Forums
Support
House Rules

Home
Search

Unanswered questions

1074 Threads

Recently active

Most views Most replies

asuka55Insider Mini

asked in General Discussion

does a Razer Turret work before the OS is loaded?

In short, I dual boot, so I need my keyboard to be available before the OS is loaded (so I can pick which OS to boot). If the keyboard can be used to access the BIOS, things should be fine.In the past, I had two wireless keyboards on a old htpc, one worked before the OS was loaded, allowing me to access the bios and interact with the bootloader, the other did not.So, I was wondering if anybody can confirm if a Razer Turret in wireless mode , works before the OS is loaded up?

19 minutes ago

awshinInsider Mini

asked in Razer Support

Blackshark v2 x activation code

I bought blackshark v2 x and when i tried to scratch the code i accidentally destroyed it how can i get code

32 minutes ago

DrJeckylInsider Mini

asked in Keyboards

Razer Ornata Chroma V2 keys not working

Hi have a Ornata Chroma V2 for a couple a years now and some time 2 years ago, I had the same issue I’m currently having with it. For some reason, the keys: num lk, /, *, -, 4, 5, 6, and + on the numpad tend to not work. It’s a come and go issue, meaning that when starting the pc, I’m playing roulette with it…I’ve tried uninstalling the keyboard, synapse and razer central for a couple of times now and still the same behavior. Took out keys, cleaned the keyboard and same situation. Like I said, it happened a couple of years ago, stopped for about 2 years and now started again all of a sudden. Really hopeful someone can give me support on this.

56 minutes ago

azrezidentInsider Mini

asked in Razer Support

Tartarus Pro went through warranty RMA process but was not completed.

I went through the long drawn out warranty process on Tartarus Pro. To speed things up I purchased another unit through Razer, once that was received, sent the RMA unit in. It has been over 1 month and I have not received money back or repaired unit. RMA ticket is shown as closed. I can’t seem to find a way to contact Support other than through this forum.

1 hour ago

SEBO98MRInsider Mini

asked in Razer Support

7.1 surrond sound

I just registered my new headset as a new product but I didn't get the activation code to my email yet. Where can I find it? Can you help please Thank you!

2 hours ago

DeepChestnutIVORYever221Insider Mini

asked in Razer Support

Razer Blade 14" - Intel 7700HQ - GTX1060 - Power adapter spark near L bend

URGENT! My power adapter had a spark near the L bend when I mistakenly twisted the opposite side. How can I get a replacement? I don’t have warranty and I don’t think razer makes those anymore. What do I do?

2 hours ago

JC_Razer.Insider Mini

asked in Razer Support

Basilisk Ultimate Now Can Support The Hyperspeed Wireless (Multi-device)?

I borrowed my friend's Basilisk Ultimate to link my V3 mini keyboard before and find out Basilisk Ultimate was not in the supported list. Now I see that Basilisk Ultimate is already in the Hyperspeed Wireless (Multi-device) support list. I love this mouse so much! So I want to confirm before purchasing. Thank You.

2 hours ago

YoanVdsInsider Mini

asked in Razer Support

Yoru06Insider Mini

asked in Audio

Spilled water on my headset

I accidentely spilled a few drops of water on my blackshark v2 s wire, is there a problem? Can i send em to warranty?

6 hours ago

7SyedAhmadInsider Mini

asked in Keyboards

Razer Ornata v3 x rainbow wave not working

Hi, I have recently bought a razer ornata v3 x and tried to import a rainbow wave profile for the keyboard but it is not working and it shows moving static colors but not in a rainbow pattern .Please help

7 hours ago

RustyRedtruckauto174Insider Mini

asked in Razer Support

CP no llegaron .

Compré mis CP pero está vez la página no me pido el ID y ahora mis CPs no han llegado.

8 hours ago

ShinjiruKiseki18Insider Mini

asked in Razer Support

Need help with Claim Warranty Razer Huntsman V2 Tenkeyless

My keyboards has start to act up recently. whereby it light up (there is a faulty light on 2 keys) but the worse problem is the fact that it does not detect my key input. I tried filing a case but the chat did not allow me to upload my video. SO can someone help me on how solve this issue. I had do clean wipe of razer multiple time which help from time to time but it will recur again and again. SO I was wondering if this is a hardware issue. I also tried using a new usb cable for connection cuz i thought it was the cable issue but not still the same problem. It ruins the experience especially when you are in the middle of the game and the keyt just stop responding randomly. Plug and unplug did not solve it. SO i will just have to wait for 2-4 minutes praying the key will respond...

8 hours ago

JASPERWheatsolo359Insider Mini

asked in Razer Support

Razer Blackwidow V3

Quick question is this supposed to happen on keycaps? I cleaned the keycaps by taking them off and then soaking them. It doesn’t show much in the picture but on some parts it is dimmer

8 hours ago

Anonymous

asked in Razer Support

沒有7.1聲道的激活碼

已經解決

8 hours ago

SOLOPIG17Insider Mini

asked in Mice and Surfaces

help me how to fix this

9 hours ago

Dunkerz1234Insider Mini

asked in Razer Support

razer wolverine chroma v2 died after firmware update

Idk what to do tbh it keeps vibrating and won’t turn on after the firmware update I paid £150 for this controller and I didn’t even break it I ain’t happy

11 hours ago

venturePaleViolet517Insider Mini

asked in Razer Support

razer true hammerhead x sizzle ?

Razer true hammerhead x There is a crackling sound from the left earphone. What should I do? I just bought it.

11 hours ago

PaladinDragonInsider Mini

asked in Razer Support

Razer Mouse Right button Not alway working

So I have had a Razer Naga, and a Razer Naga Epic.Both devices seem to have a Malfuntion with their right mouse button (Button 2). It does not always stay clicked down when pressed and will randomly release on it’s own. I bought the naga epic to replace the naga. I have done FULL uninstall/reinstall of all Razer software, Fully updated windows, and run the whole gambit of trouble shooting including moving to other USB ports and testing on another PC. It still acts up no matter which mouse I try.Updates don’t take when I try and update unless I do the Full Uninstall/reinstall each time btw.I also have a Tartarus that works fine, and a Cynosa Chroma Keyboard.Any reason why this is happening? Any fixes for it?

12 hours ago

KensuluInsider Mini

asked in Razer Support

Battlefield 2042 Keyboard Lag

When playing Battlefield 2042 I get a serious lag in keyboard. I used to be able to fix it by shutting down the Razer Synapse software but that is no longer the case, acts the same as before. What the heck am I to do to fix this lag?

14 hours ago

Miono_09Insider Mini

asked in General Discussion

PCIE version Blade 14 (2017)

Hello. I have a Razer Blade 14 (2017), what is the PCI E version on it? I choose a new ssd and do not want to overpay for the latest version, which still will not give the desired speed

15 hours ago

Dhawan8Insider Mini

asked in Mobile

How can I fix bugs in my HTML website does not scroll on mobile devices?

I have a HTML, CSS, JS website and on my computer it works perfect but on my Razer Phone with chrome it does not scroll vertically. The website is English but the text doesn´t matter.If i zoom in it scrolls until the next navigator, then it stops. If i switch in mobile chrome to desktop site, it scrolls perfect, but in mobile mode bestintonneaucovers it doesn´t.

15 hours ago

LeFluffySquirrelInsider Mini

asked in Razer Support

Razer Synapse no longer reads CPU/GPU temps for Hanbo AIO

I had this problem as of the last two updates to synapse where synapse no longer pulls CPU and GPU data such as Temps and Speeds. Because of this my Hanbo AIO and PWM fans no longer adjust to the fan curves I have set. They still read the fan and pump speeds as well as liquid temps, but nothing else. I have already contacted support but was unsuccessful in getting a good answer. I have completely wiped and done a complete clean install of razer and all peripheral software, but that too has yielded no results. Anyone else have this problem and was able to fix it?Edit: I have updated to the latest Windows 10 Version, as well as BIOS and AMD Adrenaline drivers SetupOperating system: Windows 10 Motherboard: ROG Strix X50-E Gaming WIFI IICPU: AMD Ryzen 9 5900XGPU: AMD Radeon 6700 XTCooler: Razer Hanbo AIO 240mm ARGBFan controller: Razer PWM PC Fan ControllerRazer software: Razer Synapse 3

15 hours ago

Page 1 / 43

Razer Silver

MANAGE YOUR RAZER ID PROFILE

Manage >

Cookies Cookie settings

Sign up

Already have an account? Login

Login to Razer ID to create new threads and earn badges.

Welcome to Razer Insider

Login to Razer ID to create new threads and earn badges.

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

Shop

RazerStores
RazerCafe
Store Locator
Purchase Programs
Education
Exclusives
RazerStore Rewards
Newsletter

Explore

Technology
Chroma RGB
Concepts
Esports
Collabs

Support

Get Help
Registration & Warranty
Online Store
RazerCare
Manage Razer ID
Support Videos
Accessibility Statement

Company

About Us
Careers
Press Room
zVentures
Contact Us

FOR GAMERS. BY GAMERS.™

Legal Terms
Privacy Policy
Cookie Settings

FOR GAMERS. BY GAMERS.™