Audio

hello, i have the razer blackshark v2 headset, when i install the synapse apps for some reason, theres no sound coming out, but when i uninstall the app the headset work fine, how do i fix this. sorry if i have bad english. thanks

HelloPlease help me with a new purchase of Razer Blackshark v2 X headphones.I have a problem with the sound when I turn on the laptop or restart it, the volume of the headphones no longer works and neither does the volume of the laptop. Volume up and down no longer work properly.I want to mention that they are the wired version.Please help me fast!!!!

My headset isn’t charging anymore. I updated windows from 10 to 11. After this it’s not charging. It never dropped, always on the table.Have a video proving it.  

Does anyone have any idea if there’s any way to extend the microphone arm on the blackshark v2 pro (2020)? To get the microphone pickup to be in front of my mouth instead of beside it (where it doesn’t work), I have to pull the headphone so far forward that it’s basically not even covering my ear anymore. So I can either be mute or wear the headphones on the side of my face instead of my ears. Surely there must be a simple 3.5mm mic device out there somewhere that would let me extend the microphone arm out an inch or two?

hi someone has covered my serial number i purchased from amazon i need help with finding it can someone please help me.  product number is RZ04-03240100-R3M1

So i bought this headset in October 2023 to use for my new work from home job.  Last week i noticed my mic would go out randomly when I'm on a work call. I would be in the middle of a call and my mic would just cut off out of no where. i could still hear everything but my mic was not picking up my voice.  Its super frustrating and i need this headset for work.I tried updating the headset last night however the issue still continues today. I'm really sad about this headset giving me so many issues. I recommended this headset to a bunch of my coworkers too.  Please help. I really love this headset but i need the mic to be consistent for work calls. 

When im charging my headset  after around 2 minutes the charging turns off for some reason and a green blinking light pops up for a few seconds i think the headset thinks its battery is full and stops charging i checked for this problem and it said that i should update the firmware i allready had the latest one installed

I took the headphones from a friend, I’ve been using them for a month and everything was fine, yesterday, while playing games, the headphones turned off, I had to disconnect them from the USB and connect them again, then they turned off again and stopped turning on at all   

hii , I'm currently having an issue about my hammerhead x tws , i just received them , opened the box and let them charge till 100% left one drains in 2 mins from 100% to 4% .i tried every troubleshooting steps , from updating firmware to reset to letting them charge to 100% again but issue persists .Have you find any resolution ? please let me know because I've waited for them for too long and I'm really disappointed . it feels bad :(Thank you in advance

THe case is max charge and I don't know how to tell if the headphones are charged them selves. Could I get some help with connecting them It says to open the case and I should hear pairing activated or something like that but no sound plays when I open the case this has also happend to my friend who also got the exact same ear buds so I would really like someone to tell me how to get them to work

I’ve had my kraken headset for a couple of years, but just a few days ago, my headsets volume just became no longer existent. I’ve tried other solutions, and it hasn’t worked. I have fully updated drivers. What can I do to solve this?

Does razer barracuda support ps5's 3d audio ?

I tried deleting but its not worked it cannot finds rzappengine I looked the internet ı copied locatin but that location not created. I look the program files there is a rzappengine installer but its not working. Sorry I can’t change language but its simply says ...exe can’t found.

having issue 20230911 driver updateI deleted synapse 3 and after used razer driver deleter. didnt work. changed audio enchantmens didnt work. 

It has been a week since I got these headphones and my friends told me that whenever I screenshare there was a static noise that comes back like every second and it is annoyingly loud and I’ve tried everything to solve this problem but couldn’t find any solutions. The weird part is that this happens on the Discord app but when I screenshare on google chrome it works completely fine except I onl get to share tabs. I might have to return these since it is very important for me to screenshare.

Hello guys after the synapse update today the THX device is missing and my audio sounds like trash. I have my old settings save and after aplying them its nothing even close to what it was. In all games the audio comes either from the left or right it doesnt sound like 7.1 at all more like cheap 5 dollar headphones. Tried everything reinstalling updating headphones firmware playing with the settings cant get it to sounds like before the update. Im using BlackShark V2 with the usb sound card

 It was ok a few hours ago but suddenly the audio became very muffled. When I play music i can hear some parts of the background music but the lyrics sound super soft and weird. When I am playing a game some things i can hear clearly but other things i cannot hear at all especially my teammates talking. I have tried to reinstall the driver also but it does not work. When I try using other headsets, the audio works ok. Can anyone help me?

A couple of days ago I bough a Kraken V3 X headset, the box and even the Razer software says that are 7.1 compatible but no activation code was on the box so I registered the product as the web says to get the activation code send to my email but I haven’t received anything yet and I did that the same day that I bought them, is there another way to request the code?Sorry that I ask this again but my first question was closed because I forgot to add the “X” at the end of the name of the headset so I was told that those were no compatible and the question got close without giving me a chance to verify that.Thanks in advance!

Hello everyone! I have the blackshark v2 wirless and im having really hard time to find the EQ settings to hear footsteps on OW2, tried everything THX on/off every thread i saw i tried the settings from there and nothing Someone have the same headphones and an actuall working setting to hear footsteps directions more clearly ?

I’ve tried everything i can think of. Just randomly lost audio. Mic still works but no sound at all. I’ve tried reinstalling device. Removing device. Updating device. It shows up in synapse but even the “test” in there doesn’t work. I really like this headset. Any ideas? 

Hello, the problem is that my microphone in the Discord application interrupts or jams, in other applications this is not present, for example in Steam or simply in playing the sound from the microphone in Windows

I received the barracuda pro as a christmas gift and when I finally got it connected to the PC it asked me to perform a firmware update of both the usb-c dongle as the headset itself. I had updated my PC beforehand as requested in the installation guide, made sure all was done on the end of my windows 11. When i conected the headset and dongle they got detected straight away and worked like a charm, but then came the firmware update. It failed at 90% and asked to retry. I did that but got same issue again. Headset was shown as updated but the dongle wasn't. After many tries I gave up and would check the next day. When launching synapse 3.0 it wouldn't detect the headset nor dongle anymore. Retried the firmware update, but now I can't even launch it since it stays stuck on step1 : connect dongle to my PC. Tried with usb-c port, usb-a to usb-c female cable provided with the headset, different PC with different OS. Nothing worked and now I have the feeling that my amazing gift turns

7.1 surround sound application won't open. Even though I re-downloaded it many times it didn't work. Could you help?My headset is razer death shark v2 x.

I just bough a Kraken V3 and registered it to get the code but I just got an email which says that the device was registered with no activation code

So my razer kraken v3 x is brand new and i just installed synapse today,i wanted to configurate it in synapse but it didnt show up so i tried almost every possible ``solution`` i could find but nothing helped,i reinstalled it like 10 times,did the troubleshoot thing,tried repairing it but nothing worked.Also everything works fine and it shows up in device manager.Now i seriously wonder if that headset even is compatible with razer synapse 3,it says it is but it just doesnt seem like it is.If anyone was in the same situation i would love to get a solution:)