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Unanswered questions

1008 Threads
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PM2132H13359758Insider Mini
asked in Razer Support
huntsnam pro 3 stops working when I open Synapse 4

HI I have a windows pc, running synapse 4, when I open synapse 4 my razor huntsman keyboard pr 3 stops working, does anyone have a solution?

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xiomaravidueiraInsider Mini
asked in Razer Support
es compatible con otro dongle

Dear Razer Support Team, I am the owner of a Razer Viper Ultimate mouse, model RC30-030501. Recently, the USB receiver that I use to connect the mouse to my computer has been damaged and no longer works. I would like to know if it is possible to purchase a replacement USB receiver that is compatible with this model. Additionally, could a standard Bluetooth receiver be used instead to connect the mouse, or is a proprietary Razer receiver required? I would appreciate any information regarding availability and the process to obtain a replacement.

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directpolyWeldonBlue917
directpolyWeldonBlue917Insider Mini
asked in Razer Support
Blade 14 (2023) – Battery detected but work only with charger (Worked well before, issue after unmount/remount)

 Context Razer Blade 14 (2021, RZ09-0370; / RTX 3070). Full teardown to repaste / clean. Re-assembled without visible damage, but now: Windows still shows the battery (percentage looks correct). AC LED is on, percentage never increases. Laptop shuts off instantly when the AC adapter is pulled. Swapped in a brand-new battery → identical behaviour.   It was working well before the unmount. I did it very carefully, I don’t understand what is going on. MeasurementsTest point Voltage (battery connected, AC unplugged) Down-stream pad of Fuse “X” (after battery connector) ≈ 15 V Every pin on the two “30030L” 8-pin devices (battery FET pair) 0 V R005 vertical shunt (battery current sense) 0 V R005 horizontal shunt (charger current sense) 0 V (expected with charger unplugged)  Ground probe is screwed to a chassis screw; readings repeated several times.What I’ve Tried Visual inspection: battery cable, Fuse X, traces all look fine. Hard EC reset Disconnect b

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directpolyWeldonBlue917
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downinsta1Insider Mini
asked in Razer Support
SaveInsta | Download Instagram Video, Photo, Story and Reels

In the vast expanse of the digital world, Instagram stands as a beacon of visual storytelling, a platform where individuals, influencers, and businesses alike connect through captivating images and videos. However, as with any popular social media platform, Instagram faces challenges that threaten its essence and user experience. From algorithmic changes to concerns about privacy and authenticity, the platform's future hangs in the balance. In this article, we delve into the nuances of these challenges and explore ways to "Save Insta" while preserving its core values.The Algorithmic DilemmaOne of the primary concerns voiced by users is the opaque nature of Instagram's algorithm. The algorithm dictates what content users see on their feeds, often favoring posts with higher engagement rates. While this system aims to enhance user experience by displaying relevant content, it can also contribute to a homogenized feed, where popular posts overshadow lesser-known creators.To "Save Insta" fr

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Danxity
DanxityInsider Mini
asked in Razer Support
Battery health not display on Razer Synapse 4

Battery health not display on Razer Synapse 4 anymore suddenly. How do I fix this? 

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Razer.Ten
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Scarrr_rInsider Mini
asked in Audio
Razer Barracuda X Problem with wireless connections

I bought less than 3 days ago the Razer Barracuda X version 2022 and 1 day ago the headphones began to have interference in the audio and sound cuts, I did all the recommended steps, I downloaded the applications recommended to link the dongle, to check the firmware and others but nothing worked.The only wireless device that could cause interference problems would be the mouse which is a Razer Viper V3 Pro which did not generate problems with my HyperX Cloud Flight.

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Razer.Ten
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xNimeshInsider Mini
asked in Razer Support
Cant add/unable to find deathadder hyperspeed v2 on synapse MAC.

Cant add/unable to find deathadder hyperspeed v2 on synapse MAC.no device found

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Razer.Ten
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yufo1337Insider Mini
asked in Razer Support
BlackShark v2 X

I received the code 7.1 Surround sound, it says that the code is invalid.I want to activate THX spatial audio

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FiszPL
Vanguard
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muffiniioInsider Mini
asked in Razer Support
Kraken kitty V2 wirless sound echo when i open mic

HI i just recently bought razer kraken kitty edition. But i have a issue every time that i open my mic when i am playing csgo, the sound will start to echo. When i open my mic it has like a lag for 2 seconds on the pc and then the sounds just echoes from that point. I need to restart the PC again so it can be fixed. Can someone help me like has this happened to anyone else or are the headset faulty?

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Wiktor333plInsider Mini
asked in Razer Support
Razer Wolverine v3 beeping.

Good day. I have a problem with my Razer Wolverine v3 pad. After the update, the pad keeps beeping every time I turn it on. Is there a way to fix this? Best regards.

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Grey_wolverineInsider Mini
asked in Razer Support
Wolverine Tournament Edition RZ06-0199 firmare update?

Hello I’ve got an older xbox Wolverine Tournament Edition RZ06-0199 controller and I’m experiencing accuracy problems so i looked for a calibration tool and couldnt find one and looked for a firmware updater and couldnt find that either, or indeed any information about the latest software/firmware for it. Does anybody know if there are updates / tools available? 

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vnmodapk094Insider Mini
asked in General Discussion
VN Video Editor + Razer Gear: Your Setup for Editing

Who else here uses VN Video Editor? Let’s talk about how you incorporate your Razer products into your editing setup. Whether it’s your mouse for precision or keyboard shortcuts, how does your Razer gear improve your workflow?

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headRoyalAzuresite156Insider Mini
asked in Razer Support
el código de activación no venia en la caja y cuando lo quise registrar me decia ya activado

Subject: Product Already Registered - Missing 7.1 Surround Sound Activation Code Message: Hello Razer Support, I recently purchased a brand-new Razer BlackShark V2 X headset, but it did not include the activation code for 7.1 Surround Sound. When I attempted to register the product on your website to retrieve the code, I received a message saying that the product is already registered. I can confirm that the headset came sealed and was bought as new. I believe this may have been a mistake or a possible repackaged product. Could you please assist me in retrieving an activation code or resolving the registration issue? Thank you in advance for your help. Best regards,Breyner Chaparro 

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Razer.Aero
quickJETBabyPowder410
quickJETBabyPowder410Insider Mini
asked in Razer Support
NOT RECEIVING OTP

IM TRYING TO TOP UP TO RAGNAROK NEXT GENERATION : GLOBAL BUT MY ACCOUNT KEEP GETTING UNEXPECTED ERROR. AND MY MOBILE CANT RECEIVE ANY OTP. ANY HELP?

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Razer.Aero
deARKYzator
deARKYzatorInsider Mini
asked in Mice and Surfaces
Razer Pro Click Bluetooth issue

Razer Pro click refuses to go into pairing mode / cannot be detected by any devices to perform a pair.Currently:It is impossible to pair it with another new device or previously used device.There is no option hard reset the mouse.Firmware has been updated and is up to date as of today.Flashing previous firmware does not fix the issue or reset the mouse.One of my laptops can connect to the mouse, the behavior is really strange.Upon turning on the mouse - it does not connect.After holding the pairing/switch button for 3 seconds, it connects to the laptop instead of going into pairing mode.Moreover, this happens on all three BT slots, meaning that regardless of which BT slot (blue, green, yellow) I try to enable pairing on, the mouse get connected to the laptop on that slot.This is cursed  behaviour, especially from a premium product from a premium brand,  that has been on the market for over 4 years.Some Razer engineer  screwed up big time here, so please provide a firmware update as soo

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BurntOrangebaseleet877
BurntOrangebaseleet877Insider Mini
asked in Razer Support
razer viper v 2 pro not charnigng

Hello, my razer viper v 2 pro mouse stopped charging after 6 months of use, I kept the mouse in perfect condition and everything was fine.

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Razer.Speedcr0ss
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interactiveMantiscity767Insider Mini
asked in Razer Support
razer blackwidow v4 wont connect

I got the BlackWidow v4 100% about 3 months ago and it went unused after about a month due to some personal matters. I don't have the original cable it came with, but I'm using a different usb cable and it still won't connect to my laptop, when it did a few months ago. During this time it's been left in it's box so ik it's not a damage issue. I've tried both usb ports and it won't connect, but my mouse connects just fine (my mouse isn't a Razer product.) I've also tried a different cable and that doesn't work either, I've tried restarting my laptop and reinstalling Razer synapse and the issue is still persisting. Could the issue just be because I'm not using the original usb C port it came with?

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DarkTurquoisetechweb155
DarkTurquoisetechweb155Insider Mini
asked in Razer Support
Razer Support Nightmare: they've had my laptop for 35 days and I have got ZERO updates

My nightmare is virtually identical to a lot of posts, so either something is seriously wrong with their repair program or they just don’t care!I sent my Razer 17, that I spent $4500 on, in for repairs over a month ago and haven't received a single communication or update since they received it on April 10th. I've called 5 times and was either told that the part was out of stock, they didn't know, or I was just hung up on!I've requested manager escalation calls 3 times and was told no one was available and they'd call me back within 48 hours, which never happened once. The one time I was actually able to get through to the escalation department the line went dead (on their end) right after he looked up my case information!! No call back of course...This is my primary work laptop, if Razer can't fix it (severe screen flickering issue) or somehow lost it, they need to at least tell me something! The official email I received when I sent it in was that it would be fixed within 5 business

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Razer.Speedcr0ss
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geoUltraRedventure703Insider Mini
asked in Razer Support
Razer Barracuda Headphones X 2.4

Was playing a game when all of a sudden the left ear audio completely turned off. I have tried every fix I could find and nothing is working. I tried the headphones on my phone and the left side still didnt have any audio. Not sure if this is related but the headphones are recognized as speakers on my pc and not headphones.  

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technoCadetRUBY234
technoCadetRUBY234Insider Mini
asked in Razer Support
Razer Huntsman V3 TKL controller input

So my keyboard has been acting weird where things like steam, roblox, etc have been confusing my keyboard for an xbox controller. This isnt an issue with the razer synapse app because I always have it closed (even in system tray) due to a weird input delay glitch that happened. Anyone know a fix? also how do u change ur razer acc name, mine was auto set

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technoCadetRUBY234
BurntOrangebaseleet877
BurntOrangebaseleet877Insider Mini
asked in Razer Support
razer viper v 2 pro не заряжаается

Здравствуйте,моя мышь razer viper v 2 pro перестала заряжаться после 6 месяцев испльзования,мышь держал в идеальном состоянии и все было хорошо

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Razer.Speedcr0ss
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JamesMartin2305Insider Mini
asked in Razer Support
Anyone Got a Razer Raptor 165Hz Recognized in Synapse via USB-C Expansion Card?

I'm trying to get my Razer Raptor 165Hz monitor to show up in Razer Synapse (for Chroma integration), but I'm running into a bit of a hurdle.My motherboard and GPU don’t have native USB-C output, so I’m looking into using a PCIe USB-C expansion card to connect the monitor's USB-C port to the system.Before I go ahead and buy one, I wanted to ask:Has anyone successfully gotten the Raptor 165Hz to be recognized in Synapse using a USB-C expansion card (not native USB-C on motherboard or GPU)?If so: What expansion card did you use? Any driver issues? Did Synapse detect the monitor properly for Chroma features? Appreciate any insight before I throw money at this. Thanks in advance!

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Gholt369Insider Mini
asked in Razer Support
Basalisk X Hyperspeed Firmware Updater Not Updating

I’m just writing a thread, just in case the PM I sent as instructed in this other thread Doesn’t lead to anything.But it’s basically the exact same issue.  I’ve left it running for hours upon hours (overnight until the next afternoon/ afterwork and the updater still says 0% and no sign of making any progress.)I’m kind of frustrated because the mouse seems to disconnect every 2 or 3 minutes I’ll be playing a game then I can’t move my cursor for 30 or 40 seconds before it finally “reconnects” and starts to work again.  Granted it’s connected via USB and the ports work for everything else. It appears to be just the mouse that’s choosing to not cooperate.Please advise what should be done.I can provide the mouse’s SN# via PM if needed like stated in the Thread I mentioned above.

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DirtyD88Insider Mini
asked in Razer Support
Nommo Pro V2 subwoofer disconnects during firmware update

I decided to check firmware updates on my razer equipment and noticed my subwoofer is on fw 1.5 and 1.8 is available.When I use the firmware updater and it instanlty disconnects, blinking green light, and wont reconnect without hard reset using a paperclip or long power cycle.Now it seems to often disconnect, where as before I did not have an issue =/Any advice?

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RusticwhaleInsider Mini
asked in Razer Support
Purchasing New Dongle for Mamba Wireless?

Hello, I’ve had the Mamba wireless for a while now, and I love this mouse. I have many memories with it, and despite the every-now-and-then double clicking (I remember the cause of this vividly), I do not want to give it up yet.Recently, was powering down my laptop, and I went to remove the wireless dongle from the USB slot. To my despair, it literally just completely fell apart with plastic shards all over the place, and I had to scoop out some remaining plastic from inside my laptop’s USB slot. The transceiver still worked, though, and I was able to use it by gluing the metal USB frame to the one remaining vital green plastic prop which sits deepest inside the laptop port. I would fidget with the transceiver until I finally fit it between the plastic and the laptop contacts. I was trying to rig a small paperclip handle to the metal frame to pull it out easier, since it would require pliers to pull it out, and I still wanted the USB port to be useable by other devices. I was trying to

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