Unanswered questions | Razer Insider

Unanswered questions

13434 Threads

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Sylvester0Insider Mini
asked in Audio

Earbuds can't connect to razer audio

My razer hammerhead tws pro is unable to pair with razer audio. Why? 

0
S
39 minutes ago
abodi9788
abodi9788Insider Mini
asked in Razer Support

تغير رقم الهاتف

فقدت رقمي القديم اريد تغير رقمي 

0
abodi9788
51 minutes ago
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KudosFNInsider Mini
asked in Razer Support

Razer deathadder v3 pro wont work wirelessly

For whatever reason the wireless on my deathadder v3 has stopped working it works fine while connected directly to my pc but when i unplug it i cant use it wirelessly and the led on the mouse is flashing white any clues ?

1
Razer.sushi.boi
1 hour ago
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DrBotsInsider Mini
asked in Razer Support

Razer Synapse refuses to detect my Blackshark Headphones

I was using synapse to see if my headphones where charging, but after an update the program won’t detect the headphones anymore. I’ve tried to reinstall the device drivers but it still won’t connect.Both the headphones and Synapse are update the most recent versions PN:  RZ04-0453

1
Razer.sushi.boi
1 hour ago
A
Anonymous
asked in Razer Synapse

Audio delay after latest Synapse update

Hello, i have Kraken Ultimate and yesterday i performed a clean Windows 11 installation on my computer in a attempt to fix the audio issues caused by the latest Razer Synapse update, even after format the computer and install the Windows again and the latest Synapse update from nov 16th i'm still facing audio issues, the quality of audio is good but when i go to watch videios or listen any songs on my computer, they have a little delay from the audio in the start of the video or music, i noticed that this issue is more frequently when i go to watch some videios on the youtube, i hope Razer fix this soon.

33
MintGreensecretgreat151
1 hour ago
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DwelRInsider Mini
asked in The New Razer Synapse | Razer Chroma App Open Beta

Razer Kishi v1 for Android xbox

I just got a razer kishi, but it does nothing on my Samsung s20 ultra,  the app says its not compatible to my device. 

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D
1 hour ago
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patryk721Insider Mini
asked in Razer Synapse

Razer synapse update 20240718 - destroyed razer barracuda heaset

After installing update my headset doesnt respond to changes equalizer, autio from standard to thx and bass boosting. Also I noticed sometime ago weird sound click in headset when volume turn on and turn off after few second - easy to detect on website like youtube or twitter when you just scroll page without any sound (meybe headset just detect videos and turn on itself to play sound but videos are muted). Is it normal for bt headset? I have newest firmware installed - meybe firmware install is foulty?     

1
P
2 hours ago
Prunexsharp607
Prunexsharp607Insider Mini
asked in Razer Support

Controllers arent connecting to phone. What do I do?

I've tried pressing down the LT, LB, RT, and RB at the same time while restarting my phone but it doesn't work at all. I've also tried using the app but I can't find anywhere to 'update' the controllers if there is any.

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Prunexsharp607
2 hours ago
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HN1935D09201216Insider Mini
asked in Razer Support

Razer Seiren Elite wird nicht erkkant

Hallo, mein Problem mit mein Razer Seiren Elite ich habe keine Ahnung .Hab alles viel einfacher vorgestellt.Wer etwas Zeit für mich hätte bzw nerven würde mich über etwas Hilfe sehr freuen.Brauche ich dazu ein Extra Programm , wenn ja welche?Da ich die anderen haben echte Probleme mich zu verstehen bezüglich Lautstärke.Discord und in Game habe ich die Mikro Ausgabe Max bzw. die anderen hab mich auf Max eingestellt und bin sehr Leise.Windows Standart Einstellung ist überall auf Max für Mikro.Bezüglich extra Programm habe ich diesen Synapse Beta aber sehr da nicht durch, ich glaube ,das es sogar für mich die Falsche ist.Danke​ an alle die versuchen mir zuhelfen. :)​​​​​​

0
H
2 hours ago
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BirkesJInsider Mini
asked in Razer Support

Over 48 hours and no response from Support

When I scratched the pin number off, some of the numbers are unreadable. I submitted a support ticket addressing the issue. It’s been over 48 hours and I still have not received a response. Should I submit another support ticket or attempt to live chat someone? I’ve bought Razer Gold in the store before and this is the first time I’ve had issues with scratching off the pin number. My support ticket number is 240725-000443.

0
B
3 hours ago
CameoPinktalktech537
CameoPinktalktech537Insider Mini
asked in Mice and Surfaces

Same mouse by material like Razer Deathadder Essential, but wireless

Hi, i am trying to find the same mouse as Razer Deathadder Essential, i tried Razer Deathadder v2, but it had weird grip, not as Essential. I need wireless one. Thank you!

1
LiLmEgZ
3 hours ago
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Ryan5100Insider Mini
asked in Razer Support

Razer Ripsaw HD orange tint

Hello! Ive been using the razer ripsaw as a way to capture and stream my xbox 360 gameplay and now since I just updated to a Series X its capturing my gameplay but in an orange tint. Ive tried the Firmware updater and by updating synapse 3.0 and yet nothing. Please help in anyway you can! 

0
R
4 hours ago
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sukawniInsider Mini
asked in General Discussion

Raiju mobile doesnt turn on when pressing HOME

When I try turning on the Raiju Mobile by holding down the HOME button nothing happens. Only when it is in usb or bluetooth mode and plugged into the phone/ outlet it connects to the phone via Bluetooth. Bluetooth can see it on the phone but the connection doesn't stay if the controller is unplugged. Anyone had this problem? 

1
S
4 hours ago
O
o94kiwiInsider Mini
asked in Razer Support

Razer nommo v2 pro subwoofer not connecting to speakers

Got a new Nommo v2 pro, got the speaker and wireless pod working, the subwoofer turns on with a solid green light, but no matter what the speakers don't detect the sub and I get no bass, the speakers flash red to signal that no sub is on or connected. The pairing button on the sub doesn't seem to do anything, tried reinstalling drivers, power cycling both the speakers and the sub but nothing has worked. I have tried with and without synapse.

11
K
5 hours ago
A
allynzInsider Mini
asked in Razer Support

Use of Huntsman v2 and DeathAdder with a USB switch

I am on my second USB 3.0 switch and it is still problematic. I am just trying to use one keyboard and mouse with 2 PCs (one laptop and one desktop) and it isn’t going well. Should I not be able to use these peripherals with a USB switch? Is there a model/brand I can use? 

0
A
5 hours ago
lilopako
lilopakoInsider Mini
asked in Mice and Surfaces

What is the latest firmware for the Razer Seiren Mini V3?

I need update my Razer Seiren Mini V3, but i can't find the firmware, someone can say me?

0
lilopako
5 hours ago
X
XxYogaxXInsider Mini
asked in Razer Support

Razer Nari Ultimate - corrupt dongle due to software updates

Recent updates to Razer Synapse has bricked the 2.4 GHz wireless dongle of almost every Razer Nari Ultimate headset. I’ve been using the headset for almost 3 years now and the dongle suddenly gave up working one fine day. I am seeing on this forum that multiple Razer Nari Ultimate users have been facing the same issue very recently.The issue:The dongle does not get detected by the PC nor does it connect with the headset. It very rarely gets detected but immediately disconnects as soon as I try to play any sound from the PC.The headset itself works fine when it is connected via the 3.5mm jack. So this is most definitely a software issue that partially bricked the dongle from connecting/updating firmware. Using the 3.5mm jack cable is really infuriating as it defeats the whole point of buying a wireless headset. The headset also doesn’t get recognised on Synapse, therefore none of the features(such as Haptics, Game/Voice audio control, Mute button) work even though they are right there a

27
pavre69
5 hours ago
Glenn.Orihara
Glenn.OriharaInsider Mini
asked in Razer Support

Issue with My Razer Tarok Pro Zen Gaming Chair

Hello,I own a Razer Tarok Pro Zen gaming chair. I am experiencing several issues with this chair:One of the armrests is bent inward and downward. The tilt mechanism of the chair no longer works. The label under the seat is partially torn, making the serial number unreadable.I no longer have the serial number, and it is not on the packaging. I found other numbers on the box, but none of them correspond to the serial number.I would like assistance in finding the serial number so that I can contact support. I want to know if I can get a refund for the chair, a discount to purchase a new one, or any other form of help, such as a partial refund.Thank you in advance for your help. Glenn.

0
Glenn.Orihara
6 hours ago
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zilongurInsider Mini
asked in General Discussion

2024 Razer Blade 16 Vapor Chamber Question

Got a 2024 Blade 16 (4090). Popped it open to see the differences bw the 23' Blade and install additional RAM and another SSD after disconnecting the battery. I considered repasting it with PTM like I do with all my laptops (except those with LM) and interestingly - you can't remove the vapor chamber after screw removals from the mainboard. It's like glued on or something - or maybe there's another anchor screw underneath the mainboard only accessible from the other side. Regardless - wanted to see if anyone else has torn one of these down. I didn't mess with it too much after some jiggling. 

1
Z
6 hours ago
danielgoatmann
danielgoatmannInsider Mini
asked in Razer Support

Product already registered - Razer Blackshark v2 X

Hi. My girlfriend brought me a Razer Blackshark v2 X and when we’re trying to register the product under my account it said it’s already registered. I searched a while in the forum and found out that a lot of people are having this issue here, but the answer was never given on topic, but rather on PM, so I’m opening this topic to see if any verified support can lend me a hand.Thanks.

0
danielgoatmann
7 hours ago
CamelfrontONYX143
CamelfrontONYX143Insider Mini
asked in Razer Support

The blackwidow v3 pro keyboard can be typed but the lights won't turn on.

Hi I have a problem with my blackwidow v3 pro keyboardI can type but I can't turn on the lightI tried resetting it, reinstalling synapse, changing the ports but I can't turn on the light

1
Razer.sushi.boi
7 hours ago
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Sulivan01Insider Mini
asked in Keyboards

Repose poignet d'origine du RAZER ORNATA CHROMA

Bonjour, je recherche à changer mon repose poignet qui se dégrade mais je ne trouve pas la pièce de rechange identique, quelqu’un aurait il la solution. Il s’agit du RAZER ORNATA CHROMAMerci !

2
B
7 hours ago
D
DigitalArchivesInsider Mini
asked in Mice and Surfaces

Razer Basilisk V3 problems

Hello! I’ve come here in search of help, because it seems that razer support doesn’t want to help without warranty.The mouse is ~2 years old, and about a month ago I’ve started experiencing furiating problems:Mouse reacts choppily, cutting out all input including clicks, movement, scrolling, side button presses, hyperscroll enabling, dpi changing and whatelse, though the lighting stays on. This can happen as often as every half a second and lasts up to ~3 seconds, sometimes I can go minutes without it happening. Sometimes the USB disconnect/connect sound plays, sometimes multiple times, mouse can start working again even after disconnect sound. The aforementioned, but the mouse completely dies, with the lighting turning off as well. Sometimes the USB disconnect/connect sound plays, sometimes multiple  times, though the mouse never reawakens. Rarely windows also gives a malfunctioning device error. Goes back to normal after replugging the mouse.This happens in all 6 USB ports. My keyboa

1
Razer.sushi.boi
7 hours ago
MediumOrchidgardenbiz105
MediumOrchidgardenbiz105Insider Mini
asked in Mice and Surfaces

23€ deathadder essential from AliExpress

So I've recently bought a deathadder essential from AliExpress, it was originally 23€ but after some saved up discounts I ended up paying like 3€ for it. It seems to work perfectly, it's detected by synapse and after checking some fake v real videos it seems real. Can anyone help me discover wether it actually is real? 

0
MediumOrchidgardenbiz105
8 hours ago
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Nagi.a7Insider Mini
asked in Razer Support

Razer synapse not detecting the "razer huntsman V3 pro mini"

Hi i ordered a rzer huntsman V3 pro mini keyboard a few days ago and it arrived today. The issue i have with it is that it cant get detected by synapse ( i can use it just not customize it). I saw some fixes with deleting vanguard cuz that may cause problems but for me thats not an option cuz i mainly play games by Riot. i also tried reinstalling synapse and also didnt work. anyone have a fix for me? thank you very much 

1
Razer.sushi.boi
8 hours ago

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