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Unanswered questions

1020 Threads
A
Ancalagon87Insider Mini
asked in Razer Support
order canceled

I tried ordering the blade 16 max specs and my order canceled twice. Is razer having a issue with orders at the moment?

111
Razer.Aero
D
darkvadd7Insider Mini
asked in Razer Support
Razer Blade 14 (2022) something burnt

I bought my laptop 1 year ago (not new). A few days ago, there was a storm, it was plugged , and I think something is burnt inside. The fan on the bottom of the picture smell like burn… The power button does not work at all, and there is no blinking light. But the power supplier’s light is green… Do you think my laptop is dead? And if not, how much can repair costs me?

71
Razer.Aero
A
ANGeExLInsider Mini
asked in Razer Support
razer huntsman v3 pro tkl just stop working when synapse is open

I’ve had this keyboard for only like 4 months and it’s just not working when I open synapse. I’ve restarted, uninstalled, disabled drivers, and I’ve deleted synapse with a clean reset and it still does not work. Synapse registers that I’m typing when I go to the actuation page but literally nothing happens. Anytime the synapse software forces itself onto my keyboard (everytime I open my pc) I have to go to the firmware updater made specifically for my keyboard and that resets it making my keyboard work again. And that lasts until I close my computer and comeback to open it.I did figure out a fix for that though which was enabling a setting in synapse that dosent open itself when the display turns on. But I do want to customize my actuation on each key and to do THAT I gotta have synapse which OBVIOUSLY crashes my keyboard entirely. If there’s a Razer mod that can see this, please help me. I don’t wanna see any keyboards as bad like people say and this keyboard is actually really good.

201
P
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F3rd3NNInsider Mini
asked in Razer Support
The keyboard icon won't load in Razer Synapse 4

The keyboard image does not load in the Synapse 4 dashboard, and the keyboard layout does not load in the keyboard settings. How can I fix it? Screenshots are attached below. Thank you!

00
F
Akoo1395
Akoo1395Insider Mini
asked in Razer Support
Synapse does not detect my v3 pro

Recently I bought my Razer V3 Pro but the software doesn´t detect any device even if my controller is connected by cable, i can´t configurate the buttons and it´s annoying because I can´t use my controller like this. Please update the app or do something as soon as possible.

30
Akoo1395
T
Tyler_leykumInsider Mini
asked in Razer Support
Razer blackshark v2 Pro Xbox

There seems to be a bug with the xbox software app when you adjust Eq on a custom EQ it lowers the volume by half with any adjustments at all if anyone has a work around or a way to adjust EQ or have encountered this issues let me know i just want to tune while having good audio levels still id love to know thanks!

00
T
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buzzSunnyventure117Insider Mini
asked in General Discussion
What is happening with the trackpad situation on the new blade 16 ?

How many of us with intermittent working issues ? Has anybody resolved this or already received a replacement which doesn’t have this problem ? Thank you

2779
bitMaximumBluePurple607
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MuvieshInsider Mini
asked in Razer Support
register

Hye i want to know that if i delete my account the device i registered will be unregistered?So the new user can register it.

141
Razer.ScarletRouge
Jake_const
Jake_constInsider Mini
asked in Razer Support
Razer Blackwidow V4 Aand arrow down Key Not working

Hello my problem The A key on my keyboard rarely is detecting input. Maybe 1 every 10-15 attempts. I have tried everything i could : tried cleaning the keyboard with compressed air,updting the os,synapse, and everything …my arrow down keys sometimes doesn’t works properly : Delayed input, not responsive ,ect.. can anybody help me 🥲🥲??

121
Razer.ScarletRouge
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Pecus_Insider Mini
asked in Razer Support
Viper V3 Pro only tracking on some surfaces

I got my viper v3 pro about half a year ago and it’s been working great until now. For some reason my mouse randomly stops tracking when used on my mousepad, I have an artisan raiden xsoft. Sometimes its enough to press the power/dpi button to get it going again, but most of the time I have to restart the mouse completely for it to pick up my mousepad again. The weird thing tho is that my mouse seems to always work fine on other surfaces, like my table for example. Even if the mouse stops tracking on the pad I can still use it on the table without restarting or anything like that. Also, this doens’t seem to happen while playing games, or at least it hasn’t happened yet. I updated the firmware on both dongle and mouse when I started encoutering these problems, so I have the latest versions for both.

40
P
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hitTuscanLARIMAR380Insider Mini
asked in General Discussion
Seeking Recommendations for the Best Book Publishing Services

Hey everyone, I’ve been thinking about publishing my first book and I’m currently on the lookout for the best book publishing services . There are so many options out there, and I'm feeling a bit overwhelmed. From self-publishing platforms to traditional publishing services, I’m not sure where to begin. I’ve heard about some of the top names in the industry, but I’d love to get some real-world feedback from those of you who have actually worked with a publishing service. What do you think are the key factors that make a publishing service stand out? For example, is it their distribution network, royalty structure, or marketing support? Any suggestions for best book publishing services that have worked well for you would be greatly appreciated. I’m looking for something that’s reliable, professional, and ideally, offers a good balance between creative control and expert guidance. Looking forward to hearing your thoughts! Thanks in advance!

30
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A
awesomePuceRedfocus508Insider Mini
asked in Razer Support
How to get a VAT invoice for a company?

Hi,I recently purchased a Razer product, but the invoice I can download is issued to a private individual. I need a VAT invoice with my company details (including VAT ID/NIP). I didn’t see an option to enter business information during checkout.Does anyone know how I can get an invoice issued to my company? Thanks in advance for your help!

151
Razer.ScarletRouge
Riemchen81
Riemchen81Insider Mini
asked in Razer Support
Problem with "2-step authentication" and "backup codes".

How do I change my phone number in login settings? Unfortunately I lost the number and would like to change it to my new number. The problem, however, is that "2-step authentication" appears to be enabled on the lost phone number, which is the old one I lost! In addition, I don't remember ever activating "2-step authentication" so I don't remember the “backup codes” either.or that I received an email, etc. to confirm it. I can't even make a purchase. The whole thing is so disturbing and annoying. that I can't even make "Razer Gold" or various purchases. Other activities are also blocked. Could anyone help me, please.I don't want my previous purchases to be a waste. !! 🙏🏼 please help me, please 🙏🏼 !! With friendly greetings Riemchen81_GER

2705
Razer.ScarletRouge
A
autoAwesomeTOPAZ324Insider Mini
asked in General Discussion
Razer screen stats

Ok so for some context I just got a huntsmen pro keyboard and to mess around with the rgb lights I had to download synapse which is whatever I don’t mind but it has added some stat screen to my game and I don’t like it, the colour is bad and it has too much info, but I can’t for my life of me find out where to remove it or change it, any help is appreciated

10
A
D
DADALOSKInsider Mini
asked in Razer Support
Unable to contact Razer support about warranty

I have been trying to contact Razer support about repairing my Razer Blade 15 and have answered all questions and forms on the support page but each time, when I am brought to the page where it claims that I can contact Razer support, the highlighted button has no effect, and I am unable to make contact.

261
Razer.ScarletRouge
Veronicapulsestreet875
Veronicapulsestreet875Insider Mini
asked in Razer Support
Razer Tartarus Pro SNAPTAB (SOCD) AND hypershift locking

For Razer Tartarus Pro when will SNAPTAB (SOCD) AND hypershift locking features come? You said you were planning these in the future, but there hasn't been any progress on these features for a long time. I think these features should have come to this keyboard in the first place. It saddens me that this keyboard has not received enough attention from you.

60
Veronicapulsestreet875
B
buzzFernGreensite737Insider Mini
asked in Razer Support
help

One of the earphones stayed with the light on permanently and does not respond to any stimulus and cannot be paired with the box or my cell phone.

51
Razer.Ten
L
lhtingInsider Mini
asked in Razer Support
Razer Blade 14 (2022) RZ09-0427 not powering after stuck in sleep. Have tried power button tricks.

I have a 2022 RZ09-0427EE23 It went to sleep overnight, and would not turn on in the morning. I have tried the power adapter cycle outlined in https://mysupport.razer.com/app/answers/detail/a_id/1798 I have confirmed the power adapter is functional using a multimeter, and it is outputting 19.2V. For at least the first 8 hours after discovering it, I was able to plug a device such as my phone into the left-side USB and charge off the laptop, indicating there was still some USB power going to that one plug. However, no devices were connected to the laptop when this problem occurred. I have tried unplugging the actual battery pack and CMOS battery, as well as removing the m2 SSD from inside and reinstalling everything in an effort to power cycle the board. Holding down the power button only shows a single white flash after ~10 seconds with no other activity.

111
Razer.ScarletRouge
Its_sxbaaa
Its_sxbaaaInsider Mini
asked in Razer Support
pase razer synapse 4

i have a issue with my hunstman mini i downloaded razer snyapse 4 app on my mac air and when i plug in my huntsman mini in black it doesnt pop up i am using the cable it came with but i am using a adapter with a usb inport and a usb-c outport i dont know if the adapter is like stoping it from connecting to my macbook air or snyapse 4 app so pls can someone help me with this question

243
Razer.Speedcr0ss
G
Grey_wolverineInsider Mini
asked in Razer Support
Wolverine Tournament Edition RZ06-0199 firmare update?

Hello I’ve got an older xbox Wolverine Tournament Edition RZ06-0199 controller and I’m experiencing accuracy problems so i looked for a calibration tool and couldnt find one and looked for a firmware updater and couldnt find that either, or indeed any information about the latest software/firmware for it. Does anybody know if there are updates / tools available?

131
G
Q
quickMimiPinkRUBY916Insider Mini
asked in Razer Support
Brand New Razer Basilisk V3 - Scroll Wheel Not Working

Hey all, Just today I received a Basilisk V3, opened it about 15 minutes ago and noticed that normal scrolling on the scroll wheel does not work. Pressing the mouse scroll in, switching to smooth scroll and side scrolling all works but normal scrolling doesn’t - smooth scrolling or not. I have tried: Plugging into a different USB port Closing down Synapse and trying to scroll Updating the mouse firmware Resetting the device via Synapse All to no effect. My old mouse, a Basilisk V2, scrolls just fine no problem. Any known issues/help? Or am I just returning it? Cheers.

899147
A
F
frontBabyBluesource971Insider Mini
asked in Razer Support
Razer V3 pro Deathadder Faker edition

Hi, i just got my Razer V3 pro Deathadder Faker ediotin, and my pc can find dogle when i connect it , looking forward for your help

61
FiszPL
Vanguard
Y
Youaredead3385Insider Mini
asked in Razer Gear
No activation code

Ok so I bought a brand new pair of headphone and when I tried registering the surround sound it didn’t work and needed a activation and I searched the whole box (even roped it apart) and checked my email and nothing. No code

163
FiszPL
Vanguard
bytenexusUltraRed866
bytenexusUltraRed866Insider Mini
asked in Razer Support
Where is my thx spatial audio code

I bought blackshark v2 pro headphones, but there is no card for activation thx spatial code, and no redeem code in my email.

162
FiszPL
Vanguard
quickIvoryTURQUIOSE909
quickIvoryTURQUIOSE909Insider Mini
asked in Razer Support
Unable register product

I have bought a BlackShark V2 X, but can’t register product, that said already registered, and i check that said haven’t been register.

242
FiszPL
Vanguard

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