Unanswered questions

Hey just wanted yall to know, if you're transitioning form Synapse 3 to 4, make sure to back up all of your chroma profiles, as well as other profiles for the audio, mouse, etc, because the migration of profiles is broken, and will probably only transfer the default profiles because potato. Also your old light effects will most likely not work, or not sync well if you're using the migrated profile.Im saying all of this because I almost lost all of my profiles and stuff, thankfully I was able to recover them when upgrading from 4 back to 3 

I need to buy a replacement dongle for the V3 Viper (faker edition) mouse. Where do i find it?

I saw that someone on this site had lost their dongle and that you were able to send them a new one. I have also lost mine. Would it be possible for you to send me a replacement as well? If there is a cost, I am willing to pay.

My Razer Blackshark V2 Pro (2023) stopped working after I got home today despite working entirely fine yesterday. I usually unplug and plug back in the USB on so that my audio works properly on Discord (with Synapse in the background) and today when I did so Synapse would not register my headset as on despite it being turned on and connected. I have already tried plugging back in the USB, restarting my computer, reinstalling Synapse beta, etc. 

I can log in to Razer in a browser, but not the actual app for my PC. Keeps telling me password is incorrect, even though I’ve changed it twice now. This has happened in the past and is VERY annoying. Edit: I am now temp banned for trying to input the correct(but apparently wrong)password too many times.

I can't get the 7.1 surround option in the 7.1 surround app. When I activate "Enabled surround sound," the sound cuts out intermittently. My headphones are Razer Blackshark V2X. Has anyone else experienced this? Or does anyone know a solution? I can't use the 7.1 feature on my headphones. I've been getting this error for the last 2-3 months.

После того как скинул компьютер до заводских настроек, решил снова скачать 7.1 Surround Sound, но в окне установщика идет бесконечная загрузка с надписью “Идет подготовка...”. Раньше такой проблемы не было

Every single time I boot up my computer, RzPowerTool requests an update. About half the time I allow it to update (I am the device administrator), but still it requests an update the next time I turn on my computer. Is this normal behavior? How can I prevent this from happening? Is there any way to disable automatic updates (various forums indicate there used to be a second settings menu with this option, but that no longer seems to be the case).

I feel like I’m going crazy here. Bought a BlackShark v3 today I’m trying to adjust the settings in Synapse. What I’ve found is that an enhancement is ONLY applied if it is actively selected in the UI.For example: If I select Mic Noise Cancellation and set it to 40, I can no longer hear keystrokes in Mic Preview, Sound Recorder, Discord Preview, etc. However if I swap the Enhancement Tab to something else, like Vocal Clarity, the noise cancellation is no longer getting applied and I can hear every keystroke.I tested different USB ports, windows settings, device settings, etc. Nothing fixes this issue. I’m completely at a loss for what I should do.Any suggestions?

Hi, I lost my dongle with my device. Is there anyway to get new one?

No longer have that phone/number would like to change

Good day, i don't know if anyone at Razer is aware of the fact that the Blackshark V3X Hyperspeed For Xbox has issues very specifically with voice and proximity chat on Arc Raiders, the game simply does not pick up the microphone, on every other game and platform it works, but not arc raiders, plug in another headset works immediately, this is a big issue, firmware is up to date and all settings 100% correct can we get a fix for this please, as i said it's  a widespread issue on these specific headsets 

I have a Razer BlackShark V2 X and I had already activated the 7.1 Surround Sound using the official activation code from Razer, and it was working normally. After I temporarily used an AUX splitter to connect an external speaker, the 7.1 surround output stopped giving sound. Now when I select Razer 7.1 Surround Sound as the audio output in Windows there is no sound, but when I switch back to Realtek speakers the sound works fine. I later realized that I had uninstalled the 7.1 software, and after reinstalling it I was logged out of my Razer account. Unfortunately I don’t remember which email I originally used, and I may no longer have access to it. When I tried creating a new account and registering the headset again, it says the device is already registered. I’m not sure if the 7.1 activation can actually be lost because of this, or if this is just a Windows or software issue, so I would appreciate any help or guidance.

Hello! Chroma studio is not detecting any of my 4 razer products the Razer huntsman Quartz keyboard, Razer Basilik Quartz mouse, Razer Base station Quartz and Razer blackshark v2 X Quartzand giving me this message ,This is very weird as chroma visulizer works but studio doesnt.  I have tested on another device and only the mouse has been able to be detected by razer synapse.  Any help on how to fix this issue would be much appreciated. I have done a clean insrall of synapse and my drivers but the issue is still there

I need change my account password but for this i need recive a code in my telephone number, but I dont have acess to my phone number I change the number and dont have acess to my old number, can you help me with this ? 

I lost my old mobile number, i can no longer receive the OTP for verification. Can you please help to resolve my problem, Thank you in advance. 

Hello. When I select my headset to get the 7.1 activation code and request to send it, it says check your email. The code has been sent there, but nothing is sent to my email. I checked the spam section or other sections, but it wasn't there. What is the problem?

can anyone help me with this i can't make any transactions and been trying to find my old authentication codes and backups but its really lost1. Razer ID: quickPineGreennetwork8852. Email address that is associated with Razer ID: (Removed personal information for security purposes)3. Date of Birth: 4. Full Name: 5. Phone number: not set up but it's 6. Country: Philippines

Help! Over the past two weeks, my V2 DeathAdder (one of my favorite mice ever!) has started to squeak whenever I scroll the wheel. Doesn’t matter which direction and it’s only about 75% of the time. I’ve tried compressed air from many angles but no luck. Any other suggestions? 

Having an issue as of lately.  On my Mac it won’t reconnect to bluetooth unless I reset the mouse (L+R click and hold scroll wheel in).  Seems like more of a device level issue possibly within the profile.  I have reset the bluetooth radio and I still need to follow this process.  This issue started roughly two weeks ago.,Wondering if anyone is having the same issue?  The software has been fully updated from a mouse perspective.

Hi everyone. The thumbsticks from my Kishi are falling apart and I need to replace them. They seem alike Xbox's thumbsticks but I'm not sure. Can anyone confirm or point me out to compatible thumbsticks? Thank you.

3 million Razer Silver and 10 game keys are up for grabs. Download Razer Cortex on PC and use my invitation code f33f5009616c for more entry tickets. Don't miss out! https://deals.razer.com/share-and-win/f33f5009616c?id=47 #RazerCortex #ShareAndWinPlease use my code i need a new headset🙏

I made the purchase, but my email didn't have enough space, and the key hasn't arrived yet. What should I do? 

Hello,I have a razer viper mini on which the cursor pointer was not working, except this all buttons & scroll is working.I opened it up & checked the IR LED, there was no power & light on it(checked on it via camera), figured it’s broken & replaced it with one of the IR LED’s I had.Post this also, there is no power to the LED & does not turn on at all. Powering it externally while connected to the board, LED turns on but cursor does not work at all.My next go to is that probably the track is broken on the board, but nothing visibly is broken!!Last option is to check is any other component is broken or shorted out, due to which there is power cut off to the LED.Any suggestions as to how I can proceed with this situation at hand ?!Appreciate any response in advance!Thank you!

Is there a way to clear a bios password. I have Proof of purchase. After a bios update I am locked out.