio frames. This l

I set a volume level in Synapse 4, but at every Windows reboot, the output level set again at 50%. Any troubleshooting? Thanks

I have an Xbox series s connected to a tv but the mic doesn’t work

Hello everyone! Hope you doing good. So yesterday I was using my blackshark perfectly fine but after I took a break from them one of the ears stopped working, I mostly use them with the 3.5 mm cable but no matter what device I plug them into or if it’s the wireless mode the right ear is mute completelyBeen using them form 3 years now. Is there any solution for this matter or I need to get new headsets? Thank you very much in advance.

I purchased the Razer Barracuda X headset. I registered my product to use the THX Spatial audio program, and they sent me a code via email. However, when I enter the code into the THX Spatial program, I get the error 'The code you have entered does not seem to be valid.' Could you please resolve my issue?  

Recently i bought razer battle bundle. But there is no scrach card for blackshark v2 x headphone. I registrated it but i have still actevated 7.1 sound app. Cancellation! I receive a mail including the code. 

Can someone help me? I have bought a razer blackshark V2 X headset for 2 days. As far as I know, it does not support Synapse. Can someone tell me which application controls it? The sound is still perfect, but my voice is not heard in the microphone at all. How can I fix this?

I barely bought theses and now that I set them up, they don’t work. My music sounds robotic, and I can’t listen to videos or to people talking without everything being robotic. I don’t really know what the issue is.

I don’t know if i have a faulty copy or something but my 7.1 Surround Sound on my Barracuda X is amplifying one side while the other side is maybe suppressed. I don’t know what to do after trying to figure it out myself.

I recently bought the Razer Blackshark V2 Pro headset during Black Friday, so it's only about a week old. However, I'm already facing a frustrating issue. When watching videos, the audio frequently cuts out and pauses the video. If I press play, the video just loads without playing any sound.To troubleshoot, I went to the sound settings and switched from "Razer Blackshark 2.4" to my regular desktop audio, and the video plays fine. But when I switch back to "Razer 2.4," it only works for about 7-10 seconds before the audio cuts out again, and the video stops.I've tried unplugging and re-plugging the USB dongle, which works temporarily, but the issue comes back shortly after. Is anyone else experiencing this? I'm considering returning the headset if I can't find a solution.

A quiet noise appeared in the Razer Kraken v3 x headphones, the noise appears at volumes above 93% and makes noise only when playing sound on a PC; there is no noise in silence