Unanswered questions | Razer Insider

Unanswered questions

4757 Threads

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busurbanCoolGrey550Insider Mini
asked in Razer Synapse

Razer Game Manager memory leak

Razer Game Manager ServiceRazer Game Manager"C:\Program Files (x86)\Razer\Razer Services\GMS\GameManagerService.exe" I have 32Gib memory in my pc, and Razer Game Manager eat all the memory when I wake up.  I killed Razer Game Manager service and the memory went down. I disabled the service, then Razer Synapse 3 refused to start up. Please fix the memory leak bug, thanks!

6
M
43 minutes ago
R
ruttiprettoInsider Mini
asked in Razer Support

Razer Blackshark V2 Pro - Incredibly bad audio Quality

I just bought a pair of Razer Blackshark Pro V2 (2023) and the sound is AWFUL! I don’t know what’s wrong, but it seems like nothing is working. I’m only using the headphones for playing PubG, but the sound is so bad I might as well use 10 $ headphones instead. It sounds like I’m in a jar, with shots far away sounding like they’re 4 feet away, and shots near sounds far away. No spatial effects at all. Impossible to use. What is wrong? 

2
R
53 minutes ago
visiontechOldBurgundy907
visiontechOldBurgundy907Insider Mini
asked in Mobile

clash of clans payment

Hello, I'm going to pay for clash of clans, but when I type the player ID, they can't find it. I didn't know how to type the ID. Please help 

1
B
2 hours ago
IVORYRoseEbonyclassic212
IVORYRoseEbonyclassic212Insider Mini
asked in Razer Support

Razer Blackshark V2 Pro (2023) equalizer not applied

Hi, just unboxed my headset today, downloaded synapse 3, detected my headphones and all, have the mic working and the settings do apply to it but my equalizers don’t apply even if I floor all lows, mids and highs, it still sounds the same…I tried changing the EQ with the button on the headphones, the equalizers change but the sound sounds the same always.What gives?

5
nidov70
2 hours ago
S
SpicyColaaInsider Mini
asked in Razer Support

What Happens If you callibrated it but the problem still stays.

my razer Hammerhead True Wireless has a problem that the other bud is always drained. what if the calibration from draining it to 0 and charge till 100. and the problem still persist   what do i need to do

0
S
2 hours ago
Zkiathoz
ZkiathozInsider Mini
asked in Razer Support

Razer thundbolt 4 dock on normal usb c port

Hello everyone,   At the moment i'm using a Razer Blade 15 Advanced 2021 and I'm using the Razer Core x Chroma, the thing is for my home setup I actually don't have enough usb ports. All my port are pretty much full with my peripherals like mousemat, mic etc. So I'm looking at expanding my ports with a docking station. But thing is that my Razer Blade 15 Advanced only has one tb3 port and one usb c port. Since I'm already using my eGPU for the tb 3 port, my question is if I can connect the TB4 dock with my normal usb c port? Will it only downscale the speeds or will it not work at all? 

0
Zkiathoz
3 hours ago
MagniPrime
MagniPrimeInsider Mini
asked in Razer Support

Razer Blade 15 Advanced Late 2021 - repasting question

Hi everyone,I was wondering if anyone tried to use Thermal Grizzly KryoSheet on a Blade as I feel its a better solution than a regular repaste since the pressure is equal due to vapor chamber layout?

0
MagniPrime
6 hours ago
Zkiathoz
ZkiathozInsider Mini
asked in General Discussion

Razer Thundbolt 4 dock on normal usb-c port

Hello everyone, At the moment i'm using a Razer Blade 15 Advanced 2021 and I'm using the Razer Core x Chroma, the thing is for my home setup I actually don't have enough usb ports. All my port are pretty much full with my peripherals like mousemat, mic etc. So I'm looking at expanding my ports with a docking station. But thing is that my Razer Blade 15 Advanced only has one tb3 port and one usb c port. Since I'm already using my eGPU for the tb 3 port, my question is if I can connect the TB4 dock with my normal usb c port? Will it only downscale the speeds or will it not work at all? 

0
Zkiathoz
8 hours ago
bayLaurelGreenauto712
bayLaurelGreenauto712Insider Mini
asked in Mobile

Mobile Front camera issue Razer 2 mobile for snapchat

Why snapchat front camera not working well?

1
bayLaurelGreenauto712
9 hours ago
M
MalakalionInsider Mini
asked in Razer Support

Razer Nari Ultimate Recovery Tool

My Razer Nari Ultimate suddenly stopped connecting to my PC. It blinks a blue light repeatedly and won’t connect. I tried the dongle recovery tool but it won’t pick up the dongle in any of my ports to start the recovery.  From what I reading in several threads, it seems to be a problem with the dongle. My headset is not even 30 days old! My other Nari headset finally called it quits on me after a 7 year relationship. It really bites to use the 3.5mm jack because I need a wireless headset.Why is Razer not responding to any of the threads about this? I am disgusted about spending so much for a high-tech, expensive headset and this happens so quickly. I have already tried to do everything else mentioned in other threads. I am at my wits end. What has someone done to fix this or what are you going to do Razer?

3
FiszPL
Vanguard
9 hours ago
G
GeromaInsider Mini
asked in Keyboards

Blackwidow v4 pro changeable switches from green to yellow ?

Hello can someone tell me if you can also change the switches later with the Blackwidow v4 pro or are they soldered in the large version ? With the v4-75% it says that they are replaceable. I would like to order new ones, but if you can not exchange them would be stupid. Thanks in advance for your help Lisa

1
FiszPL
Vanguard
9 hours ago
N
NasdfInsider Mini
asked in Keyboards

Blackwidow V4 Pro [fn] + [pause] /sleep Not Working

I’ve had my Blackwidow V4 Pro for a little over a month now, and recently it’s been bugging out with the fn + pause key to put my laptop to sleep.What’s curious is that if I quit Synapse, the fn + pause key does put my laptop to sleep correctly, and it’s only when Synapse is running that it doesn’t work. I’ve tried reinstalling Synapse to no avail. Help, anyone?  Edit: Blackwidow V4 pro firmware version 1.0.8.0Synapse version 3.8.930.91517

0
N
10 hours ago
D
Deputy6Insider Mini
asked in Razer Support

Razer Blade 14 (2022) USB C ports no longer working

Was working fine since purchase in Dec 2022However, after yesterday’s Windows Security update on March 17, 2023, it stopped working2023-03 Cumulative Update for Windows 11 Version 22H2 for x64-based Systems (KB5023706)I tried to rollback the updates but it didn’t seem to do anythingI tried to use the WIndows diagnostic tool and didn’t help eitherre:  msdt.exe -id DeviceDiagnostic BIOS seems to be updated too:ran the v1.1.1.3 updater and it said it was good to go Maybe it’s related to having USB 4.0 capability and Windows messed it up? I’m out of ideas and I can’t use my external monitors or my usb c dock until it’s resolved unfortunatelyIt makes the sound on input/output but nothing actually happens, device manager doesn’t update  

17
S
12 hours ago
Z
ZiyixofficalInsider Mini
asked in Razer Support

T key wont work

My T key will work sometimes and sometimes wont work at all and if it does work it will spam multiple or stutter in-between I've tried everything someone help please.

0
Z
12 hours ago
R
RedMOISSANITEaero926Insider Mini
asked in Razer Support

Razer raptor type-c disconnect and reconnect during games

I am having this problem, when I connect the Razer blade to Razer Raptor throught type-c ( wire comes with the raptor ), sometimes during games the connection will cut out and connect it again, this may happen several time when it happend ( the laptop try to connect to the screen ).When using HDMI to laptor everthing is fine.My laptop is RZ09-0409ATD3-R3T1My screen is Raptor 165hz Thanks

0
R
12 hours ago
C
ClementiniseInsider Mini
asked in Razer Support

Deathstalker V2 Pro - Random disconnects

I have this keyboard for almost 2 weeks, but I’ve starting to notice an issue… It can sometimes suddenly stop responding for 1-2 secs and come back to life 🤔It seems to only happen when in 2.4 mode, haven’t been able to reproduce this in plugged/bluetooth modeThe 2.4 dongle is also paired to my Razer Basilisk V3 Pro and plugged in the USB port of the Razer Base Station V2. The mice doesn’t seem to have the issue, atleast I have yet to notice it

10
m2geek
12 hours ago
xtremos01
xtremos01Insider Mini
asked in Razer Support

Razer Naga v2 Pro dead no charge

My Razer Naga v2 Pro stopped charging after recent updates, when connected with USB cable it showed as charging in Synapse but it wasn’t. Until it completely drained the battery and now the mouse is completely dead, no RGB, no power light underneath, not being detected by windows or Synapse.I tried: reinstalling synapse, reinstalling drivers, using Synapse 4 beta, tested mouse in another PC, multiple different ports, restarted pc multiple times, no luck…Mouse seems completely dead and gives no signs of charging whatsoever.Mouse has around 4 months in use from the day I purchased it.Is this software related? Mouse was working perfectly normal a few days ago. 

1
E
13 hours ago
xtremos01
xtremos01Insider Mini
asked in Mice and Surfaces

Razer Naga v2 Pro not charging completely dead

My Razer Naga v2 Pro stopped charging after recent updates, when connected with USB cable it showed as charging in Synapse but it wasn’t. Until it completely drained the battery and now the mouse is completely dead, no RGB, no power light underneath, not being detected by windows or Synapse.I tried: reinstalling synapse, reinstalling drivers, using Synapse 4 beta, tested mouse in another PC, multiple different ports, restarted pc multiple times, no luck…Mouse seems completely dead and gives no signs of charging whatsoever.Mouse has around 4 months in use from the day I purchased it.Is this software related? Mouse was working perfectly normal a few days ago. 

3
E
13 hours ago
A
ayberka_1Insider Mini
asked in Razer Support

My 7.1 not working

Hello i cant open 7.1 surround and if i open id doesnt sound come and if i plug my headphones it didnt show up and im using realtek audio and its working i need to use 7.1 

1
Razer.Zionzedd
15 hours ago
classicVermilionpulse471
classicVermilionpulse471Insider Mini
asked in Razer Support

error in code

Error in code

1
Razer.Zionzedd
15 hours ago
nurullahsahin
nurullahsahinInsider Mini
asked in Razer Support

Razer Blade 15” (2020) | RZ09-03519 WiFi and BSOD error

 The WiFi adapter will switch off for no apparent reason. Once this happens, I can't turn the adapter back on - pressing the "on" toggle doesn't do anything. Troubleshooting doesn't show any issues except "turn your network adapter on." I've uninstalled and reinstalled the WiFi driver; this did not fix the issue.Every so often - sometimes 3-4 times in one day - I'll be presented with a Blue Screen of Death error. The error message displayed is DRIVER_POWER_STATE_FAILURE. This often occurs shortly after the wifi switches off. After this, the computer tries to restart, but stays stuck at the Razer logo screen - it's remained there for over half an hour without doing anything. The only way to get it to start fully is to do a hard shutdown and reboot.I completely deleted Windows 11 and installed Windows 10, the problem persists.what should I do ?Is the problem with the wifi adapter?I also use Hackintosh Ventura and the wifi turns off and does not turn on.

1
Razer.Zionzedd
15 hours ago
norka1337
norka1337Insider Mini
asked in Razer Support

Razer Blackshark V2 X Help!!!

I want to activate surround sound 7.1 but I'm scared to disassemble the headphones to get the serial code (I have very bad hands and I break everything. I have a receipt for the purchase, there is a box, please help 

1
Razer.Zionzedd
15 hours ago
Febrix16
Febrix16Insider Mini
asked in Mice and Surfaces

RAZER DEATHADDER V2X HYPERSPEED WIRELESS PROBLEM

Whenever I plug in the dongle, WiFi keeps disconnecting and trying to reconnect, but whenever I unplug it, it works.

0
Febrix16
15 hours ago
LuisTheImpaler
LuisTheImpalerInsider Mini
asked in Razer Support

RAZER BLACKSHARK V2 PRO AUDIO

I bought this headset from a good friend of mine. I used them like for 4 month and it was working great; but one day I saw that this headset has some firmware update by USB that my friend never did. So, I decided to do the update the firmware, everything was working great. But during a gameplay (3 days of gaming after the update) suddenly the right side, the volume was really, but really low. Before I decide to write here, I have tried every official step by step solution from RAZER support web page and the official YouTube page. I don’t know what else to do and I don't want to throw them to the trash. Does anyone know if RAZER has a team that fix them for a better evaluation?

1
Razer.Zionzedd
15 hours ago
D
directMediumSeaGreen162Insider Mini
asked in Audio

Razer Kraken

Meu Kraken parou de funcionar o Mic e queria mandar para garantia, alguém me consegue me ajudar com algum site, loja, endereço sei lá.

0
D
17 hours ago
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