Unanswered questions | Razer Insider

Unanswered questions

11118 Threads

raven_sgwc
raven_sgwcInsider Mini
asked in The New Razer Synapse | Razer Chroma App Open Beta

no access to customization options of my mice after import of old file

i tried to open the customization menu after installing synapse beta and importing my old keybind file from synapse3 and i cannot access the tab anymore. this means, that i need to remove the imported profile, but since i can only do that via the tab i cannot access, im stuck with an useless mice. does anyone know, how to remove the profile even if i  cannot access the mice tab, like the file path of the file or how to reset the mice.

2
1
30 minutes ago
Scott2553
Scott2553Insider Mini
asked in Razer Support

Basilisk V3 moving pointer on it's own

This just started today after using this mouse for about 4 months. The mouse, very slowly moves on it’s own toward the bottom of the screen. I have cleaned the sensor, tried multiple mouse pads,  and updated the firmware but none of these fixed the problem. Any suggestions? Thank you.

0
Scott2553
32 minutes ago
thiagojramos
thiagojramosInsider Mini
asked in The New Razer Synapse | Razer Chroma App Open Beta

Razer Synapse Beta copies text to clipboard when using custom shortcut on Cynosa v2

Hello Razer Team,I am experiencing an issue with Razer Synapse Beta while using my Cynosa v2 keyboard. I have set up a custom shortcut to insert a specific block of text when a key is pressed. However, when the shortcut is triggered, the defined text is not only inserted into the intended location but is also automatically copied to the clipboard on Windows 11.Devices: Keyboard Model: Razer Cynosa v2 Operating System: Windows 11  Whenever I set up a custom shortcut for a key (e.g., shortcut key for 'previous track'), to press it and insert the following text via macro or text function:```TextHere```   This text is correctly inserted into the desired location but is also copied to the Windows 11 clipboard. This occurs when using both the macro functionality and the direct text function.     In Synapse 3, this specific issue of copying to the clipboard did not occur, although I faced an issue where the shortcut would not work in programs that I have set to be opened with administrator

0
thiagojramos
1 hour ago
E
eccko00Insider Mini
asked in Razer Support

BlackShark V2 Pro 2023 - audio interrupt

Hi everyone,a month ago I bought the BlackShark V2 Pro headphones version 2023.I have a very big problem with the connectivity.The headphones during sessions of even several minutes break (interrupts the sound, is distorted)I tried several USB inputs as well as external HUB's but it did not help. I installed the drivers from scratch, including an update from the website - to no avail.No device interferes with headphone connectivity, I have the adapter only a dozen centimeters away. Do you have any ways to fix this?

0
E
2 hours ago
LegendOfAlduin
LegendOfAlduinInsider Mini
asked in Razer Support

The Razer blackwidow V4 Pro Keyboard

Hi! I am wondering if the razer blackwidow V4 Pro is already out in Europe, and if it will be coming to Norway? For the moment I have the V2 and its really starting to have its end of the story now. Saw the V4 Pro here on the main Razer website and this keyboard is deffinitly something I am interested in. 

0
LegendOfAlduin
2 hours ago
A
an6reasInsider Mini
asked in Razer Synapse

Razer Blackshark V2 pro (2023) mic volume automatic turns down when talking.

I just got the Razer Blackshark V2 pro (2023) and it’s great but when I speak into the microphone the mic volume automatically slowly turns down until my friends can’t hear me anymore. Then i have to manually put it up again so they can hear me, and repeat.Is there a way to keep the mic vulome on 100% where it does not go down when i talk?Please help, idk if i am just stupid or what? But i feel like i have tried everything.

2
A
3 hours ago
bordatristan98
bordatristan98Insider Mini
asked in Razer Support

2 gpu accidentally uninstalled. razerblade 15

I accidentally uninstalled my 2 graphic card driver. 1st is intel uhd and 2nd is the rtx 3060 gpu. I uninstalled the first one by following the instruction but i got confuse on which is to uninstalled without knowing the consequence. Now i dont have any graphic driver. I also cannot open my laptop. Before the only problem is i cannot open its own monitor but the laptop is working. Now it got worst. I hope somebody can help me with my problem

0
bordatristan98
3 hours ago
JimmyJhon1
JimmyJhon1Insider Mini
asked in Razer Support

Item in Clearance Delay

I ordered a Razer BlackWidow V4 Pro - Orange Switch the other day and noticed that Fedex is showing the status as “Clearance Delay”. I saw that this seems to be a common issue but is there anything I need to do on my end or will Razer handle the situation? 

0
JimmyJhon1
5 hours ago
V
Victor042Insider Mini
asked in Razer Support

missing pin code

My razer gold card is 11 digits 

1
V
5 hours ago
C
chrisss6Insider Mini
asked in Razer Support

Razer wolverine ultimate issue

For some reason my controller is being shown in game as a keyboard , I was using it to play fifa and they keybinds when connected in game show up as keyboard meaning I have to use my keyboard to play and my controller won’t work 

0
C
5 hours ago
geoVividMalachitebus911
geoVividMalachitebus911Insider Mini
asked in Razer Support

Razer Gold card not working? help please

Hi I just bought a Razer Gold Card for 100 dollars on Amazon. I had it shipped to my email. Sent it to my kid and he put in the pin # and it said pin already used!! Any help will be appreciated! Amazon cant help and Razer.com just accepts “Tickets” for help!Thanks Jamie

2
geoVividMalachitebus911
5 hours ago
SquadMonster
SquadMonsterInsider Mini
asked in Razer Synapse

Headphones and synapses connection problem

Synapse doesn't detect my RAZER BLACKSHARK V2 X - WIRED GAMING HEADSET.  I don't know what to do and no guide helps

0
SquadMonster
6 hours ago
N
Navid_KhosraviInsider Mini
asked in Razer Support

My Razer Kiyo Does not is in use by another application

I have a Razer Kiyo and I connected it to a Windows Server Essential 2019 system. I installed Razer Synapse and I also updated the firmware of the Camera. Ther are two problems:1- When the Synapse is up. in the Devices section, I choose Razer Kiyo. the camera image in preview window is not displayed and the message is “Camera is currently in use by another application” but I have not ran any application that uses camera.2- The OBS does not recognize any USB camera. So I cannot use it in OBS too.How can I solve the problem specially the second one?PS: My Razer Kiyo works properly on my other computer.

2
rennanz1nh
6 hours ago
J
JohnnyCLUInsider Mini
asked in Razer Gold & Silver

Items in the Razer Silver Redemtion page sold out???

Razer silver is such a joke. They advertise this as “ the world’s largest loyalty rewards program for gamers” … until you try to redeem your points. NOTHING is in stock! You also don’t know if something is in stock until you try to redeem it. Then they inform you it’s out of stock. That way people can see all the wonderful things they can redeem their points on. Not aware that most items aren’t in stock. Why are there separate inventories for products advertised on the regular site, and products on the silver page? They should be one in the same. This is no way to treat loyal customers. If anyone can tell me when Razer restocks the silver page I’d appreciate it. I’m sure the answer is no one knows. Wow...

0
J
8 hours ago
easyUltraRedLARIMAR782
easyUltraRedLARIMAR782Insider Mini
asked in Razer Support

lost number

i lost my old number and i cant authorize my purchase, pls help

0
easyUltraRedLARIMAR782
8 hours ago
R
RazeTheMambaInsider Mini
asked in Razer Support

BlackShark V2 Pro Battery Replacement

BlackShark V2 Pro Battery not holding more then minutes before drain.Probably needs replacement, any suggestions ?

1
Razer.Aero
9 hours ago
ArbyMaster458
ArbyMaster458Insider Mini
asked in Razer Support

iPhone 15 Pro Max w/ Spigen Cryo Amor Compatible with Kishi V2 (USB-C) and Kishi Ultra?

I own an iPhone 15 Pro Max with Spigen Cryo Armor Phone Case and am considering buying either the Kishi V2 that has a USB-C for it or the Kishi Ultra. However I can find any listings on the site for what cases are compatible for them so I’d like to know exactly if either the V2 USB-C or the Ultra supports my 15 Pro Max’s Spigen Cryo Armor Case.Additional question, does the Kishi V2 (USB-C) work with the 15 Pro Max?

0
ArbyMaster458
9 hours ago
S
sourcefastHarlequin044Insider Mini
asked in Razer Support

trouble with blackshark v2

hey there i recently bought the blackshark v2 and i have this problem where i can hear a video evn tho the video is mutedFor example i just recorded my gameplay and theres a button to raise the volume or lower the volume or mute the video completly and if i mute the video i can still hear the video and lowering or raising  the volume doesnt change the volume to mention it happens only with this headset i think its a configuration problem or something like that!

0
S
9 hours ago
DustStormBG
DustStormBGInsider Mini
asked in Razer Support

High temperature Razer Blade 15 NVIDIA GeForce RTX 3070 Ti - 12th Gen Intel 14-Core i7 CPU - 15.6” QHD 240Hz 2022

Hello, I purchased a Razer Blade 15 Razer CH580 in 2022. Initially, I had no issues, the laptop was working fine. However, a few days ago, the computer started shutting down out of nowhere while in suspension. Upon checking the temperatures, I found that the processor temperatures are very high. Currently, I can't even use the laptop for basic tasks because it overheats, even though the task manager shows 0% GPU usage and no more than 10% CPU usage. I want to know if anyone else has had this problem or if anyone knows how to fix it. I'm very upset because it was very expensive and the laptop only lasted about a year. If this is an issue with this specific unit, is there any way to fix it even if I have to pay because the warranty has expired?   

0
DustStormBG
9 hours ago
Jhiecute17
Jhiecute17Insider Mini
asked in Razer Support

please i lost my contact number how to change

I lost my phone number how to change my old number to new number please help

1
Razer.Aero
9 hours ago
C
ComicalGInsider Mini
asked in Razer Support

I no longer have acess to the phone number i

How do I change the phone number if i don't have the phone number 🤦🏾‍♂️ your system is sh***y can't even use my emaily for the authorization L system.

1
Razer.Aero
9 hours ago
BGWS1
BGWS1Insider Mini
asked in Razer Support

After reset I need to Activate Windows

After getting constant blue screens for the last few weeks yesterday i got a blue screen which i could not escape and so had to reset my laptop but now it appears i need to activate windows which does not make any sense

1
Razer.Aero
10 hours ago
Creamaerotruck472
Creamaerotruck472Insider Mini
asked in Razer Support

Problem with Razer Huntsman V2 TKL and synapse

Hello, About a week ago I bought a Razer V2 TKL and I have a problem, I was searching the forum if there was someone who had solved it and I saw that you responded to 3 guys who had the same problem with synapse, what happens to me is that I had synapse 3 And since it didn't work, I downloaded the beta although it doesn't work either and I can't save the keyboard lighting configuration when I enter a game, on the desktop without having any game open, if the keyboard recognizes me, in fact I can open it, change the lighting, etc. but When I open any game, synapse is deconfigured, the lighting goes off and it doesn't recognize the keyboard or even the keys. Would you have a solution?

1
Razer.Aero
10 hours ago
K
koyami12Insider Mini
asked in Razer Support

7.1 Activation Code Email Issue

I have requested an activation code for my Razer Kraken X but the code is sent to my old email even after updating my account email address. I can’t access my old email anymore and wanted to see if the code can be sent to my new email address instead of my old email.Best regardsJames Stephenson

1
Razer.Aero
11 hours ago
C
ClementiniseInsider Mini
asked in Razer Support

Deathstalker V2 Pro - Random disconnects

I have this keyboard for almost 2 weeks, but I’ve starting to notice an issue… It can sometimes suddenly stop responding for 1-2 secs and come back to life 🤔It seems to only happen when in 2.4 mode, haven’t been able to reproduce this in plugged/bluetooth modeThe 2.4 dongle is also paired to my Razer Basilisk V3 Pro and plugged in the USB port of the Razer Base Station V2. The mice doesn’t seem to have the issue, atleast I have yet to notice it

16
E
11 hours ago

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