Unanswered questions

i’m looking to buy the Kraken V4 and I was wondering if it’s compatible with ps5 since there’s no playstation version of it like there is with the V3 lineup, I’ve watched a review video of its compatibility with ps5 but the reviewer mentioned that spatial audio is not something that’s going to be enabled if you’re connected to ps5, is this true? if so, can it be programmed through a pc to enable the spatial audio then be used on ps5 with the spatial audio? thanks!

Some reason my Blackwidow v3 keyboard has an issue where every time it goes the computer goes into sleep mode and then wakes back up from it the lights on the keyboard do not activate. This only happens when the Synapse and/or Chroma is installed and I don’t even have to be using any application for this to happen. I tried restarting the computer but that didn’t work, uninstalling and then reinstalling the software but no dice there, I even tested this on a different computer only to have the same problem. It doesn’t happen when I power off the computer completely. The only temporary solution I came up with is plugging out the keyboard and then plugging it back in, but that’s not something I want to do long term. Strangely this doesn’t occur on my Basilisk v3 mouse or my newly acquired Goliathus Extended Chroma mouse mat. I assume there is a bug in the software that is causing this and I am requesting that it gets fixed.

my left click on my viper v2 pro stopped working and i just left it somewhere and stopped touching it, it happened a while ago and i was wondering what i can do?

Very peculiar issue with the deathadder v3 wired. The mouse works fine most of the time but periodically disconnections and needs to be moved around to reconnect. These issues spike when the PC is first booted, and are SIGNIFICANTLY worse after longer periods of inactivity (after 1 week of not using it the mouse was completely unresponsive). A temporary fix seems to be changing which USB port the mouse is plugged into (I’m on a timer, as my PC only has so many USB ports). The nature of the disconnection is:Completely unresponsive mouse Light at the bottom is still on When moved around, if the mouse reconnects a windows connection sound plays When disconnecting a windows “device not detected” (or something similar) notification appears Is absent from synapseThe fixes I have tried:Most basic fixes (updating software, deleting/updating synapse, windows, rebooting, updating drivers) Completely changed motherboard on my PC (for unrelated reasons). This also means completely fresh USB ports.

Prompted every few mins since I started using Razer USB 4 Dock (14-port) ?,  I didn’t have this problem back when I was using a Logitech Dock.Current Setup: Laptop: Blade 14 2024 USB 4 Dock (14-port) Mouse 1: VIPER V3 Pro Mouse 2: Pro Click V2 Keyboard 1: JORO Keyboard 2: JORO Screen: Raptor 27 (165Hz) Speaker: Leviathan V2 Pro Others: Bungee Cord V3 ChromaAnyone knows how to resolve? 

I bought a Razer Deathadder V2 mouse back in 2021. I noticed the grips were wearing out and now there are indents where my fingers hold the mouse. The indent from my thumb is so bad, I can see the plastic the grip adheres to. How can I go about replacing my grips? The limited warranty says they don't cover this, and i've had the mouse for so long it's not even under warranty. Are they really expecting me to replace a $150 mouse just because the grips are worn out? I've looked online for 3rd party grips, but from what I've seen these are all grips you adhere over top the OEM grip. 

ma copine a commandé en compte invité sur raser un blackshark v3 pro pour mon Noël . J ai donc des difficultées a fournir une preuve d achat, et je souhaitait un casque compatible avec ma rog xbox ally x et ma xbox série x . Je ne sais pas si  ce casque peux me satisfaire. Donc comment puis je obtenir un preuve d achat solide et ce casque et t il compatible avec mes 2 machines ?. Merci de votre aide!.

I recently got the Razer Kraken V4 X Minecraft edition and recently learned if i registered it i could get 7.1 surround sound for free. After registering it, I got a confirmation email for registering and then tried to receive an activation code but received no email. I already checked my spam/junk folder and still nothing. Hoping i can get this solved soon thanks.

I recently purchased the Wolverine v3 pro for my new pc with windows 11. I downloaded razor synapse on my pc and when i plug in the wired connection to my motherboard with the provide USB cable it does not detect the controller. I do not have any other razer item connected to my PC. Can someone help my computer detect the brand new controller i just purchased. 

I purchased this headset just 2 years ago. For any support staff wondering about the serial number, I just registered it as part of my account.The headset will not charge anymore. When I plug it to a USB-C cable, the led turns solid red, which I believe means very low battery, although based on the manual, it should be blinking.I have tried to charge it using different usb-C cables, and have confirmed those cables work on other devices.If I try to turn the headset on, I can briefly hear the audio firmware saying the headset is now on before it shuts off again. So the headset works, it just can’t charge.I’m inclined to think this is the usb-c socket? Would love for support to tell me how to proceed.

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Positif 

Blade 14 2024 - Battery Drain When Powered Off, BIOS - USB Charge Function [Off] < any one know how to fix? 

I’M LOOKING FOR THE NAGA V2 HYPERSPEED SOFTWARE THAT ACTUALLY WORKS. I DOWNLOADED AND INSTALLED SOME SOFTWARE BUT IT DOESN’T EVEN WORK. THE SOFTWARE WON’T EVEN RECOGNIZE MY MOUSE. I NEED IT TO PROGRAM ALL THE BUTTONS. I’M USING A MAC BOOK PRO. RAZER REALLY NEEDS TO MAKE SUPPORT FOR APPLE MAC.

My New Keyboard Will Allow Me To Attempt To Connect My Keyboard Through Bluetooth But Ultimately Fails. When FN + ALT + Any Profile Number Is Pressed It Will Flash The Number Blue Twice And Then Stop Flashing Immediately. This Means It’s Not Able To Pair To My Laptop.

Hello. Recently my Enki X’s Chair base has broken beyond simple repair. The top is still completely fine so I just wished to get a new base. How would I go about purchasing just that part? I know the chair is out of warranty at this point but I do have pictures of the broken part and the serial number.

I need to buy a part for my chair it’s h 

I’m having this strange issue where I can only use either my Blackshark V3 Pro or Seiren V2 Pro at one time and never both, it just either cuts out my mic or cuts out audio from playing on my headphones depending on the order I plug them in.

I AM TRYING TO REGISTER MY DEVICE ON MY HEADPHONES BLACKSHARK V2 X I WROTE ALL CORRECT BUT IT SAYS THAT ITS ALREADY REGISTERED,BUT I DIDNT REGISTER IT,CAN YOU UNREGISTER IT,CUZ I CANT GET MY ACTIVATION CODE

Hello! I am trying to connect my new razor to my Xbox X/s and I’m having trouble. Can anyone give me a step by step on how to do so please! Thank you so much 

Hello, I have the BlackShark V2 Headset and love the headset. However my cat recently chewed the mic and it has started making a horrible buzzing sound when I speak. I’ve looked on the razer website and cannot find an official replacement mic from Razer. I’ve seen off brand ones on amazon but am afraid of a quality difference. Is there anyone that can help? Thank you!

je vien d’acheter le casque kraken kitty V3 X mais lorsque je le branche je n’est aucun son qui sort, le synapse n’est pas compatible avec et mon pc ne le detecte meme pas dans les parametre sonj’ai essayer de le brancher sur mon telephone et la aucun soucis le son marche. Je suis vraiment perdu 

Do sluchawek blackshark v2 x w wersji jack 3.5mm nie dostałem kodu aktywacyjnego.po czy wszedłem na stronę razera żeby zdobyć ten kod.dostalem kod po czym wpisałem go do okienka z aktywacja jednak wyskoczył bład"kod który wprowadziłeś wydaje sie być nieprawidłowy"sproboj ponownie.wpisalem ten kod kolejny raz i ten sam błąd mimo to że przepisywałem literę po litrze z emaila ktorego dostałem od razera. Oczekuje na szybką odpowiedź i pomoc

Hi Purchased Blackshark V2 X from an authorized reseller. Tried to activate the 7.1 Surround. However, product already registered upon keying in all details. Reseller unable to provide the code. What do I do?

I recently changed phone numbers and i no longer have access to the phone number that’s on my profile, so i can’t complete the 2FA. Since i no longer have access to neither this phone number nor the backup codes, I’d like to know how i can change it to a new one.