Razer Kraken TE - Software Problem

Discussion in 'Razer Support' started by OverGamerPL, Oct 13, 2018.

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  1. OverGamerPL

    OverGamerPL Member

    For 2 days after the first connection to the computer, everything worked normally. Yesterday when I turned on the computer and turned on the music, I noticed that the sound is very flat. I immediately went to Synapse 3 to change the EQ settings, the only problem is that no interaction in Synapse 3 changed anything. The only thing that works is turn on / off the microphone and the function keys on the USB controller. THX Spatial Audio also does not work (It shows that it is supposed to be turned on, but there is only a stereo sound).
  2. loperabc

    loperabc New Member

    Same there from day of purchase cant get THX working only stereo sound .Synapse is showing output as surround but is stereo or when of or switch thx button there is comppletly no difference in sound . On man owar was huge difference beetwen stereo and surround but there is none.
    OverGamerPL likes this.
  3. FirePenguin

    FirePenguin Well-Known Member

    Have you guys tried doing a clean reinstall of Synapse?
    OverGamerPL and freakydoctor like this.
  4. VESPA5

    VESPA5 New Member

    I experienced this issue after the new Synapse 3 update. Usually I'll see whatever current game is running on one of the tabs that allows you to select a drop down of 'Stereo' or 'Surround' - (even with the dongle light on stating that THX is enabled) and there's no difference in sound. I eventually had to restart my entire computer (and make sure Synapse 3 was enabled at startup) to make sure that the THX surround option was really 'on' when I launched a game. I'm surprised that there has not been many reports of this issue yet.
  5. loperabc

    loperabc New Member

    Recently made surround working . Razer kraken TE in seen as two devices in control panel /sound otherwise like razer Mano'war . I using win 7 , problem is to setup devices manualy in sound options in control panel , there is ''kraken headset chat te (headset icon) and '' kraken te game '' (speakers icon) . You need set up ''kraken chat '' as main comunication device and ''kraken game '' as main device . Before i got kraken chat as main device and thats was problem.
  6. leetQuartzammo007

    leetQuartzammo007 New Member

    I got it working, you have to change it to game chat in the toolbar
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