Unanswered questions

I bought this yesterday and fully charged it.It worked at first but needed to download the app on Xbox to update. I did this, the update failed on the wireless dongle and it hasn’t worked since. I have tried updating it via the PC and nothing has worked. I believe the dongle is dead.I need the wireless to actually play as the cord isn’t longer enough for my seating position.I am frustrated as bought this to replace my Scuf and original controller that suffered stick drift.

Bonjour j’ai actuellement un soucis avec ma tablette Razer la batterie a gonflé et a décollé l’écran ainsi que la cache arrière et je cherche sur le site un moyen d’envoyer la tablette pour une réparation mais je ne trouve rien nul part a pars un lien avec le chat qui ne marche pas comment je dois faire merci 

Hi,I got my new pad yesterday. I connected it to a USB 3 port on the motherboard and it lit up on the edges, but the plastic nub on the top left with the Razer logo did not. I got notification from windows for a successful device install and prompted me to restart my PC, so I did. After that I opened Synapse and the pad was there along with my KB and mouse, bit it just had a tiny green circle rotating and when I clicked it, Synapse just showed “Detecting Device...”. I waited for a while, but nothing changed.I tried different USB ports. Uninstalling it from Device Manager, reinstalling Synapse and even the Device Detection Troubleshoot Tool, but it’s still the same.I’m using Windows 11 with the latest updates.Is there anything else that I can do, or should I return it?

Hi,I got my new pad yesterday. I connected it to a USB 3 port on the motherboard and it lit up on the edges, but the plastic nub on the top left with the Razer logo did not. I got notification from windows for a successful device install and prompted me to restart my PC, so I did. After that I opened Synapse and the pad was there along with my KB and mouse, bit it just had a tiny green circle rotating and when I clicked it, Synapse just showed “Detecting Device...”. I waited for a while, but nothing changed.   I tried different USB ports. Uninstalling it from Device Manager, reinstalling Synapse and even the Device Detection Troubleshoot Tool, but it’s still the same.I’m using Windows 11 with the latest updates.Is there anything else that I can do, or should I return it?

Hello I'm new to Razer headphones and I recently just bought a pair for my refurbished 2017 Mac Book Air. When I plug it into my MacBook the audio is extremely choppy, I tried different applications but it was still choppy either way. I know the usb ports are cleaned and working because I recently just bought a mouse with a usb stick and It works fine in all of my ports.I immediately thought the headphones were the problem but a friend tested them out on her pc and it worked just fine.Is my MacBook too old or do I need to download anything? Or do I just need to change some settings on my MacBook? 

The keyboard works absolutely fine, only when booting in 9/10 it ain’t detected and no LEDs except the profile(?) LED (the SD card with the P inside) is lit, so I have to unplug and plug in again for it to work BEFORE I enter my windows account pin.

I have been facing this issue for a while now - mouse automatically shuts down and starts again in a few seconds. This takes like 5-10s to happen each time and happens like 30-40 times in a day. And sometimes it happens consecutively that the mouse is just unusable for like a full minute.I tried looking for a fix, and found that some threads in Razer Insider suggested that I update the mouse firmware using this tutorial. My mouse’s model number is RZ01-0487 and it is different from the model number mentioned in the tutorial. Since I cannot find a firmware updater for my model, I decided to try this one out. But I am stuck at this screen below becuase the updater does not recognize the dongle when connected. I don’t know what else to do now. Can someone please share a link to the right firmware updater for my mouse model (RZ01-0487) and/or help me fix this restart issue? Much thanks. Looking forward to hearing from the Razer Support.

Hello I have a Blade 15 RTX 2070Part number:RZ09-03017W01-R3W1When trying to turn on it fails multiple times, eventually it will turn on. It has lost the time in the bios and I assume it cmos battery will be causing the issues.Apparently Razer uses rechargeable cmos batteries so I assume it’s failed. Any ideas where I can buy a replacement as I don’t wanna order it and have to wait to reassemble in between.  

Hello,recently, I bought a Razer BlackShark V2 Pro (2023) and got some Problems.When I connect the Dongle into my PC, power on the Headset, everything works fine. But then I turn it off, shutdown my PC and at the next day, powering on the Headset: Nothing works…The headset switches after some seconds in the bluetooth mode, telling me “pairing” and blinking blue.I tried to Use the smart switch to switch to hyperspeed-mode… but after some seconds it steps back to pairing...I tried to update everything (synapse, windows, firmware): No Change.I even tried to Pair it with the Razer PairingTool. Didn’t help… So I contacted Razer, trying to do some of the steps again… no change… So after all, they told me, it’s a hardware-defect, so I went to my reseller and got a new one… yesterday I was happy, everything worked fine… but today (after headset and PC where shutdown overnight), I turned the headset on, again… And… same problem… so I’m very frustrated about this, hoping I can get here some help

Just got my new controller for my ps5 pro. Since the ps5 pro dont have the big (dont know the exact name) USB ports in the front i conncted the dongle to the back. First i tought this was the problem, that it was a weak connection. But i did get a usb cable for the dongle so it can sit in the front. Still the same problem. Anyone experienced this? Otherwise i like the controller alot 

My razer kraken v4 pro and the box that came with arent connected anymore so wireless isnt working how do i Connect them again?

3 million Razer Silver is up for grabs. Download Razer Cortex on PC and use my invitation code e90b0f3caa21 for more entry tickets. Don't miss out!Extra points:https://deals.razer.com/share-and-win/e90b0f3caa21?id=48 #RazerCortex #ShareAndWin

Good day, i don't know if anyone at Razer is aware of the fact that the Blackshark V3X Hyperspeed For Xbox has issues very specifically with voice and proximity chat on Arc Raiders, the game simply does not pick up the microphone, on every other game and platform it works, but not arc raiders, plug in another headset works immediately, this is a big issue, firmware is up to date and all settings 100% correct can we get a fix for this please, as i said it's  a widespread issue on these specific headsets 

 Is there a way I can purchase a dongle for my razr wolverine controller been looking and can't find it anywhere online

What do you think about anything

Почему в геймпаде Razer Raiju V3 Pro, White нет гироскопа?(Why doesn't the Razer Raiju V3 Pro, White gamepad have a gyroscope?)

Recently bought the razer DA V4 pro mouse, however i recognised that when I click it in certain point on the side the mouse seems to make some kind of clicking sound or something i don't know. Could you tell me if this is a normal thing or should I return it 

Hello razer team, lately i bought a razer keyboard BlackWidow V4 X and its a 10/10.And my brother gave me his old Razer blackshark V2 X. To have full razer experience but sadly i cant enable 7.1 surround because i no longer have the box or the email. So please i need a solution.

Hello guys!I’ve detailed an issue with my Barracuda X (2022) headphones and the mobile app in the following 'link.' This is a separate problem, but it might be related: I’m unable to update the firmware on my headphones.While they work perfectly for audio via both the dongle and Bluetooth, the updater fails to detect the device, despite my careful adherence to the provided instructions.I’d greatly appreciate any advice or guidance on how to resolve this issue.  

Hi there,I have a really annoying problem with my new Razer Blackshark V2 Pro 2023 headset. Whenever I use the custom EQ and the Synapse software isn't running, the headphones are much quieter than with any of the other preset EQs. They're definitely 50% quieter, and the maximum volume is way too low. As soon as I start the software, the sound immediately gets much louder, without the volume percentage changing. It doesn't matter how the custom EQ is set. Even with all the sliders at their maximum, the sound is still much too quiet. The same problem occurs with any Bluetooth connection, regardless of the device (TV, PC, phone). Unfortunately, using the headphones via Bluetooth is no fun at all. Do I have to return them, or is there a solution to the problem? Thank you very much and best regards.

Yeni ve sıfır aldım ürünü kayıt etmeye çalıştığımda "bu ürün zaten kaydedildi "uyarısı alıyorum 7.1 özelligini yaklaşık 2 saattir açmaya çalışıyorum lütfen yapdımcı olun.  

I just received the product, but when I try to register it, it says it's already registered. How can I resolve this issue?

I made the purchase, but my email didn't have enough space, and the key hasn't arrived yet. What should I do?