Unanswered questions | Razer Insider

Unanswered questions

11116 Threads

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NRNCHEInsider Mini
asked in Razer Support

Razer V3 Pro randomly cutting off for me and my friends

As title says, Razer V3 Pro randomly cutting off for me and my friends. Me and 4 of my friends bought the same mice and all have same issue even after updating to latest firmware. The mice just cuts off in middle of CS2 match and comes back after few seconds.. this is unacceptable for a competitive game and 220€ pricetag in my country.

0
N
1 day ago
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hamza09890Insider Mini
asked in General Discussion

Pationate about Gaming. where else you can find me?

"I love being part of the Razer community! It's where gamers like me come together to talk about cool tech stuff and share gaming tips. When I'm not on Razer, you can find me on Instagram. My bio there shows off my gaming adventures and invites others to join the fun!"

0
H
1 day ago
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SoulBound8Insider Mini
asked in Mice and Surfaces

Razer Basilisk V3 Pro not charging/working

I recently purchased the Basilisk V3 Pro with the wireless charging station. I’ve had it for about 2 weeks now. When I first got it, I had a hard time getting it to charge wirelessly but after unplugging the doc and reinserting the puck, it started to work.  2 days ago, it was to about 4% battery so I put it on the charger during my break and it charged up a bit. The dock lit up red and went up to about 10%. All good there. I finished my workday and put it back on the charger. Again, it lit up red like it was charging. I left it alone and when I went to use it today, the dock was cycling through the colors and the mouse is unresponsive. I have unplugged and replugged the dock, removed the charging puck, cleaned the pins, and put it back on the charger. Nothing. So I plugged it in via USB to my computer to try that. Again, nothing. I have also tried the reset with the left, right, and center buttons but it didn’t do anything either. I’m fairly confident its completely dead since it was

12
S
1 day ago
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VermilionfreshFIRE308Insider Mini
asked in Razer Support

Razer Blackwidow V4 Pro Key Not working

The D key on my keyboard rarely is detecting input. Maybe 1 every 50 attempts.I have triedcleaning it with compressed air removed the key, no debris found updating all drivers plugging the keyboard into another pcAny advice or ideas on how to fix this? The keyboard is only a few months old.

19
V
1 day ago
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PistachioJETclassic479Insider Mini
asked in Razer Support

RAZER DEATHADDER V3, 30k or ( RZ01-0464)

Firmware update to the deathadder v3 normal, wirred  : i will stay  to that happen !  Improved sensor lift-off distance accuracy fix bugs  Improved mouse performance (1000 hz ) Performance enhancement low power mouse ( sensor ) (1000 hz ! )  motion sync  Hope he will fix the synapse  problems and this one’s !  Have a great day ! 

0
P
1 day ago
bitBrickRedTOURMALINE957
bitBrickRedTOURMALINE957Insider Mini
asked in Razer Support

Cynosa V2 esc +F1-F12 not working

Hello, My razer Cynosa Esc + F1 - F12 are not working. I’ve tried resetting keyboard, uninstalling razer synapsing, uninstalling and reinstalling driver but still have the problem. I’ve read that this was common issue in the forum but no solution are provided. I can’t play game like Fallout wihtout escape key. How can we solve that ? Thanks

1
Razer.Aero
1 day ago
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ventureLavenderBlush830Insider Mini
asked in Razer Support

New Razer Blackwidow v4 typing repeating issue

All the keys are repeating sporadically when I type. Sometimes it has no response when depressed, such as the arrow keys or punctuation keys. I have to spend a lot of time checkingg the spelling and missing letters.If there is any typo here it is because I gogt fed uup on correction.

89
W
1 day ago
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MackCheesesInsider Mini
asked in Razer Support

Razer Basilisk V3 X Hyperspeed --- scroll wheel issues

simply put, the scroll wheel will randomly scroll up one tick, which is extremely frustrating because i use scroll wheel to switch weapons while in game, therefore when it does this (quite often) it will switch my weapon in the middle of a fight, costing me the game. it happens often enough that i just haven’t touched any of my pvp / pve games because i know i’m going to lose every gunfight.  please lmk if this is a software fix or if i need to replace my mouse

1
Razer.Aero
1 day ago
D
dsrtfxInsider Mini
asked in Razer Support

Synapse's built-in mouse scrolling profiles' scroll tension seems low compared to Custom profile

Hello! I’ve been having a heck of a time tracking down issues I’m having with my RZ01-0440. EDIT: Goldarn it, the instant after I clicked Post, now no scrolling profile seems to apply correct, not even Custom. I can’t feel scroll steps hardly at all. This is horrible. Background:Mouse model: RZ01-0440 Mouse firmware version: 1.2.1.0 Synapse version: 3.9.331.32712 Central version: 7.15.0.675 OS: Windows 11 Business 23H2 I have several Synapse mouse profiles: Default, Shooter, etc. With Default, I set the Adaptive scrolling profile as the only one for that profile. I also use the Browser Detection to detect Firefox. With Shooter, I set the Distinct scrolling profile as the only one for that profile. It detects my shooter games (Halo, etc.)Problem:I’m finding that my scrolling profiles work (as in, get applied correctly) for maybe a week, and then they stop getting applied. Well, sort of. I can feel the change in clicks per revolution between Adaptive/Ultrafine/Distinct, but the tension a

4
D
1 day ago
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ventureCornellRed700Insider Mini
asked in Mice and Surfaces

Basilisk v3 X Hyperspeed firmware update

Hello, I bought a Basilisk V3 X Hyperspeed and I love it. While there is nothing wrong with the mouse usually I try to keep my things updated. The mouse firmware appears to be on 1.0.5.0. The “Software and Firmware Updates for Razer Peripherals” page does not list the V3 X Hyperspeed firmware currently. Is that a mistake? How can you update the firmware for it?

5
amerthesavage
1 day ago
Nyxziaa25
Nyxziaa25Insider Mini
asked in Razer Support

Changing my e-mail

Hi, I registered my razer gold account using FB. I have two e-mails connected to my FB account, but the one registered in my razer gold account is already inactive so I can’t do any purchase and change my razer account settings. Is it possible to change my e-mail?

1
Razer.Aero
1 day ago
AlejandroFr99
AlejandroFr99Insider Mini
asked in Razer Support

compre los blackshark v2 x y no los puedo registrar

Hoy me llegaron los blackshar v2 x y no puedo activar el 7.1 ya que el producto me llego ya registrado

1
Razer.Aero
1 day ago
SandaeroPERIDOT324
SandaeroPERIDOT324Insider Mini
asked in Razer Support

Problem with Windows code

I had my motherboard replaced under warranty and since then I've been having problems with windows verification. How do i get my code. now warranty is over and i dont know where to ask.

0
SandaeroPERIDOT324
1 day ago
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loganparedes35Insider Mini
asked in Razer Support

RZ09-0330 works with AC, but not battery

 I have a RZR RZ09-0330 laptop. IT works fine while powered via the power supply, but immediately shuts down when unplugged.I have replaced the main battery and CMOS battery, but the behavior is the same. All updates are done. I factory reset it It recognizes there is a battery and says it is charging, but just stays at 59% and will not power on/stay on when not plugged in. I have checked the BIOS updater and it is current I have removed/re-installed the power drivers I have done the power reset instructions (unplug battery, hold power button, etc...)Thoughts

3
FiszPL
Vanguard
1 day ago
coolMysticfever765
coolMysticfever765Insider Mini
asked in Razer Support

Barracuda X 2022 won't pair on startup

When I turn on my computer (win 10) and then my Barracuda X 2022 most of the time it won’t pair to the dongle. I need to turn them off and on again, and unplug and plug the dongle and only then it ussually pairs. It’s not only tedious but I’m probably wearing out the dongle faster than it should.I tried reinstalling the drivers and the 7.1 surround app and it keeps happening. I tried with the synapse app, but it doesn’t seem to work with this model.

4
dailyJETLiverDogs248
1 day ago
networksoloThistle254
networksoloThistle254Insider Mini
asked in Razer Support

7.1 Surround sound code not working.

I activated my Razer Barracuda X in the website to get the activation code but when it was all said and done, the code said license code invalid. Help. --Edit: I searched for other solutions and I tried changing what I thought was number 0 to the Letter O and it worked. lmao

0
networksoloThistle254
1 day ago
APATITEquickSeashell578
APATITEquickSeashell578Insider Mini
asked in Razer Support

Razer Viper V3 Pro

I just bought the mouse and it’s amazing. The only thing is that I see very consistent frame drops. There’s a new setting where you can go to 8k polling rate but whenever I move around my frames drop to 10. Even 4k polling rate my frames are noticeable and drop a lot. I have a good pc and that isn’t the issue, even when I play on 1-2 polling rate I still see some frame loss. Is this how it’s supposed to be? Or is there an update behind it?

1
Razer.Aero
1 day ago
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pdchristianInsider Mini
asked in Razer Support

Fan goes to full speed, when screen turns off due to energy setings

Hello,I own a Razer Blade 18. When my laptop’s screen turns off due to energy-saving settings, and everytime, the fans suddenly goes into overdrive. What is the reason for this?How can I solve it?Is this a known issue?Thanks for your help in advance.Christian

4
Razer.Aero
1 day ago
BlueVioletgeovision300
BlueVioletgeovision300Insider Mini
asked in Razer Support

Razer Blade 18 Strange RAM Usage

I’ve got a Razer Blade 18 with a 4090 and i9 processor. I’ve had it for about 10 months now, and for the past 6 months or so it’s been using an insane amount of RAM even when nothing is running.  I’ve upgraded it to have 64GB of DDR5 RAM, and its regularly using ~50% of that even without an intensive applications running, or even any programs at all. I’ve added screenshots of RamMap and Task Manager, where you can see the memory usage of the processes definitely doesn’t add up to ~80% of memory used. Both of my SSDs have over 40% of free space. This is how it looks like most of the time during normal usage. (FYI Vivaldi is my Chromium based browser). I also use WSL, which I’ve capped to at most 8GB of memory utilisation.  Let me know if you need any more metrics, I’d like to figure out what is going on and what the issue is (if there is one at all) and try to improve the performance on this machine 

2
Razer.Aero
1 day ago
S
Sonja2Insider Mini
asked in Razer Support

Does Kiyo Pro work reliably in MS Teams?

Hi everyone,I would like to buy the Kiyo Pro webcam, but I am a bit put off by the mixed opinions on its compatibility with MS Teams. I want it not only for personal use but also for work, and from what I have read on the internet, for some people, it seems not to be working at all, for some, MS Teams forces it to the lowest possible resolution (like 360p) even though it's set to higher resolution in Windows/Synapse software, or it crashes, etc.So, if I install Synapse, adjust the settings as needed, disable the preview and let it run in the background, are the changed settings supposed to work in MS Teams (specifically, the Teams desktop app in Windows 11) or does Teams just pick up the values from Windows camera settings?I have no problem with fiddling with it for personal use on my personal computer, but for my work laptop, I'd like to set it up once and then forget about it.Currently, I have an old 1080p Genius webcam which works ok in Teams, but I want something better, so I tried

4
S
1 day ago
C
CyAn84Insider Mini
asked in Audio

Audio App on Android doesn't show the percentage of charge

The Audio app on Android doen’t show the percentage of charge on my Hammerheads:On my iPhone it does: 

0
C
1 day ago
directEggshellPERIDOT598
directEggshellPERIDOT598Insider Mini
asked in Razer Support

Razer Audio Mixer video freezes

Hello,since 6 month or so i had some really anoying problems with my audio mixer, when i watch videos (no matter where youtube, netflix, netflix app) the video freezes but the audio continues.After the latest Synapse update it got even worse. Now when i watch a video it freeses in the first 10 seconds, bevor i could watch for a few minutes. Only fix is relaoding the page.It also only occours  when there is a video, youtube music with out video runs fin for hours. But as soon as i turn on the video its starts buffering after some time but the audio keeps playing. Even when i let it play in the backgroung which is the most anoying part, since i can’t really hear my youtube playlists anymore. I’m sorry for any typos since english is not my first language.  

29
portalfirstXanadu333
1 day ago
W
WaughInsider Mini
asked in The New Razer Synapse | Razer Chroma App Open Beta

Razer Naga V2 Pro bug

There is a bug that prevents using the mouse buttons as shortcuts, as shown in the image below :  There is another bug in the scrolling option when browser detection is enabled. Although it applies the added application, switching tabs in Synapse and returning to the previous scrolling tab causes the added application and selected option to be removed. Furthermore, it fails to save the application I removed, specifically Microsoft Edge 

0
W
1 day ago
G
GregoryBachinskiInsider Mini
asked in Razer Support

Does the Razer Blade 16 RTX4090 works with a 100W charger?

Hello, I'm currently using a Razer Blade 16 4090, 2023. I'm trying to use USB-C at work because I saw some videos explaning that the laptop can run with 100W while doing small tasks. The issue is that when it's plugged in with a USBC + 100w adaptor, the laptop keeps discharging the battery, even doing almost nothing,  How can I use a 100W USBC charger and still working on my laptop without discharging it? Should I do something different in configurations ?  Or it really doesn't work with a 100W charger?  (I have already tried the charger and cable, it works with 100W. So it's not that they don't work). 

15
S
1 day ago
O
OctoGamerInsider Mini
asked in Razer Support

warranty serial number issues

I bought a set of Razer Hammerheads right out of the box they don't work. The case however does charge my old pair, just the new buds themselves don't enter pairing mode or anything, they don't turn on after charging over night. I'm trying to register my product online and it says cannot find serial number. I've tried multiple variations of O's and 0's. Anyone have any advice or solutions? I just bought them and am disappointed they are duds out of the box as I own many razer products and have had great luck otherwise! I have my proof of purchase and original packaging they came in. 

1
FiszPL
Vanguard
1 day ago

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